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DirecTv freebies

mmonte4
09-13-2007, 07:59 PM
i called Dtv today and told them I was canceling and switching to digital cable unless they could compete with their price in some way.

She gave me:
1. free hd dvr
2. free 1 yr hd
3. free 1 yr dvr
4. 75 dollar off-air antenna credit
5. $10 off existing monthly bill
6. free nfl superfan
7. nfl ticket w/ premier package for $69/mo for 4 months (that is 69 for full monthly bill, not in addition to current bill)

carlos31820
09-13-2007, 08:23 PM
i called Dtv today and told them I was canceling and switching to digital cable unless they could compete with their price in some way.

She gave me:
1. free hd dvr
2. free 1 yr hd
3. free 1 yr dvr
4. 75 dollar off-air antenna credit
5. $10 off existing monthly bill
6. free nfl superfan
7. nfl ticket w/ premier package for $69/mo for 4 months (that is 69 for full monthly bill, not in addition to current bill)

How long have you been a Dtv customer?

mmonte4
09-13-2007, 08:35 PM
2 1/2 yrs

jepreston03
09-13-2007, 09:14 PM
That's a great deal! I wondering if they would give it to me? They are calling all the time asking me to sign back up with them. I'm wondering that if I tell them that if they can compete with Comcast equipment prices (I have Dish not Comcast) then I would switch if they would meet the deal that you got?

nowherefast
09-13-2007, 10:37 PM
WOW that is an awesome deal...I too called today to cancel and telling them that I am switching to Dish in order to get HD...and she put me on Hold and told me that she would waive the $299 lease fee and all I would pay is the $19.95 price...I guess I should have pushed for more but I was pleased with that...So I will be getting a HD-DVR with an installation date of 8/29...do you know if they supply an HDMI cable or should I purchase one before hand?

roscoe93
09-13-2007, 11:38 PM
They supplied the HDMI cable with both our receivers.

slapshot
09-13-2007, 11:57 PM
i called Dtv today and told them I was canceling and switching to digital cable unless they could compete with their price in some way.

She gave me:
1. free hd dvr
2. free 1 yr hd
3. free 1 yr dvr
4. 75 dollar off-air antenna credit
5. $10 off existing monthly bill
6. free nfl superfan
7. nfl ticket w/ premier package for $69/mo for 4 months (that is 69 for full monthly bill, not in addition to current bill)

I would have just gave you the programming so count yourself lucky and by no means dose that mean everyone will get the same offers you did. Im not a CRG rep but I find it hard to believe they gave you all that.

slapshot
09-14-2007, 12:00 AM
WOW that is an awesome deal...I too called today to cancel and telling them that I am switching to Dish in order to get HD...and she put me on Hold and told me that she would waive the $299 lease fee and all I would pay is the $19.95 price...I guess I should have pushed for more but I was pleased with that...So I will be getting a HD-DVR with an installation date of 8/29...do you know if they supply an HDMI cable or should I purchase one before hand?

Donít use HDMI it sucks, composite and digital optical for sound is the best way to go right now.

spree17
09-14-2007, 07:19 AM
Donít use HDMI it sucks, composite and digital optical for sound is the best way to go right now.

What is a digital optical cable? What about component cables instead of composite? Why do you say hdmi cables suck? I thought they were supposed to be the best.

BuckNut
09-14-2007, 07:24 AM
What is a digital optical cable? What about component cables instead of composite? Why do you say hdmi cables suck? I thought they were supposed to be the best.

I am currently using HDMI and have no problems. The HR20 did come with HDMI cable. Composite cables do work just fine, but I like one cable for all. It is ultimatley your choice.

carlos31820
09-14-2007, 07:29 AM
What is a digital optical cable? What about component cables instead of composite? Why do you say hdmi cables suck? I thought they were supposed to be the best.

Digital optical is for sound. It carries the digital-surround signal in a digital-form (bitstream) on a single strand of fiber-optic wire. Also called Toslink by some. Your DTV HD receiver will have one of these for output and your stereo receiver would be the other connection (input). None of my TV's have optical inputs but that doesn't mean there aren't any out there that do. I suspect it would be overkill to have an optical input (5.1 surrround signal/DTS surround) on a TV that probably only has 2 speakers.

I use HDMI but will admit it seems rather picky at times. My system seemed more stable when I had my DTV receiver connected to my Panasonic plasma via component cables. I wanted to also connect my 1st gen XBOX to the plasma and it does not do HDMI so I swapped the DTV receiver to HDMI and put the XBOX on component cables.

I can't really tell a difference in picture quality between component vs. HDMI but there are MANY variables at play here. The HD source firmware, The TV, the TV firmware, etc. I suspect all those variables probably create an obvious difference for others so what may work for me or the next guy, may not work for you. "Try it and see" is probably the best advice.

The thing I like about HDMI is that it carries both audio and video on the single cable. Component is obviously only video so you still need the additional connection for sound.

awalt
09-14-2007, 08:39 AM
I have used HDMI with my two Sony TVs (one for about a year, one for about a month), and I have two identical Denon 4300 receivers, and I have never had any kinds of problems -- and the picture and audio is phenomenal! I wonder if the people who get mediocre or poor results with HDMI are suffering from receiver or TV problems, it's sure not DTV's fault.

Remember too the receiver *could* have bandwidth problems handling 1080i or maybe even 720 if it's old, that's a lot of pixels that some of the receivers out there weren't built to handle. Just a thought.

buzd
09-14-2007, 10:16 AM
None of my TV's have optical inputs but that doesn't mean there aren't any out there that do. I suspect it would be overkill to have an optical input (5.1 surrround signal/DTS surround) on a TV that probably only has 2 speakers.


Oddly, my TV has an optical out, but not an optical in.

Type A
09-14-2007, 10:57 AM
Very interesting deal. I recently asked dish, having been with them for about 10 years, for a free dvr upgrade. Ive always got free equipment with a contract, apparently this isnt the case with a dvr, as the best they could do was $100 outta my pocket plus the standard monthly dvr fee. If direct's hd promises pan out here in the near future, this deal you got is just another nail in dish's coffin for spendy service in my home. January cant come soon enough.

Type A
09-14-2007, 11:02 AM
Oddly, my TV has an optical out, but not an optical in.

It has an out because your tv has an internal hd tuner, got to be able to get that ota hdtv surround sound to your receiver some how! It doesnt have an in for the reason carlos mentioned:cool:

slapshot
09-15-2007, 02:20 AM
Ok so here is the issue, HDMI supports Dolby Pro Logic II but our receivers DONT support Dolby Pro Logic II via HDMI so the only way to get it is by using digital optical and thatís the reason I said if you want better sound (and to be honest we have issues with HDMI picture quality as well) go with the set-up I gave and you'll be happy.

You can plug in composite to your TV and check for yourself and most customers I talk to see a difference in picture quality as well with lower end TV's dont ask me why I really dont know but if you have a good TV you shouldnít so it all just depends. One last thing dont go buy the 2000.00 bucks worth of cable the cheep stuff works just as well.

gryphon75
09-15-2007, 05:59 AM
You can plug in composite to your TV and check for yourself and most customers I talk to see a difference in picture quality as well with lower end TV's dont ask me why I really dont know but if you have a good TV you shouldnít so it all just depends. One last thing dont go buy the 2000.00 bucks worth of cable the cheep stuff works just as well.

I believe your terminology is incorrect. Composite is a single cable for video. Component is the video seperated into the RGB components of the video. In order of quality from low to high they are Composite, S-video, and then Component.

mmonte4
09-15-2007, 09:52 AM
i got an email yesterday morning telling me to log into my online account and few all the additions to my account (the freebies). Apparently I was charged a "partial monthly charge" of almost $50. I was never told about this. Additionally, they cut my 4 months of free premier programming down to 3.

I called about this and was told that I should never have recieved all of these things, and he was trying to get me to agree to new changes that would eliminate many of the freebies that went through!!!

I figure, why go through the hasell, and just pay the $50 and accept the 3 months free. Either I accept or they take off these "unauthorized additions"

joshdabbott
09-15-2007, 10:10 AM
i got an email yesterday morning telling me to log into my online account and few all the additions to my account (the freebies). Apparently I was charged a "partial monthly charge" of almost $50. I was never told about this. Additionally, they cut my 4 months of free premier programming down to 3.

I called about this and was told that I should never have recieved all of these things, and he was trying to get me to agree to new changes that would eliminate many of the freebies that went through!!!

I figure, why go through the hasell, and just pay the $50 and accept the 3 months free. Either I accept or they take off these "unauthorized additions"
Every time this happens to me, I get fairly irritated inside, and I'm extremely stubborn. I'm not necessarily recommending you do the same, but I call to cancel, just tell them I was promised this and this, and now you are back tracking. I'm very nice to the people on the phone, and every time, I've gotten everything I've wanted. D* is good about that IMO.

slapshot
09-15-2007, 05:36 PM
I believe your terminology is incorrect. Composite is a single cable for video. Component is the video seperated into the RGB components of the video. In order of quality from low to high they are Composite, S-video, and then Component.

You sir are correct, sry Ive been typing these at 3am and for some reason missed my mistake, Component cable w/dig opt.

slapshot
09-15-2007, 05:48 PM
Every time this happens to me, I get fairly irritated inside, and I'm extremely stubborn. I'm not necessarily recommending you do the same, but I call to cancel, just tell them I was promised this and this, and now you are back tracking. I'm very nice to the people on the phone, and every time, I've gotten everything I've wanted. D* is good about that IMO.



I can tell you why too people go bragging on this and other websites about what they got and how they got it and we get 23545 people calling in to get a better deal so they have to downsize what we are alowed to give the customers including the ones that truly deserve credits or freebies, now we have to send people through a longer process to get them more credits and you know what Ive found? If a CSR feels you deserved something free or a credit, 9 times out of 10 they will find a way to get it to you no matter what!

So be nice to your CSR it will get you more in the end. They have been slowly changing what we can offer for a wile now. Credits can affect our paycheck so expect to see less of them.

spree17
09-15-2007, 09:23 PM
Slapshot I'm glad you are on this board. I feel like you are an inside asset.

broke
09-16-2007, 07:00 AM
So be nice to your CSR it will get you more in the end. They have been slowly changing what we can offer for a wile now. Credits can affect our paycheck so expect to see less of them.

I have called CSR's alot since i became a customer in July.

I was really hoping for some kind of credit cause my NBCHD threw the dish crapped the bed on 9/7 for the colts/saints game. NBCSD was fine.

Then last week on the afternoon games when i tried to tune into the HD games directly it said my access card was expired (SD version of the same game was fine)

I called up to let em know what my issues were. I didnt get mad, i didnt make threats. Now looking back at it.........the people that do those things when they call normally get what they want. Maybe i should change my approach.

swhitcomb
09-16-2007, 07:56 AM
Oddly, my TV has an optical out, but not an optical in.

My guess would be this:

The TV has an optical out so when use use HDMI, it can output digital sound to your stereo receiver. However, most people who have a stereo receiver and surrond sound disable the TV's speakers anyway (like I did) and just went straight from the DTV receiver to the stereo receiver with a digital optical cable. I also use HDMI, but I don't remember it coming with my HR20. I found a great company in CA itrimming dot com, that sells HDMI cables for like 1/5th the cost that say Best Buy wants. I bought a 25' cable from them and it works flawlessly.

kyfann
09-16-2007, 09:03 AM
did you have to sign a 2 year contract to get that deal? if you did thats not a deal.i got a deal like that a year ago.$10.00 off a month for a year,3 months free hd ,then half price hd for 3 months .free 3 months showtime and 6 months stars.i wish i never agreed to that.i can't wait for the divorce in a year.direct has been a pain since 1985 when they launched as ussb sat. i was the first consumer to activate an account i southeren indiana.done the intsall myself.called indinapolis where the main office was and it was all down hill from there.yes the used to beat cable but not anymore.has anyone really compaired the features.insight louisville,ky has d tv beat hands down on everything.good local programming no weather blackouts.the on demand will blow you away.i sit with over 150 d tv channels and nothing really worth watching.i call up a friend or go to a reletives house where they have cable with hd and i just get so mad at direct tv.two year contract crapy csr's broken promisses over priced services and equipment.nasty looking ugly dish.the reason i went back to direct in 1999........dishnetwork began to suck as well as the cables service (at least back then).i signed up july 1999 and had no idea that a month latter they would come out with a great deal with the nfl package.when i called and ask if i could sign up and get the nfl deal they said sorry its for new customers only.i thru a fit and told them i was a new customer they said sorry you signed a year contract a month ago which makes you an exsisting costomer.what a crock.i cancelled a year latter and went to dish.thier rates started out ok then kept increasing to where i was paying well over what direct was charging.so direct being greedy began a mind blowing market campain to get new customers and past customers to sign up.free everything.free install free equipment free proramming free local channles i think my bill for the first 6 months of service was only $19.99 and i got almost everything they had to offer.then after the six months the wheels came off.dish started the market frinzzy. d tv began to hike up the plans and now with hd programming d tv will again give you just what they want to give you as long as they can hook you up and reel you in.bye d-tv in 2008. let me quote mr. gump",thats all i have to say about that".

She gave me:
1. free hd dvr
2. free 1 yr hd
3. free 1 yr dvr
4. 75 dollar off-air antenna credit
5. $10 off existing monthly bill
6. free nfl superfan
7. nfl ticket w/ premier package for $69/mo for 4 months (that is 69 for full monthly bill, not in addition to current bill)[/QUOTE]

mmonte4
09-16-2007, 09:10 AM
the problem is the runaround you get from some of the CSRs. In my case, we agreed to certain additions, got off the phone, and the features were then reduced by a supervisor without my knowledge.

i call back to confirm my additions the next day and a different CSR tells me that you cannot get both HD and DVR service free for the year (BS!). He tells me that I cannot get a free HDDVR unless I buy the superfan (BS!). He tells me that I cannot get the 19.99 refund for the DVR shipping (BS!). ANd he tells me that I cannot get a $75 credit for an off-air antenna (BS!).

Although they may not give away these things in MOST cases, in my case they DID give me these things. And these additions appeared right in front of him on his notes.

slapshot
10-17-2007, 02:30 AM
Also I never meant for people to plug a opt dig into a tv you plug it into your surround sound system.

joed32
10-17-2007, 09:24 AM
My guess would be this:

The TV has an optical out so when use use HDMI, it can output digital sound to your stereo receiver. However, most people who have a stereo receiver and surrond sound disable the TV's speakers anyway (like I did) and just went straight from the DTV receiver to the stereo receiver with a digital optical cable. I also use HDMI, but I don't remember it coming with my HR20. I found a great company in CA itrimming dot com, that sells HDMI cables for like 1/5th the cost that say Best Buy wants. I bought a 25' cable from them and it works flawlessly.

Slapshot is right. Your TV has no use for an optical in as it can't play DD at all. Only your AV receiver can do that.

tumbleweed
10-17-2007, 09:36 AM
Please don't get me wrong, I am very happy for anyone who can get a good deal out of DTV. :yippee: But the problem with giving different people entirely different prices is those of us who didn't get a "good deal" or a free upgrade think we should have. The DTV so called "Customer Service" representatives behave like a bunch of salesmen on a used car lot.

HDnSeek
10-17-2007, 09:40 AM
Crazy deals, guys!! Way to use the consumer push/pull dynamic

slapshot
10-17-2007, 07:53 PM
the problem is the runaround you get from some of the CSRs. In my case, we agreed to certain additions, got off the phone, and the features were then reduced by a supervisor without my knowledge.

i call back to confirm my additions the next day and a different CSR tells me that you cannot get both HD and DVR service free for the year (BS!). He tells me that I cannot get a free HDDVR unless I buy the superfan (BS!). He tells me that I cannot get the 19.99 refund for the DVR shipping (BS!). ANd he tells me that I cannot get a $75 credit for an off-air antenna (BS!).

Although they may not give away these things in MOST cases, in my case they DID give me these things. And these additions appeared right in front of him on his notes.

Try walking out of wallmart with a bunch of items you didnt want to pay for (BS)

I swear some of DTV's customers are the most spoiled, child like, immature people, Iíve ever seen in 10 years of customer serves.

tumbleweed
10-18-2007, 11:05 AM
[QUOTE=slapshot;393108]Try walking out of wallmart with a bunch of items you didnt want to pay for (BS)[QUOTE]

I don't understand your comparison. I do not see any similarity between stealing from a retail store and trying to get what you were promised by a DTV CSR.

It looks to me as if DTV is behaving poorly, not the DTV customers. Promising things and then taking them back is not a good way to instill customer loyalty.

slapshot
10-18-2007, 11:31 AM
Ok how about this one then, I go to target and as a guy how much this camera Im looking at costs because there seems to be no tag he says just a sec looks it up and states oh that ones 85.00 dollars so I say ok can you take it to the front I stall have some other thing Id like to get, so I get them go to check out and when the girl scans it, it comes up as 169.99 so I tell her what the guy in the camera area told me, she checks and it is 169.99 so she tells me she is sorry but thatís the real cost.

I dont throw a fit because I KNOW that, that guy was trying to do his job to the best of his ability and just made a mistake and I know target wont sell me that camera for 85.00 just because a employee made an error.

You called in because it seemed too good to be true and it was, why get huffy when a employee (probably a new guy) makes a mistake. If your that unhappy you could have just canceled the order.

hitdog042
10-18-2007, 12:02 PM
I would have just gave you the programming so count yourself lucky and by no means dose that mean everyone will get the same offers you did. Im not a CRG rep but I find it hard to believe they gave you all that.

I don't know who's posts are legit or not, but I honestly think some people on here do post bs just to get people going. I also don't believe he got all that.

I remember some guy posting awhile back saying he got free ST with free SF and the remainder of MLB EI for free with some outrageous bill credit on top of that... I think a lot of people just like to BS and play with people.

JimM
10-18-2007, 01:19 PM
Ok how about this one then, I go to target and as a guy how much this camera Im looking at costs because there seems to be no tag he says just a sec looks it up and states oh that ones 85.00 dollars so I say ok can you take it to the front I stall have some other thing Id like to get, so I get them go to check out and when the girl scans it, it comes up as 169.99 so I tell her what the guy in the camera area told me, she checks and it is 169.99 so she tells me she is sorry but thatís the real cost.

I dont throw a fit because I KNOW that, that guy was trying to do his job to the best of his ability and just made a mistake and I know target wont sell me that camera for 85.00 just because a employee made an error.

You called in because it seemed too good to be true and it was, why get huffy when a employee (probably a new guy) makes a mistake. If your that unhappy you could have just canceled the order.

Again, a pretty lame analogy. Dtv either has an incredibly inept customer service organization or they are purposefully doing this... it seems to happen way to often. If you must use an analogy, try the one where you go to buy a car and negotiate a final price. Then when it comes to sign the paperwork you notice that the price has been changed. The salesman says, "oh, sorry, the salesmanager didn't like the price we negotiated."

Dtv should have qualified personnel to negotiate in the company's name or send the call to someone who has that authority.

I called two days ago to cancel my service after paying Dtv over $14,000 during my time as a customer (without getting any freebies). The person in customer retention made me an offer to stay. I declined at the time. After thinking about it and running the numbers, I called back to say if the offer was still on the table I would accept. Not only did this other person in customer retention say no, she told me there was no way they could make such an offer (one HD DVR for "free" and a programming credit, while paying full price for a second HD DVR). She said the original customer retention person either never said that, or that she "must have been very new and not known Dtv policy".

Cutomer retention agents who don't know basic Dtv policy... or purposeful deception.. or a free wheelin organization that lacks direction. In any case, Dtv ends up looking very sleazy and loses another long term, premium customer.

truba11a
10-18-2007, 02:20 PM
try recording future conversations with any company also its really ridiculous how everyone expects to get everything free if everyone got everything free how would directv receive profit? so stop complaining...

MonsonWeather
10-18-2007, 02:54 PM
I called two days ago to cancel my service after paying Dtv over $14,000 during my time as a customer (without getting any freebies). The person in customer retention made me an offer to stay. I declined at the time. After thinking about it and running the numbers, I called back to say if the offer was still on the table I would accept. Not only did this other person in customer retention say no, she told me there was no way they could make such an offer (one HD DVR for "free" and a programming credit, while paying full price for a second HD DVR). She said the original customer retention person either never said that, or that she "must have been very new and not known Dtv policy".

Cutomer retention agents who don't know basic Dtv policy... or purposeful deception.. or a free wheelin organization that lacks direction. In any case, Dtv ends up looking very sleazy and loses another long term, premium customer.

To be honest, I think that was largely your fault for declining the offer. All CSR's are different.

JimM
10-18-2007, 03:59 PM
To be honest, I think that was largely your fault for declining the offer. All CSR's are different.
Yep, believe me, I know that!

Regardless of what the person posting before you thinks, my post had almost nothing to do with getting something free. It had everything to do with honesty and consistency from Dtv. I have gladly paid year after year for Dtv. But I was surprised at my back of the envelope calculation of over $14,000 to watch TV since joining Dtv.

My motivation for leaving was the extra $600 I was going to have to pay to get the new channels combined with the bundling of services my local cable company is now offering.

On as close to an "apples to apples comparison" as I can get, I initially thought I would be saving almost $80 per month (TV, internet, phone) over my current unbundled situation. But, I had underestimated the cost of Tivo service for five DVRs, so it is now looking more like saving ~$65 per month. Add in the 5 Tivo units (three of which would be Series 3 HD) I would need to buy and my break-even for switching would now be over a year.

Also, I have been reading about the pixelation and cable card problems with the Series 3 HD units. And then with Dtv there is all those new HD stations....

If I only had a couple TVs to light, I would have switched and missed out on the new HD. But already having 3 Dtv DVRs means I may yet call and see if I can get someone pleasant again in customer retention.

truba11a
10-18-2007, 04:46 PM
Yep, believe me, I know that!

Regardless of what the person posting before you thinks, my post had almost nothing to do with getting something free. It had everything to do with honesty and consistency from Dtv. I have gladly paid year after year for Dtv. But I was surprised at my back of the envelope calculation of over $14,000 to watch TV since joining Dtv.

My motivation for leaving was the extra $600 I was going to have to pay to get the new channels combined with the bundling of services my local cable company is now offering.

On as close to an "apples to apples comparison" as I can get, I initially thought I would be saving almost $80 per month (TV, internet, phone) over my current unbundled situation. But, I had underestimated the cost of Tivo service for five DVRs, so it is now looking more like saving ~$65 per month. Add in the 5 Tivo units (three of which would be Series 3 HD) I would need to buy and my break-even for switching would now be over a year.

Also, I have been reading about the pixelation and cable card problems with the Series 3 HD units. And then with Dtv there is all those new HD stations....

If I only had a couple TVs to light, I would have switched and missed out on the new HD. But already having 3 Dtv DVRs means I may yet call and see if I can get someone pleasant again in customer retention.

as they say "u cant please everyone"