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Looks like black HR20 is available

jplevine
12-22-2006, 02:16 PM
I'm not sure this is news, but the DirecTV site now shows a black HR20.

http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=900025

I just placed an order for it. The problem is that I need to wait until 1/20/07 for installer, even though I already have the latest 5LNB dish and all wiring for the receiver. I tried to explain to both DTV and Halsted I do not need an installation, just the receiver. I finally got tired of banging my head against the wall as each said they could not just have the box delivered.

iserum
12-22-2006, 03:12 PM
i wish i could exchange my HR20 argent with the black one.

dd716ted
12-22-2006, 04:34 PM
I asked DTV about required installation of an HR-20 and here is what they replied to me... My question to them was...

" When and if I upgrade to the HR-20.. do you ship it directly to me so I can install it or must it be delivered and installed by an installer? I have always installed my own equipment / dishes and think that an installer would be both a waste of time and $$$."

Here is their email reply...


"Thanks for asking us about installing your DIRECTV System. You can install the equipment personally or call a professional installer for help. The installation manual and owner's manual — and any other information that came with the equipment — can be especially helpful in this process. If you don't have the manual for the new receiver, we have copies of most owners’ manuals on our web site at directv.com/manuals."

jplevine
12-22-2006, 05:37 PM
I talked to 3 different DTV reps - each said they had no way to just send me the receiver - I had to go through an installer. I also have installed all of my receivers (not the dishes though). The last rep said this was because they were complicated and they wanted their installers to do the work. She could not explain why I could go to BestBuy to purchase one and install it myself. If they really wanted their installers to do all installations, why let BB and CC sell them directly? Just more inconsistencies.

I also got mixed signals on whether the box I will get will be black or silver. At least my appointment got pushed up to 1/2/07.

Beck38
12-22-2006, 06:28 PM
complicated and they wanted their installers to do the work. She could not explain why I could go to BestBuy to purchase one and install it myself. If they really wanted their installers to do all installations, why let BB and CC sell them directly? Just more inconsistencies.

The 'big deal' really comes down to the dish alignment. If you already have, say, an H20 and AT9 dish, then okay somewhat; but you'll need to 'install' (if not already done) an additional 2 coaxial lines to the DVR, and potentially a multiswitch. Putting additional lines to the LNB will require that the dish be realigned after attachment (since it has to be removed from the assembly to attach), and that's probably what sends up alarms to the CSR's.

You'd probably agree that doing that is a bit beyond the normal user, even those who've done so for years with the orignal 18" and even triple dish; then the multiswitch adds another layer of 'complexity'.

Hey, if the price is the same, let the guys do it!

dd716ted
12-22-2006, 06:48 PM
You only have to install 2 new lines to the HR-20 if it is a new receiver and not replacing an exisiting H-20. If you only connect one line to the HR-20, you will only be able to record what you are watching therefore only using one of the HR-20's 2 tuners... If you already have the 4 leads down from the 5 LNB antenna, then a multi-switch is no problem... but.. if it is the same price.. let them do it!

HondoHDTV
12-22-2006, 08:08 PM
dish alignment... I think the dish alignment is a piece of cake with the AT9 or the new AU9 Slimline I had installed a week ago. it was easier for the installer (who used a handheld signal meter) but I've setup a lot of dishes in my old circuit city days of grand opening new stores and it's not as hard now as it was back them. set the azimuth, elevation and tilt gets you 99% of the way and some minor tweaking finishes up the alignment process.

I would have preferred to install my own but DirecTV said the guy MUST install the dish / receiver and as some else pointed out, they had no way of sending me the dish and receiver (we all know that's a bunch of bologna).

jplevine
12-22-2006, 08:50 PM
The thing is, I am replacing the HR10-250. I then bought the HR20 at BB, but saw the better deal through DTV (so will be returning the one at BB). I installed the HR20 myself easily - the hookups are the same! I even did the software download and got OTAs and HDMI working (which DTV tech support didn't even know about I might add). I explained this to DTV and the installers, yet they all say they need to do the install. I'm going to get a good laugh when they show up and try to show how their expertise is needed to reconnect 3 coax cables, a phone line and an HDMI cable.

hitdog042
12-23-2006, 07:46 AM
You only have to install 2 new lines to the HR-20 if it is a new receiver and not replacing an exisiting H-20. If you only connect one line to the HR-20, you will only be able to record what you are watching therefore only using one of the HR-20's 2 tuners... If you already have the 4 leads down from the 5 LNB antenna, then a multi-switch is no problem... but.. if it is the same price.. let them do it!

Not entirely true. If you have an OTA antenna, you can record a satellite channel and watch OTA, or vice versa, with only one signal coming in from the satellite.

Or, you can record both a sat channel and OTA, also with one line. You just need to have OTA working on your box.

edvo
12-23-2006, 09:04 AM
If you live in Rocky Hill CT, D*TV assumes you need help with the instal. ;) :rolleyes: