High Def Forum
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Upgrading to HD receiver and programming

kylarice
12-10-2009, 04:52 PM
I've been a long Dish Network customer and just got a plasma TV so I'm ready to upgrade my programming and receiver. I have a number of questions that I'm hoping someone can answer.

I see on the Dish site that the VIP 722 receiver would be similar to what I have now but in SD. When I called Dish I asked to see if I would be getting a VIP 722 and she said that its whatever the technician has which most likely will be a VIP 622. What are the advantages of having a 722 and how do I get one? Installation won't be for another week or so.

I am in an area where I can't receive over the air broadcasting; the reason I signed up for Dish many years ago. I asked Dish if I would be getting my local channels in HD thru Dish since I know that they are broadcast in HD. I was told yes, but now reading this forum it sounds like that way I get them is not through a Dish channel but by a tuner in the receiver (which models have this?) that will capture the HD broadcast. So since I can't get over the air broadcasting, does that mean I can't get my local channels in HD? I also read somewhere that I can get my local channels in HD for $5.99/month. Anyone knows what that is about?

Since I upgraded to HD, I was told I'm under a contract now of 24 months. Is this standard? I've been a customer for many years, why should I be under a contract?

OK, one last question. Someone mentioned that when their receiver died that Dish tried to charge the for a replacement ($15) but the customer said that they really shouldn't be charged and got out of it. I have that added dish protection plan that supposedly gets me out of having to pay when things like that happen. Do I even need it?

Thanks for any feedback.

One more question: what is TurboHD bronze? I can not find it anywhere on the site that explains it. Just see it mentioned here and there.

fredinva
12-10-2009, 10:30 PM
Simple/short answer.

go to a local dealer and he'll get you a 722, and advise you on antennas, if you need one.

fred

AkPrincess
12-11-2009, 06:20 AM
I'm tech challenged, but...from what I'm seeing, 722 is Duo DVR(TV1: HD; TV2: SD) receiver: Are you connecting more than 1 TV and do you want recording capability? (I think add'l 5.98/mo. for DVR.)
As far as locals, can't tell where you are, so can't look up OTA channels. Are you saying there are NO OTA channels where you are? Or, you can't receive them since this DTV conversion? Dish website says local channels available in HD 93% of mkts; in SD 97%, with a map showing differences and ability to enter your address. Local channels thru Dish are an extra $5/month. (Do you have option of adding an OTA antenna? I purchased Terk TV44 antenna and had it installed same time as satellite was installed last week.
DHPP - another monthly charge; I understand it's included 'free' for 9 months with new contract, if you don't want to continue you have to notify them to cancel. (Another 5.99 per month.) Go to their website, in seach type in Home Protection and you can get to details of what this covers - then you can make a decision. I can't say whether this is 'needed' or not. (This forum won't allow me to post website link, or I would.)
As far as packages, Classic Bronze 100 (promo rate currently 24.99/month) - over 120 channels; Classic Bronze 100+ (promo rate 29.99/month) - adds local channels; so, I'm assuming 'Turbo' is Bronze pkg with "over 55 HD channels" (HD channels add'l $10/month.) The HD channels are, for most part, same channels you'll receive in classic pkg, but also broadcast in HD; exception is addition of HD Theater Net and HDNet.
As far as new contract hmmmm. I don't know why this wouldn't just be an upgrade, but if in process, they'll give you free install, not charge you any fees (activation, processing, etc.), upgrade eqpt. and give you current promo rates, it may be worth it to you to do it. If you're uncomfortable with it, then call Dish and ask for Loyalty/Retention, and discuss it with them before the installation date. Also, after installation is done, and they stick all those papers under your nose to sign, if everything isn't done properly, sign on the line that says it's NOT completed.
Like you, I upgraded TV's (but HD LCD's not plasma) and opted for 2 room satellite this time. I'm somewhat annoyed that with the govt. mandate of DTV conversion, we had to either buy new tV's (or those problematic converter boxes, and back to antennas), only to find that after those expenses, it still costs more to receive programming in HD. (I realize this is HD forum...) I've opted for silver pkg, no local channels (using Terk antenna) and no HD, no Home Protection Plan, no DVR (because I invested in Panasonic DVD/VCR recorder, player) and will live with digital SD reception.
Last, I hope you're dealing w/a local retailer & installer. It makes a difference having someone local with some accountability, that you can deal with face to face. Unfortunately, too many of these people are just order takers, and unable to answer questions. Good luck!

Loves2Watch
12-11-2009, 10:00 AM
I've been a long Dish Network customer and just got a plasma TV so I'm ready to upgrade my programming and receiver. I have a number of questions that I'm hoping someone can answer.

I see on the Dish site that the VIP 722 receiver would be similar to what I have now but in SD. When I called Dish I asked to see if I would be getting a VIP 722 and she said that its whatever the technician has which most likely will be a VIP 622. What are the advantages of having a 722 and how do I get one? Installation won't be for another week or so. The 622 and 722 are virtually the same except that the 722 has a larger hard drive (not important unless you are storing unreasonable amounts of movies/shows, etc.) and the 622 is gray where the 722 is black. I have both and believe me when I say there is really no difference. The 622's are not used for new installs anymore so I believe that rep was misinformed.

I am in an area where I can't receive over the air broadcasting; the reason I signed up for Dish many years ago. I asked Dish if I would be getting my local channels in HD thru Dish since I know that they are broadcast in HD. I was told yes, but now reading this forum it sounds like that way I get them is not through a Dish channel but by a tuner in the receiver (which models have this?) that will capture the HD broadcast. So since I can't get over the air broadcasting, does that mean I can't get my local channels in HD? I also read somewhere that I can get my local channels in HD for $5.99/month. Anyone knows what that is about? If you are currently getting your local channels through Dish, you still will. Will they be in HD, that depends on if each station has given Dish permission to rebroadcast in HD and if they in fact are broadcasting in HD. The tuner others are talking about is an OTA TV tuner which would require an antenna which I believe is out of the question for you due to your previous statements so that is not a consideration in your situation.

Since I upgraded to HD, I was told I'm under a contract now of 24 months. Is this standard? I've been a customer for many years, why should I be under a contract? When they issue new, expensive equipment it is standard policy for them to lock you into a 24 month agreement so they can recover the cost of said equipment being given you.

OK, one last question. Someone mentioned that when their receiver died that Dish tried to charge the for a replacement ($15) but the customer said that they really shouldn't be charged and got out of it. I have that added dish protection plan that supposedly gets me out of having to pay when things like that happen. Do I even need it? Yes, that equipment protection removes any charges normally levied for service calls and equipment replacement.

Thanks for any feedback.

One more question: what is TurboHD bronze? I can not find it anywhere on the site that explains it. Just see it mentioned here and there.

Hope this helps...:D

kylarice
12-11-2009, 12:16 PM
Thanks everyone for the feedback. So I'm not sure how the install occurs. I thought I just call Dish and they send someone out to do it. But I noticed that they have a list of authorized retailers in my area when I look at their website. also, the TV salesperson gave me a business card of someone in my area that will do a Dish install (as well as various other satellites). Dish has the HD deal going (not sure its much of a deal except you get 3 months of HBO and Show for free) since I qualify for a free upgrade anyway. The one and only one authorized dealer Dish shows on their website has the little "preferred" symbol for expert dish sales and customer service. I have no idea who Dish will send out by going thru them (which is what I did but it won't be for another week for the install). I assume that this person will be a local installer. Should I change this?

Next, in regards to the question about OTA broadcast. I can't get any OTA. I have a hill in the way. I was hoping that switching to HD that I would be able to get my locals in HD via Dish, not OTA. Is that possible? I asked Dish if I would be getting HD locals and was told yes, but I assumed that would be thru Dish until I started reading here about a tuner being incorporated in the sat box. My locals do broadcast in HD and not sure if they have given permission to Dish. I see that its listed on the Dish website as in HD. So does that mean I get it via the sat or OTA? I'm in Portland Oregon.

Thanks again.

Loves2Watch
12-11-2009, 12:49 PM
If your locals are available in HD through Dish then you will get them through Dish. No antenna needed.

I would suggest dealing with Dish directly rather than using a middleman which sometimes leads to confusion, miscommunication and the like. Dish may send a contractor for the install but it is through Dish so you have no worries.


Hope this helps.

AkPrincess
12-11-2009, 01:06 PM
Dish website lists the following local channels for Portland, Oregon:
Local # Dish #
ABC/KATU 2 8670
CBS/KOIN 6 8671
CW/KRCW 32 8674
FOX/KPTV 12 8675
MNT/KPDX 49 8673
NBC/KGW 8 8672
PBS/KOPB 10 8676
UNVSN/KUNP 16 8678
ABC/KATU HD 2 6420
CBS/KOIN HD 6 6421
CW/KRCW HD 32 6424
VOX/KPTV HD 12 6423
NBC/KGW HD 8 6422

Given your tree/obstruction problem, you probably are better off obtaining locals thru Dish. (The other plus is when you subscribe to locals, local programming is integrated into program guide.) Utilizing OTA antenna is different when you don't have obstructions, weather issues, etc.
The reason I suggested local retailer/installer is, if there's a problem, there's someone you can deal with 'face to face', plus they're concerned about their 'local reputation.' (I don't want to create any doubts, but I've experienced probably every problem imaginable w/install; install co. is NOT local. I ordered thru local retailer, but didn't ask about installer...)
I hope everything goes smoothly for you!

kylarice
12-11-2009, 04:57 PM
Thanks everyone. I'm crossing my fingers everything goes well. After reading this forum, I'm a little afraid but I think well (or better) armed with knowledge about what I should expect.

Thanks again.

jim5506
12-11-2009, 07:17 PM
You'll probably either get a 722 or a 722K since the 622 is totally out of production and all Dish has are refurbs that they use to replace faulty 622's.

622's are no longer in the wild, most techs only have 722's or 722k's.

The 722 may also be out of production, not sure about that.

If you get a 722k and you want or need OTA (Over The Air) TV via an antenna, you'll have to add the optional OTA module ($29.99) but it gives you two OTA tuners so you can record 2 satellite and 2 OTA channels all at the same time (I love mine).

Loves2Watch
12-12-2009, 09:07 AM
You'll probably either get a 722 or a 722K since the 622 is totally out of production and all Dish has are refurbs that they use to replace faulty 622's.

622's are no longer in the wild, most techs only have 722's or 722k's.

The 722 may also be out of production, not sure about that.

If you get a 722k and you want or need OTA (Over The Air) TV via an antenna, you'll have to add the optional OTA module ($29.99) but it gives you two OTA tuners so you can record 2 satellite and 2 OTA channels all at the same time (I love mine).

Did you not read the previous posts? She cannot get OTA due to obstructions. Your post is just confusing the OP and issue more.

jim5506
12-12-2009, 09:45 AM
Just correcting omissions in previous posts.

Lighten up - get a life.

kylarice
12-24-2009, 11:47 AM
Update: got the HD 722k receiver installed. Everything looks great. I didn't realize I got so many HD channels and I got more channels. The picture looks great but noticed some problems. About a couple of days after the installation, the local channels were cutting out (picture and sound) about every couple of minutes for a few seconds. It only appeared on the local channels, so I figured it was weather related or something to do with the local stations. It stopped after one day. Now, about a week later, the sound will cut out (not picture) for a few seconds about every couple of minutes on all channels. If I play back, the sound is there. So do you think this is a cable thing? The installer hooked up with an hdmi cable. Maybe, its not shielded. Does this sound like a shielding thing? Or is this a Dish thing?

Here's my setup: The 722k receiver is connected to the Samsung Plasma TV PN50B650 via HDMI supplied by the installer and I ran an optical cable for audio from the 722k to the Samsung HT1250 BluRay Home Theatre. I also have an HDMI running from the HT to the TV.

I just got a new HDMI cable from Monoprice.com that I bought for something else. I was going to use it to swap out the HDMI cable provided by the installer to see it it made a difference. But I wanted to make sure that the sound is cutting out before I do the swap. Of course, now its not doing it.

kylarice
12-28-2009, 11:12 PM
Ok, I switched the cables and still had the sound cutting out. Then I realized the TV speakers are interfering with the home theatre system. Once I turned down the TV speakers to '0', the problem with the sound went away and everything is good now.:)