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BB replacement plan question.

asalg
04-12-2006, 03:04 PM
hello
I have Toshiba 54h83 and for the past 4 months i've been having problems with it, the repair center told me that they would call BB and tell them that they cannot repair the tv because so many parts are needed and it would be better to replace it,
my question is :will they replace it with the same model? can I upgrade to a different one? can i get store credit?
I thought some of you should have dealt with them before and know how it goes... because i don't wanna get tube projection anymore,,looking for DLP
regards

UltraHawk
04-12-2006, 03:17 PM
hello
I have Toshiba 54h83 and for the past 4 months i've been having problems with it, the repair center told me that they would call BB and tell them that they cannot repair the tv because so many parts are needed and it would be better to replace it,
my question is :will they replace it with the same model? can I upgrade to a different one? can i get store credit?
I thought some of you should have dealt with them before and know how it goes... because i don't wanna get tube projection anymore,,looking for DLP
regards

They will replace with either the same model, a model with like features, or they will let you use the original purchase price towards the purchase of a new television. Or they might use any combo of these.

I have had many things replaced or repaired because I had the BB service plan.

asalg
04-12-2006, 03:34 PM
that's good to hear.
Because i have a friend in florida that purchased Sony 51'' tv about 2 years ago, and 6 months later the broke and it wasn't worth repairing,and because they didn't have the same model they wanted to replace it a JVC big screen TV, a model he saw and didn't like when purchasing his SONY. He had to go through a lot of calls and visits to the store to get that solved.
so i wasn't sure of that was BB policy or just that store's.