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Quick Dropouts - IRRITATING!!

02-08-2006, 11:37 AM
I've seen a couple of similar threads, but I thought I'd throw this out there again for feedback.

Hooked up our HR10-250 yesterday, and activated service.

While watching an HD show on CBS last night, we had several short dropouts of 1-3 seconds where the monitor would go dark and silent. Not long enough to get the "searching for signal" message, but long enough to be irritating as all hell.

Rewound the live feed to make sure it was the D* and not the TV's problem, and it's definitely coming from the receiver.

Do you guys think this is a problem with the receiver/DVR, or with the signal only?

02-08-2006, 11:41 AM
Call Directv and tell them to send you the software update for the receiver. alot of us had that problem late last year, put it seem to get fix when directv sent the new software version.


02-08-2006, 12:12 PM
For anyone else having this problem, here's an extended discussion on the tivo community forum:


02-08-2006, 12:13 PM
Thanks, cowden, I'll try that right now !!

02-08-2006, 01:13 PM
The HR10-250 can't display CBS in HD, unless you were watching the LA/NY feed or the OTA antenna. Was this an OTA problem, or do you get the LA or NY feed?

02-08-2006, 01:46 PM
It was the LA feed - definitely HD

02-08-2006, 02:16 PM
So, I just got off the phone with a person at "Tier 2 Customer Support" who informed me that

a) I have the latest software version for the HR10-250

but more importantly that

b) I should not be getting the HD west coast feeds in the first place, which is why I'm having problems.

I have a triple LNB and she said I need the 5 LNB

but the beautiful part is...

She said they currently don't have an HD receiver capable of receiving the local HD feeds anyway


I said, so...what the hell am I paying for HD service for?? And she listed off the crappy bizarro channels where I can watch Knight Rider in HD (?).

She said if I get an OTA and if it has a good angle to the tower, then I might be able to get my HD locals that way.

I hate D* so very much. Constantly giving me conflicting information. When I called in the first place I was told all I needed was the receiver and everything would work perfectly. I hate them I hate them I hate them.

02-08-2006, 03:34 PM
Still one more reason why everyone who wants HD (D* or not) should be putting up an over the air antenna

02-08-2006, 03:48 PM
Sounds like that's the next step.

Anybody want to recommend an OTA please?

For what it's worth, I'm in the Eastern end of the San Fernando Valley (Studio City) tucked in to a small canyon off of Laurel Canyon.

Anyone near here have information to share on what does/doesn't work near here?

I love you all - keep those cards and letters coming :bowdown:

02-08-2006, 04:20 PM
Isn't that pretty close to LA? Sorry, I'm ignorant of your geography out here on the East Coast. If you are in the LA market, you are definitely eligible for the LA HD feed. Where do your SD local channels come from?

You might also check your signal strength from each satelite. With HR10-250, you should be getting signal strengths above 80% at least on a clear day(preferably even above 90%). If the signal strength is any lower, you should re-aim your dish, which could correct the problem.

OTA would be a good idea too, as D* can only offer you CBS, NBC, Fox, and ABC, at the most. Winegard and Channel Master are the antenna brands most often recommended here. I cannot speak for either one.

02-08-2006, 05:42 PM
Sorry, yeah, LA :)

When I spoke to customer rep about locals she said I needed the 5LNB, and their not-yet-existant DVR if I want to maintain Tivo-like-ish features.

But you're right - regardless of the nonsense being flung my way by D*, I still neet an OTA to get HD versions of the WB and UPN, so it looks like I've got more shopping to do.

I swear, I'm spending far more time on the internet learning about HD and buying necessary components than actually watching it!!!! :p

02-09-2006, 01:30 PM
So, OF COURSE, the woman I spoke to was wrong.

The dropouts don't just happen when I'm watching HD.

Yesterday when I was setting up the season pass list, and was in one of the Tivo menu items, the picture dropped out.

Switched from HDMI to component to see if that helped, but it didn't.

800-D* here I come again! :(

02-09-2006, 01:38 PM
Did you ever check your signal strengths coming from the dish? It sounds like it might need to be fine tuned a bit.

By the way, just FYI, UPN and the WB are merging to become one network. I believe its happening in the fall.

02-09-2006, 01:41 PM
If you get LA locals, you do not need the 5 LNB dish to watch local HD channels on D*. You should definitely be allowed to watch the LA HD channels in the 80s. Call retention and tell them you just want to speak to someone who has a clue.

02-09-2006, 02:34 PM
I am having the same dropout problem but I also lose the audio? Tell you what I am getting very upset with this problem. I have spent far too much money to have this problem. Ok thatís my rant and I do feel better. :bowdown:

02-09-2006, 10:41 PM
I'm having the same problem with the video and audio dropouts. I called tech support and they said their computers have the wrong receiver down and now that they have the right one everything should be hunky dory, which it is not. I only have this problem with the HD channels. I checked the signal strength on mine and it's fine so I dunno. I'll ask about the software update tomorrow. I'm irritated, but personally I still love D*.

02-10-2006, 09:43 AM
I lose audio too.

But as far as signal strength, please note that it happened to me yesterday while I wasn't even watching tv. All I was doing was setting things to record while in the Tivo menu area. No signal to worry about at that time. Just menu. And the blackout still happened.

There's something wrong with the way the box is transmitting to the tv, not the way anything is transmitting to the box from space.

I will call retention today, this is nuts.

02-10-2006, 01:26 PM
Yup, forget the signal strength thing. Sorry. My H10-250 is currently going ape #$%. If I hit the channel up or down button, instead of changing one channel, it changes 15. I'm going to have to wipe it clean and reformat it this weekend. How soon til the HR20 comes out?

02-15-2006, 09:05 PM
So I finally call D* and complain about the audio and video dropouts and they tell me that I'm a week past my ninety day warranty so I have to pay $70 for a service call. I say "whatever, I need it done." They send some guy out today, he looks at the TV and sees a dropout and says, "Yeah, sometimes that happens to some people." He then hands me the paperwork to sign. I said he better get up on the roof and check that shit out. He goes up there and says he tightened the dish and leaves. Fifteen minutes after he's gone. More dropouts. I've got peak signal strength and the latest software updates. Basically it looks like I have to either live with dropouts or switch to adelphia. Ugh!

02-16-2006, 03:26 PM
I'm now running everything through a UPN, and it seems to have helped with the dropouts - at least the ones I was getting while not even watching a live feed. It's not so frequent that it's a huge deal, and from everything I've read here and elsewhere, it's to be expected with HD channels to one degree or another. Lame, but I'll survive. Better than SD with no dropouts, to be sure.

In terms of using an OTA, talked to a local installation guy, and it turns out because we live in a canyon, and don't have a line of sight to the tower (hill, trees in the way), the OTA thing isn't happening.

Oh well.

The only thing we're missing is the WB and UPN in terms of locals, so I'm hoping once they become the CW next year, they'll work out a deal with D* so that we get it HD then. Until then, I'll have to manage watching Smallville, Supernatural, and Veronica Mars SD. <sigh> :rolleyes:

Don Leiffer
02-16-2006, 05:56 PM
I'm in San Bernardino. If you are anywhere in LA, Orange, SB or Riv counties except the Palm Springs area (different DMA) you can buy the "local package" which gives you about 22 local channels including 4 PBS channels. You can also get the HD package ... and that includes the HD channels for ABC, NBC, CBS, FOX. That's with the 3lnb dish and HD receiver. The 5lnb dish and the MPEG4 service comes later for us when we will get HD for many more LA-DMA channels (although only one PBS).

If I understand correctly, the D* customer in The Valley should have all this available ... unless he's out of LA County ... not sure where the county lines run.

02-16-2006, 08:19 PM
Yezzep. That's what I've got.

The reason the whole antenna thing came up was that I was hoping if I could skip out on D* for the locals, it might help with the dropouts I've been having while watching the D* version of those local feeds.

No dice. Gotta stick with D* and hope for the best for now... :(