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Weird Upgrade Story

dj funktacular
11-24-2009, 07:09 PM
Today I was upgraded to HD (still waiting for my 50" G15, but that's another story!)

2 weeks ago I made the call for the upgrade and they were going to hook up the 622 dvr. Free upgrade and installation I was told.

Part 1>
They arrived today and the tech was shocked at whoever the previous installer had done. He had a splitter outside, 3 out of 5 screws were never drilled down for the dish, I had a 38% signal that hit a high of 42, and it was never grounded!

Part 2>I end up looking at the receiver when I got home, and it's the 722 DVR. :)

Part 3> My wif etells me that she had to pay the tech $99 for the dish.

I tried calling Dish Network, but they didn't take care of the bill.

Brodee
11-24-2009, 10:53 PM
That's not really a strange story. Most installers don't carry the 622 anymore because it's obsolete. It also breaks down a lot. So the installer was doing you a favor by giving you the 722 (with larger hard drive) for free.

Also, installers don't always have all the information. They probably assumed you owed them $99 because that's the basic fee that Dish charges for upgrades or service calls. If you had it worked out before hand, then your wife should've mentioned that to the installer.

And as far as the shoddy work done by your first installer, well that just sucks. I suggest you call Dish and demand to speak to someone on the loyalty team. The regular CSR won't want to transfer you, but demand that they do.

Once you get someone in the Loyalty dept., tell them the situation and threaten to disconnect if they don't credit you that $99 installation fee. You'll get your $99 credit and maybe even a little bit more if you push for it.

Dish has given me a whole lot, especially in the last year since I've been unemployed. The Loyalty Dept. is fantastic. It's their job to keep you as a customer. And they have the power to do 1000% more than the regular customer service people can. Of course I've also been with Dish for 7 years, so they look at your loyalty as well.

Good luck and let us know how it turns out!

hunt09
04-29-2010, 02:56 AM
They don't want to lose their customers.