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Plasma TV With HDMI (Monster Cable) Picture Problem.

The-Stranger
04-28-2012, 09:19 PM
Hey guys, So we just moved into a new home/city and we got the Charter Communications tech to come out and fix all the cables and whatnot but its still giving picture problems. So we had them put in all new cables throughout the home/outside and its still giving the same "scrammbled" picture problem, the tv has sound and the picture works but it get scrammbled when your watching it like it cant keep up with the movie/tv show. Its especially bad when watching HD channels like HBO. So i bought a new HDMI monster cable and it still does the same thing, idk what gives, the tech's they sent are all clueless as well. Basically the tv is hooked up with the coaxle and just the HDMI, does it need those color cables as well? Im not sure what to do, keep our provider or change to Time Warner.

lsilvest
04-29-2012, 08:51 AM
What do you mean by "scrambled"? If it's pixilating (breaking up into small blocks) then it's a signal strength problem and the tech should have tested for that.

FYI - you wasted money on the monster cable - 10 times as expensive and no better than one you can get a monoprice or any number of vendors.

RBTO
04-29-2012, 01:29 PM
Ditto!! Your HDMI cables are very unlikely to be the problem. It's most likely your cable system, especially since it changes when a higher bandwidth source is used like HBO. Get your provider to make it right.

If it's working the way it should, the HDMI cable should be all you need. The component (red, green, and blue) cables aren't needed.

Likewise, get your HDMI cabling from Monoprice. The expensive stuff is the stuff dreams are made of.

Scottnot
04-29-2012, 03:54 PM
I'm always curious about posts such as this one; they do pop up from time to time:
Point is - what always leaves me wondering . . . the Charter cable tech comes out, jiggles a few wires, perhaps tests for signal strength and then . . . shrugs his shoulders and leaves while your picture still looks like sh**?
Seems the Charter guy might have at least "suggested" that it might be a problem with your cables (but, hey, he's got component cables on the truck and shoulda/woulda tried a set to see if that solved the problem); or "suggested" that perhaps your TV tuner has shot craps and you need to get the TV serviced.

Anyway, at this point it sounds like EITHER the signal from Charter is bad . . . OR . . . your TV has shot craps.

Keep us posted.

RBTO
04-29-2012, 08:50 PM
If you have access to a Blu-Ray player or DVD player (latter, with an HDMI output), you can check your TV. See if it shows a good picture with the player over the HDMI cable. If it does, it's something in your cable box system. If it doesn't, it's your TV. Also, if the player works well, you can show it to the cable boys the next time they come out, and tell them they can leave when their cable box is doing as well.

jharrison.mfsr
04-30-2012, 10:42 AM
Sounds like a crappy signal from either the street into your box, a crappy termination for the Coax into your box, or a crappy box. HDMI cables rarely go bad unless you go 50ft. plus. Does the picture still suck if you use the component instead of HDMI?

ShowMeCables
04-30-2012, 11:29 AM
I had this same problem with charter and my plasma. The tech came out and he tested signal strength and straightened out the mess the install tech left. After testing to make sure that the hdmi cables were not bad, he came to the conclusion that the some of the tvs hdmi ports were going bad, i have one that still works fine, but if i use the other 2 or 3 ports the problem is still there. Still waiting for best buy to come check it out, but that seems to be my prob....maybe yours too.

Scottnot
04-30-2012, 05:37 PM
Lot of good inputs and excellent trouble shooting suggestions - ought to lead to a fix.

Now I guess we wait to see if the OP takes the advice and reports back.

RBTO
05-03-2012, 09:46 AM
I agree with scottnot. It's too bad we're seeing more posters these days that post a problem, get answers, and we never hear from them again. Forum etiquette should be to at least say thank's. Modern culture.......... but then the poster was "the-stranger".

ImRizzo
05-03-2012, 10:01 AM
I agree with scottnot. It's too bad we're seeing more posters these days that post a problem, get answers, and we never hear from them again. Forum etiquette should be to at least say thank's. Modern culture.......... but then the poster was "the-stranger".

Unfortunately some newcomers simply join and post their problems and once they have been resolved they forget where they were helped, and that their resolution may benefit or help someone else.

lsilvest
05-03-2012, 10:29 AM
Unfortunately some newcomers simply join and post their problems and once they have been resolved they forget where they were helped, and that their resolution may benefit or help someone else.

I've also seen too much of this, but it's worth the effort for the ones that are helped and post positive feedback. Those are the keepers that can help keep things going.

I'm somewhat of a latecomer to this this forum and the thing that made me stay was the lack of arrogance and true sense of community that really is lacking on a lot of other sites.

RBTO
05-04-2012, 08:36 AM
I've also seen too much of this, but it's worth the effort for the ones that are helped and post positive feedback. Those are the keepers that can help keep things going.

I'm somewhat of a latecomer to this this forum and the thing that made me stay was the lack of arrogance and true sense of community that really is lacking on a lot of other sites.

Granted. How true!

ImRizzo
05-04-2012, 08:53 AM
Friendly helpful members are what helped this forum grow. The ability to answer someones questions, however simply they may be, without being condescending, goes a long way.

RBTO
05-04-2012, 04:38 PM
Friendly helpful members are what helped this forum grow. The ability to answer someones questions, however simply they may be, without being condescending, goes a long way.

My last comment was not intended to be condescending at all. I really meant it in the sense that I agreed with isilvest and his comment completely. Sorry if I was misread as being condescending in that comment.

ImRizzo
05-04-2012, 05:16 PM
My last comment was not intended to be condescending at all. I really meant it in the sense that I agreed with isilvest and his comment completely. Sorry if I was misread as being condescending in that comment.

no prob

The-Stranger
05-04-2012, 10:06 PM
Sorry for the late response folks, no excuses. Well long story short, we have had 2 more tech's come out and its giving the same problem (incompetent?) Then one of the lead tech's came and once again didnt know what was wrong, claiming it might be our phone line or something? So he set us a new time for tommorow. Might have to finally switch over to Time Warner.

Showmecables- Maybe your right about the HDMI port, but Its a top of the line TV, why would it go bad after 3 years ownership? Strange.

Anyway Thanks for all the responses and advice. I was an arse who forgot to update you guys. I'll let you all know what the super tech says tommorow. They better give me a discount on my bill though, 1 month of really crappy service and not being able to properly watch "Game of Thrones" is brutal.

lsilvest
05-04-2012, 10:17 PM
Did they check your strength of signal? That's where they usually start and if the signal is strong enough you just eliminate one thing at a time to find the problem. If they didn't check the signal then insist that they give you a reading.

Having an HDMI port go bad after 3 years isn't out of the question. I've seen a lot of posts with bad ports, top of the line or not. That's one thing I liked about component, a lot more stable.