High Def Forum
Thank you for visiting. This is our website archive. Please visit our main website by clicking the logo above.

Should I buy the protection plan now?

tumbleweed
09-16-2007, 03:10 PM
I have an HR20-100S with 5 LNB Slimline dish which was installed last month. The HR20 has a 90 day warranty, I'm not sure about the dish.

If I decide to purchase the D* Customer Protection Plan is there any reason to have the protection plan now in addition to the warranty, or should I have it start when my warranty expires?

mcbeevee
09-16-2007, 03:21 PM
I have an HR20-100S with 5 LNB Slimline dish which was installed last month. The HR20 has a 90 day warranty, I'm not sure about the dish.

If I decide to purchase the D* Customer Protection Plan is there any reason to have the protection plan now in addition to the warranty, or should I have it start when my warranty expires?
Since the HR20 is leased, it will always be replaced for free if it fails. The only thing the protection plan does is waive the $25 shipping charge. I think the biggest reason to have the protection plan is for dish alignments. If your dish get out of alignment, it is a $70 service charge for a tech to come out and fix it (if you do not have the protection plan).

:)

alwayslearnin
09-16-2007, 03:26 PM
protection plans are like insurance (good to have if something goes wrong and sux if nothin goes wrong). I always buy the extended warranty and usually it is alot cheaper at time of purchase. Also i am not sure about yours but our extended warranty covers surge protection where the manufacturer won't fix it for u not covered.

tumbleweed
09-16-2007, 03:27 PM
Thanks mcbeevee I think you just saved me $5.99 a month.

InlandAZ
09-16-2007, 04:06 PM
I have an HR20-100S with 5 LNB Slimline dish which was installed last month. The HR20 has a 90 day warranty, I'm not sure about the dish.

If I decide to purchase the D* Customer Protection Plan is there any reason to have the protection plan now in addition to the warranty, or should I have it start when my warranty expires?
Probably (although I view it as a rip off) - My 5 LNB failed and required replacement 3 months into a 2 year contract (which of course they charged me for after they said they'd fix it for free).

Junk parts -

The next time someone tells you what a great deal you're getting for the "lease" rights to their parts - just consider how long they last, and then figure out what they're worth to you :)

The "content" is great - the customer service and support blows.

TomLewandowski
09-16-2007, 04:50 PM
I look at the Protection Plan as part of the total cost of having satellite. I haven't had to use it much over the past 13 years, but when I have, I've really appreciated having it. In my experience, D* provides top-notch customer service and support...which is rare these days. (Blows cable out of the water in that regard.) :lol:

k8dxx
09-16-2007, 08:41 PM
I've been with DTV since 1995. When I had a single LNB dish, I put it up myself and never had a problem. Same with dual LNB for 2 receivers (self installed). Three LNB for D's initial HDTV offering (Michigan Microtech installed) required a few service calls before it worked reliably. My current 5 LNB dish required five (five) service calls in two months before it worked reliably. Fortunately, those service calls were covered by D since they were within the first 90 days of the 5 LNB upgrade.

To make a long story short, I opted for the service plan, expecting the unreliability to continue. In the last year (remarkably) my dish has required no realignments. However, I've gone through two H20-600 receivers (covered, not sure). In my estimation, with so much cheaply produced antenna out in the elements AND receivers that get hot enough to fry eggs (hotter than an Icom 7000, for example) I think the $7.95 protection fee is just "part of doing business."

For whatever its worth...

buzd
09-16-2007, 09:53 PM
Once you get the credits for the tech not showing up, the protection plan pretty much pays for itself.

dman59
09-17-2007, 08:14 AM
Since the HR20 is leased, it will always be replaced for free if it fails. The only thing the protection plan does is waive the $25 shipping charge. I think the biggest reason to have the protection plan is for dish alignments. If your dish get out of alignment, it is a $70 service charge for a tech to come out and fix it (if you do not have the protection plan).

:)

Don't forget that if you don't have the protection plan and you need your HR20 replaced; you are renewing your 2 year contract. That's where a lot of customers failed to understand why they are in another 2 year contract or why it has extended.

joed32
09-17-2007, 08:27 AM
I've been with DTV since 1995. When I had a single LNB dish, I put it up myself and never had a problem. Same with dual LNB for 2 receivers (self installed). Three LNB for D's initial HDTV offering (Michigan Microtech installed) required a few service calls before it worked reliably. My current 5 LNB dish required five (five) service calls in two months before it worked reliably. Fortunately, those service calls were covered by D since they were within the first 90 days of the 5 LNB upgrade.

To make a long story short, I opted for the service plan, expecting the unreliability to continue. In the last year (remarkably) my dish has required no realignments. However, I've gone through two H20-600 receivers (covered, not sure). In my estimation, with so much cheaply produced antenna out in the elements AND receivers that get hot enough to fry eggs (hotter than an Icom 7000, for example) I think the $7.95 protection fee is just "part of doing business."

For whatever its worth...

I hope you mean $5.99?

tumbleweed
09-17-2007, 08:29 AM
Don't forget that if you don't have the protection plan and you need your HR20 replaced; you are renewing your 2 year contract. That's where a lot of customers failed to understand why they are in another 2 year contract or why it has extended.

Thanks I wasn't aware of that, it's certainly something else to consider. If D* customer service has deteriorated as much as some have indicated I may well want out in two years.

I have been a customer since 1994 when I started out with RTC. Previously I have only had one failure (which was fixed by sending me a new receiver) and one upgrade when I went to the HR10. But this time (upgrade to the HR20) I have noticed their customer service is not to good, ridiculous voice mail system, offering new customers much better prices than long term customers such as myself, and the guy who installed my 5 LNB dish was incompetent. The installers are coming back today to reinstall the dish, I'll see how that goes.

rserkes
09-17-2007, 05:48 PM
If you select the protection plan it won't kick in until 30 days after you start it. That's so people who have a problem can't buy the plan and then call in a problem the next day. I'm not sure why that would be so awful but that's the way DirecTV handles it.

tumbleweed
09-18-2007, 10:33 AM
If you select the protection plan it won't kick in until 30 days after you start it. That's so people who have a problem can't buy the plan and then call in a problem the next day. I'm not sure why that would be so awful but that's the way DirecTV handles it.

Thanks, that's good to know also.

Eelfinn_Ty
09-18-2007, 03:02 PM
As a former TSR in the Protection Plan, I can say that the customer service is pretty good. They are trained in the regular technical stuff and spend a lot of time on customer service training too. While I was there they were pretty proud about earning an award from J. D. Power and Associates for best customer service 2 years in a row.

The funny thing is, I have never had the protection plan on my account. If having good customer service is worth the little extra a month go for it.

tumbleweed
09-21-2007, 03:57 AM
Don't forget that if you don't have the protection plan and you need your HR20 replaced; you are renewing your 2 year contract. That's where a lot of customers failed to understand why they are in another 2 year contract or why it has extended.

I emailed DTV about this and received the following reply:

"Thanks for writing us back about your equipment. If you will replace your DVR, we significantly discount the price of equipment and installations, and we pass this savings on to you. So we'll ask you to keep your programming for 2 years starting on the day that your DVR will be replaced.

However, if it is your HD DVR that will be replaced, since you are already leasing it, your programming commitment will still be the same.

Thanks again for writing and stay tuned to directv.com for the latest news and information about our service."

That seems very clear. If my HR20 is replaced my programming commitment is not extended. Since I have only one dish and one HR20 it would seem the protection plan would be of little value in my case.

boomstick68
09-21-2007, 04:44 AM
The protection plan is a no brainer. But then again, some people need help wiping their ass.:hithere:

dednemocer
09-21-2007, 08:36 AM
I've been with DTV for 12 years and not once have I called
D* for service. I saved 840 Dollars. If you have problems
go to the website and check the troubleshooting section.
Most of the time the solution is in that section.

dednemocer
09-21-2007, 08:43 AM
Don't forget that if you don't have the protection plan and you need your HR20 replaced; you are renewing your 2 year contract. That's where a lot of customers failed to understand why they are in another 2 year contract or why it has extended.

:spam: I bet you guys don't tell the customer

Buff
09-21-2007, 12:43 PM
I have had technicial issues with my H2O receiver which has been replaced twice. I also had the dish realigned twice probably due to high winds. Lastly, a lightning bolt zapped my dish which was replaced. All of this in 18 months. I have the protection plan and I recommend it-especially if you live in an area that has weather issues.

dman59
09-21-2007, 12:57 PM
:spam: I bet you guys don't tell the customer

Its in the guidelines to tell the customers about the extended of the commitment without a protection plan. Trust me, I seen a lot of cases where customer assumes they do not have an commitment or believes they only have 3 months left under their commitment; and find out it was extended due to a equipment replacement.

jpcamaro70
09-21-2007, 06:47 PM
Don't forget that if you don't have the protection plan and you need your HR20 replaced; you are renewing your 2 year contract. That's where a lot of customers failed to understand why they are in another 2 year contract or why it has extended.

How do you explain this response from Directv:

"Thanks for writing us back about your equipment. If you will replace your DVR, we significantly discount the price of equipment and installations, and we pass this savings on to you. So we'll ask you to keep your programming for 2 years starting on the day that your DVR will be replaced.

However, if it is your HD DVR that will be replaced, since you are already leasing it, your programming commitment will still be the same.

Courtesy of another post.

throwback559
09-21-2007, 07:30 PM
how long has the protection plan been going on ?

veenbicores
09-22-2007, 05:50 AM
:) Thanks mcbeevee I think you just saved me $5.99 a month.