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TV screen goes black! Code HDCP-019

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Old 12-27-2010, 06:38 PM   #1
My plasma is High Def.
 

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Default TV screen goes black! Code HDCP-019

My screen will go black with a message that states my inputs don't support HDCP. Then it gives this code: HDCP - 019. It may stay this way forvan hour or a day. Finally it comes back on but eventually goes out again. Time Warner says it's the tv. My tv people say it's Time Warner. Can anyone help me out? I have an LG tv and my cable box is a SA. Thank you in advance!
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Old 01-02-2011, 09:14 AM   #2
My plasma is High Def.
 

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Could the heat from a fireplace cause this? The unit is sitting on a shelf above a fireplace. The shelf area gets very warm. There is not much air circulation inside the shelf maybe a fan would help?
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Old 05-20-2011, 08:44 AM   #3
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Default Same issues with mine.

I had the same issues you did, the blackscreen flashing with an HDCP Compatible issue( I replaced HDMI cables). I called TW and they replaced the "Scientific American" HDTV/DVR and the issues came back after a few hours. I then called again and a new tech came out, after testing lines, yadda yadda yadda, he gave me a new CISCO box and the same issues persisted.
The final solution was to use Component Video cables. This seemed to resolve the issue.
* On a separate note, what I noticed is that after the "updates" to the cable box and also to my internet connected Samsung BluRay player, that these issues came to light. I also called LG (TV manufacturer) and the only thing they could come up with was to take my TV in for servicing. I didn't take it in, since the picture is fine with RGB cables.
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Old 05-20-2011, 09:17 AM   #4
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Sounds like a HDMI HDCP handshake issue and if that is in fact the case either a firmware update is needed for the cable box to work with the TV or connect using component cables for video and either digital or analog for audio.
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