Color Issue on SXRD - Green Blob?

Rew70 · 11-03-2006, 06:31 PM

I have a SXRD KDS R50XBR1 and recently I have noticed a yellowish tint on the right bottom of the screen. I don't think this is the green blob issue, but I don't know for sure. It's under warranty, but does anyone know what this might be? I have attached an image to try and show it.

Thanks,
Andrew

Rew70 · 11-03-2006, 06:50 PM

Any help on how to fix would be greatly appreciated.

Tweaver · 11-03-2006, 07:30 PM

Quote:

Originally Posted by Rew70

I have a SXRD KDS R50XBR1 and recently I have noticed a yellowish tint on the right bottom of the screen. I don't think this is the green blob issue, but I don't know for sure. It's under warranty, but does anyone know what this might be? I have attached an image to try and show it.

Thanks,
Andrew

Here's a good way to test for it..select the memory stick input.. and see if it's on the all gray screen..also you can just turn your color all the way down..If's it's still green or yellowish.. You've got it..

cheezz · 11-03-2006, 07:31 PM

Quote:

Originally Posted by Rew70

Any help on how to fix would be greatly appreciated.

Register your issue with Sony or the dealer if you have an EW. Looks like the "yellow pee" syndrome. Check the AVS forum for more on this phenomenon.

http://www./avs-vb/showthread.php?t=584936

cheezz

Rew70 · 11-03-2006, 08:17 PM

Quote:

Originally Posted by Tweaver

Here's a good way to test for it..select the memory stick input.. and see if it's on the all gray screen..also you can just turn your color all the way down..If's it's still green or yellowish.. You've got it..

Well after trying this advice and looking at he thread provided, I'm fairly sure I have the blob problem.

And it was doing so well. Anyway I have placed the call and the tech will be out on the 14th and the adventure begins.

From what I understand they will have to replace the Optical Block and that may or may not fix it. If no, then they should replace the TV. I guess I'll cross that bridge when the time comes. I'll keep this post updated as more info becomes available.

Thanks again for the insight.

BuTal63 · 11-04-2006, 12:42 PM

Definitely resembles one of the many color uniformity problems found on that model.

You are correct that even such a major repair as replacing the OB (if a new one is available - they weren't for a while) may not work or may only work for a while.

If you play your cards right, you have a good chance of being able to trade up to an XBR2, if you can fit the 60" into your present space. Although they've only been in owners' hands for a few weeks, the XBR2's seem to be relatively issue free so far with regard to color uniformity.

Don't know what you paid for your 50," but the new MSRP on the 60XBR2 has dropped to $3,799.99. It may cost you little or nothing to make the trade, if you're a good moaner/whiner.

DelsFan · 11-04-2006, 01:17 PM

"If you play your cards right, you have a good chance of being able to trade up to an XBR2, if you can fit the 60" into your present space... It may cost you little or nothing to make the trade, if you're a good moaner/whiner."

That's exactly what I was going to say - I'd try to make lemonaide from these lemons. Plus, I'm nearly certain I read the XBR2 is supposed to be better at displaying SD signals than the XBR1 - which was probably better at displaying them, at the time, than anything else on the market.
.

Outofmymind67 · 11-04-2006, 09:44 PM

The discolorations you are referring to is the Light Engine. I just had mine replaced on Thursday and the one they replaced it with is discolored as well. Believe me, once it starts, there's nothing you can do to keep it from spreading. I've been screwing around with this problem for nearly 2 months. It took nearly 2 hours to replace. They have to gut the entire TV to get to it. Now I get to go through this again. I'm told my the Techs that this is a major issue with these TVs. I thought I was buying the best TV at the time and now I so regret it and it's not even 6 months old!

BuTal63 · 11-05-2006, 09:18 AM

Quote:

Originally Posted by Outofmymind67

The discolorations you are referring to is the Light Engine. I just had mine replaced on Thursday and the one they replaced it with is discolored as well. Believe me, once it starts, there's nothing you can do to keep it from spreading. I've been screwing around with this problem for nearly 2 months. It took nearly 2 hours to replace. They have to gut the entire TV to get to it. Now I get to go through this again. I'm told my the Techs that this is a major issue with these TVs. I thought I was buying the best TV at the time and now I so regret it and it's not even 6 months old!

May I respectfully suggest the same thing to you as I said above and get to work on Sony asap while you still have warranty time available. This is a known issue, although Sony may deny it; you shouldn't accept repeated major repairs on a flawed set. FYI, Sony has "levels" of customer and technical support. Don't accept the word of the first person you talk with at Sony. Move up the organization chain, if necessary, until you get what you want.

While I have not personally gone through the swap thing, I have read repeated posts from disheartened XBR1 owners in which they have been able to persuade Sony to replace their sets with new ones. Before the XBR2's were available, Sony was offering A2000's. Now there are reports of XBR1 owners getting XBR2's. In the case of the 60XBR1 sets, many owners paid more for their sets than the new 60XBR2's are selling for. A few of them have reported the swap cost them nothing. One owner said he was offered a new set and a partial refund (can't vouch for the truth here).

If you have the patience, read through this lengthy forum and you'll find such posts: http://www./avs-vb/showthread.php?t=730418

As for the color uniformity problem "spreading" once it starts, it's my understanding that the problem is in the light engine itself and has to do with manufacturing consistency issues from unit to unit. Apparently, LCoS panels are not easy to make and results can vary. This would explain why the trouble may continue or manifest itself in a different form when a new light engine is installed, as the replacement light engine is the same design as the original.

It is believed (Sony has not admitted it) that the XBR2's are using a newly designed OB.

Good luck.

Rew70 · 11-08-2006, 09:34 AM

Quote:

Originally Posted by BuTal63

Definitely resembles one of the many color uniformity problems found on that model.

You are correct that even such a major repair as replacing the OB (if a new one is available - they weren't for a while) may not work or may only work for a while.

If you play your cards right, you have a good chance of being able to trade up to an XBR2, if you can fit the 60" into your present space. Although they've only been in owners' hands for a few weeks, the XBR2's seem to be relatively issue free so far with regard to color uniformity.

Don't know what you paid for your 50," but the new MSRP on the 60XBR2 has dropped to $3,799.99. It may cost you little or nothing to make the trade, if you're a good moaner/whiner.

Well I have started the moaning process to a certain degree. I called Sony and of course they've not heard of any problem so I will need to climb the chain of command there. I also went to CC where I bought the set and informed them of my problem and that I have contacted tech support. I bought the EW.

Their mgrs. said that usually the OB is replaced, like I knew from this forum. I told them that I paid too much for a TV for this to be happening within the first year, bought at end of Jan., and that I don't want refurbished parts, etc. I also said I would make quite a stink and definitely be the squeaky wheel until I am satisfied. They did understand that.

I would rather have the set replaced rather than have multiple repairs. So finally to my next question...should I contact Sony again now and try to move up a few levels in customer service/repair or wait and see what the repair tech says and try to convince him to call the TV blown and rec. replacement?

Thanks,
Rew

Legato1983 · 11-08-2006, 10:49 PM

What is the number you call to speak to a Sony rep? I have the EXACT same problem as you. I haven't even had it for a year. I hope you get what you deserve man. 3000 plus dollars payed on something has to last.

bboncorr · 11-09-2006, 09:37 AM

im on the phone with a sony rep as we speak over my sxrd. it has a green tint in the top right corner. they are insisting it isnt a defect in the tv but something that happens in cold weather and isnt something that requires a repair. they recomended that i set my tv to the cool setting and that would get rid of the green tint. when i tell her my apartment is 80 degrees she comes back with well how cold is it outside. this is amazing im going through my e.w.

cheezz · 11-09-2006, 11:24 AM

My service center is replacing my second OB today (in about 3 hours) Original OB developed the green blob and blue tint top left corner. First replacement the PQ wasn't as sharp and vibrant as the original. Colors were washed out in Pro mode. Vivid mode looks okay but there are blotches in dark scenes. Hopefully, the second OB will fix the problems but I really doubt it. Will keep you guys posted.

cheezz

bboncorr · 11-09-2006, 01:42 PM

if it comes down to replacing the o.b. i will not allow it unless they agree to install the original one if the new one is worse. if they dont agree then i will just put up with the small area of green tint until i cannot do it anymore. by then maybe i will have more cash or room on the b.b. credit card to make up the difference on the xbr2. the xbr2 should be alot cheaper by then to.

just curious to how long it took to get worse or is that just unpredictable. right now its just a small corner and isnt allways visiable but really stands out when in the halo2 menu or have certain greys on the screen in that area.

cheezz · 11-09-2006, 03:31 PM

I'm gonna make them repair my XBR1 until they get it right or 3 repairs, that way I can go back to CC for a replacement set. Sony had offered me a replacement XBR1 (refurb), a 55inch A2000 (PQ sux as far as I'm concerned), or an upgrade to the 60inch XBR2 (too big for my living room) If worse comes to worse, I am looking at the 46inch LCDs. The Sony XBR2/3 (backlight issues), Sharp D62u (banding issues) or the Samsung 4695/6 (best pic among the three).
Tech guy is here right now. Will find out in an hour/hour and a half.
Will keep you posted.

cheezz

11-04-2006, 01:17 PM	#7
DelsFan "God Bless the Go-Go's" Join Date: Oct 2006 Location: Sometimes AL, sometimes Germany Posts: 92	"If you play your cards right, you have a good chance of being able to trade up to an XBR2, if you can fit the 60" into your present space... It may cost you little or nothing to make the trade, if you're a good moaner/whiner." That's exactly what I was going to say - I'd try to make lemonaide from these lemons. Plus, I'm nearly certain I read the XBR2 is supposed to be better at displaying SD signals than the XBR1 - which was probably better at displaying them, at the time, than anything else on the market. . __________________ Sony 60" XBR2, Toshiba HD-XA1 HD-DVD player, Phillips 3400 DVD Recorder, Linn Genki CD player, Spectral DMC-5 pre-amp, Quad 405II amplifier, Thiel CS2 speakers, Transparent Audio interconnects, Kimber 8TC speaker wire, Vibrapod isolators (they work wonders!)

11-04-2006, 09:44 PM	#8
Outofmymind67 High Definition is the definition of life. Join Date: Nov 2006 Posts: 128	Sxrd1 The discolorations you are referring to is the Light Engine. I just had mine replaced on Thursday and the one they replaced it with is discolored as well. Believe me, once it starts, there's nothing you can do to keep it from spreading. I've been screwing around with this problem for nearly 2 months. It took nearly 2 hours to replace. They have to gut the entire TV to get to it. Now I get to go through this again. I'm told my the Techs that this is a major issue with these TVs. I thought I was buying the best TV at the time and now I so regret it and it's not even 6 months old!

11-09-2006, 09:37 AM	#12
bboncorr High Definition is the definition of life. Join Date: Nov 2005 Posts: 4,429	im on the phone with a sony rep as we speak over my sxrd. it has a green tint in the top right corner. they are insisting it isnt a defect in the tv but something that happens in cold weather and isnt something that requires a repair. they recomended that i set my tv to the cool setting and that would get rid of the green tint. when i tell her my apartment is 80 degrees she comes back with well how cold is it outside. this is amazing im going through my e.w. __________________ Living Room pioneer kuro plasma PDP-5010FD (9.9) Denon 4308CI (9.5) B&W 683's, HTM61, 685's (9.0) Sony PS3 (9.0) Sony BD-S350 (9.5) HSU VTF-3 MK3 sub (9.0) Harmony 1000 (9.5) XBOX360 + HD DVD (9.2) Nintendo Wii (7.5) Netflix Roku (9.0) Gaming Room 60A3000 (8.7) Halcro ssp200 (10. perfection) Deftech BP7004, C/L/R2002, BP2X (8.7) Sony Remote Commander (7.0) Toshiba HDA35 (7.9) Samsung 1400 (5.0) Bedroom Panasonic TH-42PZ85U (8.7) Tivo HD (9.7)

11-09-2006, 11:24 AM	#13
cheezz High Definition is the definition of life. Join Date: Dec 2005 Posts: 938	My service center is replacing my second OB today (in about 3 hours) Original OB developed the green blob and blue tint top left corner. First replacement the PQ wasn't as sharp and vibrant as the original. Colors were washed out in Pro mode. Vivid mode looks okay but there are blotches in dark scenes. Hopefully, the second OB will fix the problems but I really doubt it. Will keep you guys posted. cheezz __________________ Word for today is "LEGS" Now go and spread the word ================== Sony LCD KDL32XBR6 Moto DCT 3416 I Sony LCD KDL46XBR2 Moto DCH-3416, Panny BD55/Tosh HD-XA2 Xbox 360 Elite My New Year's Resolution is 1920 x 1080

11-09-2006, 01:42 PM	#14
bboncorr High Definition is the definition of life. Join Date: Nov 2005 Posts: 4,429	if it comes down to replacing the o.b. i will not allow it unless they agree to install the original one if the new one is worse. if they dont agree then i will just put up with the small area of green tint until i cannot do it anymore. by then maybe i will have more cash or room on the b.b. credit card to make up the difference on the xbr2. the xbr2 should be alot cheaper by then to. just curious to how long it took to get worse or is that just unpredictable. right now its just a small corner and isnt allways visiable but really stands out when in the halo2 menu or have certain greys on the screen in that area. __________________ Living Room pioneer kuro plasma PDP-5010FD (9.9) Denon 4308CI (9.5) B&W 683's, HTM61, 685's (9.0) Sony PS3 (9.0) Sony BD-S350 (9.5) HSU VTF-3 MK3 sub (9.0) Harmony 1000 (9.5) XBOX360 + HD DVD (9.2) Nintendo Wii (7.5) Netflix Roku (9.0) Gaming Room 60A3000 (8.7) Halcro ssp200 (10. perfection) Deftech BP7004, C/L/R2002, BP2X (8.7) Sony Remote Commander (7.0) Toshiba HDA35 (7.9) Samsung 1400 (5.0) Bedroom Panasonic TH-42PZ85U (8.7) Tivo HD (9.7)

11-03-2006, 06:50 PM	#2
Rew70 SXRD, HD and Me Join Date: Jan 2006 Age: 39 Posts: 104	Any help on how to fix would be greatly appreciated.

11-04-2006, 12:42 PM	#6
BuTal63 High Definition is the definition of life. Join Date: Jul 2005 Location: Suboiban Philly, PA Posts: 503	Definitely resembles one of the many color uniformity problems found on that model. You are correct that even such a major repair as replacing the OB (if a new one is available - they weren't for a while) may not work or may only work for a while. If you play your cards right, you have a good chance of being able to trade up to an XBR2, if you can fit the 60" into your present space. Although they've only been in owners' hands for a few weeks, the XBR2's seem to be relatively issue free so far with regard to color uniformity. Don't know what you paid for your 50," but the new MSRP on the 60XBR2 has dropped to $3,799.99. It may cost you little or nothing to make the trade, if you're a good moaner/whiner.

11-08-2006, 10:49 PM	#11
Legato1983 A couch and an HDTV to go please. Join Date: Oct 2006 Posts: 12	What is the number you call to speak to a Sony rep? I have the EXACT same problem as you. I haven't even had it for a year. I hope you get what you deserve man. 3000 plus dollars payed on something has to last.

11-09-2006, 03:31 PM	#15
cheezz High Definition is the definition of life. Join Date: Dec 2005 Posts: 938	I'm gonna make them repair my XBR1 until they get it right or 3 repairs, that way I can go back to CC for a replacement set. Sony had offered me a replacement XBR1 (refurb), a 55inch A2000 (PQ sux as far as I'm concerned), or an upgrade to the 60inch XBR2 (too big for my living room) If worse comes to worse, I am looking at the 46inch LCDs. The Sony XBR2/3 (backlight issues), Sharp D62u (banding issues) or the Samsung 4695/6 (best pic among the three). Tech guy is here right now. Will find out in an hour/hour and a half. Will keep you posted. cheezz __________________ Word for today is "LEGS" Now go and spread the word ================== Sony LCD KDL32XBR6 Moto DCT 3416 I Sony LCD KDL46XBR2 Moto DCH-3416, Panny BD55/Tosh HD-XA2 Xbox 360 Elite My New Year's Resolution is 1920 x 1080

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