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Is U-Verse any good

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Old 08-07-2007, 07:35 AM   #1
High Definition is the definition of life.
 

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Default Is U-Verse any good

I am having trouble in this thread seeing if anyone actually has this service and what they think of the picture quality....i am very interested in their HD quality.....I am getting very tired of D* and my issues with picture quality, H20 shut downs and theri awful customer service.....as long as iget a good HD pic i dont care so i guesse what i am asking is U verse pic better than D* Thanks for your help
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Old 08-07-2007, 10:33 AM   #2
High Definition is the definition of life.
 
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uverseusers.com is a good site to get the kind of info you are looking for.
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Old 08-08-2007, 09:06 AM   #3
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I do not have it personally, but my friend has it. I have seen it with my own eyes on his 52" mitsu DLP.
I was a little underimpressed with the HD quality.
There were certaintly macroblocking and studdering issues. There seemed to be movement in the dark places of static images. The color didn't jump out as it should.
I should say that his house is completely wired with cat 5.
SD quality and channel selection were good on the other hand.
FYI, I have WOW cable, it is better PQ, except for SD analogue.
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Old 08-11-2007, 06:37 PM   #4
What is HD?
 

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Default Picture Quality Of ATT Uverse TV

My biggest disappointment with Uverse is PQ, both with SD and HD. I was told fiber optic is better than Dish, but it is not. It's not as good as Dish 1000 I had. Before canceling Dish, I kept switching back and forth between both receivers and the Dish is clearly better. I
don't understand it (HDMI cable). They came out twice to my house and did a lot of checking and the result was still the same. I have projector VPL-HS20 onto 120 inch screen. At such large screen, any loss in PQ is noticable. I am not talking about the flicking, stop and start of HD. Discovery's 'planet' is much better.

I decided to keep ATT Uverse because internet speed is great.

Anybody having the same issue?
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Old 09-16-2007, 06:14 PM   #5
Is there anyone else ?
 
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Default throwing in the towel with U-Verse

I've been drinking the KoolAid since the beta test days here
in San Antonio. About a year and a half. A love-hate relationship.

I like the service when it works. But I hate the reliability. I have
had at least 6 different RG's in my house. I've just really lost count.
I have had techs in my house over 10 times. Sometimes for 5 hours at a time. (like this fri.). Many phone calls to customer service and time spent "troubleshooting". Ports changed twice. New wire brought in from the pole to the house. I have an ethernet system in the house. The picture on the TV often freezes, sometimes recovering in a few seconds. Sometimes locking up needing a reboot or a call to customer service. Internet is also intermittent.

My wife and I are both frustrated. We like it when it works and
hate the thought of starting over with something else. You always
think that "this time they will fix it".

October 1st is the day of decision. I figure that that's long enough
for me to investigate alternatives and also time enough for them
to give it their last try. DirecTV will probably be the one.

I'm in far north San Antonio. Copper from the node to the house.
I have Cat5 in the house.


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Old 09-17-2007, 10:05 PM   #6
What is HD?
 

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ive had u-verse in dallas for about 5 months and im switching back to time-warner due to its terrible reliability. (yes its somehow less reliable than twc). i cant really say the pq looks any better than cable without seeing them next to each other, but the signal frequently dies and stays out for anywhere from 30 mins to 3 hours on a weekly basis.

at&t said it was our "2wire gateway", which they replaced but the problem stayed. i wouldnt recommend it to anyone but it may just be a local problem.
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Old 09-18-2007, 07:31 PM   #7
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I have had it for about a month now and must say I'm very pleased with it. In Houston the HD quality for the local stations is not as good as Directv though. The ESPN and other cable channels are much better than SD channels and actually quite good. The SD channels are far better than Directv through my TiVo receiver, so I was glad to see that. I use OTA for all of my local stations with my HTPCs for the DVR operation for locals.
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Old 11-09-2007, 03:08 PM   #8
What is HD?
 

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Default Beware what AT&T tells you on the phone.

Here are two very recent examples of how misinformed AT&T employees are and how it could be costing them and you.

First, I am a current DISH Network customer through AT&T and really never had any problems with them in the past until one of the inputs on the HD DVR Satellite receiver went bad.

When that happened I called AT&T tech support and the tech had me perform a series of checks to confirm the problem. She said I would need to have the DVR replaced and for me to send it in. Once they received it they would send me a replacement back.

I asked her if there was an office somewhere local in my area where I could swap the unit out. This is so I would not have to wait 5 days (like my neighbor) or more without Satellite service.

She said there is no place and that I would have to cover shipping as well. I said What!! you want me to pay for shipping for a unit I don't even own but rent? I said to her there is no way I am paying a dime for shipping when this DVR is under warranty and that I technically am renting it. She replied with some dumb analogy about renting a car and that you still have to put gas in it. I responded to that by saying it does not make sense. If you rent a car and it breaks down that is not the renters problem but the renting company.

After a few similar comments I said if that is the case I will just cancel the service. She said ok I need to get some info from you so I can transfer you to get your service canceled. At that point I hung up the phone.

I spoke with my neighbor to find out if he had to pay anything when his DVR went bad (btw, these units were new units maybe 2 months old). He said when his went bad ATT sent out a tech to replace it.

I called AT&T back and spoke with another tech to complain about this and he said there is no shipping charges to have the unit replaced however it could take 2 days to receive the new unit. In addiion he said the other person gave me bad info and apologized.

It was like the first tech could have cared less whether or not her company was about to lose a customer.

My second incident has to do with UVerse. I had scheduled 3 months in advance to have the service installed today. I originally chose the U400 pro package but changed it yesterday to U400 Elite.

While on the phone I specifically asked them about having it installed with CAT5 cabling and not Coax. I spoke with 2 different people and they both said it should not be a problem. I made it clear to them that if it is Coax to cancel the order. The fact they reassured me is the most troublesome to me.

Today the techs show up and bring out the tools, equip etc and start to go to work when I interrupt and asked them what they planned on doing. They planned on using the existing coax just as I thought they were going to do.

I said not so fast fellows and explained to them that I told AT&T yesterday that only CAT5 will do otherwise to cancel. They just looked at each other and the lead guy said that he would have to speak with their manager which he did by phone.

He comes back and says that unless the cabling is bad they cannot install the CAT5. I said ok hook me back up the way it was and you guys can leave. He checked the coax and said it was good. He then said he could run each CAT5 line for $50 each. I said to them no thanks and that AT&T wasted my time and theirs.

I took a day off from work practically for nothing. I called up AT&T and complained. After spending almost 1/2 hr on the phone complaining to them it they still would not doing anything for me and I just wasted more time talking to them. My last words to them was you people need to get your act together!

The 2 techs wasted 2 hours at my house disconnecting and reconnecting my existing DSL etc.

My advice to future AT&T customers is very much commom sense. Do your homework. Read the fine print and try and understand some aspects of the technology.

Most important is get everything in writing! Don't believe anything they tell you PERIOD!
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Old 11-12-2007, 08:37 PM   #9
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Default U-Verse TV

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Old 11-13-2007, 09:12 AM   #10
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Yep, they charge if you don't allow them to reuse your existing coax or provide cat5 for them. One thing that can be done to keep from running new cat5 is if your TV areas have a telephone drop serviced by a cat5 cable, it is possible to run internet and telephone in the same cable. Telephone takes 1 pair (usually the blue pair) and internet takes 2 pairs with one spare. Some of the AT&T tech know this and some don't.

Also if you have a computer at your TV locations with an internet connection, you can use a switch to feed the STB.

I'm not sure why you insisted on cat5. I ran my drops separate myself so as to prevent the necessity of U-verse having to disconnect my Directv service because I wanted them both until I could unload my Tivo. Contrary to what the telephone guys tell you, for the U-verse application there is no difference in the cat5 and coax wiring unless the coax is old and the F connectors center conductor is corroded, the coax is kinked or has deteriorated in some other way. New coax has a much higher bandwidth than cat5, so it being worse for some installs would have to be due to some other issue. In my son-in-laws case it was the coax had a staple through it!
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Old 11-18-2007, 08:19 AM   #11
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Now that I've had it a little while I tend to agree with some others, the SD quality is a noticeable upgrade over my previous Time Warner cable. The HD quality is not as impressive though. The DSL is definitely noticeably slower (which I expected), but it's adequate. I'm only about 600ft from the main box to. So far haven't had any issues with signal loss, and the boxes work well. Still trying to adjust to the remote, menus, and the DVR features.
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Old 11-19-2007, 11:43 AM   #12
How can anyone watch standard def?
 

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Default U Verse and DSL Deals

Anyone in need of High Speed Internet or to order U Verse, should contact me to check for availability.

Also we gave some great promotions this week for both services.

DSL Promos

1. Sign contract for one year, receive 3 months of service for free ($105 value)

2. Free 2Wire wireless gateway ($80 value)

U Verse Promos

1. Free Year of HD ($120 value) or $100 Cash Back or

2. $10 discount for combining U Verse and High Speed Internet

3. Bundle discount of 10% for those with At&t landline service

4. First month of service free.

Feel free to contact me via email, phone, or store visit.

Jon Gluvna
At&t Home Solutions Consultant

jg113s@att.com

Mobile: 440-670-3471
Work: 440-716-0045
Fax: 440-716-0095

www.uverse.att.com
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