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Do Not Call violation?

Rhycar
09-22-2007, 07:24 PM
Has this happened with anybody else? I've received three calls from an automated D* source, saying that since I'm on the "Do Not Call" registry, they can't send me news of all their wonderful (note sarcasm) promotions. Would I like to be added to their promotion phone call list?

Um, if I wanted that , don't you think I wouldn't have signed up for the Do Not Call list? I'm seriously thinking of filing a complaint with the attorney general's office in my state. I know this phone call isn't selling anything, but it is trying to get around the law. Has this happened to anybody else?

broke
09-22-2007, 07:36 PM
Has this happened with anybody else? I've received three calls from an automated D* source, saying that since I'm on the "Do Not Call" registry, they can't send me news of all their wonderful (note sarcasm) promotions. Would I like to be added to their promotion phone call list?

Um, if I wanted that , don't you think I wouldn't have signed up for the Do Not Call list? I'm seriously thinking of filing a complaint with the attorney general's office in my state. I know this phone call isn't selling anything, but it is trying to get around the law. Has this happened to anybody else?

Is everyone here attorney general happy?

bigtimmo
09-22-2007, 08:35 PM
Nevermind.

Freak
09-22-2007, 08:55 PM
Has this happened with anybody else? I've received three calls from an automated D* source, saying that since I'm on the "Do Not Call" registry, they can't send me news of all their wonderful (note sarcasm) promotions. Would I like to be added to their promotion phone call list?

Um, if I wanted that , don't you think I wouldn't have signed up for the Do Not Call list? I'm seriously thinking of filing a complaint with the attorney general's office in my state. I know this phone call isn't selling anything, but it is trying to get around the law. Has this happened to anybody else?

If you're a D* customer, or have been one within the last 18 months, they are allowed to contact you regardless of whether you are on the DNC list. http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm

# 29 & # 32

fmw
09-23-2007, 04:13 AM
The "do not call" list is for telemarketers. Companies with which you do business, religious organizations and politicians (of course) are exempted.

spoony62
09-23-2007, 06:09 AM
Is everyone here attorney general happy?

Yeah no doubt. No wonder the Gov't accomplishes nothing. Too busy answering DTV complaints.

stonedog23
09-23-2007, 09:57 AM
Has this happened with anybody else? I've received three calls from an automated D* source, saying that since I'm on the "Do Not Call" registry, they can't send me news of all their wonderful (note sarcasm) promotions. Would I like to be added to their promotion phone call list?

Um, if I wanted that , don't you think I wouldn't have signed up for the Do Not Call list? I'm seriously thinking of filing a complaint with the attorney general's office in my state. I know this phone call isn't selling anything, but it is trying to get around the law. Has this happened to anybody else?


Dude, Directv sends you a bill every month!!!! They are allowed to contact their customers, period!!!! Get a better handle of the laws before you post.

madopal
09-24-2007, 02:02 PM
Hey, people...it doesn't work that way. See, DirecTV has their OWN Do Not Call list. You call them, even if you do business with them, and say "I don't want you to call me with marketing offers."

That's what the automated stuff is about. Don't believe me? Call this number and listen to the message. 877-778-2578 It's the number left on the caller ID when the DirecTV bot calls.

The only purpose is to remove you from THEIR Do Not Call list. They have you on that list, that's how they know to call you. What's the freaking POINT of them having a Do Not Call list if they intend on calling everyone on it?

Also, search The Consumerist about it. (I can't link...I don't have enough posts under my belt yet.) They've got a thread going from this weekend.

And this response on that thread is most telling:

"Interesting followup; as I said above, I received this phonecall from DirecTV on Saturday, and Sunday (yesterday) afternoon, I penned off a quick email to the CEO of DirecTV, using the email address I found here in a prior post. At 6:30 PM, my phone rang, and it was an agent who identified himself as being in the CEO's office, and who had my email in front of him -- he said that they had no knowledge that marketing was making these calls, and agreed with my assessment that this was an enormous liability for DirecTV. (He also was stunned that marketing had gone so far as to set up an entire automated system that both makes the calls and allows customers to call back in to take themselves off the do-not-call list.) He seemed legitimately aghast, and promised me followup as soon as he was able to get it.

So perhaps this is an example of one arm of DirecTV doing things without the knowledge of the executives... in any event, it was interesting to get literally a five-hour turnaround, on a Sunday, to my email to the CEO asking them to explain this."


What they're doing is slimy, and possibly illegal. Even if you do do business with them, if your customers request to be put on your Do Not Call list, you're supposed to honor said list.

gteach26
09-24-2007, 02:44 PM
A few years back, D* was hit with 5 million dollars in fines for violating the "do not call" telemarketing law.

Here's a link with more info...
http://www.washingtonmonthly.com/archives/individual/2005_12/007763.php

Just google "directv pays 5 million dollar fine" and you'll get tons of info on the case.

Still, I would think it is okay for a business to call an existing customer to inform them of a new promotion or offer.

Funny though, I've been with D* almost 10 years and have yet to get a call about anything...

Freak
09-24-2007, 04:01 PM
Hey, people...it doesn't work that way. See, DirecTV has their OWN Do Not Call list. You call them, even if you do business with them, and say "I don't want you to call me with marketing offers."

That's what the automated stuff is about. Don't believe me? Call this number and listen to the message. 877-778-2578 It's the number left on the caller ID when the DirecTV bot calls.

The only purpose is to remove you from THEIR Do Not Call list. They have you on that list, that's how they know to call you. What's the freaking POINT of them having a Do Not Call list if they intend on calling everyone on it?

Also, search The Consumerist about it. (I can't link...I don't have enough posts under my belt yet.) They've got a thread going from this weekend.

And this response on that thread is most telling:



What they're doing is slimy, and possibly illegal. Even if you do do business with them, if your customers request to be put on your Do Not Call list, you're supposed to honor said list.

I am not going to bother following the link, but, if D* does have its own do not call list, and they choose to ignore it, that is not a place for an Attorney General. That is between D* and its customers. What law has been broken? Slimy? Maybe. Illegal? No. If you are a customer the LAW allows a company you do business with to call you. If D* chooses to ignore THEIR "Do Not Call" list" then cancel your service, and move on. They'll get the message.

The OP in this case said he was on the "Do Not Call registry" which I believe everyone here took as the National Do Not Call registry. regardless, it is NOT illegal.