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Does TW really suck?

ksauers
12-02-2009, 07:54 PM
It seems like TW has a bad rep here. I haven't had TW for about 8 years. Ive got Directv . Thinking of going back to TW to save a few bucks. Tell me why I shouldn't go back.

HDHuman
12-03-2009, 08:44 PM
Where do u live? I live in New York City in Manhattan and honestly TW isn't that bad. I know FIOS is the better deal but its not availiable in my area yet so i got TW cable.

Sooner Al
12-04-2009, 06:18 AM
In my experience TW is inferior versus Cox for example. I have Cox at home [OKC market] and TW here in the Rio Grande Valley [RGV] at a condo we own. Reasons I don't like TW...

1. Not as many HD channels versus Cox [OKC market]. TW has about 42 (just added 20 or so back a month ago) versus 71 for Cox.

http://www.timewarnercable.com/texas/support/clu/clu.ashx?ChannelFilter=All&CLUID=1159&Zip=78597&SortByPackage=true

http://ww2.cox.com/residential/oklahomacity/tv/channel-lineup.cox#14

2. Layout of the HD channels TW does offer. Cox has their HD channels bunched together in what I consider a somewhat logical order while TW has their HD channels (at least here in the RGV market) spread out all over the place making it hard to find things IMHO.

3. Every year when I go and pickup my HD DVR (currently a SA 8240HDC box) and hook it up I have to call TW again to get channels authorized or try to figure our why some channels are heavily pixilated or just plain missing or etc. It gets frustrating. I none of those issues back home with Cox.

Every year I get down here and get p***ed off and threaten to go with DirecTV or Dish. I guess one year I will get fed up enough and actually do it...LOL...

Sykotic
12-07-2009, 10:32 PM
Channel linueups vary from market to market. As does pricing, customer service, and operations.

bwhite897
12-15-2009, 03:20 PM
I wouldn't say they suck overall. I never get outages and the quality is great on my new HDTV. I do have a few gripes though:
1. "upgraded" their menu which is now less user-friendly than the old one
2. Customer service is frustrating if you're somewhat knowledgeable. Service is tiered so when you call you have to go through two tiers before you get to someone who can actually tell you something more than to reboot your modem/unplug your box.
3. Their free movie offering is lame compared to what my sis gets in Maryland (I think she has Comcast)
4. Their central system sucks. If you do something as simple as upgrading your cable box, the system overrides what your past subscriptions are. When I traded my box for an HD one, my phone and internet service went dead. Took 40 minutes w/customer service to realize that when the lady gave me my HD box, she didn't re-instate my old services (even though I told them that's what probably happened). Goes back to the tiered service complaint.

kjpjr
12-15-2009, 03:57 PM
yes.

awol
12-15-2009, 05:30 PM
yes.

What he said. :lol:

In all seriousness, I think it just depends on the market and available competition. And for a lot of people, I'm sure it's subjective. I for one can not stand their internet product. I've lived in three very different locations of the Dallas Metroplex and had the same problems with internet service outages in both (Dallas/Irving/Plano). For me and my TV watching dollars, U-verse is by far a better option. Not that it doesn't have it's own quirks, but it works when I want and need it to.

Sykotic
12-15-2009, 09:06 PM
TWC just took over the Dallas market 2 years ago. They aquired it in a market trade with Comcast. Dallas used to be a dual plant market under comcast. One of the first thing that TWC did was to rebuild the Dual plant into a single plant. They also secured the system and locked access to the taps preventing theft and open abuse, raising their revenue and allowing better upgrades through out the system. If your having any kind of issues pertaining to any service that you pay for demand a fix or another solution. If you feel that your problem still havent been resolved complain to your local utility board. Cable is a public utility and governed by a local board. Overseen by city council. GL

motorola870
12-15-2009, 09:27 PM
TWC just took over the Dallas market 2 years ago. They aquired it in a market trade with Comcast. Dallas used to be a dual plant market under comcast. One of the first thing that TWC did was to rebuild the Dual plant into a single plant. They also secured the system and locked access to the taps preventing theft and open abuse, raising their revenue and allowing better upgrades through out the system. If your having any kind of issues pertaining to any service that you pay for demand a fix or another solution. If you feel that your problem still havent been resolved complain to your local utility board. Cable is a public utility and governed by a local board. Overseen by city council. GL

I'm in Arlington we were 750MHz single-line when TWC took over and they upgraded us to 870MHz like they did in Dallas.

also they are adding channels on thursday and moving 5 analogs to digital only.
these are moving to digital. +=staying on same channel
47 tru TV+
50 Style moving to 150 only
61 abc family+
63 CMT+
73 Oxygen+

adding

225 cnbc world
271 sleuth
762 Syfy HD
763 BRAVO HD
764 CNBC HD might be different as BIO HD is currently here
769 USA HD

awol
12-16-2009, 01:12 AM
TWC just took over the Dallas market 2 years ago. They aquired it in a market trade with Comcast. Dallas used to be a dual plant market under comcast. One of the first thing that TWC did was to rebuild the Dual plant into a single plant. They also secured the system and locked access to the taps preventing theft and open abuse, raising their revenue and allowing better upgrades through out the system. If your having any kind of issues pertaining to any service that you pay for demand a fix or another solution. If you feel that your problem still havent been resolved complain to your local utility board. Cable is a public utility and governed by a local board. Overseen by city council. GL

Unless it's been a recent change, Cable is NOT a public utility in Texas. It is not considered a "necessity" in the way that phone/gas/water/electric are. Also, IIRC, Cable Co's were just recently (last 10 years) having to adhere to FCC regulations. But it's late, and I may be confusing that with something else.

But I do know that in Texas, cable is not governed by the PUC. And I did demand that they fix the problem multiple times. But after two years of CONSTANTLY having my internet go out I switched to U-verse as soon as I was able. And unless AT&T royally screws up, I'm here to stay.

anselmo1
12-20-2009, 08:53 PM
Time Warner plays games with its customers as well as the cable networks. They dropped HD Net and HD Movie Net and replaced them with RFD-HD and Smithsonian-HD. RFD-HD never broadcasts in HD as is nothing more than an SD feed at best.

As of January 1, 2010, Fox and Time Warner are in a carriage dispute.
Fox will pull Fox Movie Network, Fox Soccer, Fox Spanish, Fox Reality, FX and 13 regional sports networks. Time Warner wants to play hardball with Fox which will leave the customer holding the bag.

Time Warner does suck overall. It's technology is ancient compared to Direct TV, Dish Network and FIOS. In short, Time Warner nickels and dimes customers in everything they do.

Sykotic
12-23-2009, 11:26 PM
Each provider has a contract with the local township to provide cable for its citizens. Royalties are paid for each connection. The cable feeder runs right along side of electric & phone. You as a landowner have to concede easement for these ulities that run through out neighborhoods. You cannot impede Most digital MSOs now offer telephony, making it a right of life.

s2mikey
12-27-2009, 01:45 PM
Time Warner plays games with its customers as well as the cable networks. They dropped HD Net and HD Movie Net and replaced them with RFD-HD and Smithsonian-HD. RFD-HD never broadcasts in HD as is nothing more than an SD feed at best.

As of January 1, 2010, Fox and Time Warner are in a carriage dispute.
Fox will pull Fox Movie Network, Fox Soccer, Fox Spanish, Fox Reality, FX and 13 regional sports networks. Time Warner wants to play hardball with Fox which will leave the customer holding the bag.

Time Warner does suck overall. It's technology is ancient compared to Direct TV, Dish Network and FIOS. In short, Time Warner nickels and dimes customers in everything they do.

Some good points here, but it isnt like DISH and DirecTV have great track records either. Try calling for service with satellite. Best of freegin luck. Hope you can speak Hindi or Arabic. One internet search about satellite service problems has turned me off. Plus, installation for satellite is a total crapshoot. You might get some meat-head, you might not. You get nickel and dimed with satellite too - $5 bucks a month extra if you dont have a phone jack connected to the receiver? What? Who? $5.00 extra for local channels which are NOT in HD? Who? Huh?

Also, satellite has NO answer for local channels in HD except for you to buy an OTA antenna ans cross your fingers. And, like TW, satellite is missing some channels too. If you are a Yankees fan and /or a Sabres fan... you aint ever getting the Sabres or Yankees in HD. Never.

I agree on the FOX thing being an issue. TW had better lower everyones bill if they dump a bunch of channels...but we know they wont.

Bottom line? TW has as many positives and negatives as any other provider. If there was one "mecca" then we would all be with that service, wouldnt we?

mrbeankc
12-28-2009, 12:16 AM
One nice thing about TWC is when you call customer service you're getting someone in your actual area (at least we do here in KC). I've generally had good support from them. Bad, their technical service isn't all that hot on the phone. I still remember this last summer calling them asking them questions about their HD service as I was shopping for an HDTV. One tech told me that TWC didn't support HDMI which was funny because when you get your HD DRV from TWC they include an HDMI cable with it.

s2mikey
12-28-2009, 12:17 PM
One nice thing about TWC is when you call customer service you're getting someone in your actual area (at least we do here in KC). I've generally had good support from them. Bad, their technical service isn't all that hot on the phone. I still remember this last summer calling them asking them questions about their HD service as I was shopping for an HDTV. One tech told me that TWC didn't support HDMI which was funny because when you get your HD DRV from TWC they include an HDMI cable with it.

Yes, service with TWC is an actual local prson and if they send someone out its not some mouth-breather that you barely want to let in the house. Never any charge either.

BerryWriter
12-29-2009, 09:43 PM
I live in NYC and love TW. We get about 100 HD channels. Can't complain about the price either. We have just about everything except the movie channels, HD service, a DVR, high speed internet and phone for $130 a month. We've never had a service interruption or billing issue.

Loves2Watch
12-29-2009, 11:33 PM
I just read that TW may loose some national channels (affiliates). Bad news for TW users.

BerryWriter
12-31-2009, 01:29 AM
If you mean the Fox thing, it looks doubtful. Time Warner has agreed to go to binding arbitration and says they don't want to yank the channels.

s2mikey
12-31-2009, 09:42 AM
If you mean the Fox thing, it looks doubtful. Time Warner has agreed to go to binding arbitration and says they don't want to yank the channels.

Only NYC and LA would lose FOX standard programming. The rest of the channels that might get yanked are a total waste and most people couldnt care less: FOX Soccer, FOX Espanol, Speed, and FX. Speed is OK but they hardly have anything really good on. Soccer sucks, who cares about that? I dont speak spanish. FX is crap too.

I hope TWC tells them to shove it. Those channels are pointless.

ZEMAN47
01-01-2010, 06:40 PM
Does anyone think because TW compresses the siginal so much we have inferior feeds thus resulting in more pixelization and picture cutting out??

linkmoko
01-06-2010, 01:26 AM
I think it wasn't that bad.

bmurray
03-19-2010, 02:19 PM
Here in western NY my experience with TW Cable with respect to cable tv has been pretty good. FIOS just came through last summer so the competition may have something to do with it.

My understanding is, from a family member who works for a service provider, is that TW system is old and at capacity, whereas FIOS has tons of capacity. Next bump in technology and TW is going to have to do major upgrade to their system (and who do you think will pay).

jquick77
03-20-2010, 06:37 AM
I traded in cable for dish network, and am going to go back to cable as soon as my contract is over. No upgrade fee's for new boxes, and no contracts to sign. When I switched, the sat was about $20 cheaper, but now they have raised their prices, and I pay more than cable and get less.

Sykotic
03-21-2010, 04:47 PM
And of course you dont think cable has raised its rates in the meantime?

hunt09
03-23-2010, 11:47 PM
It seems like TW has a bad rep here. I haven't had TW for about 8 years. Ive got Directv . Thinking of going back to TW to save a few bucks. Tell me why I shouldn't go back.

Ya you can save few bucks but apart from that everything is horrible.