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duped by dtv; switching back to comcast

eastbayref
07-09-2006, 12:58 PM
hey all. just came across this site and i love it. all the hdtv topics i'm most interested in are discussed. everyone has such great input!

i hope someone might be able to provide input or adviceon my situation.

two months ago, i switched from comcast to dtv because i hated the comcast dvr and really missed the tivo UI. when i signed up for dtv, i was told i'd get the locals in hd just like i do with comcast. well, technically you do but not with the dtv hd dvr that i paid about $900 to lease (two dvrs) :mad: .

anyway, it's a long story but directv won' refund the $900 for the dvrs. that's BS because the devices don't do what i was told they would do...get the locals in HD. told me to get OTA antennas but that did not work...i live in a hilly suburb of the bay area. they gave me some credits and told me to hang tight until their new mpeg4 hddvr comes out but i'm tired of waiting and honestly, the PQ and HD programming on Comcast is superior IMHO.

my question is if anyone has had a similar experience and if they were successful in getting a refund on equipment. if so, how did you go about getting your $$. DTV tells me it's not their "policy" to refund $ for equipment. I told them it's not my "policy" to accept merchandise that doesn't perform as promised.

thanks for reading my long post. and thanks in advance for your help!

hitdog042
07-09-2006, 01:31 PM
hey all. just came across this site and i love it. all the hdtv topics i'm most interested in are discussed. everyone has such great input!

i hope someone might be able to provide input or adviceon my situation.

two months ago, i switched from comcast to dtv because i hated the comcast dvr and really missed the tivo UI. when i signed up for dtv, i was told i'd get the locals in hd just like i do with comcast. well, technically you do but not with the dtv hd dvr that i paid about $900 to lease (two dvrs) :mad: .

anyway, it's a long story but directv won' refund the $900 for the dvrs. that's BS because the devices don't do what i was told they would do...get the locals in HD. told me to get OTA antennas but that did not work...i live in a hilly suburb of the bay area. they gave me some credits and told me to hang tight until their new mpeg4 hddvr comes out but i'm tired of waiting and honestly, the PQ and HD programming on Comcast is superior IMHO.

my question is if anyone has had a similar experience and if they were successful in getting a refund on equipment. if so, how did you go about getting your $$. DTV tells me it's not their "policy" to refund $ for equipment. I told them it's not my "policy" to accept merchandise that doesn't perform as promised.

thanks for reading my long post. and thanks in advance for your help!

You have I believe one or two weeks with DTV to decide if you want to keep the equipment. If you failed to act in the time period they state, they will not give you a refund.

Once you received your equipment and realized it wouldn't work is when you should have made the call.

If you did call that first day, then I would suggest your local attty. Generals office for direction, but first try customer retention (number is in this forum somewhere).

drock912001
07-09-2006, 05:26 PM
I would go to www.antennaweb.org to see how far you are from your locals.The chart will show if they are broadcasting digital or hd.

Diogenes
07-09-2006, 05:38 PM
hey all. just came across this site and i love it. all the hdtv topics i'm most interested in are discussed. everyone has such great input!

i hope someone might be able to provide input or adviceon my situation.

two months ago, i switched from comcast to dtv because i hated the comcast dvr and really missed the tivo UI. when i signed up for dtv, i was told i'd get the locals in hd just like i do with comcast. well, technically you do but not with the dtv hd dvr that i paid about $900 to lease (two dvrs) :mad: .

anyway, it's a long story but directv won' refund the $900 for the dvrs. that's BS because the devices don't do what i was told they would do...get the locals in HD. told me to get OTA antennas but that did not work...i live in a hilly suburb of the bay area. they gave me some credits and told me to hang tight until their new mpeg4 hddvr comes out but i'm tired of waiting and honestly, the PQ and HD programming on Comcast is superior IMHO.

my question is if anyone has had a similar experience and if they were successful in getting a refund on equipment. if so, how did you go about getting your $$. DTV tells me it's not their "policy" to refund $ for equipment. I told them it's not my "policy" to accept merchandise that doesn't perform as promised.

thanks for reading my long post. and thanks in advance for your help!


Contact the CA attorney general and file a complaint.

jedlacks
07-09-2006, 07:29 PM
It is difficult for you to prevail in a "you said / they said" situation. Even if they have the recording of the conversation, they can take some time to find it, and by then the new DVR may be on the market. At that time, all they have to do is act in good faith and the case would be over.

I am told all kinds of things by CS agents, and not only from DTV, but I still check on the validity of what they are telling me. Hence, we have forums like this one. Before I got my DVR through that ST deal, I already knew it was not HD Local ready. I asked the CS agent to add to my account that I should receive a new HD unit to get locals when it comes out, and he "supposedly" put in in the system. Is there anyway for me to verify that? No. Yes I would be pissed if I do not get it, but hey <shrug>

I am not a lawyer, but I am sure they have more lawyers than our lawyer has clients. You could fight them all you wish, but is it worth your sanity? I paid more than you did in yesterdays dollars for HD equipment that now sits in my attic, so the PQ on Comcast should soothe your pain. ;)

paulc
07-11-2006, 09:12 AM
Aren't there governmental agencies, either state or local, that govern caable/satellite delivery into that area? Back east, there is a state authority as well as a city authority, so disputes can be taken there. I once had a dispute with my cable company, I took it to the state agency and was immediately "made whole" by the provider in a very nice fashion (i.e. some PR guy was apologetic and straightened it out very quickly, and gave me some extra service for a month).

Hello
07-11-2006, 10:00 AM
The same thing happened to me. I called them the same day to complain an they told me you could not get a refund after the system was activated. How would I know I did not get HD locals until after the system was activated?? They are going to give me the upgraded HDDVR for free when it comes out. I called a day or so later and the CS rep told me the upgrade was listed on my account. It is supposed to include the 5 LNB dish as well.
I paid for my system through AMEX and filed a complaint through them. They have pended the bill and are going to try to get this worked out.
I guess worst case is I'l get a new HDDVR when they come out, from what I've be told this fall. We'll see.

eastbayref
07-12-2006, 05:48 PM
thanks all. good point, Hello. how would I know until the equipment was activated. yeah, they told me they'd upgrade me for free but the whole reason I switched to DTV in the first place was because I missed the Tivo interface. The new HD DVR DTV is coming out with won't be Tivo : (

Thanks to all for your input.