SONY WEGA color problem

bcleepe · 06-11-2009, 04:34 PM

I have a KF-50WE610 since 2004. Recently the color appears mostly in blue. The color menu can't correct the problem. Is this a costly fix?

dvdslw · 06-15-2009, 07:34 AM

You have a faulty light engine. Sony extended the warranty on the WE models but I believe it recently expired. I'm not sure of the cost because mine was covered. Call some tv repair shops and get estimates.

Loves2Watch · 06-15-2009, 10:10 AM

I would recommend calling Sony before you do anything else.

**PFC5** · 06-15-2009, 11:51 AM

Yes call Sony. If it is faulty due to poor design/mfg (which it is since they extended coverage), they should still cover it with enough friendly pressure.

Good luck!

R2D2repair · 07-01-2009, 04:05 PM

Hi,I also have a Sony tv and its doing the same thing exept mine is both the blue chip and the green chip.What's happening is that 3 chips that create the colors for the tv are melting .They dont sell the chips by themselves,you got to buy the whole light engine.I am waiting for that part to arrive from the tvs that we fix here so I can replace those two chips.That way i'll be saving hundreds of dollars.

RonL · 10-26-2009, 06:27 PM

And called Sony. Even though I'd been given the impression that the Optical Block on my KDF42WE655 TV was out of warranty I called and Sony said they were going to fix it free! Apparently the Warranty has been extended again. I called a local service company and they will fix it as soon as they get authorization from Sony.
While it won't "fix" the engineering or mfg defects in the product, it'll get us another 2-5 years hopefully before we have to go spend another pile of money on another TV.

Ron

splinke · 10-30-2009, 12:44 PM

Quote:

Originally Posted by RonL

And called Sony. Even though I'd been given the impression that the Optical Block on my KDF42WE655 TV was out of warranty I called and Sony said they were going to fix it free! Apparently the Warranty has been extended again. I called a local service company and they will fix it as soon as they get authorization from Sony.
While it won't "fix" the engineering or mfg defects in the product, it'll get us another 2-5 years hopefully before we have to go spend another pile of money on another TV.

Ron

The support page for your KDF42WE655 on the Sony web site indicates that the only warranty extension is for the warped lamp door problem--not the optical block. Could you provide more details on your experience? This would affect thousands of other customers with 2004 model year Grand WEGA's who have faulty optical blocks. Also, please see my informational web site on Sony optical block problems for additional information.

RonL · 10-31-2009, 02:33 PM

Quote:

Originally Posted by splinke

support page for your KDF42WE655 on the Sony web site indicates that the only warranty extension is for the warped lamp door problem--not the optical block. Could you provide more details on your experience? This would affect thousands of other customers with 2004 model year Grand WEGA's who have faulty optical blocks. Also, please see my for additional information.

I did see that page. The call to Sony ended in a statement that they were going to pay to fix it and then gave me two phone numbers in the local area to call for service. He explained that their service entity did not service the area so I had to call these guys. When I did they said they would contact Sony for confirmation etc, I didn't get a confirmation number from the Sony guy I spoke to, probably should have. I did get a followup e-mail with an "event number" on it so I do have a reference. I have heard nothing from the service company I called so I'll give them a follow-up call on Monday.
Ron

RonL · 11-02-2009, 11:30 AM

Quote:

Originally Posted by RonL

I did see that page. The call to Sony ended in a statement that they were going to pay to fix it and then gave me two phone numbers in the local area to call for service. He explained that their service entity did not service the area so I had to call these guys. When I did they said they would contact Sony for confirmation etc, I didn't get a confirmation number from the Sony guy I spoke to, probably should have. I did get a followup e-mail with an "event number" on it so I do have a reference. I have heard nothing from the service company I called so I'll give them a follow-up call on Monday.
Ron

The service company is telling me that there is no warranty extension!! So the guy I talked to at Sony custoner service lied!! Guess I'll have to go back and get it straightened out now. More when I find out.
Ron

RonL · 11-03-2009, 11:40 AM

Quote:

Originally Posted by RonL

The service company is telling me that there is no warranty extension!! So the guy I talked to at Sony custoner service lied!! Guess I'll have to go back and get it straightened out now. More when I find out.
Ron

Called Sony this a/m. Very disappointed!! The person I talked to this time informed me that the person I talked to last time was in error, there is no extension on the optical block for the KDF-42WE655 model but there is for the 50, 55, and 60.
I asked to speak to a supervisor and got, after a 30 min hold, a person in the Phillipines who "reviewed" my case and stated that there was no warranty extension on my set, that it had expired in Dec 08. When I asked why the were extending the warranty on the rest of the line but not the 42" she told me there was no extension on them either. I tried to get another "level" of service number or e-mail address to talk to but was simply told that I was at the end of the line. She finally simply kept repeating that I wasn't covered and my only recourse was to call a local service company to have it fixed at my expense.
Anyone have any suggestions?
Ron

Loves2Watch · 11-03-2009, 03:35 PM

Quote:

Originally Posted by RonL

Called Sony this a/m. Very disappointed!! The person I talked to this time informed me that the person I talked to last time was in error, there is no extension on the optical block for the KDF-42WE655 model but there is for the 50, 55, and 60.
I asked to speak to a supervisor and got, after a 30 min hold, a person in the Phillipines who "reviewed" my case and stated that there was no warranty extension on my set, that it had expired in Dec 08. When I asked why the were extending the warranty on the rest of the line but not the 42" she told me there was no extension on them either. I tried to get another "level" of service number or e-mail address to talk to but was simply told that I was at the end of the line. She finally simply kept repeating that I wasn't covered and my only recourse was to call a local service company to have it fixed at my expense.
Anyone have any suggestions?
Ron

Write a letter to your state Attorney General...

06-11-2009, 04:34 PM	#1
bcleepe What is HD? Join Date: Jun 2009 Posts: 1	SONY WEGA color problem I have a KF-50WE610 since 2004. Recently the color appears mostly in blue. The color menu can't correct the problem. Is this a costly fix?

06-15-2009, 10:10 AM	#3
Loves2Watch SPAM Police Join Date: Aug 2007 Location: AZ, NM, TX, MX Posts: 13,940	I would recommend calling Sony before you do anything else. __________________ Theater 1 - Panasonic TH-85PF12U Plasma TV, 6 Conrad Johnson LP275M Amps, Anthem Statement D-2 Pre/Pro, 6 Thiel SCS4 Speakers, 2 REL T-1 Subs, Infinity Interlude 120S Sub, Simaudio MOON Orbiter Universal Disc Player, ELP Laser Turntable, 2 Dish Network ViP 622 DVR's, Oppo BDP-83 Blu-ray Player, Onkyo DV-HD805 HD DVD Player. Friends don't let friends buy Korean brand TV's.

06-15-2009, 11:51 AM	#4
PFC5 Super Moderator Join Date: May 2005 Posts: 28,385	Yes call Sony. If it is faulty due to poor design/mfg (which it is since they extended coverage), they should still cover it with enough friendly pressure. Good luck! __________________ Denon AVR-887 Klipsch RP-5 Pwred Towers (mains) (525 watts peak each 12"Subs) All Klipsch RC-25(ctr),(2)SS1(surr),(2)SS1(rearSurr) Toshiba (2)HD-A20,PS3,BD35 For SACD/DVD-A Samsung HD-841 Panny 50pz80u plasma SETTINGS RCA HD50LPW162 50"DLP w/HD2+ SA 3250HD 47" LCD+Yamaha5790+HD-A1(bedroom) Harmony 680 + (2) 670s (amazing remote/support) Game room with Onkyo receiver & B&W Speakers The_Cable_Game Take the high ground and be happier

10-26-2009, 06:27 PM	#6
RonL What is HD? Join Date: Oct 2009 Posts: 4	I took the advice............ And called Sony. Even though I'd been given the impression that the Optical Block on my KDF42WE655 TV was out of warranty I called and Sony said they were going to fix it free! Apparently the Warranty has been extended again. I called a local service company and they will fix it as soon as they get authorization from Sony. While it won't "fix" the engineering or mfg defects in the product, it'll get us another 2-5 years hopefully before we have to go spend another pile of money on another TV. Ron

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06-15-2009, 07:34 AM	#2
dvdslw Sony XBR2 Join Date: Mar 2005 Location: Orlando, Florida Posts: 388	You have a faulty light engine. Sony extended the warranty on the WE models but I believe it recently expired. I'm not sure of the cost because mine was covered. Call some tv repair shops and get estimates.

07-01-2009, 04:05 PM	#5
R2D2repair R2D2 Join Date: Jun 2009 Location: Pacific Beach Posts: 202	Hi,I also have a Sony tv and its doing the same thing exept mine is both the blue chip and the green chip.What's happening is that 3 chips that create the colors for the tv are melting .They dont sell the chips by themselves,you got to buy the whole light engine.I am waiting for that part to arrive from the tvs that we fix here so I can replace those two chips.That way i'll be saving hundreds of dollars.