View Single Post
Old 10-26-2007, 11:07 AM   #1  
thomash85715
norelco PC70 in my den
 

Join Date: Apr 2005
Location: tucson
Posts: 45
Default Too Good To Be True!

If you have older E86 or similar and on lowest tier family package with HD upgrade, WATCH OUT! I endured a six hour nightmare yesterday that ended up with the "new" H20 being deactivated at 11 PM and my old MPEG2 relit and back in business. Trouble is, their shell game takes away ESPNHD and more when you "upgrade." I would have to pay an extra $13 a month to get back to where I had been for years on the old MPEG2 plans. They don't tell you this up front and "apologize for inconvenience" when confronted with their bait and switch tactics. They also got nasty saying "all sales final" and threatened to ruin my credit with a $500 termination charge. Eventually they backed down to a "three day grace period" and will send me an empty box to ship the H20 back with no harm no foul. They told me to keep the new 5L dish at no charge. It took five of their people spread across three calls over a six hour period to get me a semblance of what I had before at the same price. DO NOT believe the glowing testimonials of 38 HD channels for the same price. It is a lie. If you have an upgrade scheduled, cancel it while there is time and be happy with what you have. The more people who keep MPEG2, the longer they will have to wait before shutting it down. Dig in! --Tom in Tucson
thomash85715 is offline   Reply With Quote