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temp loss of audio on new Samsung

terrier
09-27-2010, 07:42 PM
i just hooked up my new Samsung 40" to Uverse (customer for ~ 3 years).

During the first hour of watching the new tv, the audio "disappeared" and was replaced with a sound that reminded me of an old fax machine.....beep...boop....beep...boop....
this went on for ~ 15 seconds while I was watching the picture. The sound then came back.

I called Uverse and was told to unplug the gateway, reset the box, etc....after 30 minutes on the phone, the rep assured me that he "performed tests, re-set the signal...blah blah...

5 minutes after hanging up it did it again...and still does it.

WHY IS THIS HAPPENING AND HOW DO I FIX IT???

Here are some other bits of info...
audio loss happens on any channel at any time
does not happen on my 3 yr old LG 720p tv which is also hooked to Uverse
new Samsung is 1080p
using the HDMI cable
no dvd, blue ray, sound system...nothing but tv

thanks in advance...

DoctorCAD
09-28-2010, 05:53 AM
Since it doesn't happen on the other TV...

terrier
09-28-2010, 07:40 AM
Since it doesn't happen on the other TV...

not sure I understand your response...

jmwatkins
09-28-2010, 08:54 AM
not sure I understand your response...
I think he is implying that since it doesn't happen on your other TV, then maybe the problem is with your new TV.

Is this a new set top box or did you use it with a previous TV? Have you tried swapping your 2 set top boxes with each other? Are you using a new HDMI cable? Have you tried using a different HDMI cable or using a different HDMI input on your new TV?

terrier
09-28-2010, 01:41 PM
I think he is implying that since it doesn't happen on your other TV, then maybe the problem is with your new TV.

Is this a new set top box or did you use it with a previous TV? Have you tried swapping your 2 set top boxes with each other? Are you using a new HDMI cable? Have you tried using a different HDMI cable or using a different HDMI input on your new TV?
***********************************
I actually returned a tv thinking just that...but when I hooked up this replacement...same problem. So I know it's not the tv.

same Uverse box used for 3 years with previous tv.
Never thought of swapping boxes...no reason it should stop working just because I got a new tv.

Bought a brand new HDMI cable. Still makes the noise. Used the old cables (forgot what they are called...3 of them, red, blue, green...still had the audio problem).

I want to add that I had TONS of U-verse issues in the 3 years as a customer...frozen pictures for more than an hour, gateway replacement, remotes just stop working, HD channels never in high def...not to mention the d r a w n o u t calls to customer service where NOTHING gets resolved.

jmwatkins
09-28-2010, 02:05 PM
***********************************
I actually returned a tv thinking just that...but when I hooked up this replacement...same problem. So I know it's not the tv.
OK, not the TV.

same Uverse box used for 3 years with previous tv.
Never thought of swapping boxes...no reason it should stop working just because I got a new tv.
Try swapping just to make sure.

Bought a brand new HDMI cable. Still makes the noise. Used the old cables (forgot what they are called...3 of them, red, blue, green...still had the audio problem).
Red, blue and green are called component cables. They only carry video, not audio. How did you have your audio connected with the component cables? Was there a red and white cable as well?

I want to add that I had TONS of U-verse issues in the 3 years as a customer...frozen pictures for more than an hour, gateway replacement, remotes just stop working, HD channels never in high def...not to mention the d r a w n o u t calls to customer service where NOTHING gets resolved.

One more question, how are your set top boxes connected? With CAT5 or Coax?

terrier
09-29-2010, 08:07 AM
yes...I had red and white audio cables when running component cables.
Now I have the HDMI...so not using the audio cables.

To the best of my knowledge I had cat 5 installed. I remember the guy telling me he was giving it to me for no charge.

Last night the sound went out 2x for ~ 1.5 minutes. The beeping (like a fax machine) was happening while the audio was out.

I unplugged the top box (which is directly beneath the tv) for ~ 15 seconds. The sound did not go out the rest of the night.

davecramer74
09-29-2010, 09:34 AM
its got to be that tv's HDMI handshake. Easiest way to determine that is run Optical for sound and componant for your video. Make sure you are using Blue, Green and red cable and not Red, yellow and white (composite). This is how i setup my tv in my bedroom. same quality picture and sound as HDMI. Just not as nice as having just one cable.

jmwatkins
09-29-2010, 11:08 AM
its got to be that tv's HDMI handshake. Easiest way to determine that is run Optical for sound and componant for your video. Make sure you are using Blue, Green and red cable and not Red, yellow and white (composite). This is how i setup my tv in my bedroom. same quality picture and sound as HDMI. Just not as nice as having just one cable.

The OP says he is also having the problem with analog audio setup as well.

The only thing I can think of is, again, try swapping the set top boxes and see if it goes away and see if you have the trouble on the other TV. Other than that, since you are hooked up with CAT5, you could try switching ports in the back of the RG.