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Sony KDF-55WF655 and blue light

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Old 10-01-2008, 11:28 AM   #1
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Default Sony KDF-55WF655 and blue light

I've got a blue light "leaking" out of the bottom left corner of the screen onto the picture. It's just a few inches in size and comes and goes but once projected a blue line across the bottom of the entire screen. The TV is about 2.5 years old. Any ideas would be appreciated.
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Old 10-01-2008, 02:40 PM   #2
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In all probability you are another victim of a Sony Optical Block failure.

Normally, this would be a very expensive repair. However, you are in luck. Go here and act fast - deadline is December 31:

http://esupport.sony.com/US/perl/new...55&news_id=206

Do not wait until the last minute to have the repair done. Some owners have also reported problems with the new OB. Leave yourself enough time to see how the new OB holds up, before the deadline.

Good luck.
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Old 10-06-2008, 04:36 PM   #3
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Thanks, Sony is sending someone out to take a look at the it.
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Old 10-07-2008, 03:26 PM   #4
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Sony called and offered to fix it for free or they will upgrade me to a KDL52W4100 LCD for $843. It's a little smaller, but it's 1080p and brand new. I'll probably take the upgrade. FYI, if anyone has this problem, act now. The extended warranty coverage lasts until 12/31/08. After that, the tech said the repair would about $1,000 for parts plus labor.
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Old 10-08-2008, 03:44 AM   #5
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I would go for the upgrade to the LCD panel if I were you, but that is just me.

Good luck!
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Old 02-12-2009, 04:03 PM   #6
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I have the blue screen problem with my KDF 55 for about one month. I thought it was the bulb since I use the TV for about 10-12 hrs/day since I bought it in February 2005 ( $ 2,900). I changed the bulb, and of course, nothing has changed. I called today and they told me about the optical block and also that I am "SOL" since the extended warranty expired two months ago. I talked to a supervisor and he told me the same thing. I would like to mention that I am memeber of SONYSTYLE and that I am getting 3 emails/per week, but none notified me of any recall per se. Well, they guy wasn't impressed. After asking to speak to his supervisor, he informed me that I could write a letter to HQ. Of course, to fix it out of my own pocket will be about 1, 200 USD. What a rip-off
I will write the letter, but if they don't take care of it, I will never buy SONY ever in my life ( I do have SONY camera, DVD, surround-sound).
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Old 02-14-2009, 03:08 PM   #7
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I found out the same thing on the optical block problem on our TV; it started two weeks ago and the blue blob is getting larger on the left of the screen. First I called our local Sony repair tech; he knew immediately what it was & suggested calling Sony to 'find out about any recalls' that would possibly help with the $1200 cost of repair. yeah Roy@ Sony claimed recall expired 12-31-2008? I've had recall issues from other brands no expiration date was ever noted. Now I'm in a waiting period for a 'supervisor's' call during M-F business hours to problably find out I too have to write a letter to Sony exs to stand by their product. It's so disappointing. Now we don't trust Sony products as we had in the past.
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Old 03-13-2009, 04:35 PM   #8
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Well, after writing a long letter SONY has contacted me and said that " no, we will not fix your TV", but we can give you a discount towards a new SONY product. The TV needs to be purchased directly from them (SONYSTYLE) where they are about 20-30% more money than regular stores, AND the discount they give you is really crap....anywhere between 300 ( off a $2500 TV) or $ 900 (off a $ 3,900 TV). Needless to say, I am royally pissed and I will never buy SONY products again. I will not even buy cds that are made by SONY recording studious. Also, the customer service guy was rude beyond belief. I mean, I know the economy is bad, but treating the customers the way they do, it will guarantee SONY's demise in 4-5 years.
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Old 04-15-2009, 10:02 AM   #9
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Default KDF42WE655 Sony TV with Optical Block

I too, just found out our TV has this optical block and the warranty repair offered by Sony expired on 12/31/08. Like I go on every company's website everyday searching for news alerts on their products? I called Sony this morning and escalated my request to the national headquarters and all they will offer us, is $300 towards the repair or an opportunity to purchase another Sony TV at a reduced price. I paid $2200 for this TV four years ago, and they think I am going to buy another Sony TV? Buyers beware and do not purchase a Sony TV. I am going to continue to post to various websites regarding this company, including Consumer Reports.
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Old 04-19-2009, 02:01 PM   #10
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Default Sony Blue Blur

I have the Sony KDF-E42A10 and I have the same problem that just
developed on my tv this weekend. It almost seems like it's grown in
size also. So far, I've read several different forums and all seem to
get the same type reply from Sony if the tv is not covered by any type recall(which mine is not). I did email Sony tech support to see
what they would say and SURPRISE! they only told me to contact
Sony service and go that route. The tv is only three years old now.
I'm not sure what exactly I may do at this point, but I don't see myself paying $1000+ to repair what I have now. Does anyone
think that they will issue any type of a future recall on this type
problem for this tv?
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Old 04-28-2009, 02:13 PM   #11
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Smile 2005 Sony KDF-60XS955 WITH BLUE SCREEN

I have a 2005 Sony KDF-60XS955 and I have experienced the blue screen (light engine) defect. Because of what you have posted on this website, I purchased the extended warranty from Best Buy. The Geek Squad is sending a repair person out to replace the light engine free of charge. I would advise anyone who pays over $150.00 for a tv to purchase an extended warranty. Thanks again
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Old 07-10-2009, 10:05 AM   #12
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Hi,it seems your problem is with the lcd chips.Lcd technology uses 3 chips blue,green,red that create the colors on your tv when they start to melt you'll get color blur,like the one you are getting.I also have a Sony and its doing the same thing but mine on both corners.This is a common failure on the sonys. Unfortunetaly they don't sell the chips by themselves, you'll need yo get the whole light engine.Good luck .God bless you!
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Old 07-19-2009, 10:27 PM   #13
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Default Sony really disappointed me.

I have over the years bought almost exclusively Sony products. Cameras both still and moving, cd players, TV's and so on. I had bought the KDF55WF655 for my wife after she had her knees replaced. I had spent three months researching TV's to find the right one. Paid $2995.00 plus tax. Also bought a Sony receiver 6.1 and speakers for our new home theater. I also bought the 4 yr extended warranty. MY WARRANTY EXPIRED IN FEB 2009. I did not know about the optical block problem or the "recall". I also am a member of Sony Style (having purchased in like Jan or Feb a Bravia TV for our bedroom. I thought the "blue" was just a symptom of needing a new bulb. Our bulb just happened to be going on and off at the same time. So I replaced the bulb. I just can not believe that Sony did not notify me, a registered customer of the recall and has left me holding the bag. Goes to show their true colors. Sad. I use to like them.
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Old 07-21-2009, 10:53 AM   #14
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Howdy,For sure it sounds like a bad light engine problem.That line will keep growing and growing,it might even last more years.Good luck partner.
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Old 08-19-2009, 02:57 PM   #15
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Default I encountered the same issues with my KDFE42A10

Quote:
Originally Posted by mgata View Post
Well, after writing a long letter SONY has contacted me and said that " no, we will not fix your TV", but we can give you a discount towards a new SONY product. The TV needs to be purchased directly from them (SONYSTYLE) where they are about 20-30% more money than regular stores, AND the discount they give you is really crap....anywhere between 300 ( off a $2500 TV) or $ 900 (off a $ 3,900 TV). Needless to say, I am royally pissed and I will never buy SONY products again. I will not even buy cds that are made by SONY recording studious. Also, the customer service guy was rude beyond belief. I mean, I know the economy is bad, but treating the customers the way they do, it will guarantee SONY's demise in 4-5 years.
I am in the same boat as everyone here and wonder how a class action lawsuit is started. I mean how can they get away with this when there are so many people involved. I have visited multiple websites and everyone has the same issues with the Sony rear projection TV. According to the local retailer, they had so many issues with this type of televisions that they stopped making them all together.
I have the KDFE42A10 and Sony required that I pay an authorized repairman $90 to come in and "verify the diagnosis" given to me by the Sony technician over the phone. Of course he verified it was the issue and gave me an estimate of $870 to repair the TV, which Sony will NOT do. So, I have a 3 1/2 year old TV that I had the extended plan on from Best Buy, and have followed the maintenance recommendations and replaced two "bulbs." This TV was cared for to Sony's Specs!!! This TV is no good and all they will give me is $400 towards a new TV. The one they picked is their lowest model and because they no longer make the 42" and a 46" wont fit in my entertainment center, I have to downgrade in size as well. Very frustrating. To top it off, like the person quoted above said, they mark up the tv's. So, if I were to purchase a replacement TV thru Sony, they will only give me $400 towards a new TV. There is one up at Best Buy that is $1699.99 and it comes with a Blue Ray player. The same TV on Sony Select...minus the middleman markup... is $1999.99, and they will let me have it for $1594.99. $105 off and I dont even get the Blue Ray, I have to pay delivery charges that are free thru Best Buy, and I have to pay to dispose of the useless piece of Sony junk..again free thru Best Buy. So.... in the long run it is significantly cheaper to go thru Best Buy, even though I am paying them their profit. I believe they just want me to choose to do this so they have cleared their sense of "responsibility" and get away with doing nothing as they had initially planned to do!! I really hope that there is a class action suit and that this negative feedback affects Sony's sales, especially in this poor market, they deserve what they have done for their customers...nothing.
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