ONT battery dying

joeg679 · 02-02-2013, 08:54 PM

I heard 2 loud beeps from my ONT the other day and it turns out that the battery light is lit. I called Fios and they said that my warranty on the batter ran out in 2009 and offered to sell me one for 42 bucks. I'm sure I can find one cheaper, but the only thing the battery does is give me 5 or so hours of phone talk time when there is a power failure. I don't want to buy a new battery, but don't want it to keep beeping every 10 minutes. I've disconnected it and tried to press the button that says Silence Alarm, but it doesn't do anything. Any ideas? Thanks

marcallo · 02-02-2013, 10:25 PM

I think the battery is one of those things that required to be in the system. So you're probably stuck buying one. Some guy on here recently was talking about putting an inline capacitor to trick the system into thinking it's charging properly, but apparently it wasn't a very good/safe solution.

zip2play · 02-04-2013, 08:48 AM

I think somebody got it off but you'll have to look in an earlier post. My memory is hazy.
Let us know if you succeed becasue I have no intention of buying a $22 battery (best online price with shipping) to get some useless phone service that is probably down everywhere in a power outage for 5 hours.

"Yeah, my power is out."
"Yeah, mine too!"

PJL2 · 02-04-2013, 04:58 PM

Quote:

Originally Posted by zip2play

I think somebody got it off but you'll have to look in an earlier post. My memory is hazy.
Let us know if you succeed becasue I have no intention of buying a $22 battery (best online price with shipping) to get some useless phone service that is probably down everywhere in a power outage for 5 hours.

"Yeah, my power is out."
"Yeah, mine too!"

Home Depot had one in our nearest store for $17.

zip2play · 02-05-2013, 07:27 AM

Quote:

Originally Posted by PJL2

Home Depot had one in our nearest store for $17.

My Home Depot (midtown Mahattan) wanted quite a bit more than that PLUS 9% sales tax. They were not at all competetive.
Perhaps they charge what the traffic will bear?
I cannot find it on the HD site any more.

zip2play · 02-05-2013, 08:05 AM

Clever Department:
Here's a dark dreary looking you-tube showing how to silence the alarm by going to the source, i.e., disconnecting the BEEPER. How logical.
Not unlike pulling the wire on your car when the horn decides to start screaming at the neighborhood.

It's what I will try when the time comes.

Another interesting solution certainly worth trying is:
http://www.tpcug.org/newsletter/nl_2...10/verizon.htm

Reminds me of the old IT GANG gag (a terrifically funny series BTW). When every anyone called for IT help one of the group said:
"Try turning it OFF and then turning it ON again."
And of course it always worked.

ITALIAN926 · 02-05-2013, 09:25 AM

Zip, if your battery last 6 years, (I have seen them go this long) would you honestly go this route? I really cant follow what the big deal is to replace it. Something else to consider is that having a battery maintains constant power to the ONT even for a power outage that lasts just a few seconds ( this happens often in my house , or the possibility that some people accidently unplug their power cord) Any constant, intermittant loss of power cant be good for the ONT, theres always a chance it might not come back up. Not to mention that is DOES maintain TV and internet for 10 minutes for those types of power cord mistakes., and the PHONE for like 8 hours.

After widespread power outages, and power is restored, Verizon gets an awful lot of repair issues of ONTs not coming back up. This is due to mass amounts of hard-resets that you are seemingly seeking.

airscapes · 02-05-2013, 02:06 PM

Wow, they provide the equipment, make it so the phone don't work without power (digital rather than pots line) and then it is up to the user to replace the battery in THEIR Hardware? Really? The router goes bad, they replace it.. why is the battery in the Optical Network Terminal (Verizon owned hardware) the consumers responsibility to replace??? For the price we pay for this service there is no way that anyone should accept this.

All that said, a $50 UPS in between the ONT an the wall can provide several hours or Internet and phone during a power outage, assuming you also have your router on a UPS.

ITALIAN926 · 02-05-2013, 02:36 PM

What are you talking about, whether its digital voice or pots, it gets the same amount of battery backup.

Nobody is to accept this? This rule has been in place for almost a decade, the battery is the customer responsibility, ESPECIALLY if its digital voice.

Rather than find a battery online for like $20, you offer to buy a UPS for $50 or more? Which also has a limited life?

All this whining is incredible to me lol , head back to the superior cable co's products.

ITALIAN926 · 02-05-2013, 02:46 PM

These batteries can be purchased on Amazon for $17 includes shipping. Search PX12072

http://www.amazon.com/Battery-for-PX.../dp/B003LNIEIS Nice amount of excellent reviews. and they provide a 3 year warranty.

starrin · 02-06-2013, 06:28 AM

And here's a battery that has the proper terminals of the proper height
http://www.apexbattery.com/apc-rbc43...teries-rw.html

tkurkowski · 02-06-2013, 07:15 AM

Quote:

Originally Posted by ITALIAN926

Rather than find a battery online for like $20, you offer to buy a UPS for $50 or more? Which also has a limited life?

+1. I have 4 APC brand UPS units and I've replaced the batteries in every one of them at least once, and they all have a pair of batteries so it was always about double that $17.

zip2play · 02-06-2013, 08:15 AM

Are we all counting the $8 or so for shipping?

Quote:

Something else to consider is that having a battery maintains constant power to the ONT even for a power outage that lasts just a few seconds ( this happens often in my house , or the possibility that some people accidently unplug their power cord)

In Manhattan we never lose power unless the grid fails. The power cord to my ONT/Battery is SCREWED into the socket: they even sent a second inspector to my place after installation to check ONLY this.

If I get 6 years out of my battery, I will not complain. If it fails THIS year though (in the third year,) I will disconnect the buzzer.

(On the Amazon offer, I could not get shipping costs without establishing an account but I noted there were only 20 available and only 9 of them were new. WHO would want a limited life battery that had been USED?)

Reminds me of an old friend for whom I did ANYTHING that involved electricity. She would have a non-working remote, phone, flashlight, etc. and would give me the batteries to put in them. Often I did and she called me the next day with the same problem. FINALLY I caught on after doing a repair. Seems she had heard that batteries last a lot longer if kept in the fridge, so she was taking the dead battereis and putting them in the refrigerator and then giving them back to me to use the NEXT time.
I laughed so hard but she didn't get the joke...and then I started throwing out the batteries myself starting with the hoarde she had stashed in the crisper drawer.

ITALIAN926 · 02-06-2013, 09:54 AM

What is screwed into the wall is the ground module, the plug can still be pulled out from it.

The amazon link I provided is $16.89 free shipping at the moment. It says all are new and have 3 year warranty.

Jai · 03-28-2013, 10:33 PM

Hi,

Couple of questions:

My battery started beeping after about 1.5 years. And from then on, I just unplugged and plugged it back on (based on what I read elsewhere) and that seemed to work for about 6 weeks each time. Well, I was finally thinking of going ahead and buying a replacement when I came across the below comment by one of Verizon's customers on the youtube instruction video on replacing the ONT battery:
Today I learned from a VZ CSR supervisor that the only time you need to replace the unit battery is when you have LANDLINE TELEPHONE SERVICE, which I haven't had in over 10 years. If you have TV and/or Internet only, save your money by not replacing the battery. Sadly, I learned this the hard way, as there is no documentation that explains this
Hmm ... I do not exactly have landline service; I have Vonage. So the above even if true does not apply to me?

My 2-year contract has come to end recently. Can you negotiate with Verizon to get a new battery while renewing the contract?

02-02-2013, 08:54 PM	#1
joeg679 High Definition is the definition of life. Join Date: Nov 2009 Posts: 88	ONT battery dying I heard 2 loud beeps from my ONT the other day and it turns out that the battery light is lit. I called Fios and they said that my warranty on the batter ran out in 2009 and offered to sell me one for 42 bucks. I'm sure I can find one cheaper, but the only thing the battery does is give me 5 or so hours of phone talk time when there is a power failure. I don't want to buy a new battery, but don't want it to keep beeping every 10 minutes. I've disconnected it and tried to press the button that says Silence Alarm, but it doesn't do anything. Any ideas? Thanks

02-05-2013, 08:05 AM	#6
zip2play Fireman, Save My TV Join Date: Feb 2008 Location: New York City Posts: 849	Clever Department: Here's a dark dreary looking you-tube showing how to silence the alarm by going to the source, i.e., disconnecting the BEEPER. How logical. Not unlike pulling the wire on your car when the horn decides to start screaming at the neighborhood. It's what I will try when the time comes. Another interesting solution certainly worth trying is: http://www.tpcug.org/newsletter/nl_2...10/verizon.htm Reminds me of the old IT GANG gag (a terrifically funny series BTW). When every anyone called for IT help one of the group said: "Try turning it OFF and then turning it ON again." And of course it always worked. Last edited by zip2play; 02-05-2013 at 08:20 AM.

02-05-2013, 09:25 AM	#7
ITALIAN926 High Definition is the definition of life. Join Date: Mar 2005 Posts: 1,436	Zip, if your battery last 6 years, (I have seen them go this long) would you honestly go this route? I really cant follow what the big deal is to replace it. Something else to consider is that having a battery maintains constant power to the ONT even for a power outage that lasts just a few seconds ( this happens often in my house , or the possibility that some people accidently unplug their power cord) Any constant, intermittant loss of power cant be good for the ONT, theres always a chance it might not come back up. Not to mention that is DOES maintain TV and internet for 10 minutes for those types of power cord mistakes., and the PHONE for like 8 hours. After widespread power outages, and power is restored, Verizon gets an awful lot of repair issues of ONTs not coming back up. This is due to mass amounts of hard-resets that you are seemingly seeking. __________________ 60" plasma- Pioneer PDP-6010FD 55" LCD Vizio E550VL 42" plasma Panasonic TH-42PX77U ~1500 DVD's , 90 HD-DVD's , yes chose the wrong format , , Toshiba HD DVD Player (HD-A20) Xbox 360 Former FiOS technician My Family Room Pic #1 My Family Room Pic #2 Last edited by ITALIAN926; 02-05-2013 at 10:50 AM.

02-05-2013, 02:06 PM	#8
airscapes High Definition is the definition of life. Join Date: Jan 2012 Location: Philadelphia PA Posts: 75	Wow, they provide the equipment, make it so the phone don't work without power (digital rather than pots line) and then it is up to the user to replace the battery in THEIR Hardware? Really? The router goes bad, they replace it.. why is the battery in the Optical Network Terminal (Verizon owned hardware) the consumers responsibility to replace??? For the price we pay for this service there is no way that anyone should accept this. All that said, a $50 UPS in between the ONT an the wall can provide several hours or Internet and phone during a power outage, assuming you also have your router on a UPS. __________________ Doug http://www.airscapesart.com

02-05-2013, 02:46 PM	#10
ITALIAN926 High Definition is the definition of life. Join Date: Mar 2005 Posts: 1,436	These batteries can be purchased on Amazon for $17 includes shipping. Search PX12072 http://www.amazon.com/Battery-for-PX.../dp/B003LNIEIS Nice amount of excellent reviews. and they provide a 3 year warranty. Last edited by ITALIAN926; 02-05-2013 at 02:55 PM.

02-02-2013, 10:25 PM	#2
marcallo Two Words, No Refunds. Join Date: Oct 2008 Posts: 4,624	I think the battery is one of those things that required to be in the system. So you're probably stuck buying one. Some guy on here recently was talking about putting an inline capacitor to trick the system into thinking it's charging properly, but apparently it wasn't a very good/safe solution.

02-04-2013, 08:48 AM	#3
zip2play Fireman, Save My TV Join Date: Feb 2008 Location: New York City Posts: 849	I think somebody got it off but you'll have to look in an earlier post. My memory is hazy. Let us know if you succeed becasue I have no intention of buying a $22 battery (best online price with shipping) to get some useless phone service that is probably down everywhere in a power outage for 5 hours. "Yeah, my power is out." "Yeah, mine too!"

02-05-2013, 02:36 PM	#9
ITALIAN926 High Definition is the definition of life. Join Date: Mar 2005 Posts: 1,436	What are you talking about, whether its digital voice or pots, it gets the same amount of battery backup. Nobody is to accept this? This rule has been in place for almost a decade, the battery is the customer responsibility, ESPECIALLY if its digital voice. Rather than find a battery online for like $20, you offer to buy a UPS for $50 or more? Which also has a limited life? All this whining is incredible to me lol , head back to the superior cable co's products.

02-06-2013, 06:28 AM	#11
starrin How can anyone watch standard def? Join Date: Jul 2007 Location: VIrginia Beach Posts: 18	And here's a battery that has the proper terminals of the proper height http://www.apexbattery.com/apc-rbc43...teries-rw.html

02-06-2013, 09:54 AM	#14
ITALIAN926 High Definition is the definition of life. Join Date: Mar 2005 Posts: 1,436	What is screwed into the wall is the ground module, the plug can still be pulled out from it. The amazon link I provided is $16.89 free shipping at the moment. It says all are new and have 3 year warranty. __________________ 60" plasma- Pioneer PDP-6010FD 55" LCD Vizio E550VL 42" plasma Panasonic TH-42PX77U ~1500 DVD's , 90 HD-DVD's , yes chose the wrong format , , Toshiba HD DVD Player (HD-A20) Xbox 360 Former FiOS technician My Family Room Pic #1 My Family Room Pic #2

03-28-2013, 10:33 PM	#15
Jai My plasma is High Def. Join Date: Jan 2011 Location: Plano, TX Posts: 9	Hi, Couple of questions: My battery started beeping after about 1.5 years. And from then on, I just unplugged and plugged it back on (based on what I read elsewhere) and that seemed to work for about 6 weeks each time. Well, I was finally thinking of going ahead and buying a replacement when I came across the below comment by one of Verizon's customers on the youtube instruction video on replacing the ONT battery: Today I learned from a VZ CSR supervisor that the only time you need to replace the unit battery is when you have LANDLINE TELEPHONE SERVICE, which I haven't had in over 10 years. If you have TV and/or Internet only, save your money by not replacing the battery. Sadly, I learned this the hard way, as there is no documentation that explains this Hmm ... I do not exactly have landline service; I have Vonage. So the above even if true does not apply to me? My 2-year contract has come to end recently. Can you negotiate with Verizon to get a new battery while renewing the contract?