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Two green pixels on the Sammy HP-S4253

07-03-2011, 01:54 PM
Two green pixels just appeared on our HP-S4253. The extended warranty has expired unfortunately. BestBuy could send people on site to take a look for $150. They may be able to remap or possibly disable the two pixels. Otherwise they will have to replace the panel.

The two green pixels are on the very top of the display, and are located together on top of one another.

JScreenFix was run but the pixels remain. This happens on any input.

Does it make sense for BestBuy to come on site and look, or is this something that can't be repaired by a field call?

Thank you for your advice!

07-08-2011, 12:43 PM
To fix the two green pixels, the entire panel will need to be replaced. The cost is $800 for the replacement.

Just wanted to update the thread in case anyone else has the same issue.