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Roku2 & Netflix 5.1 issue

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Old 12-12-2012, 10:52 AM   #16
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Doug have you read this? Post deleted.

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Old 12-12-2012, 07:20 PM   #17
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Something for the Roku files from one of their mods.

It appears that Roku has picked up on some of the data I and others have sent along.
Quote:
Just a short update folks:

Roku has identified a black level issue that doesn't involve Onkyo (it happens regardless of whether or not a Roku 2 unit is plugged into an Onkyo or directly into the television), and we'll be continuing our investigation into that.

The pink screen issue, which doesn't appear to be related directly to the black level issue, is still under investigation, and we're working with Onkyo on it.

As soon as we have more information on both issues, I'll update this thread. Thanks for your patience.

C. Shawn Smith
Some progress! Right up there with the fiscal cliff imo.

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Old 01-16-2013, 07:26 AM   #18
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Yes, when the avr is in any video mode other than "direct" and the audio signal is embedded with DD+ or DD5.1, the image will be pink.

If I defeat the DD but impliment CC (while an image is on screen), it works fine.

All other components with DD work just fine. Only the Roku does dot work properly.

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Old 02-16-2013, 07:29 PM   #19
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Just a little c@p from the Onkyo site that I figured some of you might relate to.

And yes, still no resolution to the initial condition. Rbinck has it square. If you want to stream, plug in a WD Live. Better image and far less hassles when an AVR is in the loop.

Anyway....
the cut and paste..

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While the 515 may have issues, those issues may be caused by any number of "apple TV" or other streamers as well.

Personally, myself and many others are in a death match with Roku.

All other sources including dlna and direct feeds from hdmi laptops have no problems whatsoever.

Go ahead and return the onk, the apple, the roku, the ......

Simple handshake gremlins abound when streaming is a mainstay of viewing. Plug in a decent bd player with a 20 meter hdmi and watch films all day and night.

Do not get me wrong here. I do believe that we are being microsofted. Beta testers without recourse and it sucks.

But damn, good high quality audio rocks through these puppies and frankly, that was what I was initially after. Connecting to hoodoo via voodoo watching hulu on a roku makes me need to tokeu on a reefeu when all I wanted was to listen to styx.

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Old 02-18-2013, 08:18 AM   #20
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Doug, thanks for communicating with Roku on this issue. I have the Roku 2 XS and Roku LT. I will check both with a Yamaha RX-V663 but I don't currently subscribe to Netflix so DD 5.1 will have to come from a different source, Vudu or Amazon. Currently I have the Roku 2 XS set up like this in another room:

Roku>Monoprice HDMI switcher>Logitech Revue Google TV>optical audio to Yamaha HTR-5490
and Logitech Revue HDMI>Vizio 1080p display

I only have one AV Receiver with HDMI audio processing, 2007 vintage Yamaha RX-V663, but have never used a Roku with it. The secondary system relies on analog connection for Blu-ray and optical for TiVo/Roku/Google TV, the Google TV ability to convert HDMI input to optical audio output meant I can use Roku with that system.

I am assuming Vudu with DD+ 5.1 should have the same issue as Netflix if Roku and my Yamaha AVR have the same compatibility issues as Roku and the Onkyo you use. One reason issues like this will be common with Roku and other inexpensive products, there are slim or no profits associated with selling the hardware, therefore no money to pay for engineers to fix firmware bugs. I doubt if Roku has seen a penny of profits from selling hardware up to this point.

My home theater with the Yamaha RX-V663 uses a Sanyo PLV-Z60 720p LCD projector and the Roku will be set to output DD5.1+ and 720p. Nothing tricky with that system, will simply be Roku>AVR>Projector using HDMI.
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Old 02-18-2013, 11:26 AM   #21
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I can not recreate this issue with Vudu and a Yamaha RX-V663, I played the second Sherlock Holmes Game of Shadows. It is probably limited to selected AV receivers, not very many or there would be more complaints. If it is just Netflix, not the other DD & DD+ streaming services, of course that complicates determining which product or service is the cause.
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Old 02-21-2013, 05:40 PM   #22
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Quote:
I can not recreate this issue with Vudu and a Yamaha RX-V663
Yeah Chris, The Yamaha has not reported any failures that I have found to date.

Check this for me please if you get a chance and if your display will allow for expanded color space change.

Run the 5.1 signal thru the avr and then go to the display and while a paused image with a lot of darkness in it is up, switch to RGB instead of what most displays default to which is YCBCR. If you see any lightening/darkening with the switch, which I do not think you will see, get back here to me.

For others with a roku in the loop, you might try the same thing. The colorspace tv display nomenclature might be different ie, Expanded, HDMI/DVI Range or whatever. If you notice, and again this must be thru an avr as the tv itself will not generally have an onboard decoder for DD+ or 5.1 DD, the image changes darkness in any fashion, I will send that data to Roku and to the corresponding AVR manufacturers. Of course you must remember to engage the DD in netflix for each film/show where the signal is embedded and with Amazon prime or other 5.1 DD providers, the Roku must be set to output 5.1 from the rokus setup menu.

Thanks!

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Old 03-04-2013, 12:31 PM   #23
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I have what appears to be a similar issue with a Roku 2 XS when paired with a Sherwood Newcastle R-973 receiver.
(Someone else with a Roku and R-973 reported the same issue):

When I stream Netflix via an HDMI cable to the receiver, I get video and audio when the Netlfix audio is set to stereo.
When I select 5.1 audio (i.e. Dolby Digital Plus) in the Netflix menu on the Roku 2 XS, the TV picture goes completely black (the movie video is not output).

Note, the Netflix menu is displayed on my TV. The screen only goes black once I start playing a Netflix movie (DD Plus audio is output and heard though).

I heard that the Panasonic BDT220 'Smart' Blu-Ray player works fine for Netflix DD Plus (i.e. most, if not all, Netflix 5.1 titles) when paired with the R-972.

If anyone has a solution or suggestions (the other user tried extensive troubleshooting and also ended up settling on a BDT220 - there is a post on Roku forums detailing all the settings he tried without success - search for "5.1 Netflix No Signal" - I can't post links until my 5th post), let me know please:
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Old 03-05-2013, 10:55 PM   #24
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With dd+ engaged, is there a direct functionality protocol in your 993 that bypasses all processing? Give that a whirl and please get back to us here and over at roku with any findings.

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Old 03-08-2013, 07:10 PM   #25
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Roku 3 solves the issue of no video on Netflix 5.1 titles!

I received my three Roku 3 units today and just hooked up the 3rd one to my 7.1 AV receiver.
It works fine with my Sherwood Newcastle R-972 for Netflix 5.1 (DD Plus). It does not lose the video signal when audio is set to 5.1 like the issue we experienced with the Roku 2 XS.
So the issue was with Roku.

Now I need to sell my new Panasonic BDT-220 (or one of the BDT210's it will replace for Blu-Ray playback).

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Old 04-26-2013, 02:52 PM   #26
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And since it was a ROKU issue, how do they (roku) stand on their position?

Trash your R2, Buy a new R3...Everybody's Happy?

I'm being a very very squeaky wheel with Roku on this one. They need to have their feet held to the fire by all (EVERYONE) that ever had the colorshift or pink screen issue with regards to incompatability issues with various AVR's.

I too, bought (well since I did work with Sony for a long spell) have a new BDP 790 in the rack.

Not only does it rock as a streamer, the ability to convert to PCM 7.0 the 2 channel music channels like pandora (for example) by simply selecting DTS NEO:6 in the music setup of the 790, allows my avr to sound even better than All Channel Stereo.

The Upsampling to 4k with the new Sony 4k puck (read hard drive) shows that 4k is indeed upon us with lots more coming soon.

The roku has its place imo. A part time unit that reeks in all aspects save for having a very few apps/channels that are simply only available on the roku.


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Old 04-28-2013, 08:38 AM   #27
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Old 06-01-2013, 08:38 PM   #28
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I signed up specifically to let you know I've had this issue as well with my Yamaha RX-V371BL. Every time I go to use the Roku with a 5.1 title in Netflix I will lose my video signal. To remedy this I pause the title and cycle through my televisions inputs. I have also tried various HDMI cables. After the first title and switching inputs I no longer experience the issue until I try to watch something much later - after I have powered off the receiver or switched its inputs. I will be ordering a Roku 3 to see if this remedies the issue.
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Old 06-03-2013, 09:53 PM   #29
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Well if you must give roku another hundred to get exactly what you paid for ( by roku's own admission), then go for it.

I just wish that when the american public buys a piece of crap that does not do what it advertises, they would just pack them up and send them back.

It is outrageous that you are going to buy another puck that even now is still being "beta tested", if you read the roku forum. Bugs abound and no support.

What has happened to "I want what I paid for" in this country?

Btw, once you get the thing working, check out "Continuum" on Netflix. It shows just where we might be headed with our wgas attitude.

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Old 06-18-2013, 11:27 AM   #30
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Default Posted at Roku and Onkyo

I posted this over at Roku. It does not mention Onkyo who by the way, also has a hand in this, but I feel most of the blame , if you will, lays with Roku.


Quote:
Never Again

Postby d6500k Tue Jun 18, 2013 10:16 am
I have had a roku 2 now for over one year. It has never functioned as advertized with regard to the following:

#1. Black crush (color space)
#2. DD+ and 5.1DD pink screen running the signal through my avr in any mode other than "direct"

During the first week of ownership, Roku admitted the problems were repeatable on their end (and others that reported the same issue). Roku csr's explained that the problems were being mitigated and a fix was in the works. The "fix" as it turns out, was to keep telling me that they would have a software release that would work, while in fact, they were building a new box that had the problems solved, the Roku 3.

At no time did Roku to my knowledge, actually try to fix the 2, they simply rode out the time limits for returns and have now put my ongoing case into their "Paid Service Desk" program where I could now pay them for doing nothing. Sure, that is going to happen.

To all of you that respect honesty, be wary of this company. While they admittedly have the broadest selection of channels, they have used very dishonest methods dealing with problems they knew they had and also I have to believe, never intended to fix. They expected buyers to "upgrade" to a product that works (and very regrettably I know of some that have) after selling one that they advertized as one that worked, the R2. Sorry it did not, now would you like to give us another $100 for a working model?

While my case may have been rare, it was real. It did not happen only to me and I'm positive others had the same issue. They either just ignored it or modified their avr's by eliminating the processing in those avr's that allow for accurate imaging. On the other hand and to be fair, the r2, when directly connected to a display, would only have one of the errors ( colorspace ) and the general public might not even notice that darkened scenes lost much of their shadow detail. Still R2's fault, but not as egregious as the DD+ and 5.1DD processing error which incurred a pink screen when engaging either of those protocols.

The main point is this. Roku knew of the issues. Roku ignored the issues. Roku sold a product that they said would work. Roku knew it did not work. Roku killed time saying they could make it work. Roku made a new product that did work and did not recall the ones that did not.

Would I suggest to anyone to buy Roku? Maybe their stock, but only to somebody I'm not fond of.

Doug k
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