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Any suggestions on getting out of a contract

darkserpant
01-27-2007, 01:02 PM
I wish to dump directv. The dvr box I have is slowly taking a crap. I loose my signal when a cloud blows accross the sky. I have no trees around my house. They said if I wish to get out of my 2 year contracy early it is $12 for every month up to my contract date which 8/08. I am just not happt with their service at all. Is there anyway around that cancelation fee? thanks

hitdog042
01-27-2007, 02:02 PM
I wish to dump directv. The dvr box I have is slowly taking a crap. I loose my signal when a cloud blows accross the sky. I have no trees around my house. They said if I wish to get out of my 2 year contracy early it is $12 for every month up to my contract date which 8/08. I am just not happt with their service at all. Is there anyway around that cancelation fee? thanks


Take steps to eliminate your issues. Your Dish is obviously not aligned correctly or has moved.

Have them come out and fix it.

cjberk
01-27-2007, 02:23 PM
If they can't provide service to you then they are the ones not honoring the contract. Have them come out and try to solve the problem, if they can't provide service speak to a manager when you call them. The manager can let you out of the contract if they can't provide you proper service.

I'm going through something similar now and have been getting credit toward my account, while I wait for them to fix some problems which are 100% their fault. (I wish it was a 100% credit but it's not)

Jimbos
01-27-2007, 02:57 PM
darkserpant,
Both of the above posts are correct .
Do you want to get rid of D* or want the issues fixed.
You should have signal strengh in the high 80's to 90's, perticularly if you have no LOS issues as you mentioned,you have no trees.

Call them and get there out there, or if you are capable , re adjust it your self.

What DVR do you have ? Is it HD or SD, are you in a position to upgrade ?
What dish is currently installed ?
There are many here that would gladly help you, guide you in the right direction.

Jimbo

wneilson82
01-27-2007, 04:37 PM
I wish to dump directv. The dvr box I have is slowly taking a crap. I loose my signal when a cloud blows accross the sky. I have no trees around my house. They said if I wish to get out of my 2 year contracy early it is $12 for every month up to my contract date which 8/08. I am just not happt with their service at all. Is there anyway around that cancelation fee? thanks

If I am you, I call and demand retention and tell them this exact issue...and tell them you WILL leave and you ARE NOT getting service.

Get them to come out and fix it...

Then if it still isnt fixed...then try to just buy yourself out.

Paul D318
01-27-2007, 09:43 PM
IMHO, I think that if they can't provide him with the service he's contracted for, they can't expect him - and he should adamantly refuse - to "buy his way out".

hitdog042
01-28-2007, 10:10 AM
IMHO, I think that if they can't provide him with the service he's contracted for, they can't expect him - and he should adamantly refuse - to "buy his way out".

DTV will not let you out of your contract if your box is going bad and/or your dish is not pointed accurately.

If you have no trees or obstructions and your signal routinely goes out, that is a Dish issue. If it was a self install, it's a customer issue. If it's a DTV install, they will come out and look at it.

As for the dying box, welcome to the world of electronics. Things break and need replaced.

When your alternator dies you don't call the car lease company and demand out of your deal.

Paul D318
01-28-2007, 10:13 AM
DTV will not let you out of your contract if your box is going bad and/or your dish is not pointed accurately.

If you have no trees or obstructions and your signal routinely goes out, that is a Dish issue. If it was a self install, it's a customer issue. If it's a DTV install, they will come out and look at it.

As for the dying box, welcome to the world of electronics. Things break and need replaced.

When your alternator dies you don't call the car lease company and demand out of your deal.

Sadly, I think HitDog may well be right about these issues. We never did ask daskserpant what his signal stregnths were to help determine if it was a receiver issue or a signal reception issue. My bad...

NR4P
01-28-2007, 10:49 AM
In my county, we have a Department of Consumer Affairs. I am not referring to the Better Business Bureau.

Have used them twice for matters, similar to this.

They have the legal teeth to force companies to respond to a complaint in writing and most of the time, they just mediate a fair and reasonable resolution to both parties.

If you have such department in your local government, follow their process. Takes time, you have to fill out forms, document things and they will send letters to D*. D* will have to respond in writing and if they ignore it, they could eventually get into legal issues. But they won't. You will get some serious attention.

Probably a free service call or two and new equipment.

For example, when Hughes left the STB business, my unit was still under warranty and Hughes refused to honor it. With my county's help, two months later, Hughes sent me a check for over $300 and told me to keep the box which I sold for parts. The county reminded them a warranty is a legal contract and their lawyers were notified.

Good Luck.

chirshey
01-28-2007, 02:32 PM
The key here is that you communicate your problems to Direct as consice as possible. Then, give them a chance to act on the problem in a way that they are responsible for. If you have an equipment and/or antenna problem and have a service agreement with them, they will have no problem sending a technition out to resolve the issue. If you don't have a contract for service, then it's upon you to provide the resolution. As before mentioned, equipment breaks and antennas become misalligned.