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Sound cuts out, is it the Fios or my tv

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Old 11-29-2008, 10:35 AM   #1
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Default Sound cuts out, is it the Fios or my tv

Hi,

I bought a new Toshiba 40XF550U LCD tv and upon hooking it up to my FIOS high def dvr box I noticed the sound cutting out every so often, sometimes very often.

At first I thought it was the tv and they sent someone to check it and assured me the problem was due to the Fios and not the tv after playing a dvd and not having the problem occur and also by using non hdmi cables which seemed to get rid of it. The tv store tech said they have seen problems with Fios connections using hdmi cables and this seemed to prove them right.

I was not crazy about having to use non hdmi cables for a new high def tv with the supposedly great Fios so I had been using an hdmi cable I purchased from the tv store and after switching that with the Verizon provided cable out of desperation it seems to have improved but still happens sporadically. It mostly happens now when watching "On Demand" programming and sometimes when watching DVR recordings and happens least during live tv broadcasts.


Trying to talk to anyone at Verizon if you can even get in touch with them is useless and a waste of time and when they do finally send someone the techs are mostly useless.

Anyone else ever have or hear of this kind of problem, having always purchased Toshiba televisions and always been happy with them I tend to think that the problem may be with the Fios and not the tv or maybe just some kind of incompatibility.

Thanks in advance for any info.
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Old 11-29-2008, 10:43 AM   #2
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Quote:
Originally Posted by Ben Dover View Post
Hi,

I bought a new Toshiba 40XF550U LCD tv and upon hooking it up to my FIOS high def dvr box I noticed the sound cutting out every so often, sometimes very often.

At first I thought it was the tv and they sent someone to check it and assured me the problem was due to the Fios and not the tv after playing a dvd and not having the problem occur and also by using non hdmi cables which seemed to get rid of it. The tv store tech said they have seen problems with Fios connections using hdmi cables and this seemed to prove them right.

I was not crazy about having to use non hdmi cables for a new high def tv with the supposedly great Fios so I had been using an hdmi cable I purchased from the tv store and after switching that with the Verizon provided cable out of desperation it seems to have improved but still happens sporadically. It mostly happens now when watching "On Demand" programming and sometimes when watching DVR recordings and happens least during live tv broadcasts.


Trying to talk to anyone at Verizon if you can even get in touch with them is useless and a waste of time and when they do finally send someone the techs are mostly useless.

Anyone else ever have or hear of this kind of problem, having always purchased Toshiba televisions and always been happy with them I tend to think that the problem may be with the Fios and not the tv or maybe just some kind of incompatibility.


Thanks in advance for any info.
Your problem certainly sounds like a provider problem as your set is working with other sources IE DVD just be insistent with Verizon til they satisfy your problem that's what your paying them for SERVICE.
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Old 11-29-2008, 05:19 PM   #3
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Quote:
Originally Posted by Ben Dover View Post
Hi,

I bought a new Toshiba 40XF550U LCD tv and upon hooking it up to my FIOS high def dvr box I noticed the sound cutting out every so often, sometimes very often.

.

Ben, I have been having the same problem with my FIOS HD audio for a long time. Verizon technician couldn't help. I don't know where to turn next. Here's what I posted on another forum, looking for an answer . . . .any answer . .. .as to how to alleviate the problem:

I have the FIOS HD/DVR QIP6416-2. Audio is connected via optical cable to my Onkyo TX DS989 receiver. I do not have HDMI.

All works very well and Dolby digital audio is fantastic on all HD channels except a few.

My problem is that the audio intermittently cuts out, but only when watching certain channels. Fox News HD and National Geographic HD are the worst. The audio drop-outs are so frequent that watching these channels is very annoying; so much so that I go to the non-HD simulcast to avoid the annoyance. The drop-outs occur with varying frequency, but at least 3 to 5 times a minute for one-half to 3 seconds in length each. There is no tiling or pixelation so I don't think it's a signal strength or quality issue.

I've tried switching to coaxial digital audio, but get precisely the same symptoms. Analog (Right/Left) audio works fine, but of course no Dolby.

I've been having this problem for a good while, but has gotten worse since we upgraded our package to include the new HD channels several months ago. A technician that came out said that he's heard of the problem before from other people, but didn't have a cure. A new STB did not fix the problem.

So, I'm paying for service that I can't enjoy. Would really like to get to the root cause of the problem.
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Old 11-30-2008, 03:47 PM   #4
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Default I see this on CBS HD

I have seen this on CBS HD here in Virginia Beach. If I look at my surround audio (directly connected to the DVR via fiber optic) when this happens I notice that it is reaquiring the automatic dolby setting. Right now I am watching football and it happens every few minutes. I only notice this on CBS HD.
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Old 12-01-2008, 06:08 AM   #5
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I notice that shows that are recorded on DVR are very hard to hear when played back? Sound goes so low and then comes back to normal? I have to adjust the volume up and down and up and down while watching a playback.
Annoying.
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Old 12-01-2008, 01:02 PM   #6
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Guys,
Try disconnecting your analog audio cables.....you DO NOT need them if your audio is run through a receiver or pre-pro......I'm curious to know if that does "anything"!!??!! My system is set-up with digital audio ONLY and I've had no problems.....so far!
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Old 12-03-2008, 08:30 AM   #7
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Been here awhile but I just registered...I have had problems with HD channels completely cutting off, specifically 504 and 505, sound, picture everything...so much so that I've missed shows recording on the DVR...I changed out my coax cable and made sure it was tight...it seems to have fixed the problem...
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Old 12-05-2008, 07:15 PM   #8
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Exact same problem. Had it w/Comcast also.
Bad on FoxNewsHD last night. Been sporadic otherwise, both w/live and recording. Use optical. Tech had the RCA audio jacks plugged in as well. I unplugged them a couple of days ago when I noticed. Didn't solve the problem.
Had the tech send a signal through just an hour ago. Will see if that helps.
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Old 06-18-2010, 07:52 PM   #9
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Default Sound cuts out

I have recently experienced this problem. My STB is hooked into my Onyko surround sound receiver by and HDMI cable and from the receiver to the TV for video and to the speakers for sound. The picture is fine but the sound cuts out at unpredictable times.

I disconnected the receiver assuming it was the problem. When I brougt in for service, it worked fine in the shop. I will try hooking up the DVD to see if that works. I will also try changing cables and avoid using HDMI.

Any other thouhgts would be appreciated.
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Old 06-19-2010, 12:05 PM   #10
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I would look at the cabling or cable used.

I recently replaced my old A/V amp with a new hdmi one.

The Verizon set top was doing just what you mentioned dropping audio to the point that it would drive you insane.
I double checked by switching to a blu-ray in the PS3. It was perfect. I then moved that hdmi cable to the set top and the audio issues went away. It seems older hdmi cables can have issues. With new cables all is well.

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Old 06-25-2010, 08:49 PM   #11
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Default Verizon sound dropping

My first post. In the Tampa Bay area and just last week NBC HD ( channel 508) started to lose all Dolby digital sound on most HD programming. Verizon came out and said it was my HDMI cable and proceeded to set my optical audio out to L-PCM. Of course their L-PCM is simply 2-ch audio. It's very interesting to see their cure is to simply disable the 5.1 surround I am paying for.

After some troubleshooting I discovered simply disabling surround on my AV receiver will bring out the sound on the affected programs. They said well your solution is to use the stereo sound on the TV for these programs. They quite simply offered no effort to actually solve the problem.

This isn't over but unfortunately I have to wait until Monday to talk to someone that knos the difference between AC3 pass through and L-PCM.

If anyone has a similar problem, I 'd be anxious to hear your story.
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Old 06-25-2010, 08:51 PM   #12
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The FIOS boxes are not working/decoding correctly. That is the answer, as to the solution Verizon will not tell you the equipment has a problem but it does and they MUST resolve it. If not, they have violated their contract with you.
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Old 07-12-2010, 06:24 PM   #13
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Quote:
Originally Posted by Ben Dover View Post
Hi,

I bought a new Toshiba 40XF550U LCD tv and upon hooking it up to my FIOS high def dvr box I noticed the sound cutting out every so often, sometimes very often.

At first I thought it was the tv and they sent someone to check it and assured me the problem was due to the Fios and not the tv after playing a dvd and not having the problem occur and also by using non hdmi cables which seemed to get rid of it. The tv store tech said they have seen problems with Fios connections using hdmi cables and this seemed to prove them right.

I was not crazy about having to use non hdmi cables for a new high def tv with the supposedly great Fios so I had been using an hdmi cable I purchased from the tv store and after switching that with the Verizon provided cable out of desperation it seems to have improved but still happens sporadically. It mostly happens now when watching "On Demand" programming and sometimes when watching DVR recordings and happens least during live tv broadcasts.


Trying to talk to anyone at Verizon if you can even get in touch with them is useless and a waste of time and when they do finally send someone the techs are mostly useless.

Anyone else ever have or hear of this kind of problem, having always purchased Toshiba televisions and always been happy with them I tend to think that the problem may be with the Fios and not the tv or maybe just some kind of incompatibility.

Thanks in advance for any info.
The problem is with the Fios. You should talk with the ones from the Verizon and see the contract and what can they do to fix the problem. It's stupid to pay for something and to not be able to enjoy.
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Old 08-05-2010, 07:06 PM   #14
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You have to talk to the ones from Fios. They might have some troubles with the systems.
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Old 08-13-2010, 08:39 AM   #15
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This is verrrry interesting. I'm leaving DirectTV for exactly this and other reasons. I have the same audio drop-outs on any channel. They usually last about a second, and it didn't change when I switched from Optical to Coax outputs and cables.

So, I'll be getting the same troubles for less money, eh? Maybe I should ask about the other DTV downfall. I've had a few HD boxes that needed to be replaced and every time I had to reprogram all the programs to be recorded. There's no way to save this programming externally and then re-install the backp. Is it the same with FIOS?
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