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How tough to repair DLP???

JeeperDon
11-26-2007, 01:18 PM
I have a newly delivered last Wed Samsung HL-T6187S that was delivered from Vann's with one of the 1080 rows bad (very off color). I suspect a DLP row of mirrors is not working right on the DLP chip, but I'm not the expert.

Vann's has offered to swap it out at no cost for shipping, but the 10-12 days to be without the TV is not attractive. So as a less down time to me solution, Samsung is sending out a repair guy to look at it tomorrow. I would like your opinions on the likelyhood of this being repaired to new quality by the repair guy. I'm used to computer repair, where for example a bad hard drive on a new computer is easily replaced and not an indicator the computer is a 'lemon' or anything. Are these new state of the art home TVs the same?

Vann's knows I am letting Samsung have a look (they gave me Samsung's number) and said their swap offer is good for 15 days (9 more days).

grizzhcky
11-26-2007, 02:09 PM
I would take them up on the swap. You never know what is/could go wrong, and as you have already started off on a bad foot with that set, it would be a good piece of mind to swap it. You could consider some of the repairs like a hard drive, (ie light engine) however, it would be more like a 1200.00 hard drive. Just not worth the risk IMO.

Bleedgreen71
11-26-2007, 02:13 PM
swap the set for a new one, two weeks is a small investment to prevent the tv being in the trash a few years ahead of schedule, when the tech comes out he will need to order parts and then comeback when they arrive, it could actually be faster to take the swap. some parts if not in stock locally could take as long as two weeks(my experience with sears service). take the swap, you won't regret it.

clearday
11-26-2007, 03:40 PM
Definately take the swap. I have had a Sammy DLP for two years and had no problems, but I read a lot of the Sammy threads and once the repair people pop these tv's open and start poking around, so often (more often than not) they just make something else worse. And then the attempts at resetting the factory parameters which they usually get wrong,...:what: :banghead:

Don't even bother yourself with a repair, just call Vann's and start the swap.

daleb
11-26-2007, 04:02 PM
Definately take the swap. I have had a Sammy DLP for two years and had no problems, but I read a lot of the Sammy threads and once the repair people pop these tv's open and start poking around, so often (more often than not) they just make something else worse. And then the attempts at resetting the factory parameters which they usually get wrong,...:what: :banghead:

Don't even bother yourself with a repair, just call Vann's and start the swap.

Agreed, Vann's has a great rep. Now is not the time to get more parties involved and poking around in a display that should be performing like new.

BANDB
11-26-2007, 04:04 PM
Don't even bother yourself with a repair, just call Vann's and start the swap.

What he said.

JeeperDon
11-26-2007, 07:00 PM
Thanks everyone. I'm taking your advice and initiated the swap. It's not as bad as I thought it would be for time. Vann's said that they get word from the trucking co that the old one was picked up about 24 hrs after pick up, and they will ship the new one at that time. So it's maybe a week total from MT and NY (was order on Fri and watch it on Wed 5 days later 1st time).

Oh, and thanks for such nice replies. I'm new here and to HD, but hang out at other forums for other things I am into (off-road Jeeping, could you guess?). Most places are not as nice to first time posters with a noob type question.

daleb
11-26-2007, 11:16 PM
Thanks everyone. I'm taking your advice and initiated the swap. It's not as bad as I thought it would be for time. Vann's said that they get word from the trucking co that the old one was picked up about 24 hrs after pick up, and they will ship the new one at that time. So it's maybe a week total from MT and NY (was order on Fri and watch it on Wed 5 days later 1st time).

Oh, and thanks for such nice replies. I'm new here and to HD, but hang out at other forums for other things I am into (off-road Jeeping, could you guess?). Most places are not as nice to first time posters with a noob type question.

Overall folks here are considerate and respectful. Welcome aboard!