Picture does not fit TV screen - Samsung

Kentucky Paul · 05-23-2009, 08:54 AM

I have a Samsung HC-P4241W HDTV and the picture does not fit the TV. The cable company has been out to check on this and they seem to think it could be an issue with my TV. When I watch a HD station the right side and the top of the screen are cut off like it is zoomed in. I can go to the same show not being broadcast in HD and change to 4:3 aspect ratio and confirm that the screen is being cut off. Can anyone help me out with this?

Kentucky Paul · 05-29-2009, 07:33 PM

After canceling my cable company and getting Dish installed the problem is still there. Should the coaxle cable used to wire my house be RG6/U? Is there a difference between RG6 and RG6/U?

SJ44 · 05-29-2009, 09:07 PM

No problem for the cable.
The problem seem to be from the TV.
Does the SD channels are correctly centered?
Have you tried the different formats the tv can display?
What cable do you use to connect the box to the tv?

Kentucky Paul · 05-30-2009, 06:10 AM

It seems that my SD channels are OK. After the satellite was installed, both HD TVs are now acting up, but not in the same way (these are not new TVs, and are at least 5 years old each.) On my smaller Sony 27" FD Trinitron TV I changed the screen to 16:9 Enhanced mode last night and the screen got smaller from top to bottom but the entire screen is there. This leads me to believe that the problem could be with the TVs being old.

On my 42" Samsung (2004 model) it will not let me change to an enhanced mode. When watching SD the black bar on the left is wider than the black bar on the right. I contacted Samsung and of the tech insisted it was the cable/Satalite signal.

Neither TV is equipped with HDMI input. I am using 5 wire component cable (Python Digital Audio Link HDTV High Res. Ultra shield cable).

SJ44 · 05-30-2009, 09:26 PM

If the SD picture is as you said, this is definively the tv that has a problem in its circuit.

Kentucky Paul · 05-30-2009, 10:09 PM

Thanks for the help on this issue. It sounds like I need to just buy a new TV.

PFC5 · 06-03-2009, 02:38 PM

It does sound like the TV is at fault here. I remember you posting about this issue with your cable if I remember correctly, and I think I posted that it is unlikely that it was the cable system that was at fault.

DO you have an extended warranty that might cover the repair or replacement of this 42" Samsung?

Kentucky Paul · 06-06-2009, 06:35 AM

I do not have an extended warranty on the TV. I also can not find the receipt for the television, so that is why I believe I will just purchase a new TV in the near future. The television is OK to watch for now, but it is just annoying knowing the price the TV cost and the problem I am having. I contacted Samsung and the tier 2 tech person I talked to was pretty rude. She would not say that it was the television, and insisted that it was a problem with the cable and satellite (even though both cable and satellite are having same problem). I just figure the next TV I purchase will not be a samsung, but instead a Sony or other brand that I have experienced good customer support from. Thanks for all of the help.

Loves2Watch · 06-06-2009, 06:52 AM

Quote:

Originally Posted by Kentucky Paul

I do not have an extended warranty on the TV. I also can not find the receipt for the television, so that is why I believe I will just purchase a new TV in the near future. The television is OK to watch for now, but it is just annoying knowing the price the TV cost and the problem I am having. I contacted Samsung and the tier 2 tech person I talked to was pretty rude. She would not say that it was the television, and insisted that it was a problem with the cable and satellite (even though both cable and satellite are having same problem). I just figure the next TV I purchase will not be a samsung, but instead a Sony or other brand that I have experienced good customer support from. Thanks for all of the help.

I wouldn't be so quick to drink the Sony Kool Aid either. There are many other high quality products available.

Kentucky Paul · 06-06-2009, 05:45 PM

I have a Sony FD Trinitron WEGA TV from 2003 that has never given me any problems. Sony always gives me good customer service (they took back a DVD player that I did not have receipt for that was over 2 years old and replaced for free), and they replaced my original Playstation 2 when it broke after 3 years for free with no questions. Good customer service goes a long way in my eyes. When you pay a lot for electronics and they do not last, a manufacturer should stand behind their product. The way Samsung treated me on the phone was wrong. I will look at other brands of TVs but I will not purchase a Samsung again.

Kentucky Paul · 06-07-2009, 05:25 PM

I have just found a specification page on my Samsung TV and it says the screen can be viewed in 16:9, 4:3 and 14:9 aspect ratios (honestly never heard of 14:9). With part of the screen hanging off the edge of the TV could the TV be set in 14:9 aspect ratio and the satellite broadcasting in 16:9 be messing it up? I know it is obvious I am not knowledgeable about these TVs and I can use all the help I can get. I want to sell this TV and give whoever buys it as much info about it as I can. It would suck if a repair tech came in and changed something as simple as that.

SJ44 · 06-07-2009, 08:58 PM

That could be it (14:9)
Look in the various YV menu for a setting.

Kentucky Paul · 06-07-2009, 09:25 PM

I found the code to get into the settings for the Samsung TV. I had to turn off the TV, hit Mute, 1, 8, 2 then power. When the TV came back on there was a menu I had never seen before. At the bottom there was an option to "Reset" and a date of 2003 (I am assuming this is the date the factory settings were programmed into the TV).. Funny that the manufacture date is 2004! I think I might call Samsung back and ask about this. Anyway, I played with the HD 1080i settings and moved the picture vertically and horizontally until it fit the TV. After checking several HD stations it seemed to work. Now the next thing I will do is clean my bulbs. All the info I received on how to do this was on the website www.fixyourowntv.com/index.php and it seemed to have a lot of great information to try before calling a repair tech. Thanks for all the help!

trentppp · 03-30-2010, 10:22 PM

Kentucky Paul, could you tell me how you changed the vertical and horizontal specs within your picture? What setting was it under on your service menu? Video 1,2,3,4,5 and then what specific topic? I cannot seem to find which one it is...

This would be extremely helpful...

kxman83 · 01-05-2011, 09:15 AM

I found on my TV, it was my cable company remote... Where the number # symbol is. Also, it has the words ASPECT above the button. This changed the screen setting. This worked for me good luck.

05-23-2009, 08:54 AM	#1
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	Picture does not fit TV screen - Samsung I have a Samsung HC-P4241W HDTV and the picture does not fit the TV. The cable company has been out to check on this and they seem to think it could be an issue with my TV. When I watch a HD station the right side and the top of the screen are cut off like it is zoomed in. I can go to the same show not being broadcast in HD and change to 4:3 aspect ratio and confirm that the screen is being cut off. Can anyone help me out with this?

05-29-2009, 07:33 PM	#2
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	More info for problem... After canceling my cable company and getting Dish installed the problem is still there. Should the coaxle cable used to wire my house be RG6/U? Is there a difference between RG6 and RG6/U?

05-29-2009, 09:07 PM	#3
SJ44 Retired video tech Join Date: Jul 2008 Location: Quebec, Canada Posts: 185	No problem for the cable. The problem seem to be from the TV. Does the SD channels are correctly centered? Have you tried the different formats the tv can display? What cable do you use to connect the box to the tv? __________________ Sony SXRD KDS-R60XBR1, Yamaha RX-V357, Bell 6100

05-30-2009, 09:26 PM	#5
SJ44 Retired video tech Join Date: Jul 2008 Location: Quebec, Canada Posts: 185	If the SD picture is as you said, this is definively the tv that has a problem in its circuit. __________________ Sony SXRD KDS-R60XBR1, Yamaha RX-V357, Bell 6100

06-03-2009, 02:38 PM	#7
PFC5 Former Super Moderator - RIP Join Date: May 2005 Location: Mass Posts: 38,295	It does sound like the TV is at fault here. I remember you posting about this issue with your cable if I remember correctly, and I think I posted that it is unlikely that it was the cable system that was at fault. DO you have an extended warranty that might cover the repair or replacement of this 42" Samsung? __________________ Denon AVR-887 Klipsch RP-5 Pwred Towers (mains) (525 watts peak each 12"Subs) All Klipsch RC-25(ctr),(2)SS1(surr),(2)SS1(rearSurr) Toshiba (2)HD-A20,PS3,BD35 For SACD/DVD-A Samsung HD-841 Panny 50pz80u plasma SETTINGS RCA HD50LPW162 50"DLP w/HD2+ SA 3250HD 47" LCD+Yamaha5790+HD-A1(bedroom) Harmony 680 + (2) 670s (amazing remote/support) Game room with Onkyo receiver & B&W Speakers The_Cable_Game Take the high ground and be happier PSN: PFC5

05-30-2009, 06:10 AM	#4
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	It seems that my SD channels are OK. After the satellite was installed, both HD TVs are now acting up, but not in the same way (these are not new TVs, and are at least 5 years old each.) On my smaller Sony 27" FD Trinitron TV I changed the screen to 16:9 Enhanced mode last night and the screen got smaller from top to bottom but the entire screen is there. This leads me to believe that the problem could be with the TVs being old. On my 42" Samsung (2004 model) it will not let me change to an enhanced mode. When watching SD the black bar on the left is wider than the black bar on the right. I contacted Samsung and of the tech insisted it was the cable/Satalite signal. Neither TV is equipped with HDMI input. I am using 5 wire component cable (Python Digital Audio Link HDTV High Res. Ultra shield cable).

05-30-2009, 10:09 PM	#6
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	Thanks for the help on this issue. It sounds like I need to just buy a new TV.

06-06-2009, 06:35 AM	#8
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	I do not have an extended warranty on the TV. I also can not find the receipt for the television, so that is why I believe I will just purchase a new TV in the near future. The television is OK to watch for now, but it is just annoying knowing the price the TV cost and the problem I am having. I contacted Samsung and the tier 2 tech person I talked to was pretty rude. She would not say that it was the television, and insisted that it was a problem with the cable and satellite (even though both cable and satellite are having same problem). I just figure the next TV I purchase will not be a samsung, but instead a Sony or other brand that I have experienced good customer support from. Thanks for all of the help.

06-06-2009, 05:45 PM	#10
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	I have a Sony FD Trinitron WEGA TV from 2003 that has never given me any problems. Sony always gives me good customer service (they took back a DVD player that I did not have receipt for that was over 2 years old and replaced for free), and they replaced my original Playstation 2 when it broke after 3 years for free with no questions. Good customer service goes a long way in my eyes. When you pay a lot for electronics and they do not last, a manufacturer should stand behind their product. The way Samsung treated me on the phone was wrong. I will look at other brands of TVs but I will not purchase a Samsung again.

06-07-2009, 05:25 PM	#11
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	I have just found a specification page on my Samsung TV and it says the screen can be viewed in 16:9, 4:3 and 14:9 aspect ratios (honestly never heard of 14:9). With part of the screen hanging off the edge of the TV could the TV be set in 14:9 aspect ratio and the satellite broadcasting in 16:9 be messing it up? I know it is obvious I am not knowledgeable about these TVs and I can use all the help I can get. I want to sell this TV and give whoever buys it as much info about it as I can. It would suck if a repair tech came in and changed something as simple as that.

06-07-2009, 08:58 PM	#12
SJ44 Retired video tech Join Date: Jul 2008 Location: Quebec, Canada Posts: 185	That could be it (14:9) Look in the various YV menu for a setting. __________________ Sony SXRD KDS-R60XBR1, Yamaha RX-V357, Bell 6100

06-07-2009, 09:25 PM	#13
Kentucky Paul A couch and an HDTV to go please. Join Date: May 2009 Posts: 10	I found the code to get into the settings for the Samsung TV. I had to turn off the TV, hit Mute, 1, 8, 2 then power. When the TV came back on there was a menu I had never seen before. At the bottom there was an option to "Reset" and a date of 2003 (I am assuming this is the date the factory settings were programmed into the TV).. Funny that the manufacture date is 2004! I think I might call Samsung back and ask about this. Anyway, I played with the HD 1080i settings and moved the picture vertically and horizontally until it fit the TV. After checking several HD stations it seemed to work. Now the next thing I will do is clean my bulbs. All the info I received on how to do this was on the website www.fixyourowntv.com/index.php and it seemed to have a lot of great information to try before calling a repair tech. Thanks for all the help!

03-30-2010, 10:22 PM	#14
trentppp My plasma is High Def. Join Date: Mar 2010 Posts: 8	Specs? Kentucky Paul, could you tell me how you changed the vertical and horizontal specs within your picture? What setting was it under on your service menu? Video 1,2,3,4,5 and then what specific topic? I cannot seem to find which one it is... This would be extremely helpful...

01-05-2011, 09:15 AM	#15
kxman83 What is HD? Join Date: Jan 2011 Posts: 1	It may not be your TV I found on my TV, it was my cable company remote... Where the number # symbol is. Also, it has the words ASPECT above the button. This changed the screen setting. This worked for me good luck.

Similar Threads to Picture does not fit TV screen - Samsung
Thread	Thread Starter	Forum	Replies	Last Post
Just bought the Samsung PN58B560	bflip552	Flat-Panel TVs	18	05-12-2009 08:20 PM
Will we ever see 1080p Tv	stater68	Local HDTV Info and Reception	13	04-05-2007 07:45 AM
Should I return it? Need help on a Slim fit TV	PhattyMcPhatt	Direct-View (tube) TVs	10	06-11-2006 03:50 PM
Samsung DVDHD860 any good?	zeo	HD DVD Players and Discs	8	05-12-2006 08:18 PM
Samsung TXR3079WH review and questions	incognito	Direct-View (tube) TVs	8	09-07-2005 05:17 PM