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New Motorola settop box out model 7232

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Old 10-09-2010, 08:26 AM   #1
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Default New Motorola settop box out model 7232

Hey, talked to a senior manager at Verizon and the new Motorola DVR is out for new customers first then in about a month you can start to bug Verizon for an upgrade to the new 7232. This unit has a 500gb hard drive but will retain the existing Verizon remote the one with the STB button at the top and a horizontal bar between the play and pause button. The old motorola was 160gb. As for features this manager wasnt familar with what the new box will make better. However this is critical if you have a cisco router you will not get the motorola system you must have the motorola router to get the new motorola box. If you have Cisco router you have a new settop box that just came out look for it. Im getting the new box in a couple of days as I play golf with this manager I will try to post new features as I figure them out. I hope they fixed the USB port for input and output that would be nice feature.
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Old 10-09-2010, 07:34 PM   #2
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Hey, talked to a senior manager at Verizon and the new Motorola DVR is out for new customers first then in about a month you can start to bug Verizon for an upgrade to the new 7232. This unit has a 500gb hard drive but will retain the existing Verizon remote the one with the STB button at the top and a horizontal bar between the play and pause button. The old motorola was 160gb. As for features this manager wasnt familar with what the new box will make better. However this is critical if you have a cisco router you will not get the motorola system you must have the motorola router to get the new motorola box. If you have Cisco router you have a new settop box that just came out look for it. Im getting the new box in a couple of days as I play golf with this manager I will try to post new features as I figure them out. I hope they fixed the USB port for input and output that would be nice feature.
As I mentioned after your other post, Verizon only uses Actiontec and D-link routers, neither of which are made by Motorola or D-Link. However, what the manager might have been talking about is that you either have all Motorola STB's or all Cisco STB's, you cannot have a mix of Moto and Cisco STB's. But this has nothing to do the type of router you have.

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Old 10-11-2010, 07:34 AM   #3
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As I mentioned after your other post, Verizon only uses Actiontec and D-link routers, neither of which are made by Motorola or D-Link. However, what the manager might have been talking about is that you either have all Motorola STB's or all Cisco STB's, you cannot have a mix of Moto and Cisco STB's. But this has nothing to do the type of router you have.

-Shark2k
In the same sentence you say verizon uses D-link then you say D-link doesnt make routers? Which is it?

Motorola has made routers and modems since the beginning of time. I have an ancient motorola router from the 90's sitting in a box. While some techs might be a bit less informed I have no reason not to doubt his knowledge as he works for the company. I do know the settop box does interact with the router and he was quite specific with the mixing and matching. I will ask again to find out why they cannot be mixed as I was told. You could be right I donno but you are not right on a couple of things so I doubt your knowledge.
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Old 10-11-2010, 08:21 AM   #4
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Ok today I ordered my motorola 7232 500gb settop box from coatsville PA warehouse. Lets see if UPS gets it here in the next couple of days. The new DVR is available now to all current and new customers order yours now.
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Old 10-11-2010, 09:23 AM   #5
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Ok today I ordered my motorola 7232 500gb settop box from coatsville PA warehouse. Lets see if UPS gets it here in the next couple of days. The new DVR is available now to all current and new customers order yours now.
The Coatesville warehouse has the 7232?! Cool! Since we moved to Downingtown, that's probably all of a 15 minute drive for me. I may have to take a run down there.
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Old 10-11-2010, 09:31 AM   #6
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Quick question - actually - how did you order that box specifically? Did you call them and ask for that model? Also, if you don't mind me asking - what about the cost? Is it the same, per month, as their old DVR? I'm guessing that right now it is, which is one reason I'd like to jump on this. I have a feeling it won't stay that price too long.
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Old 10-11-2010, 10:25 AM   #7
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In the same sentence you say verizon uses D-link then you say D-link doesnt make routers? Which is it?

Motorola has made routers and modems since the beginning of time. I have an ancient motorola router from the 90's sitting in a box. While some techs might be a bit less informed I have no reason not to doubt his knowledge as he works for the company. I do know the settop box does interact with the router and he was quite specific with the mixing and matching. I will ask again to find out why they cannot be mixed as I was told. You could be right I donno but you are not right on a couple of things so I doubt your knowledge.
Obviously I meant Cisco instead of D-Link, seeing as those are the two STB companies we are talking about. Also, I never said that Motorola doesn't make routers, you are just making that part up. I said the routers that Verizon uses (Actiontec and Westel, the latter of which JPL pointed out was the case, not the D-Link that was gotten from a google search) are not made by Motorola or Cisco. I don't see what I am making up, but if you choose to doubt my knowledge so be it. Also, as JPL also pointed out after my post in the other thread, the router does not matter.

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Old 10-11-2010, 04:48 PM   #8
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Default Motorola 7232 HD DVR

F.Y.I. The last two numbers indicate the hard drive size. The 7208 is an 80G hard drive. The 6416 and 7216 are 160G hard drives and finally the new 7232 is a 320G hard drive, not 500G.
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Old 10-11-2010, 05:06 PM   #9
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F.Y.I. The last two numbers indicate the hard drive size. The 7208 is an 80G hard drive. The 6416 and 7216 are 160G hard drives and finally the new 7232 is a 320G hard drive, not 500G.
Normally you would be correct, but not in this case. Originally the 7232 had a 320GB harddrive, but Verizon went back to Motorola to ask them to put in a 500GB harddrive instead, which (from what I read) they did. They didn't bother to upgrade the model number, however.
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Old 10-12-2010, 06:46 AM   #10
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The Coatesville warehouse has the 7232?! Cool! Since we moved to Downingtown, that's probably all of a 15 minute drive for me. I may have to take a run down there.
Let me know all about it as you will probably have it before me.
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Old 10-12-2010, 06:55 AM   #11
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Quick question - actually - how did you order that box specifically? Did you call them and ask for that model? Also, if you don't mind me asking - what about the cost? Is it the same, per month, as their old DVR? I'm guessing that right now it is, which is one reason I'd like to jump on this. I have a feeling it won't stay that price too long.
Well I got the model number from one tech then called back and talked to sales. It was real easy maybe too easy? Im a new customer to verizon and being an ex comcrap customer this would be a typical lie from them. Im trying to remain optimistic that when they say no problem its coming that its actually coming. I didnt get a time frame other than up to 5 days from yesturday. Guy was real nice which im not used to seemed to understand exactly why I needed the new unit (larger 500gb hard drive). I assume the cost would be free with the same $15.99 (less $15 for promo deal) rental charge. Normally you dont have to pay for new equipment am I wrong with verizon? I do have to ship back the old unit (well 2 months old anyway) in a prepaid UPS box label. Boy I hope they dont try to charge me an extra couple of bucks for the larger hard drive? Oh yeah anyone else getting extra charges on their bill I noticed something called "security & backup 50gb" which has a charge of $10 although for me im in promo still so its 3 months free. Its some kind of internet backup website for your computer data. When I removed it they tried to upsell me a couple of other things like playing games via the internet 1500+ etc. Do you have to always check your bill with verizon for mysterious charges?
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Old 10-12-2010, 06:58 AM   #12
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Obviously I meant Cisco instead of D-Link, seeing as those are the two STB companies we are talking about. Also, I never said that Motorola doesn't make routers, you are just making that part up. I said the routers that Verizon uses (Actiontec and Westel, the latter of which JPL pointed out was the case, not the D-Link that was gotten from a google search) are not made by Motorola or Cisco. I don't see what I am making up, but if you choose to doubt my knowledge so be it. Also, as JPL also pointed out after my post in the other thread, the router does not matter.

-Shark2k
Hey just going by what the tech guy told me. Like I said he could have meant or thought I had other DVR's or boxes in the house. He just said you cannot mix and match motorola and cisco. I do know the settop box does interact with the router.
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Old 10-12-2010, 07:02 AM   #13
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F.Y.I. The last two numbers indicate the hard drive size. The 7208 is an 80G hard drive. The 6416 and 7216 are 160G hard drives and finally the new 7232 is a 320G hard drive, not 500G.
Makes sense the tech guy told me 500gb. Does the motorola units have a spec page in the menu or way of seeing the actual size and/or brand of drive? My PVR lets you see everything about the drive down to the bytes being used.
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Old 10-12-2010, 08:43 AM   #14
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Well I got the model number from one tech then called back and talked to sales. It was real easy maybe too easy? Im a new customer to verizon and being an ex comcrap customer this would be a typical lie from them. Im trying to remain optimistic that when they say no problem its coming that its actually coming. I didnt get a time frame other than up to 5 days from yesturday. Guy was real nice which im not used to seemed to understand exactly why I needed the new unit (larger 500gb hard drive). I assume the cost would be free with the same $15.99 (less $15 for promo deal) rental charge. Normally you dont have to pay for new equipment am I wrong with verizon? I do have to ship back the old unit (well 2 months old anyway) in a prepaid UPS box label. Boy I hope they dont try to charge me an extra couple of bucks for the larger hard drive? Oh yeah anyone else getting extra charges on their bill I noticed something called "security & backup 50gb" which has a charge of $10 although for me im in promo still so its 3 months free. Its some kind of internet backup website for your computer data. When I removed it they tried to upsell me a couple of other things like playing games via the internet 1500+ etc. Do you have to always check your bill with verizon for mysterious charges?
Thanks for the info. I actually went through the upgrade hardware option on my My Verizon account, and chatted with a rep, who told me that I would need to call to get them to swap out like that.

As for your price - from everything I can tell, the price is the same for the hardware. I believe that's true, but just figured if you got the same message from them (when I call today to find out about swapping out the boxes, I will ask that question).

As for charging you for hardware, no Verizon doesn't charge anything up front. I was specifically referring to the monthly rental fees. And again I see nothing on their sites to indicate that the cost for the new boxes is anything more than it is for the old.

As for your security and backup thing. Ugh... I really hate this stuff. Here's the deal. For a while Verizon's billing system was the worst thing you had to deal with. It was cryptic, frequently got things wrong, and was just generally a headache for everyone. I had prior experience with Verizon, years ago, and it was for that reason that I was initially reticent with going with FiOS at all. But they made a concerted effort to improve things, and I have to say - they have. I've had a couple very minor billing issues, which I got cleared up very quickly.

Now their biggest deficiency is their ordering system. I've seen all sorts of inconsistencies - e.g. when I moved to the new house, I initially placed my order for the move on line, only to discover that it wasn't being processed correctly, and no matter what I did would correct that, so I was forced to call to do the move set up. When we did move, they treated us as a new install, which gave me all the promos of a new customer. What they also did, though, was that they signed me up for every internet option under the sun, even though I didn't want them. I got signed up for Starz Play... for the backup option (that you're seeing - which has nothing to do with your DVR - that's an option to do active online backups of your computer)... video games on demand... the works. I saw all that on my first bill, post move, and I called them about it. They took everything off.

Point is - that's something that you didn't order. It has nothing whatsoever to do with your TV service, much less your DVR service. Check your bill for other options that you never agreed to. I would call them to cancel that option if you don't want it, but be careful. Some of these services have ETFs associated with them. That was the case that I ran into. But because the rep I spoke to said they had no record of me agreeing to the internet add-ons, I wasn't liable for any of it. They couldn't have been nicer or more helpful on the phone.

Oh, and as for the return of your DVR - yeah, it's just that simple. The box your new DVR comes in will double as a return kit. There are instructions on what you need to do - take it to the nearest UPS outlet, and they do the rest. Heck, you don't even need a return kit. Just take your hardware to the nearest UPS outlet, let them know it's going back to Verizon, and they'll package it up and send it out. Just make sure you get a receipt, so you can track the item on line (which you definitely want to do). All TV services have their horror stories of customers getting hit with non-return fees for items.

Oh... one last last thing. When you get the new DVR, make sure you activate it pretty quickly. You have something like 2 weeks to activate it. If you don't do it in that time, Verizon (again, all these companies do this) assumes you're stealing the box and trying to sell it second-hand (just like all those illegal boxes you see on places like E-Bay). At that point you would get hit with a pretty hefty non-return fee.
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Old 10-12-2010, 11:57 AM   #15
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Well, I just got off the phone with Verizon. The guy I talked to was familiar with the new motorola box, and he checked and said... they're not yet available for general drop shipping yet. He said that they're only sending them out with some trial customers in some markets, but they don't yet have the ability to send me one, and that I should check back in 2 months. Please post on here if you do get one of the newer boxes. I'd be very interested in getting one, if I could.

Interestingly the guy asked me 'is there anything wrong with your current DVR?' I said 'no, it's working fine.' So he asked 'is there any particular reason you want to swap out the box then?' I said 'well yeah... the new box has a much bigger harddrive.' I didn't mention about the eSATA slot, which the 6416 doesn't have.
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