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Can dead pixels be repaired?

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Old 02-26-2007, 08:49 AM   #1
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Default Can dead pixels be repaired?

I have a fairly new Samsung HL-S5087W DLP set (purchased 12/2/06) that I've been pleased with. This is my first HD set and I've really been enjoying it. I have one issue though. I realize with these new sets, much like the new LCD monitors everyone is going to, it's not uncommon to have a dead pixel or two. Well, I've had a whole section die on me. We're not talking one or two pixels; we're talking 30 or 40 dead pixels. I now have a very noticable black spot half the size of a dime near the center of my screen. I'm hopeful this will be big enough to repair or replace under warranty but I'm just curious if repair is even an option. Can dead pixels like this be repaired or is replacement pretty much the only option? I' not familiar enough with the technology to know for sure. Thanks for any information anyone might be able to provide.

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- Byron Followell
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Old 02-26-2007, 09:00 AM   #2
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That would definitely qualify for a repair or replacement. I would call that ASAP. It is fairly common like you said in LCD to have a stuck/dead pixel or 2, but that is about it. They are not noticeable unless you are very close to the screen or the are close together (like in your case). Most manufactures require a minimal amount like 3-5 or 2 or more next to each other for service. But is sounds like you have well exceeded that in both ways. And being a DLP, it is probably something else like the mirror wheel causing the dead pixels. Get that puppy in for service.

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Old 02-26-2007, 09:03 AM   #3
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A repair would require the replacement of the DLP chip.

Under Warranty - demand a new set . . .ASAP
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Old 02-26-2007, 09:25 AM   #4
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I would agree with you Lee that a replacement would be the way to go since it sounds like the color wheel/mirror chip. If he can do that, great. But since it is almost 3 months old, he will not have much leverage with the seller. Some are more flexable than others. Samsung is not known for the best customer service in the industry and my guess is that a service man will be sent out. But I would try going back to the place you got it from 1st (unless you got it online). Explain your dissatisfaction and see if they will exchange it. If not, try Samsung for a replacement, but unless it is there best interest, I doubt it.
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Old 02-26-2007, 09:32 AM   #5
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I bought the set from Circuit City. They still have the best deal around on this set but even they're more then $400 over what I paid when I bought it. I picked it up for $1499 and that seems like a great deal on this particular set. I did something I rarely do and that was pickup an extended warranty but I doubt that would make them any more likely to replace rather than repair.

Samsung turned it in to a local repair center in my city but they can only make calls between 10 AM and 3 PM and I'm not burning a vacation day to get a TV repaired. I'll have to bundle it up into extended cab of my pickup and take in to them. I may call Circuit City first though to see if they'll do anything more.

Thanks for the info and suggestions guys.

Sincerely,
- Byron
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Old 02-26-2007, 09:41 AM   #6
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Yeah that suck when they don't send a repair man to you and you have to drag that thing in to them. And only after 3 months. That is 1 of the things I was talking about in Samsung CS. And usually the extended warranty does not kick in until the original warranty expires (1 year). Raise a little hell. CC is preaty good about working with people, so it is definately worth a try. The squeaky "Color Wheel" get's the grease..
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Old 02-28-2007, 11:00 AM   #7
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I just noticed Amazon has a special right now. ...Two pixils for the price of one. LOL! Sorry guys I couldn't resist.
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Old 03-02-2007, 08:32 PM   #8
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It may just be dust somewhere on the mirrors. The Samsung DLP optical paths aren't the most well-made things.
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