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Cable Box Question

cb2367
01-14-2008, 06:51 PM
After several months of enduring remote command storing and sound drops on the Comcast 6412 box, and after having sent a couple of e-mails to Comcast "ask rick" e-mail address, I get a call back today from a Comcast supervisor who offers to have a tech come over and check out the signal both on the outside and the inside and to switch out boxes. Initially, I was holding off on switching out boxes due to not wanting to lose the DVR data. I decided I would go ahead and change out the box hoping that the issues would go away. I was surprised to hear from the tech that even though it's a new box, the same issues may still be present. :confused: :banghead:

So, the 6412 box is replaced with the new 3416 box. At first this box wouldn't tune to a channel by pressing the numbered buttons on the remote. I checked that auto-tune was enabled, which it was. Upon further investigation, ONLY digital and HD channels could be tuned on that box. When the box was brought in, any channel (analog, digital, etc.) could be tuned to. When the box was added to my account, the analog channels turned off :confused: :confused: It seems that neither the tech or the Comcast office could figure out why the analog channels turned off when the box was added to my account. Supposedly the Adelphia/Comcast transition has something to do with it. Just wondering if anyone else in a former Adelphia area has the 3416 with analog channels working. I know that the analogs are becoming digital next year, but there are occassionally some analog channels that I watch.

With no idea as to how much longer this transition is going to take and with the same two problems happening so frequently, DirectTv seems to be looking better.

nmlobo
01-14-2008, 07:03 PM
The Motorola 3416 is a digital ONLY STB. It does not have an analog tuner.

cb2367
01-14-2008, 08:34 PM
Well, that was certainly an easy explanation -- I wonder why Comcast couldn't tell me that? :what: So, I guess the choice to make now is to lose all DVR data and all analog channels or continue to put up with the problems of the 6412 box.

cb2367
01-14-2008, 09:14 PM
The Motorola 3416 is a digital ONLY STB. It does not have an analog tuner.

According to Comcast Tech Support Chat -- "All boxes we offer are all digital. You will receive from channels 2 and up, if you have the right package."

So, I am apparently "magically" receiving analog channels on the 6412 digital box. I just realized, that the 6412 box I have right now, isn't the same one I had before Comcast came over.

I guess now it's time to decide which is the best box to get.

joekewl1971
01-14-2008, 10:21 PM
I feel lucky to have gotten a brand new 3416 box. I know because when I activated it, it downloaded software for about 20 minutes. Other boxes I have gotten have not done this. 3416 has a 160 gig hard drive. That is the biggest of any Comcast box. I used to have D* and thier boxes were all digital. So now it is fun for me to know I have a comparable box from Comcast. Sure digital is digital, and you should get it with any box. But it is fun anyway. I would not want to part with this box for anything. Sure I have problems every now and again. But unfortunately, I think all the boxes are a little buggy regardless of the model number. So stick with the 3416. Have fun filling your 160 gig with lots of programs. HD really needs the extra space.

PS Hated D*. Heard thier latest high end DVR is terrible. Do not expect them to be better.

cb2367
01-14-2008, 10:41 PM
Thanks for the feedback on the 3416 box. Sure, I can fill the 160G harddrive with data but then what if I have to replace the box -- I will be in the same situation I'm in right now where all the DVR data is lost. I guess I can go pick up the box and hook it up myself, since Comcast wants a service fee for this. :mad:

I do have an HDTV and I subscribe to HD content from Comcast and I am mostly watching digital and HD content, but I do occassionally watch analog channels -- mainly Discovery and FX. Comcast is supposedly adding Discovery-HD on 1/15/08, but I have no idea if I will actually receive that since the adelphia/comcast switch isn't complete.

From what I understand, even after the analog cut-off, analog cable will still be around for another 3 years, or is that not correct?

joekewl1971
01-14-2008, 10:59 PM
I remember when Comcast started the analog/digital simulcast, they talked about shutting off the analog channels. (you should be able to get all your channels digital) I wish they would because it would free up bandwidth for more HD. But of course then they would have to distribute boxes to everyone. That is unlikely. So analog will likely be around for a while longer.

That Boy Eyght
01-15-2008, 04:19 AM
I recently traded in my old box for a newer model because of the command stacking/audio loss issue. I haven't had and audio loss, but that [email protected] command stacking is still ever so present.

cb2367
01-15-2008, 09:26 AM
So it would seem then that the only benefit of the 3416 box is that it has a bigger harddrive for DVR.

I wonder though, why this remote issue can't be resolved. Surely there has got to be something that motorola can do to resolve that problem.

bicker
01-15-2008, 04:49 PM
From what we know, the problem is extremely complicated. I've read that they've actually thought they fixed it before, but they hadn't -- that indicates just how hard fixing the problem will be. Word is that they think they have a better understanding of why the problem happens now, so a firmware update later this year might finally resolve it.

This is one of the best examples of how little insight into how hard things really are outsiders generally have. It seems to many that this is a problem that should be easy to fix, but it surely is not.

nmlobo
01-15-2008, 05:39 PM
According to Comcast Tech Support Chat -- "All boxes we offer are all digital. You will receive from channels 2 and up, if you have the right package."

So, I am apparently "magically" receiving analog channels on the 6412 digital box. I just realized, that the 6412 box I have right now, isn't the same one I had before Comcast came over.

I guess now it's time to decide which is the best box to get.
No magic about it. The 6416 has both analog and digital tuners so it is a digital as well as analog STB.

cb2367
01-15-2008, 11:53 PM
Bicker: I have seen in the research that I did about this issue that there is or will soon be a firmware update to fix this problem. In one of the discussions I had with online cable support, they knew nothing about a firmware update and they didn't really seem to understand exactly what I was talking about.

nmlobo: Comcast online support stated that I could get the 6416 box, however, when I went to the comcast office, they told me that box is not available in my area. The only two choices I have are the 6412 and the 3416. The following is a direct quote from online support: All boxes we offer are all digital. You will get all the channels from 2 and up if you have the proper package. The 3416 box would NOT tune anything below 102. I understand from this thread discussion that the 3416 box has only a digital tuner. The tech that came out to my home didn't seem to know that nor did any of the other techs that he talked to on the phone. Also, the "central office" or wherever it is that techs call for box activations, didn't know about this either. They are operating on the basis that the box was defective. Based on the quote from online support -- I should be able to get all channels below 102 with the 3416 box.

nmlobo
01-16-2008, 03:45 AM
nmlobo: Comcast online support stated that I could get the 6416 box, however, when I went to the comcast office, they told me that box is not available in my area. The only two choices I have are the 6412 and the 3416. The following is a direct quote from online support: All boxes we offer are all digital. You will get all the channels from 2 and up if you have the proper package. The 3416 box would NOT tune anything below 102. I understand from this thread discussion that the 3416 box has only a digital tuner. The tech that came out to my home didn't seem to know that nor did any of the other techs that he talked to on the phone. Also, the "central office" or wherever it is that techs call for box activations, didn't know about this either. They are operating on the basis that the box was defective. Based on the quote from online support -- I should be able to get all channels below 102 with the 3416 box.The 6412 is identical to the 6416 the difference being the size of the installed HD. The 6412, like the 6416 has both analog and digital tuners. The 3416 is capable of receiving all digital channels transmitted by your provider. (We use those boxes here) As for receiving nothing lower than channel 102 this means only that your provider is mapping digital channels starting at channel 102 and then higher. In this area Cox digital simulcasts - analog and digital versions of all analog channels is sent over the lines. They remap the digital channels to the analog channel number i.e. if chan 10 is an analog channel those with a digital box will receive the digitized version of channel 10 on channel 10 - the analog signal is ignored. Those without a digital box receive the normal analog version of channel 10.

Both the 6412and 3412 are digital however the 6412 also has analog tuners.

cb2367
01-16-2008, 06:45 PM
The 6412 is identical to the 6416 the difference being the size of the installed HD. The 6412, like the 6416 has both analog and digital tuners. The 3416 is capable of receiving all digital channels transmitted by your provider. (We use those boxes here) As for receiving nothing lower than channel 102 this means only that your provider is mapping digital channels starting at channel 102 and then higher. In this area Cox digital simulcasts - analog and digital versions of all analog channels is sent over the lines. They remap the digital channels to the analog channel number i.e. if chan 10 is an analog channel those with a digital box will receive the digitized version of channel 10 on channel 10 - the analog signal is ignored. Those without a digital box receive the normal analog version of channel 10.

Both the 6412and 3412 are digital however the 6412 also has analog tuners.

It sounds like the box that I would like to have is the 6416, however, that isn't available in my area.

As far as Comcast not mapping the channels, now that I know about that, I could mention it to them. I think though that just like the remote command stacking issue, I'm betting that Comcast won't know what I am talking about.

cb2367
01-16-2008, 10:03 PM
The 6412 is identical to the 6416 the difference being the size of the installed HD. The 6412, like the 6416 has both analog and digital tuners. The 3416 is capable of receiving all digital channels transmitted by your provider. (We use those boxes here) As for receiving nothing lower than channel 102 this means only that your provider is mapping digital channels starting at channel 102 and then higher. In this area Cox digital simulcasts - analog and digital versions of all analog channels is sent over the lines. They remap the digital channels to the analog channel number i.e. if chan 10 is an analog channel those with a digital box will receive the digitized version of channel 10 on channel 10 - the analog signal is ignored. Those without a digital box receive the normal analog version of channel 10.

Both the 6412and 3412 are digital however the 6412 also has analog tuners.

It sounds like the box that I would like to have is the 6416, however, that isn't available in my area.

As far as Comcast not mapping the channels, now that I know about that, I could mention it to them. I think though that just like the remote command stacking issue, I'm betting that Comcast won't know what I am talking about.

bicker
01-17-2008, 05:04 AM
Generally, any random Comcast person will know only about the problems that are noticed by a large number of customers. The things that only a few of us notice are only known about by a few.