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Hr2-700 Snafu ...

1999cobra
01-30-2007, 06:36 AM
O.K. got two HR20-700's installed two weeks ago. Then got the software upgrade to OX11B on 01/23/07 downloaded direct from D*.

Everything was fine until two days ago then when I turned on the receiver it would come on with banners, menus, channel guide etc, etc but no picture on any channel, no audio and no picture.

I reset the receiver and everything came back O.K. watched a little TV turned everything off. Couple hours later turned the TV and receiver back on same thing happened. This time I called D* and a CS had me reboot with the red button. That worked and everything was O.K.

Last night turned on the equipment everything went on everything was O.K. went to shut off the receiver and it wouldn't turn off the power - Yup I couldn't shut the power off with either the power off on the remote OR the power on off on the receiver. To shut off the power I had to pull the electrical power cord - WTF...???

What's up with that???:eek:

holtzd
01-30-2007, 08:03 AM
Is this happening on both of your HR20-700's?

1999cobra
01-30-2007, 08:17 AM
No - just one, which kind of leads one to assume it must be a bad receiver...

What's the story with these receivers? I heard they make them in a warehouse in China and the employees are all mentally challenged and disabled, and that twenty of them share one room - with one bed and no running water, and they split a can of sardines for dinner and unless there's twenty sardines in the can a fight breaks out ...

Is this true???

NR4P
01-30-2007, 09:27 PM
1999 Cobra

Virtually every HR20 has an issue from one time to another. Open access card door, press red button when something freezes up. It takes 5mins to reboot but D* shipped a product with poor firmware. Don't waste your time with another one. It will be refurbished and sooner or later it will get stuck in some mode.

Your other one will do it too sometime assume it's used as often in a similar manner.

Thousands of posts like this since last October. They are still sending out periodic firmware updates over the satellites.

Paullog
01-30-2007, 09:54 PM
1999 Cobra--you are not alone---same exact thing happened to me yesterday. No point in replacing the receiver with another one which will have the same problems.
Hopefully future firmware updates will fix this?

1999cobra
01-30-2007, 10:07 PM
Come on - No one liked my Chinese story ...?

HondoHDTV
01-30-2007, 10:19 PM
Just 20 Sardines? They have like 20 BILLION people there... They better have more than 20 sardines.

tjk1985
01-31-2007, 01:23 PM
Yes, with as many times as my HR20-700 freezes up, I suggested that they put the little red reset button on the remote!! :)

II SAL II
01-31-2007, 01:30 PM
why are you turning it off?

i have had mine since 10/06 and have never turned mine off.. try not turning it off and you would be ok :)

please remember that when you hit that little red button you lose all the updates and reset it to manufacturing settings. so you have to downlad all that stuff again

NR4P
01-31-2007, 05:26 PM
SAL have to disagree. You don't lose everything with the red button push. Essentially the same as a power interruption.

You don't lose all the firmware updates, and the recorded shows on the HD do not disappear.
You will lose the zip code entered into the weather.

Theres other steps to reset everything but the red button is one of the safer ones. I can attest to it, push it about once a week.

iserum
01-31-2007, 05:59 PM
i have same problem with HR20 keep freezing but i am not sure what software version it has, last week i checked it was December 06 update.