High Def Forum
Thank you for visiting. This is our website archive. Please visit our main website by clicking the logo above.

Problem with brand new Sony 60" SXRD

rmg1680
11-19-2005, 07:36 PM
Just purchased and set up a new Sony 60" SXRD using video essentials dvd and it looked great for the first three days. Turned it on tonight and while no image was on the screen I noticed a purpleish tint that was about a foot wide and stretched diagonally across the screen. It remained present during viewing of any source (SAT or DVD) adding a purple tint to all dark and light images. Both my dvd and DirecTV box are hooked up via the HDMI inputs and as I mentioned before the set did not do this the first three days I used it. Did I get stuck with a lemon? Is this a common issue with LCD tv's? It was rather cold in my basement family room... does room temperature have an effect on lcd displays? Any advice would be greatly appreciated as I am quite frustrated and ready to return the set and go back to my Toshiba CRT RPTV. Thanks.

Stewed
11-19-2005, 08:37 PM
hmm, sounds lemonish. THose are very good sets, but very new technology. I'd just do a straight exchange from the store for a new sxrd.. If they deleivered it, they should pick it up too.

borromini
11-19-2005, 09:01 PM
They'll want to check it out first and confirm that it's a lemon before they agree to an exchange. But you need to call ASAP.

Darrylhifi
11-19-2005, 09:19 PM
Curious. Try unplugging everything from the AC , remove the HDMI cables, hook up component cables, turn everything back on , and tell us if you still have the problem.

CatManDoo
11-19-2005, 09:35 PM
Curious. Try unplugging everything from the AC , remove the HDMI cables, hook up component cables, turn everything back on , and tell us if you still have the problem.You thinking HDCP error? Me too. I hope that's it so he can easily correct it and prevent it from happening again.

rmg1680
11-19-2005, 09:56 PM
Curious. Try unplugging everything from the AC , remove the HDMI cables, hook up component cables, turn everything back on , and tell us if you still have the problem.


No, this did not work. It seems very odd to me that something like this could happen after only three days and with seemingly no discernable cause. Again the purple "haze" is very visible with just the set on and no input being fed to it. The screen is clearly "black"in the left hand bottom and right hand top corner portions with a large purple section running in a diagonal fashion from upper left to bottom right. Thanks for your suggestion though and any further help.

rmg1680
11-19-2005, 10:06 PM
They'll want to check it out first and confirm that it's a lemon before they agree to an exchange. But you need to call ASAP.


Bought the set from Tweeter which has a 30 day full refund policy if not completely satisfied for "any reason." If I can't remedy the problem myself in the next day or two I will pretty much ask for a straight up exchange immediately or I will just return it and get my money back. I purchased an extended warranty (3 years) for this type of thing if it happened down the road....but three days?? "If it weren't for bad luck......."
Thanks for the advice.

hbslide
11-19-2005, 10:59 PM
I have been researching these LCOS tvs for sometime now. I am tossed between the JVC and the Sony. Many say sony has a better all around picture from what I have read but it is very close. However JVC has been producing the LCOS technology for over 5 years as every other company is now getting into the game. In 2006 Hitachi will come out with a version of LCOS also.
You can read these forums on the concerns from people who have had similar problems with their SXRD sony's also.

rmg1680
11-20-2005, 06:58 AM
I have been researching these LCOS tvs for sometime now. I am tossed between the JVC and the Sony. Many say sony has a better all around picture from what I have read but it is very close. However JVC has been producing the LCOS technology for over 5 years as every other company is now getting into the game. In 2006 Hitachi will come out with a version of LCOS also.
You can read these forums on the concerns from people who have had similar problems with their SXRD sony's also.

Wow, thanks. I can't believe how many other people have had this same problem. Some of which have returned and exchanged their sets up to three times with no luck. One piece of "advice" was to not watch the set in total darkness where this isssue is more noticeable. Yikes, 5 grand for a tv for HOME THEATER use and I should only use it in some degree of light??!! Mine is going back pronto.

CatManDoo
11-20-2005, 10:10 AM
Bought the set from Tweeter which has a 30 day full refund policy if not completely satisfied for "any reason." If I can't remedy the problem myself in the next day or two I will pretty much ask for a straight up exchange immediately or I will just return it and get my money back. I purchased an extended warranty (3 years) for this type of thing if it happened down the road....but three days?? "If it weren't for bad luck......."
Thanks for the advice.Wow, quoting Cream(Clapton&Co.) from the 60's. Nice. :bowdown: Except I believe Eric used the grammatically incorrect "wasn't" instead of "weren't" since it flows better in Born under a Bad Sign.

CatManDoo
11-20-2005, 10:32 AM
Wow, thanks. I can't believe how many other people have had this same problem. Some of which have returned and exchanged their sets up to three times with no luck. One piece of "advice" was to not watch the set in total darkness where this isssue is more noticeable. Yikes, 5 grand for a tv for HOME THEATER use and I should only use it in some degree of light??!! Mine is going back pronto.Unless I'm mistaken, I seem to hear of many more problems with RP sets (DLP, LCD-RP, CRT-RP) than Front View sets (Plasma, LCD Panels, CRT-Direct View). I guess it's because they have moving parts, which are more likely to go kaput. With the prices on Plasma and Front View LCD's coming down so quickly, I wonder how much longer manufacturers will keep making RP sets? Other than the size advantage RP's have (>50") they seem to be more trouble than they're worth. And after taking a spin through Sears yesterday, I'm even more convinced that these big, bulky sets with very limited viewing angles will soon be history (as will Direct View CRT's). I would not be surprised to see only Plasma, LCD panels, and new technologies like SED surviving on store shelves in 5 years. Comments?

daleb
11-20-2005, 02:30 PM
Trying to make the best choice for your eyes, and changing it because of concerns over reliability of a particular technology, you could end up short-changing yourself in the long run.

On the whole, displays are not falling out of the sky with problems, over all they are very reliable as far as consumer electronics products go, unless you have your hand on actual numbers that show otherwise.

If you are going by posts on forums to make a decision about reliability, remember, most people with no problems do not post on forums.

It is owners WITH problems or need help making decisions, or offering help, that post on forums. Not folks enjoying their purchases.

rmg1680
11-20-2005, 03:23 PM
Trying to make the best choice for your eyes, and changing it because of concerns over reliability of a particular technology, you could end up short-changing yourself in the long run.

On the whole, displays are not falling out of the sky with problems, over all they are very reliable as far as consumer electronics products go, unless you have your hand on actual numbers that show otherwise.

If you are going by posts on forums to make a decision about reliability, remember, most people with no problems do not post on forums.

It is owners WITH problems or need help making decisions, or offering help, that post on forums. Not folks enjoying their purchases.


Thanks for the words of encouragement. I am due to get a replacement on Tuesday. The folks at Tweeter didn't even blink, they just agreed to a swap. I will keep my fingers crossed that this one is OK.

BuTal63
11-20-2005, 03:26 PM
If you are going by posts on forums to make a decision about reliability, remember, most people with no problems do not post on forums. It is owners WITH problems or need help making decisions, or offering help, that post on forums. Not folks enjoying their purchases.

With great respect I must disagree as it relates to these new Sony SXRD sets. I have been following the SXRD threads at from day one, both the original SXRD thread and the subsequent Owners' Thread created when they began to arrive in people's homes. Also the Tweaks thread. I have read every one of the thousands of posts up to this Saturday morning, proving I have no life.

Hundreds of persons posted on the original SXRD forum, sharing their excitement and eagerness while awaiting the sets' arrival. They were not complaining of problems. I was one of these folks. Then the sets began to be delivered. One after another, a significant number of the original posters began to report color uniformity, convergence, color splotch, and other annoying video problems. And yes, many others who were not original posters have also come to the forums and posted their frustration with some of what they're seeing on their new SXRD sets. Some owners are on their second or third sets and are still not pleased.

To be fair, there are those who seem to have received "perfect" sets. But, IMHO after tracking new tv debuts over the past 9 months, I have not seen anything like this, with such a significant number of folks reporting problems. I have a not-so-vague feeling others out there may have problems with the new SXRD's too but, because they don't come to these forums, they don't know what to look for or they think what they are seeing is "normal." If so, maybe they're the lucky ones.

I was going to be one of the first to buy a 60SXRD, but I'm a timid soul when it comes to my wallet. When one of the very first original SXRD posters took delivery of his set and promptly reported annoying TIR (had to have his set swapped) I decided to hang back, watch and wait. I'm glad I did, although I am sorely disappointed.

The finger of blame speculatively is being pointed at the SXRD light engine right now, although that's all it is - speculation - at this point. At any rate, some owners with problems have reported that Sony has been pro-actively calling them as though the company is gathering and documenting data, as well as authorizing field repair people to install expensive new light engines in some cases to see if that cures the many and varying color uniformity and similar problems.

When the SXRD is right, it is the finest picture I've seen from an RP set. I've decided, however, to wait for Gen II or maybe a clear and decisive fix for the current variety of picture maladies.

After I've advised so many others to wait for these SXRD's to appear and doing so myself, I am a very unhappy camper, but not as unhappy as I'd be were I typing this after spending $5 grand on one.

overboard
11-20-2005, 05:38 PM
The above post is a great summary of the AVS thread. I've only read about half of the 115 pages there but do feel that the total number of folks compaining about sets is not huge. Put into the perspective of the thousands of units being delivered around the country it's hard to know if the technology is failing as a whole.

I've only had my 60" for a week but so far it's perfect. I've searched for all the troubles mentioned in the forums and cannot find them on ours.

Time will tell of course...

daleb
11-20-2005, 07:34 PM
After I've advised so many others to wait for these SXRD's to appear and doing so myself, I am a very unhappy camper, but not as unhappy as I'd be were I typing this after spending $5 grand on one.

Unless you got the real numbers from a customer database, just reading/counting forum posts impressions means little IMO. Not to say I have not gone a little crazy in doing research on the net on specific items. Sometimes there is trend and it relates to the real world, other times it does not. In balance, more than typical problems with a 'new' product/technology is not in itself a big surprise.

bboncorr
11-21-2005, 12:09 AM
next thing you know sony will try to change there warranty and screw everyone who already has a bad set. not sony they would never do that. they honored all there broken plasmas and ps2. remember the "no disk read error". according to sony it never existed. well at least it didnt exist untill they got sued and realized they might have to pay more if they dont own up to the problem. sony is a shady company. i to noticed the blotches on the sxrd. and im partially color blind. i asked to the head sales guy at sears about the blotches and they said "not another one". IMHO. i asked how many have you been through. and he said he couldnt answer. but also suggested if i buy the sxrd get the extended warranty. or dont buy it. wouldnt put the newer toshiba mh195 model out till the hm95s were sold.

MGman
11-21-2005, 08:26 AM
WOW, didn't know I was a guinea pig for sony research! I hope I got a good one, I guess time will tell...... The bengals game was magnificent in high deff yesterday, funny how we even had company show up, and I don't think it was for the chile!

BUILDER
11-21-2005, 09:47 AM
Sony is a very shady company indeed.

http://www.cnet.com/4520-6033_1-6376177-1.html

sschantz
11-21-2005, 10:41 AM
Forget sending a Tech out, take it right back and get a new one. If you are having problems 3 days in who knows what might happen 2 yrs later.....

CatManDoo
11-21-2005, 11:44 AM
Sony is a very shady company indeed.

http://www.cnet.com/4520-6033_1-6376177-1.htmlThat's the main reason I hope Sony loses the HD-DVD vs Blu-Ray war. I have absolutely no clue :confused: which of these two formats really is "better" (even if you can define the word "better"). I've read several of the threads, posts, and other articles which debate the topic. But for me, the key difference is how Sony will use the incredible amount of power and leverage that will come with having the absolute rights and technology as the sole supplier should they end up victorious. I recently fell in love with their Bravia LCD's :) and would certainly buy one if it had two-way CableCard. However, no single manufacturer will have total control over the LCD market;we'll always have choices. But if Sony wins the DVD war, and Blu-Ray becomes the solitary standard, watch out! :eek: I believe they will milk us for every cent possible unless we have an alternative. They would be very good players in the board game Monopoly, because it seems like that's what they want. Can you imagine if Beta had won out over VHS??? We'd probably be using Yen now instead of Dollars ..... :D

daleb
11-21-2005, 11:49 AM
Forget sending a Tech out, take it right back and get a new one. If you are having problems 3 days in who knows what might happen 2 yrs later.....

I agree, these problems are best handled by the retailer in the interest of expediency.

BuTal63
11-21-2005, 01:41 PM
Unless you got the real numbers from a customer database, just reading/counting forum posts impressions means little IMO. Not to say I have not gone a little crazy in doing research on the net on specific items. Sometimes there is trend and it relates to the real world, other times it does not. In balance, more than typical problems with a 'new' product/technology is not in itself a big surprise.

For the record, I agree completely that you can't necessarily generalize all the problems/issues forum posts to the total sales population of these sets. So, I tried to cop out by using words like "not-so-vague feeling". I, of course, have no proof/data to substantiate that huge numbers of people are having problems with these sets. I sure do believe that a great big, bright red flag has popped up over them though, and that potential buyers need to consider that and proceed carefully.

Yep, new product/technology does indeed frequently result in new headaches, at least until things get straightened out. That's why I'm a proud 'late-adopter.'

On second thought, maybe that big, bright red flag flying over the SXRD's is nothing more than typical Sony red crush! :)

BuTal63
11-21-2005, 01:51 PM
next thing you know sony will try to change there warranty .

Well, I'm going out on a limb here, but I believe they have done just that.

From my previous experience with the XBR line of products, I seem to remember that Sony bestowed a two year warranty on parts and labor on them (similar to what Pioneer does with the Elite line) and only one year on most other Sony products. Sometimes the one year warranty included only 90 days free labor.

Now, I see the XBR line, including these SXRD sets, has only a one year parts and labor warranty.

bboncorr
11-21-2005, 02:36 PM
i was being sarcastic. sony changed there warranty on there plasmas a few years ago. there plasmas were blowing pixils like you couldnt believe. then sony changed there warranty saying that the dead pixils had to be close to the center of the screen. one lady had a whole corner of the screen dead and sony refused to fix it because it wasnt close enough to the center of the screen. imagine being the service guy who had to tell her he wasnt allowed to fix her brand new tv. a few other things sony has done just to show how shady they are. a few years ago sony released the psx in japan. sony went on record right before its release and gave the specs. well when the system came out it wasnt even close to what they said. they printed the specs in small print right on the box. then said hey we printed it on the box you shoulda checked the box before you bought it. well what about all those people who preordered it. as for the blu-ray. sony has already won. it pretty much over now. almost all major studios have signed with sony. and sony is in negotiations with the other. i dont want sony to win either. i bought some dvd+r the other day just to see if there was any differance and all 10 dvds that i burned freeze and skip. no other dvd+ or -r has skiped ever in my dvd player. and its a sony dvd player.

CC TV GUY
11-22-2005, 02:12 PM
we had the first problem with one of our sxrd's today. Customer stated that it had a large green blotch on the right side of the screen. We are going to relpace the tv. Its the only one out of about 10 so far that have had any problems.

daleb
11-22-2005, 04:45 PM
Don't forget, it is the stinginess of manufacturers in short-changing customers on warranty coverage that led to the 'Service Plan' industry, retailers love so well. Including Sony themselves, on their website.

jcortney
11-22-2005, 10:25 PM
So, all of this begs the question, does the Qualia 06 have the same problems?