Circuit City & extended service contracts

BamaPanda · 06-18-2007, 05:04 PM

Just talked to one of my bigger dealers that had been servicing CC, and they were cut off. Also a major service agency in Birmingham that runs trucks into the smaller towns was cut off by CC also. Pretty sure this is on extended warranties. Extended service has always been the way the salesman makes his best commission.
This makes no real sense. Has anyone got wind of anything like this happening in other areas?
Service in my area is a premium thing, and for them to do away with viable service agents for any part of service may be signaling something deeper.

Type A · 06-19-2007, 01:32 AM

Quote:

Originally Posted by BamaPanda

Extended service has always been the way the salesman makes his best commission.

Its been, literally, years since these "salesman" have made ANY commission. Try $8.00 an hour, no commission.

BamaPanda · 06-23-2007, 05:01 PM

Quote:

Originally Posted by Type A

Its been, literally, years since these "salesman" have made ANY commission. Try $8.00 an hour, no commission.

Just got back by to check for comments.

That is so sad - if accurate. It is no wonder when you go there - or any of the box stores - for that matter - that they know virtually NOTHING about what they are selling.
Amazing to where we have come from and to.

HiramAbiff · 06-23-2007, 08:15 PM

Last I knew (3 or 4 years ago) H.H. Gregg salespeople earned a commission.

DEVO · 06-24-2007, 09:07 AM

Last thing that I heard was...If you do not purchase the "Extended Warranty" from Circuit City. You have to take your defective product to the manufacture for you issues. They will not fix it nor take it back. This is why I purchase from an "Authorized Dealer" for? I'll just go to someone else...

dabig25 · 06-24-2007, 03:06 PM

Wow

That's sad to hear , if true. Their extended warranty is always a big selling point for me . When I make a big purchase with them.

Will they still be offering to extend warranties, before the original ones expire............?

They would always send me something in the mail asking if I wanted to extend the warranty before it runs out.

My previous HDTV went out , they were unable to get the parts to fix it.
So they gave me EVERY single penny back that I paid for my TV 3 years ago, in CC credit.

Now I have a 55 in. Sony LCos, which I've been very happy with.

DEVO · 06-24-2007, 06:55 PM

I always get the warranty on the BIG purchases, but its the small stuff...dvd players, LCD screens, etc...I guess its a throw away piece after a year, but after 30 days you have to ship it back to the manufacturer.

06-18-2007, 05:04 PM	#1
BamaPanda Something will come to me Join Date: Nov 2006 Location: Talladega County, Alabama Posts: 1,142	Circuit City & extended service contracts Just talked to one of my bigger dealers that had been servicing CC, and they were cut off. Also a major service agency in Birmingham that runs trucks into the smaller towns was cut off by CC also. Pretty sure this is on extended warranties. Extended service has always been the way the salesman makes his best commission. This makes no real sense. Has anyone got wind of anything like this happening in other areas? Service in my area is a premium thing, and for them to do away with viable service agents for any part of service may be signaling something deeper. __________________ Everyone is a fan!

06-23-2007, 08:15 PM	#4
HiramAbiff HD-DVD--for movie lovers Join Date: Jan 2007 Location: USA Age: 26 Posts: 1,390	Last I knew (3 or 4 years ago) H.H. Gregg salespeople earned a commission. __________________ My HD DVD and DVD collection. My favorite movies. Mitsubishi WS-55315

06-24-2007, 03:06 PM	#6
dabig25 High Definition is the definition of life. Join Date: Oct 2006 Posts: 464	Wow That's sad to hear , if true. Their extended warranty is always a big selling point for me . When I make a big purchase with them. Will they still be offering to extend warranties, before the original ones expire............? They would always send me something in the mail asking if I wanted to extend the warranty before it runs out. My previous HDTV went out , they were unable to get the parts to fix it. So they gave me EVERY single penny back that I paid for my TV 3 years ago, in CC credit. Now I have a 55 in. Sony LCos, which I've been very happy with. __________________ Living Rm: 55"Sony SXRD KDS55A2000 OPPO OPDV971H DVD Player ONKYO 7.1 HT-R530 SRS Logitech 720 Remote Bedroom:32" Sharp LC-C3234U w/ Phillips DVP5982 DVD Player AT&T U-Verse Customer

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06-24-2007, 09:07 AM	#5
DEVO "high" on hi def Join Date: May 2007 Location: Florida Posts: 308	Last thing that I heard was...If you do not purchase the "Extended Warranty" from Circuit City. You have to take your defective product to the manufacture for you issues. They will not fix it nor take it back. This is why I purchase from an "Authorized Dealer" for? I'll just go to someone else...

06-24-2007, 06:55 PM	#7
DEVO "high" on hi def Join Date: May 2007 Location: Florida Posts: 308	I always get the warranty on the BIG purchases, but its the small stuff...dvd players, LCD screens, etc...I guess its a throw away piece after a year, but after 30 days you have to ship it back to the manufacturer.