Importantant Information for 2005 Toshiba Owners

enmoco · 03-18-2006, 05:12 PM

Product Resource: Information for Owners of 2005 DLP® Televisions

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update.

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue.

Model: To begin, please choose your model... 46HM95 52HM95 52HMX95 56HM195 56MX195 62HM15A 62HM195 62HM95 62HMX95 62MX195 72HM195 72MX195

enmoco · 03-18-2006, 05:18 PM

If you own one of the sets above,go to http://www.tacp.toshiba.com/tacpasse...es/dlplamp.asp and follow promps to determine if you have an addional year of warranty on the original bulb. P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model#

enmoco · 03-18-2006, 05:21 PM

Results
Model: 56HM195
Your Serial: xxxxxxxx
Your DLP television qualifies for the extended warranty period for the originally-installed lamp. If you experience a failure of the originally-installed lamp within two years after your date of purchase of your DLP television, Toshiba will provide you with an improved replacement lamp free of charge. To make arrangements to return a failed lamp, and to obtain a new lamp, please contact Toshiba Customer Service at 1-800-631-3811.

enmoco · 03-18-2006, 05:27 PM

This is at the very least the first news of TOSH's acceptence that there is ,in fact now, a proven, pinpointed, number (?) of inferior ,not up to their specs. lamps.It took a while to get enough data for them to do JUST THIS. I have no reason to believe if this is not adequate,they will do something else.Remember, 195 series sets have not been out that long.

bobsox · 03-18-2006, 05:47 PM

enmoco: That sounds like good news for us Toshiba owners (56MX195) and others. However it still doesn't address what they will do if the replacement bulb that we got in the 3rd month of ownership, blows in another 3 or 4 months. Your report only states they will extend the warranty until 2 yrs for "THE ORIGINAL BULB". What will happen if the replacement bulb blows before the end of that warranty period? Unless the replacement bulbs they sent & we are now using, are better quality then the original ones, we will be S O L long before the 2 year period they gratiously gave us....

enmoco · 03-18-2006, 06:01 PM

Quote:

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue.

If you already have a replacement bulb,you do not qualify for the extra year, but,you already have the new bulb.This is for people who don't have the new bulb.You are covered for one year.Thats all Tosh owed anybody to start out.The key word to all of this is IF.Read it again and really take time to understand what is being proposed.

enmoco · 03-18-2006, 06:06 PM

They know the ORIGINAL bulb probably won't last.Thats the object of all this.IF and WHEN the suspected old bulb quits,their giving those an extra year to NOT HAVE TO PAY for the "Newer" bulb.If this issue never arose they were on the hook for 1 year only.

enmoco · 03-18-2006, 06:20 PM

The object of this is to insure all get the new lamp.Not just those that have already blown.They are supposed to already have the new bulb.Remember,the serial # run?The key word is IF it blows.We all know its going to fail, it gives an extra year to get a free "new" bulb.If you have a bad bulb.If it doesn't fail,then, it was one helluva good bulb.

Mickey · 03-18-2006, 08:49 PM

Thanks for the above post. My replacement lamp in is the mail but I did go to the linked site. Punched in my S/N and said I was qualified for the extension. We'll have to look again later to see if there is any update on the status of my qualification.

I'm going to take a close look at the replacement and see if there is any noticable difference.

enmoco · 03-18-2006, 08:57 PM

Quote:

Originally Posted by Mickey

Thanks for the above post. My replacement lamp in is the mail but I did go to the linked site. Punched in my S/N and said I was qualified for the extension. We'll have to look again later to see if there is any update on the status of my qualification.

I'm going to take a close look at the replacement and see if there is any noticable difference.

The differences are on the inside.Would be cool if "it" didn't catch your just shipped lamp.Good luck

german72 · 03-19-2006, 08:26 AM

Quote:

Originally Posted by enmoco

Product Resource: Information for Owners of 2005 DLP® Televisions

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update.

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue.

Model: To begin, please choose your model... 46HM95 52HM95 52HMX95 56HM195 56MX195 62HM15A 62HM195 62HM95 62HMX95 62MX195 72HM195 72MX195

Thank you for sharing the above information with all of us!

Tom

bashlin · 03-20-2006, 06:37 PM

installed my replacement bulb today..TV back 100%..i have to say at least toshiba hasn't tried to leave us out in the dark..i qualify for the extra warranty..but i'm glad i also bought a 4 year warranty through sears..i still give toshiba a thumbs up..at least they spent the extra money to have a bulb here in 2 days..

1080i Ownz · 03-20-2006, 07:51 PM

Quote:

Originally Posted by bashlin

installed my replacement bulb today..TV back 100%..i have to say at least toshiba hasn't tried to leave us out in the dark..i qualify for the extra warranty..but i'm glad i also bought a 4 year warranty through sears..i still give toshiba a thumbs up..at least they spent the extra money to have a bulb here in 2 days..

Extended warranty includes lamps?
I just got my tv up and running again last week. Next time when I see the symptoms of a lamp failure; I'll be calling before it blows. Took almost a week to get here for me.

bashlin · 03-20-2006, 08:00 PM

through sears it includes anything that may go wrong with the tv..it doesn't specify how many or how few lamps they will replace..it just gives me one free cleaning per year and full protection for 4 years..

enmoco · 03-20-2006, 08:31 PM

Quote:

Originally Posted by 1080i Ownz

Extended warranty includes lamps?
I just got my tv up and running again last week. Next time when I see the symptoms of a lamp failure; I'll be calling before it blows. Took almost a week to get here for me.

Did you check @ Tosh's website to see if you had one of the "old" lamps?

03-18-2006, 05:12 PM	#1
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	Importantant Information for 2005 Toshiba Owners Product Resource: Information for Owners of 2005 DLP® Televisions To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue. Model: To begin, please choose your model... 46HM95 52HM95 52HMX95 56HM195 56MX195 62HM15A 62HM195 62HM95 62HMX95 62MX195 72HM195 72MX195 __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7

03-18-2006, 05:18 PM	#2
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	If you own one of the sets above,go to http://www.tacp.toshiba.com/tacpasse...es/dlplamp.asp and follow promps to determine if you have an addional year of warranty on the original bulb. P.S.If you don't get directly to last page.scroll to Customer Support/Updates-Notices/Information for Owners of 2005 DLP Televisions/than enter your model# __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7 Last edited by enmoco; 03-18-2006 at 05:22 PM.

03-18-2006, 05:21 PM	#3
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	Example of Qualified Reply Results Model: 56HM195 Your Serial: xxxxxxxx Your DLP television qualifies for the extended warranty period for the originally-installed lamp. If you experience a failure of the originally-installed lamp within two years after your date of purchase of your DLP television, Toshiba will provide you with an improved replacement lamp free of charge. To make arrangements to return a failed lamp, and to obtain a new lamp, please contact Toshiba Customer Service at 1-800-631-3811. __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7

03-18-2006, 05:27 PM	#4
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	This is at the very least the first news of TOSH's acceptence that there is ,in fact now, a proven, pinpointed, number (?) of inferior ,not up to their specs. lamps.It took a while to get enough data for them to do JUST THIS. I have no reason to believe if this is not adequate,they will do something else.Remember, 195 series sets have not been out that long. __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7 Last edited by enmoco; 03-18-2006 at 05:35 PM.

03-18-2006, 05:47 PM	#5
bobsox High Definition is the definition of life. Join Date: Sep 2005 Posts: 45	Importantant Information for 2005 Toshiba Own enmoco: That sounds like good news for us Toshiba owners (56MX195) and others. However it still doesn't address what they will do if the replacement bulb that we got in the 3rd month of ownership, blows in another 3 or 4 months. Your report only states they will extend the warranty until 2 yrs for "THE ORIGINAL BULB". What will happen if the replacement bulb blows before the end of that warranty period? Unless the replacement bulbs they sent & we are now using, are better quality then the original ones, we will be S O L long before the 2 year period they gratiously gave us....

03-18-2006, 06:06 PM	#7
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	They know the ORIGINAL bulb probably won't last.Thats the object of all this.IF and WHEN the suspected old bulb quits,their giving those an extra year to NOT HAVE TO PAY for the "Newer" bulb.If this issue never arose they were on the hook for 1 year only. __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7

03-18-2006, 06:20 PM	#8
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	The object of this is to insure all get the new lamp.Not just those that have already blown.They are supposed to already have the new bulb.Remember,the serial # run?The key word is IF it blows.We all know its going to fail, it gives an extra year to get a free "new" bulb.If you have a bad bulb.If it doesn't fail,then, it was one helluva good bulb. __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7

03-18-2006, 08:49 PM	#9
Mickey ole gezzer in training Join Date: May 2005 Location: PNW Oregon Posts: 212	Thanks for the above post. My replacement lamp in is the mail but I did go to the linked site. Punched in my S/N and said I was qualified for the extension. We'll have to look again later to see if there is any update on the status of my qualification. I'm going to take a close look at the replacement and see if there is any noticable difference. __________________ Toshiba 56MX195 Dish Vip 211 Yamaha HTR 5860

03-20-2006, 06:37 PM	#12
bashlin power lineman Join Date: Dec 2005 Location: georgia Age: 32 Posts: 101	installed my replacement bulb today..TV back 100%..i have to say at least toshiba hasn't tried to leave us out in the dark..i qualify for the extra warranty..but i'm glad i also bought a 4 year warranty through sears..i still give toshiba a thumbs up..at least they spent the extra money to have a bulb here in 2 days.. __________________ TOSHIBA 52HM95 SAMSUNG 1000W SURROND SOUND X-BOX 360.. DISH NETWORK 211 RECEIVER..

03-20-2006, 08:00 PM	#14
bashlin power lineman Join Date: Dec 2005 Location: georgia Age: 32 Posts: 101	through sears it includes anything that may go wrong with the tv..it doesn't specify how many or how few lamps they will replace..it just gives me one free cleaning per year and full protection for 4 years.. __________________ TOSHIBA 52HM95 SAMSUNG 1000W SURROND SOUND X-BOX 360.. DISH NETWORK 211 RECEIVER..

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