Sony KDF-E60A20 problems

tnxm · 01-19-2009, 06:35 PM

I have been looking over the forums for month now, great info all over the place. I recently got a 60 inch Sony KDF-E60A20 from a friend for around 400.00. He bought it new in 2006 and used it until he upgraded and sold it to me, never had to replace a bulb in it. Its been great for the last 2 months until today. The problem is the set turns on fine runs for about 1 minutes then goes black(no picture no sounds), then the picture and sound come right back on for another minutes then off for 30 seconds. The lamp light doesn’t come on and no other indicator lights blink. I did a little research and the only thing I found is the lamp is shot, which im ok with I got a good deal on the TV so I have no problem replacing it. just want to know what you guys think before I go and spend $140.00 on a new lamp.
Thanks

SSGCurtis · 01-25-2009, 08:26 PM

I have the same TV and I recently started having the same issue. The issue is , there is to much dust on the bulb. Take off the back panel and spray some compressed air over the bulb and clean out the fan. The dust is burning on the lamp which is causing the safety switch or breaker to shut down the bulb. I cleaned mine today and it works like new. Give it a try and let me know.

ABCRacer · 03-16-2009, 03:58 PM

Did this solution work? I have a KDF-60WF655 which has the same symptoms and is about 3-4 years old. Original lamp but the lamp light does not blink. Only audio/video goes out and comes back on...weird. I will try this tonight to see if I can clean the lamp and let you know how it goes.

kissmint · 03-18-2009, 09:13 PM

Our tv works fine for two years until yesterday when we switched to a new lamp. Tv turns itself off and red light start blinking. Took out the lamp to see what was wrong and the lamp felt pretty hot.

it seems pretty easy to replace, I can't figure out what went wrong.
I try to rule out that it was dust (lamp is 1 day old). Any ideas? tyvm

oh i saw this on sony.. is it relevant?

Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000

As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Microdisplay Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions.

Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached here; all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions.

All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

ABCRacer · 03-26-2009, 08:33 PM

Just to confirm, I cleaned off the lamp with some compressed air and now it works like a charm. The TV has not shut down one bit since then! Thanks to everyone who's contributed to this thread.

R2D2repair · 08-12-2009, 09:56 AM

Quote:

Originally Posted by tnxm

I have been looking over the forums for month now, great info all over the place. I recently got a 60 inch Sony KDF-E60A20 from a friend for around 400.00. He bought it new in 2006 and used it until he upgraded and sold it to me, never had to replace a bulb in it. Its been great for the last 2 months until today. The problem is the set turns on fine runs for about 1 minutes then goes black(no picture no sounds), then the picture and sound come right back on for another minutes then off for 30 seconds. The lamp light doesn’t come on and no other indicator lights blink. I did a little research and the only thing I found is the lamp is shot, which im ok with I got a good deal on the TV so I have no problem replacing it. just want to know what you guys think before I go and spend $140.00 on a new lamp.
Thanks

Hi,do you hear clicking or like tv trying to turn? If you do it could be an issue with the board that powers the lamp it's called the ballast.Did you check the fans if they are running ok?,or if they are dusty? You can clean them with an air pressure can.But if tv has been running from 6000-8000 hrs or from 2-4 yrs ,then most likely it needs bulb replacement .Your part number is xl-2200 found it here: http://cgi.ebay.com/XL-2200-PHILIPS-...4.c0.m14.l1262 God Bless you all!

circuit_boy · 08-12-2009, 10:14 AM

Quote:

Originally Posted by R2D2repair

Hi,do you hear clicking or like tv trying to turn? If you do it could be an issue with the board that powers the lamp it's called the ballast.Did you check the fans if they are running ok?,or if they are dusty? You can clean them with an air pressure can.But if tv has been running from 6000-8000 hrs or from 2-4 yrs ,then most likely it needs bulb replacement .Your part number is xl-2200 found it here: http://cgi.ebay.com/XL-2200-PHILIPS-...4.c0.m14.l1262 God Bless you all!

I don't think he/she is going to answer...
I believe all of the users who posted here have already found their solution, they only needed a can of compressed air.

Shadowlawn · 08-13-2009, 09:15 PM

Kissmint, thank you for that post re: Sony's optical block repair. I have a KDF-E50A10 with the dreaded blue haze/blob issue. I read that Sony's "recall" of the optical block ended December 31st of last year, and assumed I was SOL. I called the number you provided, and they confirmed the information in your post. Now my issue is that my set is a 2005 model not covered by the recall. I am continuing to escalate within Sony to see if I can get this covered. We shall see.

SP-HDFan · 09-01-2009, 11:24 PM

THANKs SSGCurtis for your post it saved me lot of trouble and time.

I have a KDFE60A20 bought in 2006 worked just fine up until y'day, It would stay on for a couple of minutes then shut it selves down. It would come back up again after a wait for couple of mins or so and keep repeating this.

Fortunately the solution is simple.There is dust on the lamp. A switch detects abnormality and turns/shuts the TV down

I removed the front panel , opened up the access to the lamp , did NOT remove the lamp,used compressed air cans to blast the dust away (it was visible) used a vacuum cleaner made sure it looked clean and viola it works just fine now!

Again thanks for SSGCurtis and others who posted on this forum saved me from a lot of trouble.

tvirgo · 09-24-2009, 02:23 PM

My Sony Grand Wega KDF-E60A20 is 4 yrs old and while viewing, the sound and picture goes out as if the tv was turned off. After several seconds both return. I have fixed this in the past by blowing air in the back, cleaning the fan area. That worked for several months but now even cleaning it doesn't fix the problem. I'm not sure if it’s a lamp problem or a lamp ballast problem since the sound goes out with the picture. What's the problem?

R2D2repair · 09-25-2009, 09:02 PM

Quote:

Originally Posted by tvirgo

My Sony Grand Wega KDF-E60A20 is 4 yrs old and while viewing, the sound and picture goes out as if the tv was turned off. After several seconds both return. I have fixed this in the past by blowing air in the back, cleaning the fan area. That worked for several months but now even cleaning it doesn't fix the problem. I'm not sure if it’s a lamp problem or a lamp ballast problem since the sound goes out with the picture. What's the problem?

Hi,The average life of a bulb in your set is 2-4 yrs 6000-8000 hrs,if ballast is bad you'll hear continuous clicking or a sound like wanting to turn on.The lamp that you need is called Philips xl-2200 they sell it here Good luck and God bless you!

splinke · 10-30-2009, 12:57 PM

Quote:

Originally Posted by Shadowlawn

Kissmint, thank you for that post re: Sony's optical block repair. I have a KDF-E50A10 with the dreaded blue haze/blob issue. I read that Sony's "recall" of the optical block ended December 31st of last year, and assumed I was SOL. I called the number you provided, and they confirmed the information in your post. Now my issue is that my set is a 2005 model not covered by the recall. I am continuing to escalate within Sony to see if I can get this covered. We shall see.

Your model is included in an ongoing class action lawsuit. For more information, see my informational web site on Sony optical block problems.

R2D2repair · 11-04-2009, 03:43 PM

Quote:

Originally Posted by tnxm

I have been looking over the forums for month now, great info all over the place. I recently got a 60 inch Sony KDF-E60A20 from a friend for around 400.00. He bought it new in 2006 and used it until he upgraded and sold it to me, never had to replace a bulb in it. Its been great for the last 2 months until today. The problem is the set turns on fine runs for about 1 minutes then goes black(no picture no sounds), then the picture and sound come right back on for another minutes then off for 30 seconds. The lamp light doesn’t come on and no other indicator lights blink. I did a little research and the only thing I found is the lamp is shot, which im ok with I got a good deal on the TV so I have no problem replacing it. just want to know what you guys think before I go and spend $140.00 on a new lamp.
Thanks

Hi,it does sound like your lamp needs to be replaced, your part # will be xl-2200 and its made by philips found original here I recomend to get lamp only which is $124.99 and to reuse your housing ,here's instructions to replace it: http://guides.fixyourdlp.com/sony/XL-2200.php Good luck and God bless you!

01-19-2009, 06:35 PM	#1
tnxm What is HD? Join Date: Jan 2009 Posts: 2	Sony KDF-E60A20 problems I have been looking over the forums for month now, great info all over the place. I recently got a 60 inch Sony KDF-E60A20 from a friend for around 400.00. He bought it new in 2006 and used it until he upgraded and sold it to me, never had to replace a bulb in it. Its been great for the last 2 months until today. The problem is the set turns on fine runs for about 1 minutes then goes black(no picture no sounds), then the picture and sound come right back on for another minutes then off for 30 seconds. The lamp light doesn’t come on and no other indicator lights blink. I did a little research and the only thing I found is the lamp is shot, which im ok with I got a good deal on the TV so I have no problem replacing it. just want to know what you guys think before I go and spend $140.00 on a new lamp. Thanks

03-18-2009, 09:13 PM	#4
kissmint What is HD? Join Date: Mar 2009 Posts: 1	Sony KDF something Our tv works fine for two years until yesterday when we switched to a new lamp. Tv turns itself off and red light start blinking. Took out the lamp to see what was wrong and the lamp felt pretty hot. it seems pretty easy to replace, I can't figure out what went wrong. I try to rule out that it was dust (lamp is 1 day old). Any ideas? tyvm oh i saw this on sony.. is it relevant? Models: KDF-42E2000, KDF-46E2000, KDF-50E2000, and KDF-55E2000 As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model Microdisplay Rear Projection televisions until June 30, 2010, regardless of purchase date. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions. Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before February 28, 2009 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached here; all claims must be postmarked by April 15, 2009. See the claim form for complete terms and conditions. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669.

09-01-2009, 11:24 PM	#9
SP-HDFan What is HD? Join Date: Sep 2009 Posts: 1	KDF E60A20, the problem was dust, now we are fine. THANKs SSGCurtis for your post it saved me lot of trouble and time. I have a KDFE60A20 bought in 2006 worked just fine up until y'day, It would stay on for a couple of minutes then shut it selves down. It would come back up again after a wait for couple of mins or so and keep repeating this. Fortunately the solution is simple.There is dust on the lamp. A switch detects abnormality and turns/shuts the TV down I removed the front panel , opened up the access to the lamp , did NOT remove the lamp,used compressed air cans to blast the dust away (it was visible) used a vacuum cleaner made sure it looked clean and viola it works just fine now! Again thanks for SSGCurtis and others who posted on this forum saved me from a lot of trouble.

09-24-2009, 02:23 PM	#10
tvirgo What is HD? Join Date: Sep 2009 Posts: 1	Tried the compressed air...work for a few months but the problem returned. My Sony Grand Wega KDF-E60A20 is 4 yrs old and while viewing, the sound and picture goes out as if the tv was turned off. After several seconds both return. I have fixed this in the past by blowing air in the back, cleaning the fan area. That worked for several months but now even cleaning it doesn't fix the problem. I'm not sure if it’s a lamp problem or a lamp ballast problem since the sound goes out with the picture. What's the problem?

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01-25-2009, 08:26 PM	#2
SSGCurtis What is HD? Join Date: Jan 2009 Posts: 2	I have the same TV and I recently started having the same issue. The issue is , there is to much dust on the bulb. Take off the back panel and spray some compressed air over the bulb and clean out the fan. The dust is burning on the lamp which is causing the safety switch or breaker to shut down the bulb. I cleaned mine today and it works like new. Give it a try and let me know.

03-16-2009, 03:58 PM	#3
ABCRacer What is HD? Join Date: Mar 2009 Posts: 2	Did this solution work? I have a KDF-60WF655 which has the same symptoms and is about 3-4 years old. Original lamp but the lamp light does not blink. Only audio/video goes out and comes back on...weird. I will try this tonight to see if I can clean the lamp and let you know how it goes.

03-26-2009, 08:33 PM	#5
ABCRacer What is HD? Join Date: Mar 2009 Posts: 2	Just to confirm, I cleaned off the lamp with some compressed air and now it works like a charm. The TV has not shut down one bit since then! Thanks to everyone who's contributed to this thread.

08-13-2009, 09:15 PM	#8
Shadowlawn What is HD? Join Date: Aug 2009 Posts: 1	Kissmint, thank you for that post re: Sony's optical block repair. I have a KDF-E50A10 with the dreaded blue haze/blob issue. I read that Sony's "recall" of the optical block ended December 31st of last year, and assumed I was SOL. I called the number you provided, and they confirmed the information in your post. Now my issue is that my set is a 2005 model not covered by the recall. I am continuing to escalate within Sony to see if I can get this covered. We shall see.