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Comcast vs. RCN-Chicago

LTS48
03-19-2008, 03:43 PM
Do any of the members have opinions on PQ, Service Levels, costs, etc. on Comcast versus RCN in Chicago or maybe with RCN in general with their new Digital services. I'm considering changing providers but don't have much experience with RCN. AT&T is not yet available in my area and I'm not sure I want to consider a DiSH or Direct TV scenario.

deadhead68
03-19-2008, 04:47 PM
Do any of the members have opinions on PQ, Service Levels, costs, etc. on Comcast versus RCN in Chicago or maybe with RCN in general with their new Digital services. I'm considering changing providers but don't have much experience with RCN. AT&T is not yet available in my area and I'm not sure I want to consider a DiSH or Direct TV scenario.

I don't have any experience with RCN so I can't speak to them. However, I have had Directv and currently have Comcast. I am very happy I made the switch to Comcast from D* for a couple of reasons.

No upfront $$ for receivers/DVR's
No 2 year contract
Better HD and SD PQ
No outages due to rain or heavy clouds
Saving ~$45 a month with phone, TV and Internet with Comcast
More OnDemand content

DeadHead68

Marcus Carr
03-20-2008, 10:46 AM
And when RCN says all-digital, it means the removal of the entire analog lineup, and giving and renting out digital boxes to all its customers. That means it won't leave a "lifeline" analog lineup of about 30 channels, as other MSOs will.

...RCN's first such cutover started in Chicago in January, a move the operator expects to complete by April 18. (See RCN's All-Digital Challenge.)

There, RCN expects to reclaim about 430 MHz of analog spectrum and apply it to the addition of new hi-def and standard-def channels. Using three-to-one compression, Aquino believes RCN would have the capacity to add more than 200 linear HD channels.

http://www.lightreading.com/document.asp?doc_id=148237&site=cdn&f_src=lightreading_gnews

LTS48
03-20-2008, 04:38 PM
Thanks, Deadhead68 and Marcus Carr. I'm familiar with Comcast, and satisfied with their delivery and support of Internet and TV. However, I'm also sensitive to their strategy to increase revenues through price increases and feature creep. I've pruned back their services and considered alternatives like AT&T to keep the cable bill manageable. My reason for investigating RCN is that I know nothing about them and they appear to be a competitor in my area. Various Internet blog entries have criticized their customer service but I don't want to judge RCN solely on a few entries. Further, I note they are moving to this all digital delivery but the question remains are they reliable and if something is wrong, do they fix it? I won't mind paying for a basic delivery of digital services but I will mind it if they don't do it well or not fix it if it doesn't. That's why I've put up the query. I appreciate your inputs and the Internet page reference.

jdrake
09-11-2010, 08:47 AM
I am also looking into to switching from comcast to RCN. I have had a horrible amount of trouble with them as of late. Since April, my automatic bill draft has "not been working". The card I had registered expired, so I changed that info and since then, Comcast has "not been able to use it". I have called three different times to get it fixed and even had their rep to walk me through it to make sure it was user error. It still did not take. When I had an outstanding bill of $600+ because of this issue, my cable got cut off. The rep told me it's my fault because I did not set it up properly and then told me it is a problem with my card. He said I need to pay my bill online which is funny since I told him he cut off my service. Then after he took my information to take out the 600 I owed, he only charged me 400.... and waited for my auto draft to not work AGAIN. He also promised I would not have to pay reactivation fees, which was a lie because they showed up on my bill the next month with another late fee because they only took out 400 versus the 600 that they hadn't been charging me. The fun part is that every month that I have to go in to pay manually, it reminds me that I have this auto draft set up, yet it still won't work... Oh and to make matters worse, it won't let me make one time payments because I get error messages (don't worry I take screen shots of these messages). But these are all user errors because I am awesome enough to screw up not only auto drafts but also one time payments?!

Long story short, I am looking for another provider because not only is comcast expensive but this is just ridiculous as I keep getting ridiculous charges. They are fine and I deal with them when I don't have problems but lately I just keep getting problems and it doesn't seem worth it. Last summer I had another issue with them when they kept telling me that my wireless modem was the problem of my internet not working. It's my equipment, not theirs, but that's also funny since my digital phone (that's set up to their equipment) also wouldn't work. I had to fight with them for two weeks to get them to recognize that it was in fact their problem. Much like I keep fighting with them that I am not the problem with my auto draft. Did I mentioned I have talked with 8 different people who are having the same auto draft problem?