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Picture does not fit TV screen - Samsung

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Old 05-23-2009, 08:54 AM   #1
A couch and an HDTV to go please.
 

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Default Picture does not fit TV screen - Samsung

I have a Samsung HC-P4241W HDTV and the picture does not fit the TV. The cable company has been out to check on this and they seem to think it could be an issue with my TV. When I watch a HD station the right side and the top of the screen are cut off like it is zoomed in. I can go to the same show not being broadcast in HD and change to 4:3 aspect ratio and confirm that the screen is being cut off. Can anyone help me out with this?
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Old 05-29-2009, 07:33 PM   #2
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Default More info for problem...

After canceling my cable company and getting Dish installed the problem is still there. Should the coaxle cable used to wire my house be RG6/U? Is there a difference between RG6 and RG6/U?

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Old 05-29-2009, 09:07 PM   #3
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No problem for the cable.
The problem seem to be from the TV.
Does the SD channels are correctly centered?
Have you tried the different formats the tv can display?
What cable do you use to connect the box to the tv?
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Old 05-30-2009, 06:10 AM   #4
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It seems that my SD channels are OK. After the satellite was installed, both HD TVs are now acting up, but not in the same way (these are not new TVs, and are at least 5 years old each.) On my smaller Sony 27" FD Trinitron TV I changed the screen to 16:9 Enhanced mode last night and the screen got smaller from top to bottom but the entire screen is there. This leads me to believe that the problem could be with the TVs being old.

On my 42" Samsung (2004 model) it will not let me change to an enhanced mode. When watching SD the black bar on the left is wider than the black bar on the right. I contacted Samsung and of the tech insisted it was the cable/Satalite signal.

Neither TV is equipped with HDMI input. I am using 5 wire component cable (Python Digital Audio Link HDTV High Res. Ultra shield cable).
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Old 05-30-2009, 09:26 PM   #5
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If the SD picture is as you said, this is definively the tv that has a problem in its circuit.
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Old 05-30-2009, 10:09 PM   #6
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Thanks for the help on this issue. It sounds like I need to just buy a new TV.
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Old 06-03-2009, 02:38 PM   #7
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It does sound like the TV is at fault here. I remember you posting about this issue with your cable if I remember correctly, and I think I posted that it is unlikely that it was the cable system that was at fault.

DO you have an extended warranty that might cover the repair or replacement of this 42" Samsung?
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Old 06-06-2009, 06:35 AM   #8
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I do not have an extended warranty on the TV. I also can not find the receipt for the television, so that is why I believe I will just purchase a new TV in the near future. The television is OK to watch for now, but it is just annoying knowing the price the TV cost and the problem I am having. I contacted Samsung and the tier 2 tech person I talked to was pretty rude. She would not say that it was the television, and insisted that it was a problem with the cable and satellite (even though both cable and satellite are having same problem). I just figure the next TV I purchase will not be a samsung, but instead a Sony or other brand that I have experienced good customer support from. Thanks for all of the help.
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Old 06-06-2009, 06:52 AM   #9
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Quote:
Originally Posted by Kentucky Paul View Post
I do not have an extended warranty on the TV. I also can not find the receipt for the television, so that is why I believe I will just purchase a new TV in the near future. The television is OK to watch for now, but it is just annoying knowing the price the TV cost and the problem I am having. I contacted Samsung and the tier 2 tech person I talked to was pretty rude. She would not say that it was the television, and insisted that it was a problem with the cable and satellite (even though both cable and satellite are having same problem). I just figure the next TV I purchase will not be a samsung, but instead a Sony or other brand that I have experienced good customer support from. Thanks for all of the help.
I wouldn't be so quick to drink the Sony Kool Aid either. There are many other high quality products available.
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Old 06-06-2009, 05:45 PM   #10
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I have a Sony FD Trinitron WEGA TV from 2003 that has never given me any problems. Sony always gives me good customer service (they took back a DVD player that I did not have receipt for that was over 2 years old and replaced for free), and they replaced my original Playstation 2 when it broke after 3 years for free with no questions. Good customer service goes a long way in my eyes. When you pay a lot for electronics and they do not last, a manufacturer should stand behind their product. The way Samsung treated me on the phone was wrong. I will look at other brands of TVs but I will not purchase a Samsung again.
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Old 06-07-2009, 05:25 PM   #11
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I have just found a specification page on my Samsung TV and it says the screen can be viewed in 16:9, 4:3 and 14:9 aspect ratios (honestly never heard of 14:9). With part of the screen hanging off the edge of the TV could the TV be set in 14:9 aspect ratio and the satellite broadcasting in 16:9 be messing it up? I know it is obvious I am not knowledgeable about these TVs and I can use all the help I can get. I want to sell this TV and give whoever buys it as much info about it as I can. It would suck if a repair tech came in and changed something as simple as that.
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Old 06-07-2009, 08:58 PM   #12
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That could be it (14:9)
Look in the various YV menu for a setting.
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Old 06-07-2009, 09:25 PM   #13
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I found the code to get into the settings for the Samsung TV. I had to turn off the TV, hit Mute, 1, 8, 2 then power. When the TV came back on there was a menu I had never seen before. At the bottom there was an option to "Reset" and a date of 2003 (I am assuming this is the date the factory settings were programmed into the TV).. Funny that the manufacture date is 2004! I think I might call Samsung back and ask about this. Anyway, I played with the HD 1080i settings and moved the picture vertically and horizontally until it fit the TV. After checking several HD stations it seemed to work. Now the next thing I will do is clean my bulbs. All the info I received on how to do this was on the website www.fixyourowntv.com/index.php and it seemed to have a lot of great information to try before calling a repair tech. Thanks for all the help!
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Old 03-30-2010, 10:22 PM   #14
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Default Specs?

Kentucky Paul, could you tell me how you changed the vertical and horizontal specs within your picture? What setting was it under on your service menu? Video 1,2,3,4,5 and then what specific topic? I cannot seem to find which one it is...

This would be extremely helpful...
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Old 01-05-2011, 09:15 AM   #15
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Default It may not be your TV

I found on my TV, it was my cable company remote... Where the number # symbol is. Also, it has the words ASPECT above the button. This changed the screen setting. This worked for me good luck.
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