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DVR requires reboot every day

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Old 06-04-2009, 02:39 AM   #16
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Hi;
I have a dvr from Directv and a Sony 55" wega and a brand new sony reciever. I have the same problem. Mine reboots almost every time. Even when someone uses the button on the tv to turn it on. So, the television turning on causes the reeboot, do hdmi cables carrie a control signal like I've heard? could this be the trouble? My dvr sits about 6 inches below the center of the tv on a glass shelf. Someone stated earlier "don't ever turn off your dvr" or something to that effect. Why would I have a stand by button then? If I have the dvr on or off/stand-by at the time of tv power on seems not to matter.
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Old 06-04-2009, 10:20 AM   #17
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Welcome to the forum, monkeyshines. I know your symptoms are the same as in this thread, but you would probably get better answers if you post this question in the Directv sub-forum.
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Old 06-05-2009, 08:36 AM   #18
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I accidentally saw this thread, I don't have UVerse but am a tech guide on DirecTV's own tech forum. There is a known problem with some Sony/Samsung DLP TVs where at startup the TV causes a power surge and puts noise onto the power lines. This affects some DirecTV DVRs causing them to reboot. The problem seems to be worse if you have a poorly grounded system. Putting the DirecTV DVR onto a good UPS seems to solve the problem. Just as an FYI.
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Old 10-06-2009, 03:26 PM   #19
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Default 7 cable boxes replaced in a year

Folks, need some help here. Have had Cox Cable (Alexandria VA) replace my cable box, Scientific Atlanta Explorer 8300HD 7 times this past year. Cable box is connected to Samsung LN37A550 via HDMI. Had IR sensors connected using Harmony 1000. Cable box locks up every day in BOOT mode. Cox has tried to help numerous times. We disconnected IR, use Cox remote, swapped out HDMI etc. Have not moved cable box out of built in wall cabinet. TV is mounted around corner 8 feet away. Even checked signal strength etc. I also think it is stray power going from TV to cable box when TV is turned on because when I turn TV on using cable company remote, I first press TV, then power. I then hear cable box "click". This should only happen after I press the cable button, then the power button.

Here is another twist. I have additional cable box, same model in same location, supporting Samsung 52" in Sunroom 10 feet away. Have NEVER have issue with this configuration. Heat in cabinet is not an issue.

Would appreciate any and all suggestions. thanks!!
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Old 10-06-2009, 05:35 PM   #20
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Welcome to the forum. This would be better to post this in the cable sub-forum. U-verse users would not have any info for your SA box.
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Old 10-06-2009, 09:15 PM   #21
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StoveGuy, I have the exact same problem you have been having. Sometimes it reboots everyday, other times it will last a week w/o a reboot. I also have a Samsung LN37A550 and am on my 3rd box (SA 8300 DVR). I've had a tech out to look at it and signal strength is fine. He had never heard of the problem as I described it.
I've tried using a UPS and putting the box on a different circuit but neither seemed to help.
I have a feeling that the problem might be with the HDMI connection. I removed the HDMI cable and the box rebooted no problem. I'm using a composite cable connection now and it seems to be working so far. It's annoying because I spent a lot of time running HDMI cables through the wall and would prefer to continue using them.
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Old 10-22-2009, 05:52 AM   #22
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Quote:
Originally Posted by pklemm View Post
the DVR locks up only when
I power up my Sony 50" DLP and the Yamaha receiver.
I have this same issue and only since installing my Sony HDTV. I will try moving the box and hope that helps.
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Old 06-08-2010, 02:20 PM   #23
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Quote:
Originally Posted by pklemm View Post
I finally have found the solution to my frequent reboots. Adding
a UPS to my STB did not solve the problem. What I discovered is
there must be some strong electromagnetic interference coming
from the left bottom side of my Sony 50" DLP (KDF 50WE655).
If I move the STB to the other side of the TV cabinet the problem
goes away. I have not opened up the Sony to see whats there
but I am sure this is the cause because if I move the STB back to
the left side of the cabinet the problem reappears.

After 7 months and numerous service calls I now have reliable U-Verse.

I am an AT&T technician and have to thank you for this info. I have a customer who has suffered from the same symptoms for months and says he has dealt with numerous technicians and customer support over the phone and no one has been able to help him. He too had a Sony DLP, with his DVR under the TV on the left side. Moving the DVR to the other side was the simple answer to the problem. Glad I stumbled across this forum and was able to help him out, so thank you!
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Old 11-28-2010, 01:25 PM   #24
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Default Cheap DVR boxes from AT&T

I have had the same problem with a SONY LCD TV. When the units power up, the box freezes. In other forums, I have found the same conclusion that interference from the TV is the problem. I have moved the DVR off to the side. It looks real cute sitting on a TV tray all by itself. But it has not failed since. In the past, other DVR boxes I have used were made of metal casing. This one is plastic, which has no ability to bounce away external interference. In my opinion, AT&T is using cheap, crappy DVRs and should change them. This is the most unusual problem I have ever seen.
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Old 12-03-2010, 11:04 PM   #25
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Quote:
Originally Posted by wdsnider View Post
I have had the same problem with a SONY LCD TV. When the units power up, the box freezes. In other forums, I have found the same conclusion that interference from the TV is the problem. I have moved the DVR off to the side. It looks real cute sitting on a TV tray all by itself. But it has not failed since. In the past, other DVR boxes I have used were made of metal casing. This one is plastic, which has no ability to bounce away external interference. In my opinion, AT&T is using cheap, crappy DVRs and should change them. This is the most unusual problem I have ever seen.
We have moved the DVR back under the TV. But now we have the "metal" DVD player between the DVR and TV. We used some wood strips to create an air space above the DVR. So far, we have had no freezes in a week.
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