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My FiOS battery backup just died!

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Old 02-06-2011, 06:28 PM   #31
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According to the literature these batteries are rechargeable lead storage batteries, the same as we have in our cars but smaller. Literature said customer is responsible for replacement.
When the installer arrived I asked for some clarification on the expected life of the battery. He said TWO years.
I was buffaloed. Has anyone had a car battery fail in two years and these are parked out in the cold...preposterous. I have had lead storage batteries work fine for 10 years and they are asked to deliver at over 100 amps to turn over an engine.
I have had Ni-Cad batteries last over a decade and have NEVER had a Ni-Metal Hydride refuse a full charge.

So why these crappy Verizon batteries with their silly 2 year lifespans. Makes no sense. Now if COMCAST had them I would believe they were especially designed to annoy customers because that's Comcast's raison d'etre.

Why would these batteries be so awful and so different from normal lead storage batteries?????

Where IS the battery? IN the small black box with all the lights, or is it the entire heavy black box with the single power light?

Last edited by zip2play; 02-06-2011 at 06:38 PM.
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Old 02-06-2011, 07:10 PM   #32
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Quote:
Originally Posted by zip2play View Post
According to the literature these batteries are rechargeable lead storage batteries, the same as we have in our cars but smaller. Literature said customer is responsible for replacement.
When the installer arrived I asked for some clarification on the expected life of the battery. He said TWO years.
I was buffaloed. Has anyone had a car battery fail in two years and these are parked out in the cold...preposterous. I have had lead storage batteries work fine for 10 years and they are asked to deliver at over 100 amps to turn over an engine.
I have had Ni-Cad batteries last over a decade and have NEVER had a Ni-Metal Hydride refuse a full charge.

So why these crappy Verizon batteries with their silly 2 year lifespans. Makes no sense. Now if COMCAST had them I would believe they were especially designed to annoy customers because that's Comcast's raison d'etre.

Why would these batteries be so awful and so different from normal lead storage batteries?????

Where IS the battery? IN the small black box with all the lights, or is it the entire heavy black box with the single power light?
Two years? Not for me. I have had fiOS TV, Internet, and phone for about 5 1/2 years now, still on the original battery. Out in the garage, near the door, I guess the high temperature here in the last 5 years is 108 or so, the low is 8 or so. I try to get my wife to not leave the garage door open, but she chooses to ignore me rather regularly so the battery has certainly been exposed to temperature extremes. Not too many power failures over that time, but certainly some, including this past week when we had rolling blackouts Wed. morning when the low temperature was around 10 I think.

Since I have not yet had to replace the battery I have no idea what they cost, but I am pretty sure that Batteries Plus here in the DFW area carry it, and I have been told it is only $20 - $25, so when the time comes, not a big deal to me.

As to "black boxes", not for me, I have a big gray one outside (the ONT) and a smaller tan or cream one inside (the BBU) that contains the battery.

Anyway, they are supposedly a standard battery, available lots of places, for not a whole lot of money. I really don't see the issue, based on my experience.
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Old 02-07-2011, 08:31 AM   #33
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Quote:
From Justin: Two years? Not for me. I have had fiOS TV, Internet, and phone for about 5 1/2 years now, still on the original battery.
Yes, that's just what I would expect too. My unit is in the living room which is not going to go below 70 degrees nor above 80 degrees, and I live in Manhattan with undergroung wiring which NEVER goes out except for countrywide blackouts every decade or so (or being hit by multiple airliners.)

I just cannot conceive of a lead storage battery with a lifespan of 2 years unless they were DESIGNED to fail.

Maybe the technique is to tell people the worst scenario and have them happy when the battery runs on and on like the Energizer Bunny. Better than promising 10 years and having customers go ballistic when they blow out in 8 I suppose.

But for the record, anyone with a lemon can get a free replacement in the first year.
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Old 02-10-2011, 01:09 PM   #34
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Default backup battery

My battery failed after two years, with an alarm indication. My ont will continue to operate without the battery installed in the bbu. I have not replaced the battery yet. I remove the battery from the bbu, and put it on my workbench, in a different position from the way it is normally in the bbu. Then I give it a gentle whack with my rubber mallet around the sides of the battery. Next day, I give it another beating with the mallet, and put it on the bench in a different postion. This continues for about a week. Then I re-install it back in the bbu. It runs ok for about six to eight weeks, and then fails again. The process is repeated. Guess I should break down and buy a new battery, huh?
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Old 02-10-2011, 03:54 PM   #35
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That mallet whacking sounds like the problem is sulfation and you are banging off the coating that is interfering with the battery plates. Sounds like a reasonable cure,

But sulfation is supposed to be a problem with a deep discharge that is allowed to go on too long...how do you do that to a battery that is PERMANENTLY connected to a charger?

Do you think the system is set up so that the battery signals bad when it is only every so slightly deteriorated? Overerring on the side of caution?

I found replacements for $16.95 at BatteryMart, but my plan is if the battery fails in 2 years, I'll just go without. During rare power failures I'll nap.
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Old 02-12-2011, 08:39 AM   #36
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Thanks. Just ordered a replacement.
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Old 02-12-2011, 08:41 AM   #37
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I'd like to go without too. But, the stupid alarm will not shut off.
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Old 02-12-2011, 04:19 PM   #38
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fmack, on the battery backup unit there is probably a silence alarm button. I have not seen all versions, but the ones I have installed have it.
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Old 02-13-2011, 03:11 PM   #39
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Italian,

I have a "Silence Alarm" button on mine. Will it silence the alarm forever or like on my smoke alarm, for only 8 minutes?
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Old 02-14-2011, 01:41 PM   #40
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Default alarm cut-off button

The button will silence the 20 minute cycling of my bbu alarm temporarily. Often it will be quiet for a number of hours, but then
the alarm cycle will start up again, and I will have to press the button again. I don't know if there is a built-in timer in the bbu, or whether the bbu is being reset by the ont? If I could stop the beeper permanently, I would do without the battery. fm


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Italian,

I have a "Silence Alarm" button on mine. Will it silence the alarm forever or like on my smoke alarm, for only 8 minutes?
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Old 03-25-2011, 05:24 PM   #41
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Default Stop ONT Beep

To stop the ONT from beeping when the OEM battery dies, you can use a transistor radio battery to place a slight current on the ONT. Take two wires, I used Cat5, and wire it to the battery. Wire the other end to the adapter originally connect to the OEM battery. Insure that you go positive to positive and negative to negative. A little electrical tape will hold everything in place. As soon as I plugged the adapter back in to the ONT, the red light went out and the ONT stopped beeping. Although an inexpensive solution, it is a dangerous one. The ONT wants to charge the alkaline battery. The ONT thinks its a lead-acid battery. After a few minutes, the battery starts to heat up. Not a good thing. Although I proved you can stop the beep and turn off the alarm light, it is not a permanent solution. That said, I need to identify an alternative to place a trickle charge on the ONT.

Last edited by aljacobowitz; 03-25-2011 at 06:15 PM.
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Old 03-25-2011, 07:27 PM   #42
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If the beeping is too much to deal with, just get a new one??

Ive seen these all over the net for less than $15. Over a 4 year span , thats .31 cents a month. People can always create a direct deposit seperate savings account for your BBU. If you get paid weekly, put aside 3.6 cents. LOL.
A little sarcasm, but the tiny BBU problem is bearable when you think about the garbage the cable co.s provides.

Edit, I just searched and they are closer to $20 now... but still......
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Old 03-26-2011, 07:31 AM   #43
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Just a little bit of semi-useless info.
I've seen a couple reference to the fact that the backup battery is ONLY to provide phone service in the event of an outage.
Maybe not so.

I replaced a ceiling fixture and had to kill the power that my FIOS setup is wired from. The bright MD-DVR box continued to shine it's super bright TIME when the power was cut off, so thus the battery provides more than just PHONE backup. Nuts, I should have checked the router lights but my guess is that it remained powered because when I was finished I had not lost the GUIDE channels, so I think my system remained connected to the internet and the router and the ONT likely remained powered byt the battery.

Last edited by zip2play; 03-26-2011 at 07:37 AM.
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Old 03-26-2011, 12:18 PM   #44
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The BBU will actually keep the data and video service up for about 10mins.
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Old 03-26-2011, 04:32 PM   #45
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Yes, if anyone ever loses their TV and Internet but the phone still works, go check that plug !
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