U-Verse Install Issues

ckone180 · 11-02-2009, 04:26 PM

Me and my neighbor were scheduled for install this past Sat. The first tech came out and said everything is ok, the next tech will install the lines in the house. The next tech comes 1.5 hours later and says "oops, you only have 26 ga. wire from the VRAD. I will get someone out Monday to run 22 ga. to the small box in between our yards. 3 hours later a guy in a big bucket truck comes out and says we only have 26 ga. line, which we already knew, and that we can't get service because it provides 3600 down and only 1.0 up. Sorry, but AT&T will not run 22 ga. from the VRAD because it would be cost prohibitive. A guy 5 houses down has U-Verse. They ran a 'drop', or three spans of 22 ga on the poles to his yard, then to the house they used the remaining 26 ga. The guy says his boss wouldn't let him run ours on the poles. This doesn't make sense. We are under a half mile from the VRAD and the line is upgraded to 5 houses down. That is, if they ran more than one service to his pole. The tech says that was temporary. Doesn't that mean they plan to send someone to bury it later? Anybody have any ideas?

ckone180 · 11-03-2009, 11:05 AM

No ideas?

**rbinck** · 11-03-2009, 03:28 PM

It is hard to imagine what AT&T may be using to determine such an upgrade.

ckone180 · 11-04-2009, 10:49 AM

Quote:

Originally Posted by rbinck

It is hard to imagine what AT&T may be using to determine such an upgrade.

Yeah. At this point I feel I have wasted too much time on the phone without any answers. They still have not sent the follow up tech yet. Strange.

11-02-2009, 04:26 PM	#1
ckone180 SOCOM is so game! Join Date: May 2009 Location: Charlotte, NC Age: 29 Posts: 358	U-Verse Install Issues Me and my neighbor were scheduled for install this past Sat. The first tech came out and said everything is ok, the next tech will install the lines in the house. The next tech comes 1.5 hours later and says "oops, you only have 26 ga. wire from the VRAD. I will get someone out Monday to run 22 ga. to the small box in between our yards. 3 hours later a guy in a big bucket truck comes out and says we only have 26 ga. line, which we already knew, and that we can't get service because it provides 3600 down and only 1.0 up. Sorry, but AT&T will not run 22 ga. from the VRAD because it would be cost prohibitive. A guy 5 houses down has U-Verse. They ran a 'drop', or three spans of 22 ga on the poles to his yard, then to the house they used the remaining 26 ga. The guy says his boss wouldn't let him run ours on the poles. This doesn't make sense. We are under a half mile from the VRAD and the line is upgraded to 5 houses down. That is, if they ran more than one service to his pole. The tech says that was temporary. Doesn't that mean they plan to send someone to bury it later? Anybody have any ideas? __________________ "Fighting Ignorance since 1973 (It’s taking longer than we thought)." The Straight Dope. My humble equipment list (I am still working on it!): Samsung LN52A630 Samsung BD-1250T Playstation 3 80gb Online ID: cspldk Battlefield Bad Company SOCOM Confrontation UFC Undisputed Wii

11-03-2009, 11:05 AM	#2
ckone180 SOCOM is so game! Join Date: May 2009 Location: Charlotte, NC Age: 29 Posts: 358	No ideas? __________________ "Fighting Ignorance since 1973 (It’s taking longer than we thought)." The Straight Dope. My humble equipment list (I am still working on it!): Samsung LN52A630 Samsung BD-1250T Playstation 3 80gb Online ID: cspldk Battlefield Bad Company SOCOM Confrontation UFC Undisputed Wii

11-03-2009, 03:28 PM	#3
rbinck Administrator Join Date: Apr 2004 Location: Katy, Texas Posts: 12,338	It is hard to imagine what AT&T may be using to determine such an upgrade. __________________ www.highdefinitionblog.com www.BlogOfHawaii.com