Importantant Information for 2005 Toshiba Owners

1080i Ownz · 03-20-2006, 08:36 PM

Quote:

Originally Posted by enmoco

Did you check @ Tosh's website to see if you had one of the "old" lamps?

Ya , but didnt check the new one.

Mickey · 03-20-2006, 09:18 PM

Got my replacement today. While it was sent 2nd day air, it took 6 days from the time I reported the failure.

Set is back up and running. Didn't notice any reduction in brightness of display on low power setting and made no changes to the controls.

Was looking for any signs of changes to the lamp assy. None noted but I didn't get to see the original lamp before the failure. Did note the lamp was bulbous down at the base and still tubular for top 1". Did note the mfg date was 2/6/06. Also noted but don't know if any change but on the install instructions it did say " For replacement after initial tv purchase".

Time will tell if they have got the lamp problem behind them now. Will be interesting to see if anyone reports a lamp failure on one of these new lamps.

Oh, in previous posts I made I reported that a service guy told me there were 3 fans and the lamp fan was unique and sitting below the lamp. Taking a close look for this it looks like a bogus comment from the service guy. What I did see was a larger ~120mm muffin fan located between the lamp assy and the fan exhaust grill on the back. What has me wondering now is, why is there no air exiting the grill right after the set has been turned off. Will have to make an inquiry about this.

enmoco · 03-20-2006, 10:49 PM

Quote:

Originally Posted by Mickey

Got my replacement today. While it was sent 2nd day air, it took 6 days from the time I reported the failure.

Set is back up and running. Didn't notice any reduction in brightness of display on low power setting and made no changes to the controls.

Was looking for any signs of changes to the lamp assy. None noted but I didn't get to see the original lamp before the failure. Did note the lamp was bulbous down at the base and still tubular for top 1". Did note the mfg date was 2/6/06. Also noted but don't know if any change but on the install instructions it did say " For replacement after initial tv purchase".

Time will tell if they have got the lamp problem behind them now. Will be interesting to see if anyone reports a lamp failure on one of these new lamps.

Oh, in previous posts I made I reported that a service guy told me there were 3 fans and the lamp fan was unique and sitting below the lamp. Taking a close look for this it looks like a bogus comment from the service guy. What I did see was a larger ~120mm muffin fan located between the lamp assy and the fan exhaust grill on the back. What has me wondering now is, why is there no air exiting the grill right after the set has been turned off. Will have to make an inquiry about this.

Hi,just a couple of things.There are indeed 3 fans.The lamp fan(SK01),the ballast fan(SK03),and the DMD fan(SK02).I don't know where Location: PNW Oregon is but,possibly it took a little longer to get there.What does the P before northwest Oregon mean?Good luck

Cheech91060 · 03-21-2006, 06:58 AM

wish there was a Toshiba statement like this for the HDMI module issues a lot of us are having

Mickey · 03-21-2006, 09:20 AM

Quote:

Originally Posted by enmoco

Hi,just a couple of things.There are indeed 3 fans.The lamp fan(SK01),the ballast fan(SK03),and the DMD fan(SK02).I don't know where Location: PNW Oregon is but,possibly it took a little longer to get there.What does the P before northwest Oregon mean?Good luck

Oh, I know why it took so long. Neither Fed Ex or UPS work the weekends so if any shipment arrives at terminal on Friday, it won't get delivered until Mon. I called in the problem on Tues AM but lamp didn't get shipped until Thurs, Showed up on Fri in Portland.

Thanks for the fan info but it still doesn't look like the lamp fan is anything special as the service guy said. Oh, does your exhaust fan stop as soon as the set is turned off?

As for the set, it was great not watching tv on the 20" set I've been using this past week. Picture seemed almost too bright for evening viewing with lights down.

pswilson1 · 03-21-2006, 01:04 PM

Getting a "new" lamp is not going to solve the basic problem, as the "new" lamps, so far as I know, are still failing.

I am grateful to Toshiba for providing me with TWO replacement lamps. Grateful, but I should still easily be on my first lamp instead of my 3rd, with 15 months on my "94" model DLP.

When my set was checked out, the service technician said I have the "latest" lamp. Which still fails after 6 months. Now they say to set the lamps at high power, to keep them warm enough. It seems to me they are grasping... The tech said that most of the lamps are fracturing, though my last one just showed fuzzy patches.

I set my lamp to high, but I doubt Toshiba is going to spring for a 3rd lamp when my current one fails (about June, if it follows the first two which lived 6 months each). Toshiba has a MAJOR lamp problem, which they understandably do not wish to make the extent of generally known.

enmoco · 03-21-2006, 04:50 PM

Quote:

Originally Posted by pswilson1

Getting a "new" lamp is not going to solve the basic problem, as the "new" lamps, so far as I know, are still failing.

I am grateful to Toshiba for providing me with TWO replacement lamps. Grateful, but I should still easily be on my first lamp instead of my 3rd, with 15 months on my "94" model DLP.

When my set was checked out, the service technician said I have the "latest" lamp. Which still fails after 6 months. Now they say to set the lamps at high power, to keep them warm enough. It seems to me they are grasping... The tech said that most of the lamps are fracturing, though my last one just showed fuzzy patches.

I set my lamp to high, but I doubt Toshiba is going to spring for a 3rd lamp when my current one fails (about June, if it follows the first two which lived 6 months each). Toshiba has a MAJOR lamp problem, which they understandably do not wish to make the extent of generally known.

From this post,you have your own agenda at the forefront.

bashlin · 03-21-2006, 05:14 PM

Quote:

though my last one just showed fuzzy patches

this would not be due to lamp failure..sounds like you got the lens dirty on the lamp..all it does is provide light..you either have light or not..it don't put out fuzzy light..

enmoco · 03-21-2006, 05:19 PM

Quote:

Originally Posted by pswilson1

Getting a "new" lamp is not going to solve the basic problem, as the "new" lamps, so far as I know, are still failing.

I am grateful to Toshiba for providing me with TWO replacement lamps. Grateful, but I should still easily be on my first lamp instead of my 3rd, with 15 months on my "94" model DLP.

When my set was checked out, the service technician said I have the "latest" lamp. Which still fails after 6 months. Now they say to set the lamps at high power, to keep them warm enough. It seems to me they are grasping... The tech said that most of the lamps are fracturing, though my last one just showed fuzzy patches.

I set my lamp to high, but I doubt Toshiba is going to spring for a 3rd lamp when my current one fails (about June, if it follows the first two which lived 6 months each). Toshiba has a MAJOR lamp problem, which they understandably do not wish to make the extent of generally known.

The "new" lamp you say you have does not fit your set.Your set takes the first gen. hi-low 120w lamp Toshiba Part Number: 23311083.I'm not doubting your past problems,but,they don't have anything to do with the admitted problems with the 150w hi-low Toshiba Part Number 23311153.You and another poster I have seen are of the opinion that Toshiba has altered their suggested settings for the lamp in question,someone may have told you that but it wasn't from Toshiba.You say they don't wish to make this problem known,but as their statement published here clearly shows, any sensible person would question your reasoning for saying such as you have.

Quote:

Product Resource: Information for Owners of 2005 DLP® Televisions

To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update.

Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that the lamp life of some lamps in a limited number of 2005 DLP television models and serial number ranges may be less than our expectation. As part of our ongoing commitment to customer service, Toshiba is extending the warranty on the originally-installed lamp in those particular 2005 DLP television models and serial number ranges for one additional year (for a total warranty period of two years for the originally-installed lamp) to enable customers with those televisions to obtain a new and improved lamp free of charge if the originally-installed lamp fails. If you own one of the DLP television models listed below, please enter your serial number in the box below to determine if your particular DLP television qualifies for this extended warranty. The serial number can be located on the back panel of the television. Be assured that Toshiba DLP televisions are of the highest quality and this update regards a limited issue.

Model: To begin, please choose your model... 46HM95 52HM95 52HMX95 56HM195 56MX195 62HM15A 62HM195 62HM95 62HMX95 62MX195 72HM195 72MX195

pswilson1 · 03-21-2006, 05:35 PM

Sheesh...my only "agenda" is to have my TV work as well as Toshiba claimed it would when I bought it. Isn't that anyone's agenda? I am not selling a competing product and I have no lawsuit pending. They said 6000 hours to a lamp. I am on lamp 3 with 2300 hours. My set is not damaged, abused, overworked, undercooled, or otherwise electrically challenged. I had set my lamp on low power per the manual suggestion.

I have only had lamps in my set that came FROM TOSHIBA. And they provided them based on my model number. So, I don't know where the comment about the wrong lamp for my set is coming from.

My first replacement lamp failed, it was not "dirty"...the tech looked closely at it and saw "cloudy" areas inside the lamp where it should have been perfectly clear. I was only pointing out the fact that he said that most lamps actually shatter internally when they fail, but mine had failed less spectacularly.

The only reason I got back on this forum, where people seem to be so defensive about their purchases, was to pass the word about resetting your lamps to high power Per Toshiba. Perhaps this will work. But I don't think that Toshiba just had a "bad batch" of lamps unless it was a huge batch. My opinion is simply that Toshiba should fix thier lamps so that they last closer to 6000 hours. If high power alone does that, fine. End of problem.

enmoco · 03-21-2006, 05:48 PM

Quote:

But I don't think that Toshiba just had a "bad batch" of lamps unless it was a huge batch. My opinion is simply that Toshiba should fix thier lamps so that they last closer to 6000 hours. If high power alone does that, fine. End of problem

You have the right to say anything you want on the "Toshiba is cheating the public" thread.If you can't find it.Start it.You are posting here in the "Important Information for Toshiba 2005 DLp Owner's" site. And, if you can, read the statment, it says they know how big the problem is.BY serial # and Model # on 2005 95/195 series units. Something you don't have.

enmoco · 03-21-2006, 06:00 PM

Quote:

I have only had lamps in my set that came FROM TOSHIBA. And they provided them based on my model number. So, I don't know where the comment about the wrong lamp for my set is coming from.

When you post the "new" lamp here,after OPs have been using "new", in reference to the "new and improved lamp "as described in the notice from Toshiba, THAT is where the comment about the wrong lamp comes from.You don't have now,nor will you ever be getting, the "new" lamp.

enmoco · 03-21-2006, 06:14 PM

As Emily Litella said so well..........Never mind

pswilson1 · 03-21-2006, 09:21 PM

Quote:

Originally Posted by enmoco

When you post the "new" lamp here,after OPs have been using "new", in reference to the "new and improved lamp "as described in the notice from Toshiba, THAT is where the comment about the wrong lamp comes from.You don't have now,nor will you ever be getting, the "new" lamp.

OK, great.

I am ONLY on here saying that, this very week, a HDTV technician hired by Toshiba visited my home...

he said after examining my 46HM94 that he had called Toshiba and they had told him that there was a problem with lamps in the 94/95 models. They suggested that owners of these units set their lamps to High Power/Full Bright. I realize the offer from Toshiba specifically refers to 95s. But they extended my warranty as well. The above post sounds like Toshiba has started some club that I cannot belong to.

I was not offered a "new lamp" that solves the problem. If one exists that solves the problem for 95s but not for the slightly older 94s, then I guess I am SOL. I would think that Toshiba would not continue to manufacture lamps for any of their TVs with a known defect.

Hopefully this does not insult any other owners or imply that I have some agenda. What am I missing here? My current 3rd lamp is 3 months old and is now set to high power. I hope it lasts 6000 hours. If it doesn't, it is my sincere hope that Toshiba can make some "new lamps" that fit my TV that will last 6000 hours or more. Do I feel that if if my current lamp #3 fails after 6 months, Toshiba shoud replace it yet again? Yes, I do. The lamps are defective.

enmoco · 03-21-2006, 10:17 PM

Quote:

Originally Posted by pswilson1

OK, great.

I am ONLY on here saying that, this very week, a HDTV technician hired by Toshiba visited my home...

he said after examining my 46HM94 that he had called Toshiba and they had told him that there was a problem with lamps in the 94/95 models. They suggested that owners of these units set their lamps to High Power/Full Bright. I realize the offer from Toshiba specifically refers to 95s.

Quote:

And 195

But they extended my warranty as well.
Quote:

GREAT

The above post sounds like Toshiba has started some club that I cannot belong to.

Quote:

NO,JUST THE WRONG THREAD/WRONG SET

I was not offered a "new lamp" that solves the problem. If one exists that solves the problem for 95s but not for the slightly older 94s, then I guess I am SOL. I would think that Toshiba would not continue to manufacture lamps for any of their TVs with a known defect.

Quote:

Have you ever READ the notice concerning the lamp issue.It is stating that there has been a large batch of bad lamps and the new lamp is SUPPOSED to be better.Is this so hard for you to comprehend.

Hopefully this does not insult any other owners or imply that I have some agenda. What am I missing here?

Quote:

SO<SO>MUCH

My current 3rd lamp is 3 months old and is now set to high power. I hope it lasts 6000 hours.

Quote:

ME TOO,REALLY

If it doesn't, it is my sincere hope that Toshiba can make some "new lamps" that fit my TV that will last 6000 hours or more. Do I feel that if if my current lamp #3 fails after 6 months, Toshiba shoud replace it yet again? Yes, I do.
Quote:

SO DO I

The lamps are defective.

Look,you really don't understand this particular thread.Give it a rest,please.I have read all of your posts here and honestly, you have done nothing but bitch and complain for nearly a year.Your silence would be of great comfort,honestly.AS i'm sure you are frustrated,so am I.I will not discuss this ineptness any further.Good luck with all you do

03-20-2006, 09:18 PM	#17
Mickey ole gezzer in training Join Date: May 2005 Location: PNW Oregon Posts: 212	Got my replacement today. While it was sent 2nd day air, it took 6 days from the time I reported the failure. Set is back up and running. Didn't notice any reduction in brightness of display on low power setting and made no changes to the controls. Was looking for any signs of changes to the lamp assy. None noted but I didn't get to see the original lamp before the failure. Did note the lamp was bulbous down at the base and still tubular for top 1". Did note the mfg date was 2/6/06. Also noted but don't know if any change but on the install instructions it did say " For replacement after initial tv purchase". Time will tell if they have got the lamp problem behind them now. Will be interesting to see if anyone reports a lamp failure on one of these new lamps. Oh, in previous posts I made I reported that a service guy told me there were 3 fans and the lamp fan was unique and sitting below the lamp. Taking a close look for this it looks like a bogus comment from the service guy. What I did see was a larger ~120mm muffin fan located between the lamp assy and the fan exhaust grill on the back. What has me wondering now is, why is there no air exiting the grill right after the set has been turned off. Will have to make an inquiry about this. __________________ Toshiba 56MX195 Dish Vip 211 Yamaha HTR 5860

03-21-2006, 06:58 AM	#19
Cheech91060 don't be a fanboy Join Date: Dec 2004 Location: Maryland Posts: 57	wish there was a Toshiba statement like this for the HDMI module issues a lot of us are having __________________ toshiba 62hm84 sony dvd/surround/receiver

03-21-2006, 06:14 PM	#28
enmoco 1080p=WhereYaWannaBe Join Date: Feb 2006 Posts: 795	As Emily Litella said so well..........Never mind __________________ “I dont sell cars, I sell engines. The cars I throw in for free since something has to hold the engine” Enzo Ferrari 1898~1988 Tosh 56HM195/ Panny TH-50PX600U/Sharp LC46D64U-Moto 6416 DVRs/Tosh. HD-A1v2.4/HD-A2 v2.7 Last edited by enmoco; 03-21-2006 at 06:24 PM.

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03-21-2006, 01:04 PM	#21
pswilson1 How can anyone watch standard def? Join Date: Jun 2005 Posts: 20	Getting a "new" lamp is not going to solve the basic problem, as the "new" lamps, so far as I know, are still failing. I am grateful to Toshiba for providing me with TWO replacement lamps. Grateful, but I should still easily be on my first lamp instead of my 3rd, with 15 months on my "94" model DLP. When my set was checked out, the service technician said I have the "latest" lamp. Which still fails after 6 months. Now they say to set the lamps at high power, to keep them warm enough. It seems to me they are grasping... The tech said that most of the lamps are fracturing, though my last one just showed fuzzy patches. I set my lamp to high, but I doubt Toshiba is going to spring for a 3rd lamp when my current one fails (about June, if it follows the first two which lived 6 months each). Toshiba has a MAJOR lamp problem, which they understandably do not wish to make the extent of generally known.

03-21-2006, 05:35 PM	#25
pswilson1 How can anyone watch standard def? Join Date: Jun 2005 Posts: 20	Sheesh...my only "agenda" is to have my TV work as well as Toshiba claimed it would when I bought it. Isn't that anyone's agenda? I am not selling a competing product and I have no lawsuit pending. They said 6000 hours to a lamp. I am on lamp 3 with 2300 hours. My set is not damaged, abused, overworked, undercooled, or otherwise electrically challenged. I had set my lamp on low power per the manual suggestion. I have only had lamps in my set that came FROM TOSHIBA. And they provided them based on my model number. So, I don't know where the comment about the wrong lamp for my set is coming from. My first replacement lamp failed, it was not "dirty"...the tech looked closely at it and saw "cloudy" areas inside the lamp where it should have been perfectly clear. I was only pointing out the fact that he said that most lamps actually shatter internally when they fail, but mine had failed less spectacularly. The only reason I got back on this forum, where people seem to be so defensive about their purchases, was to pass the word about resetting your lamps to high power Per Toshiba. Perhaps this will work. But I don't think that Toshiba just had a "bad batch" of lamps unless it was a huge batch. My opinion is simply that Toshiba should fix thier lamps so that they last closer to 6000 hours. If high power alone does that, fine. End of problem.