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AT&T charging $150 (prorated) for canceling U-Verse service ?

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Old 01-11-2011, 04:39 PM   #1
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Default AT&T charging $150 (prorated) for canceling U-Verse service ?

After receiving a promotion in the mail last summer from AT&T Uverse, I decided to make the switch from Time Warner. The deal was too good to pass up - U 100 service, 6mps of internet, Unlimited calling along with a $200 prepaid credit card, 6 month promo on TV price and 12 Month promo on phone and internet, all with no contract.

I decided after 6 months to cancel my service and the representative told me that I was under contract and would have to pay the prorated amount of $150 to cancel my service. I was told that this was in the terms and conditions, which were emailed to me. ( I have no record of this email and they could not provide a date that it was emailed) I was completely shocked when I was told this. The flyer that I received in the mail stated no contract. In fact, when I initially spoke with the rep I asked twice if there was a contract and he said “no”. I have always refused deals that involve service contracts.

Has anyone else experienced this blatant lie or just me? Is this just a strategy that AT&T uses to keep customers from leaving?
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Old 01-11-2011, 06:35 PM   #2
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30 seconds of search on Google shows every Uverse bundled package has a 12 month contract.
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Old 01-11-2011, 07:31 PM   #3
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It hasn't always been that way. For a VERY long time, they did not do deep discounted bundle pricing. You got something like $5 off the total for each service you bundled together. Nothing like the prices I'm seeing now.

And considering I used to do the advertising similar to what you would have received, it has to have been relatively recent that they've started doing that.

First things first, I would ask them to resend you the terms email that they sent to begin with. And don't forget, you have an email address with them, even if you're not using it. It's possible it was sent to that address. Double check which email address they sent it to.
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Old 01-11-2011, 08:18 PM   #4
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Originally Posted by DoctorCAD View Post
30 seconds of search on Google shows every Uverse bundled package has a 12 month contract.
A 30 second search on Google shows various websites mentioning “no contract” U-verse service. Simply enter “u verse no contract” into Google and see what you find. I found several entries that date back a few months around the same time or before I signed up.

Here's a complaint posted just 38 days ago on one of these sites:

“I took an ATT U verse connection, and I specifically confirmed with the sales agent that there is no contract. But when I am cancelling the service, I am told that there was a contract (and that the contract was sent via email) and that I need to pay cancelling charges. This is absolutely rediculous. Could someone please advice me on how to take these cheaters to court? Please advice all your friends to keep away from AT&T, they make money by cheating customers.”

It sounds as if AT&T was once offering no contract deals but then decided to change it at some point between July 2010 and now and are now telling customers who are trying to cancel before the 12 months that they are under contract, sending them into shock and cause them to continue service to avoid this fee.

I know of someone who signed up for the service around the same time I did with no contract, no installation and a $200 card. She canceled service 3 months later and there was no mention of a $150 cancellation fee.

Anyone else sign up with U verse mid 2010 under the impression that there was no contract but later found out different?
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Old 01-12-2011, 09:50 AM   #5
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U 100 service, 6mps of internet, Unlimited calling along with a $200 prepaid credit card, 6 month promo on TV price and 12 Month promo on phone and internet, all with no contract.
I'm not sure why you were told that there was no contract, but did you read the fine print? Everything I have bolded in your quote screams CONTRACT. I don't know of any service provider that would give away those types of promos without a contract.
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Old 01-12-2011, 09:53 AM   #6
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I'm not sure why you were told that there was no contract, but did you read the fine print? Everything I have bolded in your quote screams CONTRACT. I don't know of any service provider that would give away those types of promos without a contract.
D'oh!! I missed that part about the Promo pricing...

Yeah, pretty much anytime you see Promotional pricing, there's a contract.
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Old 01-12-2011, 12:47 PM   #7
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I thought the offer was too good to be true. I couldn’t figure out why AT&T would give away a prepaid debit card and a discount without a contract. The sales representative must have stretched the truth quite a bit because I specially remember asking if I had to sign a contract several times. As mentioned, I always refuse contracts when possible whether it is a phone, gym membership, or cable service so I know that I never verbally agreed to a contract.

I guess I’ll just continue for another 6 months and learn from my experience.
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Old 01-12-2011, 02:39 PM   #8
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I thought the offer was too good to be true. I couldn’t figure out why AT&T would give away a prepaid debit card and a discount without a contract. The sales representative must have stretched the truth quite a bit because I specially remember asking if I had to sign a contract several times. As mentioned, I always refuse contracts when possible whether it is a phone, gym membership, or cable service so I know that I never verbally agreed to a contract.

I guess I’ll just continue for another 6 months and learn from my experience.
Well, see, that's just it. They did used to give away cash rewards, free installation, and great prices without a contract. When I signed up, I got $200 Cash Back (No debit card... I got a check that was fully depositable), a cheaper price than the cable-co in my area, and free installation.

It used to be that AT&T was a cheaper option than most cable-cos based on an apples to apples comparison. That has become less true over the years. And apparently, now they are doing contracts as well. It still is the cheaper option for me, but when they announced the most recent price increase, I definitely investigated other options.
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Old 01-12-2011, 03:13 PM   #9
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One nice thing about contract law is simply this: there must be a signed agreement between parties or at the least verbally agreeing to something while being recorded. If this is the case AT&T has no leg to stand on and has no chance in court so just tell them where to shove it and move on. If they try to intimidate you or try to ding your credit, hit them with a lawsuit.

Doesn't make any difference where they post it, they must prove you personally agreed to their conditions.
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Old 01-12-2011, 04:37 PM   #10
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One nice thing about contract law is simply this: there must be a signed agreement between parties or at the least verbally agreeing to something while being recorded. If this is the case AT&T has no leg to stand on and has no chance in court so just tell them where to shove it and move on. If they try to intimidate you or try to ding your credit, hit them with a lawsuit.

Doesn't make any difference where they post it, they must prove you personally agreed to their conditions.
The only agreement was a verbal agreement between the sales rep and myself. I invited AT&T to listen to the original conversation that I had with the sales rep. They said that they no longer have the recorded conversation. Right….. I told them to cancel my service and bill me and also made them aware that their practices were foul and I would never consider another AT&T product in my lifetime.

I was then offered all types of incentives for the remainder of my “contract” (that I didn't agree to in the first place). After hesitating, I agreed to stay with AT&T until July to avoid dinging my credit by not paying the fee. Hopefully I didn't get suckered again. I can assure you that when my one year is up, I will be leaving and not looking back.
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Old 01-13-2011, 10:39 AM   #11
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Now there are two basic sign up promotions to break it down as simple as possible. Cash back in form of a Visa (I know stupid wording), and so much off per month for so many months.

If you choose the latter there is a "verbal contract" which hs the prorated cancellation fee because of the discounting. If you choose the Visa cards there is no contract. In some cases there are promotions with both, that you incure a contract again. One mroe reason not to place an order on the internet.
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Old 02-01-2011, 10:06 AM   #12
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I signed up 1 year ago and was told NO CONTRACT cancel anytime... Well 1 year went by service still sucks.. Bye Bye
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Old 02-02-2011, 12:25 PM   #13
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BY BYE......Direct coming to reinstall in 2 weeks... all AT&T had to do was knock of the $ a month that I was paying for the year but they said they could do $15.... bill went from $191/m to $243
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Old 02-03-2011, 12:57 PM   #14
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BY BYE......Direct coming to reinstall in 2 weeks... all AT&T had to do was knock of the $ a month that I was paying for the year but they said they could do $15.... bill went from $191/m to $243
So, it sounds like you had U-450 with 7 TVs, Max 12 Internet and Unlimited phone? Your promotion ended and you went back to normal pricing then.
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Old 02-03-2011, 04:04 PM   #15
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When i got uverse, they gave me 300 bucks (200 check for tv and 100 for internet). And there was no contract. I asked them and read the fine print. They must have changed it which doesnt suprise me. If you arent close to a vrad, their service sucks and im sure plenty of people cancelled it.
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