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Roku2 & Netflix 5.1 issue

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Old 05-15-2012, 07:23 PM   #1
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Default Roku2 & Netflix 5.1 issue

The problem with this one is whenever dd5.1 is enabled on Netflix, the display turns roku magenta/cyan. CC only, no problem. 2 channel stereo, ditto.

I have tried two quality hdmi cables and the problem only occurs with the Roku.

DD 5.1 or others work perfectly with all other sources.

I contacted Roku on the 12th., again by chat on the 14th (long chat. We reset everything and even removed/re-installed Netflix.

The chat desk person, while friendly, was unable to come up with any answers even after, she said, she had spoken to Netflix.

I've a ticket into support from the 12th as I said but have not heard a word from Roku since.

Anyone else had this issue?
Any results?
Is it normal for Roku to take days to respond?

Thanks all,

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Old 05-17-2012, 07:53 AM   #2
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Quote:
The problem with this one is whenever dd5.1 is enabled on Netflix, the display turns roku magenta/cyan. CC only, no problem. 2 channel stereo, ditto.

Do I read that correctly to say that when you choose digital 5.1 channel Sound, your picture turns a uniform magenta.
And all other setting work fine?
What does "CC only, no problem" mean? That you might choose to watch a Closed Captioning display WITHOUT a picture?


I'm asking becasue I was thinking of ordering a ROKU box to replace my SONY Blu-Ray player in order to get closed captioning but I don't want to throw my money away...AGAIN.
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Old 05-17-2012, 08:52 AM   #3
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Quote:
Do I read that correctly to say that when you choose digital 5.1 channel Sound, your picture turns a uniform magenta?
Quote:
Yes. The picture is there, just shaded.
What does "CC only, no problem" mean? That you might choose to watch a Closed Captioning display WITHOUT a picture?
The picture is fine while the Closed Caption option is on.

I'm into this situation for nearly a week now and feel somewhat abandoned by Roku. They have not responded to my email trouble request as of yet.

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Old 05-18-2012, 11:43 PM   #4
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Wow guys,
I've been working with gear for a long time and with some dismay, this Roku deal is one pita.

I've tried the Roku website, their chat line and information request option where you are assigned a # and they will get back to you.... It has been over a week. And I thought cable companies were lax.

All for dd+ and Netflix.

I cannot recommend Roku any longer.

Even with wonderful gear, every time and after trying iterations plain and complex, the panel turns cyan with Netflix 5.1 enabled.
It is being routed through the Onkyo 809 but that receiver has DD+.

It is going back (the Roku).

I'm looking at other options in the meantime and if you have any suggestions, please let them fly here.

Thanks again,

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Old 05-19-2012, 08:50 AM   #5
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Doug,

My only suggestion is to keep closed captioning ON. (I am pissed at my SONY box because I cannot GET closed captioning on Watch Instantly streaming, so for me I would never notice the ROKU problem.)


But your post has made me delay my plan to buy a ROKU box SOLELY to get closed captioning. When your problem gets settled maybe then I'll rethink a ROKU order.

Here's an off the wall suggestion: since we can call for CC on all devices, why not make sure that only the ROKU has the control. Turn CC on the TV menu OFF...and see what happens.

It sounds s like that picture overlay is some sort of wordless CC version. Fiddle also with the CC choices CC-1, CC-2, etc. Remember too, that each CC has a myriad of choices associated with it, like color and size of text, color of background...try to keep these as simple as possible or go with DEFAULT whenever you can find it.

Try turning CC off on everything you can find, INCLUDING the ROKU...that might yield some useful data.
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Old 05-19-2012, 09:25 AM   #6
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Just to be clear, the cc works fine "on it's own". Only when 5.1 is engaged is there an issue.

I'm learning now that it may be a handshake issue. I've not run into one of those for a couple of years. Another strike against Roku IMO. I did not wish to be a beta tester of a streaming device.

I'll get back if it does happen to work with the Onkyo set to through.

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Old 05-19-2012, 12:35 PM   #7
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I posted this on the roku forum this morning. Since it was such a pita to dial in, here is the answer for Onkyo (at least 809) owners with a roku and DD+ embed.



Gads I dislike unwritten rules and poorly described hardware/manuals.

That being said.....

Roku listen up please...

ON AN ONKYO TX-NR 809 THE "PICTURE MODE" MUST BE SET TO DIRECT. Workflow, Menu>#4 Source Setup>#5 Picture Adjust>Picture mode=Direct. (moderator. please sticky)

By the way fellas, "Through" on my Onkyo changes the resolution and runs it thru the HQV Vida Video Processing. I've a sneaking suspicion that that is where the trouble lays.
The Roku signal with the DD+ embed calls foul and since I trusted my Receiver more than my $70 Roku which cannot deal with the additional processing regrettably, it (the HQV Processor) must be defeated in the amp.

In addition, changing to "through" under whatever hdmi input you have assigned to the roku in the "Hardware Setup">#4 HDMI-HDMI Through, should be set to off.


This is a very simple fix that, it would seem, ROKU chooses to ignore. At least they have repeatedly ignored me. The cheapest component in the rack.... wait a minute. Now I see why it hangs, we are all beta testers. Roku must be a grandson of MS-DOS.


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Old 08-03-2012, 12:34 PM   #8
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Just another quick update.

While the "direct" method does allow for DD+ with the Onkyo 809 and the Roku (3050x), there still is one big issue.

As you might know from my sig, I tend to squeeze out every bit of performance from any gear, mine or whom-ever's. Well using "direct" does not allow me to compensate with the Onkyo, the Roku's tendency to crush the blacks (just a bit but noticeable) and it seems to add a dab of green to the gray scale as well. I noticed this as I can dial the Roku in nearly perfectly with the ISF controls available in the 809 thus keeping the one input (HDMI) that is calibrated (for a decent input signal) on the panel.

So, I'm hereby ready to abandon the Roku and relegate it to the great wannabe pile.

I'll be looking at different streaming devices once again.

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Old 08-03-2012, 07:28 PM   #9
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Ok, some humble pie...at least a bit.

A bit of follow-up.

I just got off the phone earlier today with the techs @ Onkyo.
They were able to duplicate the issue with their Roku and an 809 avr while we were on the phone together. They had not heard of the issue until I emailed them with a description and after that is when they called me. Pretty good Customer Service imo.

Onkyo, like other manufacturers, are sometimes caught delivering a product that is not truly "street-ready". But at least they did listen and responded with a positive note: they will fix the issue. It was very interesting to them that no one else had contacted Onkyo about the color shift. Kinda makes me wonder just how many people are setting up their equipment to display its full potential, both audio and visual. From my experience in the field as an ISF tech, I have sure run into more than a few "wow that's better" after I switched their cable/sat box to output 1080i/P rather than the default 480i.

In any event, they did duplicate the issue in their lab. It is something they can fix and when fixed, any 809 user and probably others, will be able to use the full potential of their avr instead of what amounts to a patch cord directly to the display.

I for one will be very happy to decrease the dab of black crush the Roku seems to exhibit by dialing in the ISF settings on the avr to the Roku's specific avr input. The display is already as good as can be but it can only show what it is fed.

So while this issue may not be Roku's doing alone, and for possibly inferring that I apologize, their (Roku's) cs has potential for some improvement.

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Old 08-19-2012, 12:41 PM   #10
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Default Further followup and options

While Onkyo works on the issue and Roku is ignoring it, I have developed another workaround for the color shift with dd or dd+ engaged with what seems to be the x09/18 Onkyo avr series. By the way, you do not have to use the 5.1 setup option for Netflix in the settings of the Roku. That seems to be necessary only for dd in Amazon and perhaps others with dd embedded materials.

The workaround consists of my calibrating a specific input for the Roku which necessitates the use of expanded black level controls some displays may or may not have. This control allows for colorspace to be increased from what was normally confined to NTSC Rec 601 to ATSC Rec 709. It would seem that to fully utilize the Roku, Rec 709 is the only way to go. My workaround was to be sure my FPD display was set to the expanded Rec. 709 colorspace (0 to 255 vs. 16 to 235). This allowed my display to make use of the “headroom” allowed by the Rec 709 parameters. Once done, and the control is usually found in your displays advanced setup menus, I then calibrated my display using my primary output from my Onkyo TX-NR809 to my primary input of my FPD for the Roku (which btw required gray scale calibration as well as I have previously mentioned) using the somewhat unknown https://owner.roku.com/Add/1080p “1080p Showcase”. Using a signal generator would not have helped as the Roku would skew the results due to its own errors. This “channel” allows for us to use YouTube 1080p “test patterns” (do a search) videos with the Roku. (A caveat. Be wary of some of the test patterns you find there. Not all are accurate after verification with my reference patterns). The good news is, even if the pattern you like is off a tad, your picture will still be far better than any OOB performance. After calibration of the panel to the Roku output, I then used the rather basic (no color management) controls in the 809 to dial in the B/W levels and Gray Scale for my other connected devices. (even an old top of the line sony beta, just tough to let some things go ) The result? I now can watch the Roku using “direct” on the 809 which eliminates the color shift due to an incompatibility between the 809’s excellent video processor and the Roku’s signal. I also no longer have to switch, on my FPD, the input or viewing mode when watching any of my other source components. (Again, only the Roku caused me to do any of this).

Is this the perfect fix? Maybe. If Onkyo drops the ball and Roku keeps its head in the proverbial sand, you betcha! Should anybody have to do this with today’s gear? I do not think so. Furthermore, few others that are not inclined to go to the effort for the best picture possible will never know what they are missing.

I really hope Onkyo will provide an update of their firmware that fixes the bug between them and Roku with regard to the color shift. In the meantime, check your display to be sure that it is set to output Rec. 709 parameters and then reset at the very least, the B/W level controls. You will eliminate any errors in those levels and be rewarded with deeper viewable blacks and cleaner more concise whites. As I have said many times in the past, proper Black and White levels are the most important calibration protocol.

Doug k
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(Posted here and both Roku and Onkyo forums)
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Old 10-27-2012, 01:23 PM   #11
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Default Following up!

Re: Roku issue with my 809
OnkyoUSA on Wed Oct 17, 2012 9:49 am
We apologize for the tardiness of our response regarding this issue; but after extensive researching- we have discovered this is an issue with Roku and not solely our receivers. If you have any more questions or concerns, Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (800-229-1687; option #3 PRODUCT SUPPORT 24 hours a day). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

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Re: Roku issue with my 809
OnkyoUSA on Thu Oct 25, 2012 12:01 pm
We have repeatedly contacted their Customer Service department and awaited contact from Roku's Engineering department; but have currently received NO correspondence. We have requested to converse with their Engineering and R & D departments and have not received any response. We are still awaiting a response from Roku regarding this issue.

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I want to thank Onkyo for their efforts to date. While I do feel that the time factor was way too long (I started this thread Aug 1st), Onkyo at least I feel, has responded.

I'll also apologize for my lack of patience. I've said some things here that I probably should have kept between Onkyo and myself only.
I know there will always be glitches especially in todays times as new tech is brought to market. The Mod for this forum has a job that I'd last at for about 2 weeks.

If there was one issue that I could present as an opportunity for Onkyo in general, it would be to respond evenly to older and the new issues as they arise just to assure we consumers that Onkyo is "on it".

My other outlets and forums will be notified that from at least the Onkyo perspective, the Roku Issue is indeed a ROKU ISSUE.

With respect and regards,


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Old 11-22-2012, 01:14 PM   #12
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The Roku outputs 0-255 colorspace whenever DD+ or 5.1DD in engaged.

This will affect black level output on properly calibrated displays. The difference on non calibrated displays may not be as discernible

Without DD+ or 5.1 DD, the Roku outputs 16-235 colorspace to which most TV's are calibrated.

Roku has failed to rectify this to date.

Therefore, unless all you want is a plethora of content, I cannot recommend the device.

The Pink Screen issue has been repeated, repeatably by other avr manufacturers so that also can only be attributed to the Roku.

This is also a reason for caution when shopping for a streaming device.

I'm all done with it. I've danced with the devil enough and have developed workarounds that allow me to use the Roku, but I would not wish to have to explain it to anyone on the phone or for that matter, in person.

The Roku is not ready for "primetime", but for $59-$79, it i not a total waste of money, it just doesn't work as advertised in all situations.

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Old 11-25-2012, 02:36 PM   #13
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Sorry to read about your problem(s)d6500k,i've been reading your posts and am wondering if the problem actually lies totally with the Roku,because i have read posts in other forums where people have had similar issues with their Roku and AFA i can remember every single one of them had their Roku box connected to an Onkyo AVR and my 'suspicion' is that there is simply a compatibility issue between Roku and Onkyo that neither one of them is willing to admit too.

I have a Roku 2XS connected by HDMI to a Denon 2310CI AVR and have never had a Netflix/Roku color shift problem with or without DD+, DD5.1,or CC.

Have you tried connecting your Roku to a diff.AVR??,by doing that you would better be able to tell if it's actually a Roku problem or an Onkyo problem.
I am also wondering if your particular Roku unit might be defective,in which case you could return it under warranty.

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Old 11-25-2012, 02:48 PM   #14
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The problem has been reported on Pioneers and Yamaha but you are on the spot with Denon, no issues there afaik.

My other AVR's do not decode DD+ but one does 5.1DD (Sony ES3300) iirc. I might check that as Amazon outputs the 5.1.

Weird in that the only device that causes any problem in the rack is the Roku and while they say they have contacted Onkyo, Onkyo says not yet. Onkyo has confirmed the problem in their lab.

Gotta be software and I'm hoping for an update.

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Old 12-11-2012, 09:28 PM   #15
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Perhaps some progress. Roku still has their "who me" face on but now that Onkyo has been joined by Pioneer, Yamaha and a smattering of others, they (Roku) are supposedly connected with at least Onkyo at the engineering level.

Seems like the US congress/House to me.

Anyway, no doubt remains that the issue is repeatable and prevalent. Roku has simply been lucky so far in that most of their users connect directly to a TV, thus the lack of reported issues.

We will see.

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