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103b -- Only One Tuner Receiving

rserkes
10-03-2007, 12:44 PM
Sometimes I get the new HD channels off of 103b and sometimes I don't. When I checked the signal strength meters I found that I was getting 93 on one tuner and zero (0) on the other. This was only on 103b. All other satellites were coming in loud and clear. I swapped the cables on the back of the receiver and found that the tuner numbers just "flip-flopped." I'm having a hard time understanding why one tuner would get nothing off of 103b while the other one gets a strong signal...and again, it's only on 103b.

A DirecTV technician came out and said all the equipment was OK, including the dish alignment but I probably had a tree or two in the way. When I did the initial installation in 6/04 I was told that sooner or later a couple of trees would have to come down. In 2/07 I upgraded to the HR20-700 and Slimline dish and was told the same thing. Those trees had grown and I was shooting just barely above the tops of the trees.

Before I take a chain saw to the trees, does it make sense that the signal could be partially blocked from 103b making one tuner "dead" and the other fine? I know that the satellites are in different places in the sky and the Slimline has to be able to "see" five of them. But it seems to me that the dish can either grab the signal or not. I'm still confused as to why I'm getting one strong tuner number and one zero (0) tuner number and just on one satellite which suggests it's not the receiver or the BBC filters.

Thoughts?

jgilroy
10-03-2007, 12:53 PM
I am also experiencing the same issues. I called last night and they said I could have an incorrect multi switch. They will be out Friday to check it out. And I have no trees blocking.

(they said the multi switch must say "broadband")

ShockeyTime
10-03-2007, 12:56 PM
Sometimes I get the new HD channels off of 103b and sometimes I don't. When I checked the signal strength meters I found that I was getting 93 on one tuner and zero (0) on the other. This was only on 103b. All other satellites were coming in loud and clear. I swapped the cables on the back of the receiver and found that the tuner numbers just "flip-flopped." I'm having a hard time understanding why one tuner would get nothing off of 103b while the other one gets a strong signal...and again, it's only on 103b.

A DirecTV technician came out and said all the equipment was OK, including the dish alignment but I probably had a tree or two in the way. When I did the initial installation in 6/04 I was told that sooner or later a couple of trees would have to come down. In 2/07 I upgraded to the HR20-700 and Slimline dish and was told the same thing. Those trees had grown and I was shooting just barely above the tops of the trees.

Before I take a chain saw to the trees, does it make sense that the signal could be partially blocked from 103b making one tuner "dead" and the other fine? I know that the satellites are in different places in the sky and the Slimline has to be able to "see" five of them. But it seems to me that the dish can either grab the signal or not. I'm still confused as to why I'm getting one strong tuner number and one zero (0) tuner number and just on one satellite which suggests it's not the receiver or the BBC filters.

Thoughts?

>
Join the club :) I've been posting this since 2 days before the Nes HD channels went Hot. I Had the same trouble with 9301 & It carried over like I thought it would. Your Trouble is The Same as mine!! The Tech comes out Again Today for the 2nd time, Last time it started again after he left & has been off n on up till today.

Today DCHD STRHD TMCHD are All coming in but ANPHD282 is searching for signal. Crazy Stuff I'll tell ya. I Hope DTV is keeping a file on these problems some of us are experiencing...

Matt

rserkes
10-03-2007, 02:05 PM
I am also experiencing the same issues. I called last night and they said I could have an incorrect multi switch. They will be out Friday to check it out. And I have no trees blocking.

(they said the multi switch must say "broadband")

I don't have a multiswitch hooked up. I only have one HDTV hooked up. The other is a SD with a SD receiver and I'm just sending one cable to that TV. So I have four lines coming off the dish and I'm only using three of those.

mcbeevee
10-03-2007, 02:05 PM
The problem can't be line of sight if one tuner is getting 90's. The problem is either the wrong multiswitch (not Zinwell WB68, if you have one), bad cable/connector, or a bad dish/lnb.

:)

rserkes
10-03-2007, 02:07 PM
>
Join the club :) I've been posting this since 2 days before the Nes HD channels went Hot. I Had the same trouble with 9301 & It carried over like I thought it would. Your Trouble is The Same as mine!! The Tech comes out Again Today for the 2nd time, Last time it started again after he left & has been off n on up till today.

Today DCHD STRHD TMCHD are All coming in but ANPHD282 is searching for signal. Crazy Stuff I'll tell ya. I Hope DTV is keeping a file on these problems some of us are experiencing...

Matt

Is your signal being blocked by anything? Trees, buildings, etc.?

rserkes
10-03-2007, 02:26 PM
The problem can't be line of sight if one tuner is getting 90's. The problem is either the wrong multiswitch (not Zinwell WB68, if you have one), bad cable/connector, or a bad dish/lnb.

:)

That's what I thought. I'm still going to take down one tree because I know I'm barely clearing it and trees just keep growing and growing. But if the tree thing doesn't fix the problem I'll call DirecTV back and have them send another technician. Boy am I glad I have the service contract.

Rich4cast
10-03-2007, 05:06 PM
I'm having the same exact problem a coupple of you described. 97's and 98's on one tuner, 0 on the other. We tried all possible trouble-shooting. They are coming out to take a look. The guy on the phone said it could be a multi-switch problem??

BTW, they were supposed to be at my house today in the 8am-Noon slot.. At 1:15 pm I gave up, and re-scheduled. I hate it when you are a prisoner, waiting for them to show up. They should be at my house first thing in the morning.

jsuspartans
10-03-2007, 05:29 PM
I'm having the same exact problem a coupple of you described. 97's and 98's on one tuner, 0 on the other. We tried all possible trouble-shooting. They are coming out to take a look. The guy on the phone said it could be a multi-switch problem??

BTW, they were supposed to be at my house today in the 8am-Noon slot.. At 1:15 pm I gave up, and re-scheduled. I hate it when you are a prisoner, waiting for them to show up. They should be at my house first thing in the morning.


I've also had the exact same problem with one of my (2) HR20-100. I have one at my cottage and one at my house. I exchanged them and it's worked perfectly ever since. I think it's the tuner inside the box that is not working properly. Now i only have one tuner at the cottage, but that's ok for now.

jpeart0
10-03-2007, 11:15 PM
I have been fighting the same issue. Tuner1 no signal and Tuner2 in the 90's. I only use four drops from the dish so do not believe it is multi switch related. I have the HR20-100. D sent out the techs and the signal strength is fine. I have a clear shot to the sats. We ended up forcing a software download and that cleared it up. It has dropped out again on tuner one and it took several software reloads and it finely came in again. I also receive no picture on my HD 103b sat from time to time. Sometime sound is available but nothing else. Just a blank screen. Usually a receiver reset will fix this intermittent issue.
I just hit the red button next the the card reader. Oh by the way, while trouble shooting I have swapped the cables going into the receiver and the Tuner1 no sig issue stays the same. So far D has not offered another receiver but I am going to force the issue the next time I call them.

mistermegabyte
10-04-2007, 01:21 AM
I have been fighting the same issue. Tuner1 no signal and Tuner2 in the 90's. I only use four drops from the dish so do not believe it is multi switch related. I have the HR20-100. D sent out the techs and the signal strength is fine. I have a clear shot to the sats. We ended up forcing a software download and that cleared it up. It has dropped out again on tuner one and it took several software reloads and it finely came in again. I also receive no picture on my HD 103b sat from time to time. Sometime sound is available but nothing else. Just a blank screen. Usually a receiver reset will fix this intermittent issue.
I just hit the red button next the the card reader. Oh by the way, while trouble shooting I have swapped the cables going into the receiver and the Tuner1 no sig issue stays the same. So far D has not offered another receiver but I am going to force the issue the next time I call them.



I had the exact same problem as you had. I would lose my hd channels and some sd channels and l checked the signal strengths and would get 0% on tuner #1 and 88% on tuner #2. So for a test I unscrewed both coaxes and BBCs while on the signal strength screen and tried one at a time on the tuner 1 input on the back of the receiver (HR20-700). Neither coax would make tuner #1 get a signal. I then tried each coax and BBC on the tuner 2 input and I was getting a reading of 88% on tuner 2 from each coax. I would then reset the receiver and both tuners would work for awhile and then tuner #1 would drop out and screw everything up. Called Directv and they sent a tech out 2 days later (today) and he realigned my dish (originally not that bad, actually) and when that didn't work he went to the truck and brought me a new HR20-700. No problems now. The new HR20 came with version 3 BBCs, not sure if that mattered (the old had ver2 BBCs). He was really cool and let me keep all of the cables (HDMI, and components) and the remote from the bad receiver as well as all of the cables from the new one and remote. So I now have an extra remote and a brand new pack of unopened cables from the new box. I was very impressed with their customer service (I've been a customer for 1 month). Today in the Seattle area we had some seriously heavy rain and I had no rain fade (yesterday some light rain knocked me out for awhile) so maybe the new box plus dish realignment has me good to go. To make a long story short I would INSIST that they exchange your bad HR20. Let us all know how it goes.

texasbrit
10-04-2007, 07:25 AM
The most common cause of zero signals on one tuner is that you are using diplexing somewhere for OTA or cable, or a cable modem. The 103(b) signals are in the same frequency band and the diplexer kills the signals.

kpelanda
10-04-2007, 08:41 AM
I had the same result as mrmegabyte, except my tuners were the h20. I was getting zero's on all transponders. Dish alignment wasn't a problem. I wasn't using diplexers and had all the proper connections.

However, I picked up high 90's on all the 103b transponders after the technician replaced each H20. He couldn't explain why that made a difference, and I don't particularly care because I got what I wanted - - more HD!

bdoseck
10-04-2007, 08:45 AM
I am seeing the exact same problem, but I think a narrowed it down to a bad BBC. DIRECTV is sending a new one out, so I will let you know if that works.

mluntz
10-04-2007, 09:17 AM
Try switching the cables first, if that doesn't work, remove the BBC's. Check your cable connections next. If the problem exists, you probably have a bad reciever.

That was my problem when I got my first HR20.

Question:

Is it just 103b, or everything on tuner 2?

rserkes
10-04-2007, 09:25 AM
Try switching the cables first, if that doesn't work, remove the BBC's. Check your cable connections next. If the problem exists, you probably have a bad reciever.

That was my problem when I got my first HR20.

Question:

Is it just 103b, or everything on tuner 2?

I did switch the cables and the numbers flip-flopped. And it's only on 103b, all the other satellites give me high 80s to low 90s on both tuners.

marvlounge
10-04-2007, 09:26 AM
[QUOTE=mluntz;383049]Try switching the cables first, if that doesn't work, remove the BBC's. Check your cable connections next. If the problem exists, you probably have a bad reciever.


I'm in the same boat as everyone else -- my upstairs HD is fine, but the downstairs is having trouble with several of the new HD channels. When you suggest switchig the cables, what cables are you referring to? Thanks.

mcbeevee
10-04-2007, 10:31 AM
When you suggest switchig the cables, what cables are you referring to? Thanks.
This only applies to the HR20, since it (normally) has 2 satellite input cables. This will determine if one of the HR20's tuners is bad, or if it is a cabling problem. The wrong multiswitch or bad BBC's are the main causes of signal problems on 103b. You can check the status of the BBC's with channels 480 and/or 481.

:)

rserkes
10-04-2007, 11:31 AM
This only applies to the HR20, since it (normally) has 2 satellite input cables. This will determine if one of the HR20's tuners is bad, or if it is a cabling problem. The wrong multiswitch or bad BBC's are the main causes of signal problems on 103b. You can check the status of the BBC's with channels 480 and/or 481.

:)

I get the searching for signal message on 480 but I get the everything is working on 481. What does that suggest to you?

By the way, I cut down that tree this morning and I still have the same problem. On 103b Tuner 1 the signal strength is zero (0) but on Tuner 2 it's 92.

rserkes
10-04-2007, 12:19 PM
Well, I just got off the phone with DirecTV's tech support people and they're sending another technician to my house this Saturday. That's a two day turn around so I'm not too unhappy.

The person I dealt with seemed knowledgeable and said she would make sure I didn't get the same inexperienced technician I had last week. He was a nice kid but admitted being new to DirecTV and didn't know much about DirecTV in general and HD in particular.

She also said she was going to note on the work order that the van should carry:

1) a new LNB unit for the dish
2) a new Zinwell switch -- I never had one installed
3) a new set of BBC filters
4) a new receiver -- likely not the problem

We agreed that any hardware the technician didn't need could just go back to the warehouse. With every possible piece of hardware on the van we should be able to fix things even if we take the shotgun approach.

I'll let you know the outcome of Saturday's visit.

jgilroy
10-05-2007, 04:52 PM
I am also experiencing the same issues. I called last night and they said I could have an incorrect multi switch. They will be out Friday to check it out. And I have no trees blocking.

(they said the multi switch must say "broadband")

D* was just here installed a new multi switch and it is fixed!!

rserkes
10-05-2007, 05:43 PM
D* was just here installed a new multi switch and it is fixed!!

That's good to hear. My appointment is for tomorrow (10/06) morning. I hope the fix is as easy for me as it was for you.

purplehaze
10-05-2007, 10:24 PM
Same problem here. Only difference is I have the same issues w/ my HR20 and H20. My thought was alignment issue. Tech came out on Thursday and stated I was getting some interference from a tree near the dish. Luckily that tree was already scheduled to come down on Tuesday. Tech was great and left me his cell number to call once the tree was down. I took a limb down today that I was thinking might be the culprit. Called tech afterwords and he come by again this afternoon. He did some more adjustments but still, the same problem. I do have the Zinwell multi-switch but didn't bother to think it might be bad. I am going to wait until Tuesday (when the tree is down) to see if that corrects the issue. If it doesn't I will continue to troubleshoot. I will post back my results.

fligster
10-06-2007, 10:32 AM
I have had same problem with tuner 1 not getting 103b no matter what. If I reset the receiver it would get numbers for a couple of minutes and go back to 0. D* came out when I wasn't home (wife was), they only realligned the satellite. Called again, they were just here (more knowledgeable techs). They replaced the dish, now have a slimline. They also tried switching cables, ports etc. They agreed it was the receiver. They didn't have one, so I called D* and they are sending a new one, should have it late next week. Now that I have the new dish,
I am getting stronger signals on all other satellites, so that is good.

rserkes
10-06-2007, 11:26 AM
I have good news to report. The tech that came today was a grownup with considerable HD experience. The first tech was a kid with little DirecTV experience and almost no HD experience. He was a nice kid and very polite but just didn't know what he was doing.

The first thing the new guy did was go into the box with all the wiring for my DirecTV system and found a splitter. Splitters are absolutely a No-No with HD. He said he was amazed I was getting HD off the old satellites. So he removed the splitter and put in something else (ground-block?) which immediately brought both tuners online, but one tuner was in the 60s while the other was in the 90s.

Then he swapped the BBC filters and found one to be bad. Not only did he replace the bad one, he replaced both. Now I had good signal strength on both tuners on 103b as well as all the other satellites.

Then he went to the dish and tweaked the alignment a little, again causing the signal strength to go up (but just a little bitty bit).

So I now have all the 103b channels coming in loud and clear! And the tree the first kid told me to take down wasn't even in the line-of-sight of the dish. There IS another tree that will ultimately cause problems, but I'm going to leave it alone until it interferes with signal strength.

DirecTV does have some poor technicians, but they also have some good ones and I got a good one today.

fligster
10-13-2007, 02:04 PM
I think my problem is finally solved. They sent me a refurbished receive, didn't fix the problem. Had D* tech come out again. It was the multi-switch. Although it has a sticker on that said it was the proper Zinwell, and the ports listed 99 and 103, the tech showed be how the stickers come off and it is the older model for 3 nlb not made for the new HD channels. He put the correct multi-switch in and it now seems to be working. So, if you are having problems and think you have the right multiswitch, check to make sure satellites 99 and 103 are engraved in the multi-switch and not just a sticker. It might look like the right one, but not be.