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channel pixelation

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Old 01-07-2009, 04:42 AM   #1
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Default channel pixelation

i am in tampa and was watching the history channel hd all day and night and it was pixeling all the time .is anyone having that problem . thank you.
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Old 01-08-2009, 06:39 PM   #2
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Has the problem cleared up?
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Old 01-09-2009, 02:11 PM   #3
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that channel has clear up but fx hd has pixelation and frezze problems all the time.
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Old 02-05-2009, 03:53 AM   #4
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Gonna need the signal levels checked.
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Old 02-05-2009, 05:19 AM   #5
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By any chance did this problem start after the guide issue. Because I notice minor pixelation and audio drops that started right after the no guide data problem that happened over a week ago.
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Old 02-05-2009, 10:22 AM   #6
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Channel pixelation is caused by errors in the signal. By using our signal meters, we can determine if the levels are at the correct level (0), and how many pre-errors and post-errors are coming in. If there are no errors detected, and the signal levels are appropriate, the the troubleshooting begins.

Recently this was an issue, and it was a national issue with TBS HD and only that channel. If levels are good at the ONT and everything checks out, it could be light level related, or even issues going back towards the CO. We get these calls everyday, and they are not usually easily detected. Alot of the time the pixeling is intermittent too, which just makes it that much more difficult on the tech. Can't fix what you can't see.

If the readings are showing loss or errors, 9 times out of 10 the culprit is the customer being the "cable guy" and sticking splitters where they shouldn't be, they just don't like to hear that. You wouldn't believe some of the surprises I've come across behind wall plates, in attics, behind dressers.
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Old 02-05-2009, 05:21 PM   #7
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Quote:
Originally Posted by CaliFiosTech View Post
Channel pixelation is caused by errors in the signal. By using our signal meters, we can determine if the levels are at the correct level (0), and how many pre-errors and post-errors are coming in. If there are no errors detected, and the signal levels are appropriate, the the troubleshooting begins.

Recently this was an issue, and it was a national issue with TBS HD and only that channel. If levels are good at the ONT and everything checks out, it could be light level related, or even issues going back towards the CO. We get these calls everyday, and they are not usually easily detected. Alot of the time the pixeling is intermittent too, which just makes it that much more difficult on the tech. Can't fix what you can't see.

If the readings are showing loss or errors, 9 times out of 10 the culprit is the customer being the "cable guy" and sticking splitters where they shouldn't be, they just don't like to hear that. You wouldn't believe some of the surprises I've come across behind wall plates, in attics, behind dressers.
I haven't touched my cables...the guy is coming out tomorrow to try to fix the problem.

If he can't find the problem, I may go back to Directv.
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Old 02-05-2009, 11:47 PM   #8
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He should look for levels in various places (wall plate, splitters, ONT, etc.) to basically work his way outside. Hopefully it's something simple and quick, for the tech's sake AND yours!!
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Old 02-06-2009, 12:01 AM   #9
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He should look for levels in various places (wall plate, splitters, ONT, etc.) to basically work his way outside. Hopefully it's something simple and quick, for the tech's sake AND yours!!
Yeah, I hope that the guy is competent, the guy that did the last install seemed to be in a hurry and lazy. I already had phone and internet service with FIOS and he really didn't have that much to do. I had to lay out what he was supposed to do after he told me any extra lines would cost me...the person I placed the order with told me that up to three rooms come with the first install and he also warned me that I might have trouble with the installer and to make sure he did as told. He sounded like he know the guy would try to get out of it...oh well.

Going back to Directv would be a last resort, but I might just get a Tivo instead of using the DVR from Verizon. I've had them and I know they work well.

Glad you're on the forum CaliFiosTech!

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Old 02-06-2009, 12:11 AM   #10
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Three lines is true. The only time charges come into play is when there is no cable in a room and that room has to have cable actually installed to it. If the cable is already there, and it works, there should be no charge.

Glad to be here!!
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Old 02-10-2009, 09:44 PM   #11
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I have pixelation all the time on VOD finally called Verizon and they could never fix the problem over the phone so the rep said she is sending me out a new router - anyone think this will help?
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Old 02-11-2009, 08:17 AM   #12
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nb, it could possibly be the router, but it can be a number of things. I could be a bad signal to the STB or router, it could be a bad ONT. If the new router doesnt clear up the problem , insist on a technician visit.
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Old 02-11-2009, 09:36 AM   #13
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Quote:
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I have pixelation all the time on VOD finally called Verizon and they could never fix the problem over the phone so the rep said she is sending me out a new router - anyone think this will help?
I had the same problem early on. Know what it was with mine? The splitter. The cable splitter needed to be replaced. When they did that, the problems all went away. I knew it couldn't have been my IP feed because I had the same pixellation when I watched a recording from my MR DVR in another room. That is, I watched the recording off my SD STB in my family room, something that was on my MR DVR in the living room, I'd get the same problem. I knew it had to either be the router (since that feeds both VOD and the multi-room stream) or the connection from my router. At first I thought it was the coax from the router to the splitter, but that turned out to be ok.
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