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Old 02-06-2005, 08:39 AM   #31
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Thumbs up Use only authrozied internet dealer

Be shure to check out the seller at http://resellerratings.com/
and buy from a authrozied internet dealer.
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Old 02-11-2005, 11:45 PM   #32
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Old 02-12-2005, 12:21 PM   #33
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Default Electronics Expo

Anyone have experience with Electronics Expo? I'm considering buying a Sony KDF60WF655 from them as opposed to OneCall.
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Old 02-12-2005, 02:11 PM   #34
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From what I've heard both are pretty reputable authorized dealers for sony. I think they both have 9.0+ reseller ratings. I'm planning on get the sony kdf55wf655 and wanted to go with electronics-expo.com but they ran out of stock right now. However, since onecall here is on the westcoast they can sent it to me faster. Also you can pricematch electronics-expo.com price with onecall (if it's higher there)and they will match it. You can't go wrong with either one I think.
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Old 02-12-2005, 02:52 PM   #35
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cut from washington newspaper;jo

Anyone shopping for home electronics toys like DVD players or camcorders knows the retail competition is fierce.
Tom Sowa The Spokesman-Review Staff writer

Big dealers like Circuit City, Best Buy and even Radio Shack are looking for any advantage to lure customers into their stores.

Shoppers now confront massive displays, flashy promos and loud music that hawk the latest in consumer electronics merchandise.

The online home-electronics market has its own version of that competition; it may not be as gaudy, but it's just as intense.

Online shoppers confront a whole different pitch, and mostly from different companies than those in the retail electronics business.

Web sites for companies like J&R Music, AbT Electronics and others often feature 20 or 30 products per page. Their highly graphic click-through menus, pricing options and customized shopping carts create an online candy store for gadget hounds.

Companies that are doing well in the online market, like Spokane's One Call.com, have learned a few lessons about e-commerce and marketing.

To tweak a common refrain, they keep it simple but not stupid.

Combining loads of pictures and graphics with easy-to-follow menu choices, One Call has adopted a successful e-commerce model: help shoppers get as much information as they need without being intrusive or pesky.

One Call is the online division of Huppin's Photo, Hi-Fi and Video, the established, privately owned retail store in downtown Spokane.

Since its launch in 1994, One Call has easily become Spokane's most successful e-commerce Web site. It concentrates on quality video and audio equipment, especially newer products.

"We've doubled our business at One Call every three years," said Huppin's president Murray Huppin.

Huppin, who started One Call with modest expectations, has come to view the online site as a major way to reach customers nationwide.

"You need to find a way to personalize an impersonal shopping experience."

After a sales slump following Sept. 11, business has picked up on One Call. Huppin said the site generates about 300 online sales per day, but he declined to reveal total revenue for either One Call or Huppin's Photo.

More than 80 percent of One Call's purchases come from residents in California, New York and Texas. Like other e-commerce sites, One Call doesn't charge sales tax, except for purchases by Washington residents.

Even that small drawback didn't stop Spokane Valley resident Mike Winebarger from shopping at One Call recently.

Winebarger, a laid off Kaiser Trentwood worker, was shopping for a high-end woofer for his home stereo. He found the model he wanted through One Call, then bought it for $550.

He knew One Call was associated with Huppin's and he figured he could trust a company basically across town.

Winebarger isn't too unlike most online home-electronics consumers. He'll shop for good deals on items in the modest to mid-priced range. When he covets something more expensive, he prefers to make an in-store purchase.

Even after his pleasant One Call experience, Winebarger ended up buying a high-end TV from one of Huppins' competitors, a chain retailer on North Division.

"I don't like going to the Huppin's store. It's small. I'd prefer a larger place, with plenty of parking," Winebarger said.

Though no organization tracks total sales by e-commerce companies, the home electronics industry is big business. Total U.S. sales of home video systems, cameras and audio systems totaled $24.4 billion in 2000, the most recent year for which statistics are available.'

By some industry measures, One Call is in the top 10 among consumer-electronics sites in terms of annual sales. It's one of the top-rated home-electronics sites at BizRate, a popular Web survey company.

In the past year, as the dot-com crash took effect, many similar sites offering comparable products fell by the wayside.

Oregon Camera, a Portland-based company with a long history, was sold to national chain RitzCameras.com.

And 800.com, also based in Portland, folded in the tech slump, with Circuit City buying its customer lists.

The survivors, said Huppin, are companies that already had a retail store, or started as mail-order operations, like Crutchfield.com, an East Coast electronics retailer.

When One Call was launched in 1994, company owners tried to downplay the online site's existence. At the time, the logic was that online shopping could erode the retail store's sales.

By 1998, the opposite had occurred. The retail store enjoyed continued revenue growth, while One Call boomed and prospered.

Today, in fact, One Call generates about 80 percent of total sales for the company, with the retail store only accounting for 20 percent, said Huppin.

Each operation has a different sales team, but accountants and a few administrative positions are shared.

One key difference is that the 17 sales and customer service reps for One Call share a team bonus system. The incentive is toward sales without creating a system that pits one rep against another in the office.

The retail store, which employs about 20 sales people, uses incentives that allow for individual performance bonuses.

The One Call staff has its own office on the fourth floor of the U.S. Bank Building, a block away from Huppins' downtown store on West Main.

One Call stays open 360 days a year, offering live phone help from 6 a.m. to 8 p.m. Monday-Friday and from 7 a.m. to 6 p.m. weekends.

Each day, One Call's sales agents either process completed orders or answer phone questions from customers.

Huppin said he had to be careful not to lose sight of the company's chief audience -- mostly male customers who love their home gear and are willing to spend for the newest gizmos.

At one time, One Call considered adding laptops and personal digital assistants or MP3 players. Huppin held back, realizing that one of the company's strengths was its core focus on high-quality camcorders, digital cameras, home-theater systems, DVDs and audio gear.

Price is important, but it's not the main feature that wins customer loyalty, said Huppin.

"In fact, we don't offer the lowest prices on some items. We try to compete on service and customer satisfaction."

Like other successful e-commerce companies, One Call gives shoppers quick access to someone who can help with shopping decisions. Each page on the Web site showcases an 800 number; if someone calls it, they reach a real person, not a recording or automated system.

Huppin and his One Call staff agree that the e-commerce site does best by not trying to be too fancy.

At one time, One Call thought about adding an online build-your-home-theater feature.

"We didn't have the technology available five years ago to offer that feature," said Huppin. Now he's not sure customers really need it anyway.

Like other online retailers, One Call also tried placing banner advertisements on other Web sites. Those ads didn't generate significant sales, he said.

Huppin is not interested in adding bells and whistles that try to determine what online customers want based on past visits to the One Call site.

He's visited sites like Amazon.com that offer pop-up messages like: "Hello, Murray Huppin, welcome back. We think you'd be interested in the following new items."

Said Huppin: "I don't think that experience is personalized. To me it's creepy."

Shoppers at One Call see the same pages and information, whether they are first-time visitors or veterans, said David Keith, information technology manager for One Call.

"We've worked very hard on building our own (Web) system," said Keith. "Our site is very dynamic, and we're constantly modifying it on the back end.

"One thing we've learned is that users really like how easy it is to find information about products."

Business writer Tom Sowa can be reached at (509) 459-5492 or by e-mail at toms@spokesman.com.

http://www.spokesmanreview.com/news-...ction.business
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Old 02-12-2005, 04:22 PM   #36
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Talking Check it out

I really did my homework before I bought from these folks, Onecall aka Huppins hifi and camera is located in a beautiful part of downtown spokane washington near the riverfront,This is a Upscale area and Huppins in a upscale store,they have been in business for Years and Years and always rate very High at reseller ratings, I really dont work for them, Just really impressed, sincerley jo

Click on a map and see the video

http://downtown.spokane.net/downtown..._Music_Cameras
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Old 02-15-2005, 10:39 PM   #37
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Default I used to chuckle at Crutchfield customers until...

I recently purchased a Sony KDF-42WE655 from Crutchfield. The price was a very competitive $2249. (At all the 'pricefinder-type' websites the Crutchfield price shows up as $2499, because you only get to see the discount after adding the item to your cart on the Crutchfield website.)

This price was a few hundred dollars higher than the cheapest of the NY/NJ websites, but those businesses looked too skeevy to deal with. If I have a real beef, I can drive to Charlottesville, VA and pound on a desk. Might not want to do that in a pier warehouse in Brooklyn.

After a minor hassle with billing (had to add my shipping address to my credit card account) I received a call from Eagle Global Logistics arranging a time for delivery. They were here exactly when promised, carried the TV up a flight of rickety wooden stairs, set it up, and took away the packaging.

Soooo... The TV was $150 less than Best Buy's sale price, I paid no sales tax, and it was expertly delivered for only $19. Hard to beat, especially when you weigh in the cost/schedule/performance risk you may introduce to get the absolute rock bottom price from other vendors.
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Old 02-18-2005, 02:47 PM   #38
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Default Electronics-Expo

Quote:
Originally Posted by trinirngr
Anyone have experience with Electronics Expo? I'm considering buying a Sony KDF60WF655 from them as opposed to OneCall.
I ordered that very same TV from Electronics Expo early last month. Paid 2373 and 225 for shipping. I placed my order on Sat and received my TV that next Friday. I received tracking info. once my order was shipped and didn't have any problems. When the TV arrived the driver from the shipping company called to let me know he was outside and they even brought it upstairs for me. The box the TV was in was received in perfect condition not one little dent in the box. I did everything online involving the purchase and they didnít have anybody calling me back trying to sell me extra merchandise. I would recommend this dealer to anyone in the market of a new TV. Hope this helps.
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Old 02-18-2005, 07:39 PM   #39
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Quote:
Originally Posted by radimaging
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!
Purchased a Toshiba 57H84 at Amazon.com for $1560, including shipping. It arrived in flawless condition about 10 days later from the East Coast. Eagle shipping took great care to unpack, carry upstairs, wait for it to work, hauled away the packing materials, before I signed anything.

I have a Cox STB connected via component cables (including audio cables), with a co-ax digital cable to the pre/pro unit. A Pioneer Elite 45A is connected via s-video for now.

I can't say enough about this set-up. Even my wife admits the SD signals look better than on her HD Mit 55313. And I'm REALLY surprised at the PQ with just s-video from the DVD.

Another thing this particular set has going for is something call WOW! SRS sound. It takes a stereo signal and processes it into a faux surround sound that makes the sound stage actually wider, while focusing the dialog in the center.

You should be sitting in a sweet spot to get the full effect and the surround is more like from the sides and subtle, but you can clearly here a car move across the front speakers. I have DefTech towers on each side (18" from the display) and SRS somehow tricks my ears into thinking the sound is coming from them. It's amazing, and convenient if you don't want to turn on your audio system just to watch regular programming.

Only down side is the cheezy silver plastic bezel. But with indirect lighting behind the tower speakers, the silver turns dark enough not to matter when watching at night.
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Old 02-19-2005, 11:24 AM   #40
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I just bought a 52hm84 off of savinglots.com, but it was an ebay auction. I filled everything out, and they sent me an invoice through email. I checked their status feature daily, and it kept saying 'order processed, awaiting tracking number from delivery service', so after a week of that, I looked at my invoice, and noticed under phone number, it said "paypal", why? I don't know, I obviously didn't put it their. So I emailed them and they sent me a reply saying "We need your phone number so we can ship your TV". Yeah, I was pissed. So what the freak were you guys doing for a week ? Sitting on my order? Sheesh. Stay away.
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Old 02-23-2005, 07:33 PM   #41
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Thumbs up Crutchfield and dbuys.com

Crutchfield
----------------

Ordered my Samsung LTN406W 40" LCD, Onkyto TX-SR702 receiver, and Polk RM6900 surround sound speaker system with two add'l RM6801 satellites, and 3 pairs of Polk SA-2 speaker stands, plus MC speaker wire from Crutchfield.

Talk about a pleasant experience! Their customer support treat you like friends. They KNOW how to make you feel valued. There's never any attitude, and you can ask all the questions you want.

All merchandise they had in stock shipped out on time and arrived on time. The TV was delivered by Eagle Freight and they were very conscientious and friendly. They were supposed to have two guys to bring the TV into the house and there was only one guy. Since my wife was the only one home, he got a cart and brought it in himself. The box had a drop sensor which he showed my wife to indicate that it hadn't been dropped or tilted. My wife saw a medium sized tear in the cardboard and demanded that the box be opened before signing the delivery sheet. The Eagle Freight driver didn't have an attitude at all. Actually, he agreed with her and said, if it were him, he'd check inside too. Class act. Makes sense that Crutchfield uses them.

My speaker stands were on backorder. When the expected date was pushed back, I got an email from Crutchfield that same day. When it got pushed back again, I got another email. I decided not to wait any longer and Crutchfield kindly cancelled the order. They never charged my credit card.

If 5-star service, worry-free, hassle-free, and ATTITUDE-FREE customer service mean more to you than the bottom line price, then you want Crutchfield.

dbuys.com
------------

I wanted to get a Denon DVD-1910 but Crutchfield had them on backorder and I didn't want to wait. So as much as didn't want to order from another online retailer, I saw that dbuys.com had it in stock and they also had very good feedback ratings.

Although their website had a "sorry no picture" for that particular model, I knew it what it looked liked and that I wanted it. Their price was about $29 less than Crutchfield which I had to admit was nice. But how would the experience be?

The online ordering process wasn't as "sweet" as Crutchfield, but it was decent and all went smoothly. I asked for overnight shipping because their website says, "leaves warehouse in 1-2 business days." So I figured that if it didn't leave until after 2 business days, at least I'd have it in 3 days.

After placing the order, I didn't receive a confirmation email although upon double-checking my computer receipt which I printed out, my email address was correct. (I don't have a spam folder). So I called dbuys.com. I went through the usual "press 1", "press 3" routine and then got customer service. Didn't take long. The gentleman was courteous and reassured me that they got my order. He said since it was in stock, that if they could they'd try to ship it out that day. (Nice touch.) Well needless to say I got my DVD player overnight!! Kudos to dbuys.com for the fast shipping. They're not the Cadillac ride that Crutchfield is, but they're pretty good.

I will post an update if I run into any issues with the equipment and/or customer service.

Regards,
Eric
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Old 02-24-2005, 03:31 PM   #42
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Talking Thanks N3xt

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Originally Posted by n3xt
Thanks JoJoJoJo57 for the pictures, they are worth a thousand words and more. I've been leary about purchasing online up to now, but seeing is believing and Saturday I placed my order for a Sony KDF-55XS955 from OneCall.com

My first impressions dealing with them have been excellent. Patrick took my order, did not hard sell me on any accessories or service plans, and indicated that my order would arrive quickly as in 3 to 5 days.

Price was as listed, I enquired about the white glove service, which due to an additional $250, he discouraged me from taking.

Only dissappointment thus far was that Patrick indicated that the sale would be processed on Sunday and that I would be able to see status that afternoon. Called and got Ralph who indicated that the person who normally processes weekend orders was out on Sunday. Hopefully it won't delay the process. Since my birthday is on Wednesday, I'm hoping to get out of work early and have the HDTV experience I've waited 21 years for. I know I was bugging my local dealers about HD sets way back in 1984 right after HD had been announced and before standards discussions had even been started.

I'll post my experience with OneCall as it evolves here, but so far so good.

When Onecall inquired How My TV is Doing, I told them I refered N3xt ,They Thanked me,Well today I recieved a check from Onecall for refering someone.
WOW these folks are The BEST. Thanks n3xt I guess you must have also told them I refered you.jojo
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Old 02-25-2005, 03:41 AM   #43
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Quote:
Originally Posted by radimaging
If you've recently purchased a TV online, I'd appreciate you letting me know of your experience. I've thoroughly read the pro's and con's thread, and now I'd like personal experiences. In particular, please list what web store you used.

Thanks!
Interesting post...although we purchased our SONY KDF-50WF655 at Circuit City locally, I've been checking online for an ONKYO TX-LR552 receiver and found it at a great price at B&H Photo Video...but frankly, Iím leery.
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Old 03-02-2005, 07:56 PM   #44
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Kfarzin ! Did it arrive ? Are you tracking it?hope all go`s well. jo
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Old 03-03-2005, 01:17 AM   #45
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Default on line purchasing problems

I decided on a sony 42 rplcd and found a great price on line through Authorized Electronics. After placing the order I received an email asking me to call. They informed me that in order to properly insure the tv they would have to charge another $125. I felt I was being baited and switched by the way the rep spoke to me. I cancelled my order and ended up buying the tv from a local retailer for about $150 over the original on line price including tax. I think I will leave future on line purchases for smaller items.
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