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Burned by Sanyo....need help

Coby
10-15-2005, 11:51 PM
Well, I'm frustrated beyond belief. I bought my PLV-z2 a bit over a year ago, and I've got about three thousand hours on it. Some time ago a blue smear started showing up and it got worse and worse. I sent it into Sanyo for warranty through Visual Apex (good company, but they couldn't help, unfortunately). I chose the Sanyo over the equivelant Panasonic due to the three year warranty....that was my first mistake.

Seems this model has a cooling and a filtration problem. Found out after the fact that a number of folks had the same exact experience I did, right down to the rude treatment by Sanyo repair folks (same folks even...Rene Garcia and his boss Dan Rasmussan). Same cost too...they told me the exact thing they've told many others....$500 to fix, not covered under warranty, take a flyin' leap, it's yer own damn fault for operating this projector.

So, I had them send it back unrepaired, and I intend to take them to small claims court. At this rate, I just want my PJ to work again, or for it to be replaced with something else. I'd never buy Sanyo again; they're not an honorable company.

They said the polarizer plate is burnt, but I'm not sure if it's the pre lcd polarizer plate, or the post lcd polarizer plate. Also...I'm looking for a source for the part itself. Anyone know where I can get the polarizer plate from?

Bah, I'm steamed. Mostly because I chose Sanyo without doing the research to find out the problems other folks have had with them, and that particular unit.
My wife and I are going to investigate a class action lawsuit; if this proves to be a design defect (which is how it looks now) and Sanyo is reigning in costs for these defective units by not honoring the warranty, then there's probably good grounds for a suit.

If you're one of those folks that had a similiar issue, please shoot me a note and I'll compile some information to see if we can make this happen. Thanks for your ear.

Coby Hughey

borromini
10-16-2005, 11:47 PM
Sorry that you've had this bad experience. Haven't had Z2 owners on this forum...Z3 owners but not your model. So far the Z3 owners haven't complained.

fishboy
10-30-2005, 08:41 PM
Hey guys - I've got the Z2 and had it for about the same amount of time (just over a year). What exactly is the issue and how can I avoid the issue? I haven't experienced anything yet <knock on wood>.

borromini
10-30-2005, 08:58 PM
As the OP stated...cooling and filtration problem. Doesn't seem something that was avoidable to those it's plagued. He saw the problem appear around 3,000 hours of lamp use. How many hours are on your lamp?

mshulman
10-30-2005, 09:00 PM
Why aren't they covering it under warranty?

Did you ever clean the air filters?

fishboy
10-30-2005, 09:40 PM
As the OP stated...cooling and filtration problem. Doesn't seem something that was avoidable to those it's plagued. He saw the problem appear around 3,000 hours of lamp use. How many hours are on your lamp?

I've got almost 2000 hours on it, roughly 500 are "normal" usage and the other 1500 are "economy". I just recently noticed that the picture is darker than normal and was thinking it may be time to replace the lamp.

borromini
10-31-2005, 12:08 AM
Don't be in a hurry, as long as the picture still looks good, a slight darkening is normal.

Chris Gerhard
11-22-2005, 04:30 PM
I saw pictures of Coby's filter and it appeared to me that he clearly either had the projector in a very dusty environment or wasn't cleaning the filter properly or both. I don't know if Sanyo ever repaired the projector under warranty. With 3,000 hours in a little over a year, he was using it about 60 hours a week and of course that is very heavy use so his situation is pretty unique as I don't know of any others that were operated under such a heavy workload. Long run times with excessive heat could have been a problem as well. There have been other complaints about Sanyo warranty service but Sanyo refused this repair based on their diagnosis of misuse according to the terms of the warranty. I don't know any more than I read but Sanyo's case appeared to me to be very good.

Chris

fishboy
11-22-2005, 04:37 PM
I saw pictures of Coby's filter and it appeared to me that he clearly either had the projector in a very dusty environment or wasn't cleaning the filter properly or both. I don't know if Sanyo ever repaired the projector under warranty. With 3,000 hours in a little over a year, he was using it about 60 hours a week and of course that is very heavy use so his situation is pretty unique as I don't know of any others that were operated under such a heavy workload. Long run times with excessive heat could have been a problem as well. There have been other complaints about Sanyo warranty service but Sanyo refused this repair based on their diagnosis of misuse according to the terms of the warranty. I don't know any more than I read but Sanyo's case appeared to me to be very good.

Chris

That's a relief. I did go ahead and purchase another bulb - if for nothing else as a backup. When I opened the projector, the filter was quite clean and the bulb appeared to have a bulge inside of it on the filament - almost looked like it got too hot and the bulb started to melt. I changed it out with the new one I'd just purchased and everything is back to the way it worked when I first bought it. Yippee. Picture is great. I didn't realize how dark it had gotten, but luckily my room is already quite dark so it didn't dawn on me until I could barely see the people in a dark room on screen. Anyway, I hope my new bulb lasts longer. I think it had an abnormally short lifespan. May have just been a bad batch.