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Sony KDF-50E2000

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Old 11-17-2008, 07:59 PM   #1
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Default Sony KDF-50E2000

Big problem. I contacted Sony and they said they have had no problems or complaints about this prob with the KDF-50E2000 .I have sent them a number of E-mails and talked to them twice. they still say it is not a problem with the optical block and they have not had any problems with this model............ WHAT DO YOU THINK....Oh and please notice this is a black&white film on TCM ..Sony did replace the optical block on my KDS-R60XBR1 under warranty.....

Any Sony Reps on the forum feel free to comment...Also need an E-mail too Sony where i can send them this picture as proof there is a problem

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Last edited by Ratdaddyo8; 11-17-2008 at 08:03 PM.
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Old 11-17-2008, 08:39 PM   #2
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It sure looks like an optical block issue to me. Why not ask to speak to a level 2 tech at Sony and get an email address to send a copy of this pic, and make sure to tell him that this is with a black & white movie, so they can figure out what is causing the problem.

Good luck!
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Old 11-17-2008, 09:40 PM   #3
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Default Sony kdf 50e2000

My KDF 50E2000 was purchased on 10/21/2007 and 3 weeks out of warranty the same symptoms. Your pic is a picture of my set. I have contacted Sony and they will not admit to this being a problem with this set. I have been a loyal Sony customer for over 3o years, but will never again buy a Sony. I even mentioned that some people were reporting a deal on a discounted set when the optical block was bad on these sets and was told, "We have no offers af that kind, sir. The part is covered for 2 years but you must pay labor costs. I'm so mad I'm vibrating!!!
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Old 11-17-2008, 09:45 PM   #4
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The sad thing is i think these HDTVs are not any where near as dependable as the old CRT TVs have been for decades now since they started using ICs.

I hope they get better quality so that they last as long over the next few years because when we are paying this kind of money for them, they SHOULD be every bit as dependable IMO.
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Old 11-17-2008, 09:46 PM   #5
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I too am pissed because also within the past 30 days i had to replace the bulb in my 60 XBR1 $249.00 no problem got my 8000 Hrs normal repair but i also had to replace my sony dg1000 reciever because the HDMI circuit went out, now this problem with the 50E2000..Sony is realy sucking at this time for me. I talked to a repair tech where i got the replacement bulb for my XBR1 and he said it would cost me $1125.00 to repair the optical block on the 50e2000 i showed him a pic of the problem and he said yep bad block but its not on his list of recalls. I paid $1700.00 new for the tv ..Wow $1700.00 to $2000.00 for a new TV every 2 1/2 years WHAT A DEAL(sony is getting).. My 10 yr old 35inch Tosh 300 lbs tube that i sold a good friend($75.00) is still going strong .......I wonder if she will sell it back to me HEHE
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Denon AVR 1909 7.1 Reciever
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Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
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All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe

Last edited by Ratdaddyo8; 11-17-2008 at 10:05 PM.
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Old 11-17-2008, 10:06 PM   #6
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Default Sony kdf 50e2000

So how long before Sony owns up to having an optical block issue with the KDF XXE2000 sets as well? My experiences these past few days talking with support has left me with a very bad taste in my mouth.
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Old 11-18-2008, 11:57 AM   #7
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Here's what Sony said,

Charles, Thank you for contacting Sony Support. I'm sorry for the difficulties you're experiencing with the display of your Sony TV. Please follow the steps given below to troubleshoot the issue: -Make sure there is no glare or reflection from an external light source on the TV screen. -Try plugging the power cord into a different electrical outlet and/or surge protector. -Connect the video source to a different input on the television and check the operation. -Connect a different video source to the television and check the operation. -Try changing the cables. -Reset the Television to factory settings. Please refer to page 83 of the instruction manual supplied with your TV for the information on resetting the Television: NOTE: The KDF50E2000 TV is not known by Sony to be defective in any way and we are not aware of a problem. Sony does not address any comments published on, or quoted from a non-Sony website. If the issue persists after following all the steps service will be required. You can find repair information and initiate service at: http://eservice.sony.com You can view, save and/or print our manuals and other supplied documentation from our website at: https://www.docs.sony.com If you experience difficulties please visit: http://www.kb.sony.com/selfservice/d...rnalId=C257998 Thank you for being a valued Sony Customer. The Sony Email Response TeamC6MFBlake
__________________
Equipment:
Sony KDS-R60XBR1
Sony S300 Blu-ray
Denon AVR 1909 7.1 Reciever
Toshiba HD-A2KU HD-DVD
Toshiba M752 VCR/VHS
Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
Cables Too many to count



All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe
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Old 11-18-2008, 11:58 AM   #8
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OH and also,

Charles, Thank you for contacting Sony Support. We're sorry for the inconvenience you're experiencing with the Sony TV as it requires service. However, please note that this model is not known by Sony to be defective in any way and we are not aware of such issue. Sony does not address any comments published on, or quoted from a non-Sony website. We wish to assure you that Sony products do enjoy an excellent reputation for reliability. Despite the precautions taken during the course of design and production, as well as quality assurance, no manufacturer can completely eliminate potential component failure. We can only hope that your faith in Sony products be restored. We recommend that you've the TV serviced at one of our authorized service centers. You can find repair information and initiate service for your TV at: http://eservice.sony.com Thank you for your time. The Sony Email Response TeamC6EHWilliam

At this point i am done with Sony products!!!
__________________
Equipment:
Sony KDS-R60XBR1
Sony S300 Blu-ray
Denon AVR 1909 7.1 Reciever
Toshiba HD-A2KU HD-DVD
Toshiba M752 VCR/VHS
Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
Cables Too many to count



All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe

Last edited by Ratdaddyo8; 11-18-2008 at 12:14 PM.
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Old 11-18-2008, 12:29 PM   #9
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Quote:
Originally Posted by Ratdaddyo8 View Post
At this point i am done with Sony products!!!
As I am for similar issues. It seems to me the quality is removed before the name goes on, these days.
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Old 11-18-2008, 12:50 PM   #10
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Ratdaddy (may I call you "Rat?")

I am far from a tech guru, but I'm not absolutely certain that is an OB problem.

When watching program material that is in color: how do the colors look? Normal? Distorted or some colors overemphasized while others are not? Do you see any blotches or haze of blue, yellow, green or other color anywhere on the screen that are not part of the program image being displayed?

It may indeed be the OB, but it could also be one of the boards. If you have or can get a calibration disc, try using it to properly adjust the settings as best as possible for a color image. If it is a board or the OB, of course you won't be able to get it completely calibrated.

After calibrating, if you're still seeing the problem and it continues only when viewing b&w material, try playing with the various color controls to see if you can minimize it without affecting color material too much, especially if your model has separate RGB controls in addition to the other picture controls.

Bottom line: sometimes a set showing color bleedthrough on a b&w picture can be adjusted to minimize or eliminate the problem with minimal effect on color pictures, but not if there is a malfunctioning part that requires service.

Let us know how wrong I turn out to be here.
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Old 11-18-2008, 01:04 PM   #11
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Quote:
Originally Posted by Loves2Watch View Post
As I am for similar issues. It seems to me the quality is removed before the name goes on, these days.
I agree that Sony is not what it used to be and is largely trading on its past glory.

But I think the problem is broader than Sony. I think when we can look back with a historical perspective, we may see that anyone who purchased a non-CRT type rear projection microdisplay HD set no matter who manufactured it was, in reality, an involuntary Beta-tester for a failed technology.

Sony got the Qualia 006 right, but neither they nor any other manufacturers were able to duplicate that level of quality and reliability in a set with a price point the masses (aka me) could afford.
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Old 11-18-2008, 01:18 PM   #12
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2 possibilities from what I can see.

Optical block. When the light passes through the LCD chips, the chips can be misaligned or faulty, causing false color or blobs to appear. This is the common problem with Sony LCD projections.

The other slim possibility is that you put the wrong lamp in there. If you put an elliptical versus a parabolic lamp you will get a sort of haze of color and light around the edges of the screen. I'm not exactly sure if that would be your problem, but it's a good idea to always check the simplest solutions first. If you have a typical Sony LCD projection, then you should have a parabolic lamp in there.
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Old 11-18-2008, 02:06 PM   #13
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Quote:
Originally Posted by eddiesdguy View Post
2 possibilities from what I can see.

Optical block. When the light passes through the LCD chips, the chips can be misaligned or faulty, causing false color or blobs to appear. This is the common problem with Sony LCD projections.

The other slim possibility is that you put the wrong lamp in there. If you put an elliptical versus a parabolic lamp you will get a sort of haze of color and light around the edges of the screen. I'm not exactly sure if that would be your problem, but it's a good idea to always check the simplest solutions first. If you have a typical Sony LCD projection, then you should have a parabolic lamp in there.
Factory lamp still in there......
__________________
Equipment:
Sony KDS-R60XBR1
Sony S300 Blu-ray
Denon AVR 1909 7.1 Reciever
Toshiba HD-A2KU HD-DVD
Toshiba M752 VCR/VHS
Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
Cables Too many to count



All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe
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Old 11-18-2008, 03:07 PM   #14
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Quote:
Originally Posted by BuTal63 View Post
Ratdaddy (may I call you "Rat?")

I am far from a tech guru, but I'm not absolutely certain that is an OB problem.

When watching program material that is in color: how do the colors look? Normal? Distorted or some colors overemphasized while others are not? Do you see any blotches or haze of blue, yellow, green or other color anywhere on the screen that are not part of the program image being displayed?

It may indeed be the OB, but it could also be one of the boards. If you have or can get a calibration disc, try using it to properly adjust the settings as best as possible for a color image. If it is a board or the OB, of course you won't be able to get it completely calibrated.

After calibrating, if you're still seeing the problem and it continues only when viewing b&w material, try playing with the various color controls to see if you can minimize it without affecting color material too much, especially if your model has separate RGB controls in addition to the other picture controls.

Bottom line: sometimes a set showing color bleedthrough on a b&w picture can be adjusted to minimize or eliminate the problem with minimal effect on color pictures, but not if there is a malfunctioning part that requires service.

Let us know how wrong I turn out to be here.
Everthing looks fine color picture nice and clear..Just the line at the top and bottom of the screen.....
__________________
Equipment:
Sony KDS-R60XBR1
Sony S300 Blu-ray
Denon AVR 1909 7.1 Reciever
Toshiba HD-A2KU HD-DVD
Toshiba M752 VCR/VHS
Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
Cables Too many to count



All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe
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Old 11-18-2008, 03:12 PM   #15
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Anyway i'm not going to worry about it, as soon as the set dies. I'll switch to another brand after much research.....Thanks for all your replies.....
__________________
Equipment:
Sony KDS-R60XBR1
Sony S300 Blu-ray
Denon AVR 1909 7.1 Reciever
Toshiba HD-A2KU HD-DVD
Toshiba M752 VCR/VHS
Denon 1920 DVD/Super Audio CD
Acoustech Speakers 7.1
HT-75 Towers
HT-65 Center
HT-63 surround
HT-63 rear channel x 2
H100 Subwoofer
Cables Too many to count



All cables run through pvc pipe in wall and ceiling with extra pull cords in pipe
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