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Old 03-11-2019, 11:40 AM   #6  
teetertotter
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Join Date: Jan 2016
Location: Janesville, WI. - Go Wisconsin & Packers
Posts: 157
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I still rate ATT U-verse a 10. I called them last Friday to make changes. I did have a verbal agreement with locked in price for 2 years in 2017. They have held to it.

I was 4 months shy of our 2 yr agreement, when I called ATT last Friday.
The trick is to talk to an American in the states, I have learned over the years. You have to use their Automated system using "OTHER" or repeating, "Loyalty Dept." That connects you to states side representative.

Anyway, I was able to talk to a Karen, who was most customer orientated as experienced in the past. I did have U Verse 450 and reduced to U300, w a substantial cost savings. I also eliminated our land line. I tried for the 2yr locked in price as before, but agreed to one year, instead. They kept me as a happy customer.
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