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Dish's [email protected] SUCKS!

Brodee
09-13-2012, 12:13 PM
I signed up for [email protected] the first day it was available nearly a year ago. The premise is great: a disc (or two, or three) out at a time, free in-store exchanges, and streaming through Dish with additional movie channels included. However, there are multiple problems...

1. Even though I actually have a Blockbuster store directly across the street from my work, they rarely have new releases. And when they do, they don't get them on time. A few weeks ago I was the first one in the door when they unlocked so I could be the first to pick up Battleship on Blu-ray. But they didn't get their shipment yet. They said they'd call when it came it later that day - which they did - but they didn't get any Blu-rays. The Blu-ray copies finally came in two weeks later. But by then I had already paid to get the HD version on PPV.

2. Even when they do get a new release on time, they don't get enough of them. I wanted The Five Year Engagement last week. They only had DVD. Surely a Blu-ray copy had to come in soon, but the store was only sent 2 copies. Seriously? Only 2 copies of a Blu-ray for a majorly-released film?

3. The release dates change the day before the film is actually released. What to Expect When You're Expecting came out two days ago. But Monday night, it went from "Available 9/11/12" to "Unavailable," where it is still listed today. Of course it was just an online issue, right? So I just called the store to see if they had a Blu-ray copy... They never got that shipment either. They're hoping to get it sometime in the next week.

4. Online rentals take FOREVER to get to you. I've had stupid movies like "What's Your Number?" "Straw Dogs," and "Don't Be Afraid of the Dark" sitting in my queue for multiple months. How old are these movies? "Number" was released in January, "Straw Dogs" was released last December, and "Dark" was also released in January. These aren't theatrical release dates, they're DVD/Blu-ray release dates. And they're still listed as "Short Wait" in my queue? And they've been in my queue since before their release dates. Seriously? I never waited more than two months to get any movie in the mail from Netflix. And that two month wait only happened one time.

5. Even though discs are listed as "Available Now," they don't send you anything! On any given day I have at least 4-5 movies "Available Now," but I've waited up to two weeks just to have one shipped. That's right, not even the Tuesday new releases get sent to me when they're at the top of my queue. And I have the 2-at-a-time program. What the hell am I paying for?! Because it certainly isn't to watch movies!!!

6. Movies have a release date, but are moved to "Unavailable" just before they're supposed to be released, and then sit on the "Unavailable" list until the end of times. I placed "The Mighty Macs" in my queue a month before its release date. Just before it was to be released, it became unavailable where it still sits today. I figured the actual release date was delayed, so I checked Amazon. It was released in February! Yet it's still "Unavailable" to Blockbuster? What the hell!?!?!? The same goes for other titles like, "Kevin Hart: Laugh at My Pain," "Machine Gun Preacher," "High Road to China," and "The Yankles." All are movies that have long since been released, but are still listed as "Unavailable" through Blockbuster.

7. It takes a week for the mailing center to check in your returned disc. Even if I return in-store, it's always at least a full week before I receive an email saying that Blockbuster has received my returned disc. I'm mailing back to a center in my own state. They should have it the very next day. But it takes them a week? No wonder I've had movies waiting in my queue for up to nine months! What kind of service is that?!

8. The online customer service team sucks! When I call to complain about not being sent a movie for the last week or two, they tell me to make sure I have at least 10 titles listed as "Available" at all times. Are you f&*%ing kidding me? Everything I put in my queue is "Unavailable." How the hell am I supposed to make sure I have at least 10 titles available if only three out the 50 in my queue are available? Am I supposed to put a bunch of five-year-old titles in there that I've already seen just so you can mail me SOMETHING? Pull your heads out of your asses!

9. It takes forever to go through the list of what's available to stream through Dish. I can search for HD only movies on Dish, but it only shows me like six titles per page, and each page takes a few moments to load (when it's actually working). There might be 900 titles available. In which case, you're going to waste an hour just looking through what HD movies are available to watch.

This service just plain sucks. Gone are the days where your local Blockbuster always had any movie that grossed more than
$50m "Guaranteed in Stock." Now you're lucky to find anything released in the last month!

Dish has not saved this company one bit. The prices may be back to where they were 10 years ago, but the service and dependability went away completely once they were purchased by Dish.

If you like movies by mail, stick with Netflix. They cost more, but the service is outstanding. Or go with Redbox. You'll wait 28 days or more for some new titles with both services, but once they are released, you know you'll find one somewhere with all of their locations.

In theory, [email protected] is the absolute best deal in the industry. But it doesn't work. AT ALL.

elwaylite
09-13-2012, 12:16 PM
I tried it em after Dish bought it and I was still a Dish sub, and it was the same as before, maybe even got worse (Ive used both Netflix and BB online for a long time), so I dropped it.

Bad service.

quad4.0
09-13-2012, 01:01 PM
Very good review! no BS and to the point, telling the truth! Dishnet is in trouble.

Hokoo
09-13-2012, 02:45 PM
I was tempted to try this service but could never catch up on my weekly shows as my DVR was always between 65-90 shows haha

Thanks for the long review and write up as it probably took you awhile to type it.

Being disabled I am home bound pretty much so can't get to a rental store per say and I do watch a lot of TV so when I know a movie based on the overall sales at the thearter is good, I usually just buy it off Amazon when its released

Rapidturtle
09-13-2012, 07:57 PM
It seemed to me that when it first came out, it was pretty good. Maybe one day longer wait than Netflix. After about 2 months, it seemed you would have to wait like to weeks to get a movie.
The streaming was terrible. The interface took for ever to find anything to watch. I dumped that and then Dish a while ago.

patmurphey
09-15-2012, 09:10 AM
For crying out loud! It's a freebie addition to HD Platinum.

Brodee
09-15-2012, 11:05 AM
For crying out loud! It's a freebie addition to HD Platinum.

Check your facts - It's only a freebie addition for 1 disc at a time. 2 discs is an extra $5, and 3 at a time is an extra $10 a month. And that's only if you wanted the Platinum package. If not, then it costs you an extra $10, $15, or $20 a month.

The point here is that it's supposed to be something to rival Netflix. But it doesn't come close.

garys
09-15-2012, 11:09 AM
Check your facts - It's not a freebie addition. 1 disc at a time is an extra $5/month, 2 discs is an extra $10, and 3 at a time is an extra $15 a month.

Before Blockbuster was added, the package was $10, get the first disc with the package and it is still $10, 1 extra disc is additional $5, 2 extra discs is additional $10.

Brodee
09-15-2012, 11:17 AM
Before Blockbuster was added, the package was $10, get the first disc with the package and it is still $10, 1 extra disc is additional $5, 2 extra discs is additional $10.

You're right. Spending an extra $10/mth gives you a one at a time disc and the Platinum package. Extra discs cost more. The point here is that you certainly don't get what you pay for - especially if you want more than one disc at a time.

patmurphey
09-16-2012, 08:08 AM
You're right. Spending an extra $10/mth gives you a one at a time disc and the Platinum package. Extra discs cost more. The point here is that you certainly don't get what you pay for - especially if you want more than one disc at a time.

Platinum was $10 and worth every penny, Blockbuster one disc and downloads was added for free. If it doesn't suit you, you can go to Netflix or Blockbusters independent offerings. Geez.

garys
09-16-2012, 09:13 AM
Platinum was $10 and worth every penny, Blockbuster one disc and downloads was added for free. If it doesn't suit you, you can go to Netflix or Blockbusters independent offerings. Geez.

This is getting to be combative, I believe it's a matter of having something and getting another item added as opposed to having a service and switching to an extremely similar service.

[email protected] $10 per month (having 1 disc mailed was added with the name change), getting 2nd disc adds $5 per month, 3rd disc adds another $5.

Getting discs from Blockbuster.com is about $9.99 (after promo period) per month with 1 disc mailed, 2 discs at a time for $14.99 and 3 disc for $19.99.

I can see if you had this first you can look as paying for the disc and getting the channels as the (almost) freebies as each is only $.01 additional just as if you had Platinum HD first where the discs by mail would be considered the freebie.

JimHD
09-21-2012, 01:11 AM
Have [email protected] right now. Interface is poor in comparison to Netflix which I still have.
DVD delivery times are at least twice what they are with Netflix, kinda sad really.
Best feature I've found as oppsed to Netflix is the ability to return an online selected/delivered DVD directly to a store. Very convenient when you want it right now.
After the 90 trial I was given will most likely cancel before incurring any charges as the delivery times are simply too slow. A shame as having it all intcrated with Dish would be more convenient.