Blockbuster response to why they only carry blu-ray!

64met · 09-04-2007, 02:52 PM

Hey guys,

For the hell of it last week I e-mailed BB corporate to ask if they would reconsider their decision to only carry blu in their stores. Basically, all I said was with the latest news in favor of HD DVD would BB reconsider and carry both formats? The response I got was a well rehearsed, sales pitch directly from Sony. A few samplings:

Player Prices:

Blu-Ray $300- $1,100

HD DVD $200- $900

Storage Capacity: (Like it really matters).

Blu Ray- 25 gb
HD DVD- 15 GB

% of HD Movies sold as of 8/22/07:
66% Blu Ray
34% HD DVD

Industry Support: (I am sure this CS rep knew this information and had the data readily available!)

Blu Ray (Apple, Dell, Hitachi, Panasonic, Samsung, Sony, etc).

HD DVD (Toshiba, NEC, Microsoft, Intel, Sanyo).

You get the message.... this response from a customer service rep at BB? R U kidding me? It is pretty obvious this has been rehearsed over and over and instead of answering my question they throw this back at you!

If this CS rep is anything like the kids they have working at their B&M stores they have no freaking clue whats going on!

**PFC5** · 09-04-2007, 03:02 PM

Where is that brand new $300.00 BD player I can buy?

GLOW · 09-04-2007, 03:03 PM

Yeah, like they're going to take time out to type out a well thought-out personal response to an e-mail from an HD VD fanboy. Dream on!

GLOW · 09-04-2007, 03:04 PM

Quote:

Originally Posted by PFC5

Where is that brand new $300.00 BD player I can buy?

eBay.com has a bunch of used PS3's going for around $300-350.

KEEBS1984 · 09-04-2007, 03:04 PM

$300 BD player?

Only in Sony's wettest, wildest dreams.

And the $200 HD DVD player is not out yet so that should be scratched from their "list" as well.

Gideon · 09-04-2007, 03:19 PM

Thats funny, because this is the response that I got:

Quote:

Hello Jason,

Thanks for contacting BLOCKBUSTER online Customer Care.

I sincerely apologize for the inconvenience this may have caused you, Jason. You may want to request this to your local store to favor the HD DVDs in store. Although there may be a decision to favor Blu-ray over HD DVD, this only applies to store inventories. Please be assured that online will continue to have HD titles available for members.

Thank you so much for your loyalty.

All the best,

Lara
Customer Care Associate

It didn’t seem well "thought out" to me as it did seem more of a generalized answer. It would seem from the response that I got that even though this was a general decision, separate store owners have the right or ability to carry HD DVD in store. All she said was that I had to ask. It seems "odd" that you got a response back in the form that you presented here. Don’t get me wrong, I am not saying that you didn’t get that answer, but it seems like an answer that would come from a BR extremist.

**PFC5** · 09-04-2007, 03:26 PM

Quote:

Originally Posted by GLOW

eBay.com has a bunch of used PS3's going for around $300-350.

Perhaps you MISSED the "brand new" part of my question.

So the point is made that they use NEW prices for HD DVD players, but use USED BD players for that price point. DO you think that is a fair comparison GLOW?

64met · 09-04-2007, 03:42 PM

BR Extremist huh?? Just for the record I own the Xa2 and recently purchased the a2 as well for a secondary room! BTW.... How in the world can BB say it is a store by store decision and ask your local store to carry HD DVD. Those kids including the managers working the B&M stores have no idea about the two formats.

64met · 09-04-2007, 03:45 PM

My bad! I misunderstod the extremist comment! Apologies!

neal77 · 09-04-2007, 03:57 PM

I think they forgot HP support for HD DVD

Enjoylife · 09-04-2007, 05:04 PM

Quote:

Originally Posted by KEEBS1984

$300 BD player?

Only in Sony's wettest, wildest dreams.

And the $200 HD DVD player is not out yet so that should be scratched from their "list" as well.

Actually, I have a receipt from Amazon for my HD-A2 that I received today that states that I only paid $181.32.

MikeRox · 09-04-2007, 05:04 PM

Is this confirmation that there will be a sub $300 BD player before xmas?

Ntruder · 09-04-2007, 05:09 PM

Quote:

Originally Posted by GLOW

eBay.com has a bunch of used PS3's going for around $300-350.

Thats because they're total shit and nobody wants them.

KEEBS1984 · 09-04-2007, 05:17 PM

Quote:

Originally Posted by Enjoylife

Actually, I have a receipt from Amazon for my HD-A2 that I received today that states that I only paid $181.32.

Great deal!

Might I ask how you got such a steal?

Gideon · 09-04-2007, 05:23 PM

Quote:

Originally Posted by 64met

My bad! I misunderstod the extremist comment! Apologies!

NP.

09-04-2007, 02:52 PM	#1
64met High Definition is the definition of life. Join Date: Feb 2007 Posts: 180	Blockbuster response to why they only carry blu-ray! Hey guys, For the hell of it last week I e-mailed BB corporate to ask if they would reconsider their decision to only carry blu in their stores. Basically, all I said was with the latest news in favor of HD DVD would BB reconsider and carry both formats? The response I got was a well rehearsed, sales pitch directly from Sony. A few samplings: Player Prices: Blu-Ray $300- $1,100 HD DVD $200- $900 Storage Capacity: (Like it really matters). Blu Ray- 25 gb HD DVD- 15 GB % of HD Movies sold as of 8/22/07: 66% Blu Ray 34% HD DVD Industry Support: (I am sure this CS rep knew this information and had the data readily available!) Blu Ray (Apple, Dell, Hitachi, Panasonic, Samsung, Sony, etc). HD DVD (Toshiba, NEC, Microsoft, Intel, Sanyo). You get the message.... this response from a customer service rep at BB? R U kidding me? It is pretty obvious this has been rehearsed over and over and instead of answering my question they throw this back at you! If this CS rep is anything like the kids they have working at their B&M stores they have no freaking clue whats going on!

09-04-2007, 03:02 PM	#2
PFC5 Super Moderator Join Date: May 2005 Posts: 28,349	Where is that brand new $300.00 BD player I can buy? __________________ Denon AVR-887 Klipsch RP-5 Pwred Towers (mains) (525 watts peak each 12"Subs) All Klipsch RC-25(ctr),(2)SS1(surr),(2)SS1(rearSurr) Toshiba (2)HD-A20,PS3,BD35 For SACD/DVD-A Samsung HD-841 Panny 50pz80u plasma SETTINGS RCA HD50LPW162 50"DLP w/HD2+ SA 3250HD 47" LCD+Yamaha5790+HD-A1(bedroom) Harmony 680 + (2) 670s (amazing remote/support) Game room with Onkyo receiver & B&W Speakers The_Cable_Game Take the high ground and be happier

09-04-2007, 03:03 PM	#3
GLOW PUBLIC ENEMY #1 Join Date: Jan 2006 Location: Chi 'til I die Age: 30 Posts: 7,647	Yeah, like they're going to take time out to type out a well thought-out personal response to an e-mail from an HD VD fanboy. Dream on! __________________ "In wine there is wisdom, in beer there is freedom, in water there is bacteria." - Benjamin Franklin

09-04-2007, 03:57 PM	#10
neal77 High Definition is the definition of life. Join Date: Jun 2007 Location: L.A. California Posts: 495	I think they forgot HP support for HD DVD __________________ HD-DVDS: 155 DVD's: 1,800 SHARP 52" 52d92u LCD TV XBOX360 ELITE HD-DVD ADD ON Toshiba A30

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09-04-2007, 03:04 PM	#5
KEEBS1984 Loves me some Blu-rays :) Join Date: Mar 2007 Location: Fullerton, CA Posts: 2,261	$300 BD player? Only in Sony's wettest, wildest dreams. And the $200 HD DVD player is not out yet so that should be scratched from their "list" as well.

09-04-2007, 03:42 PM	#8
64met High Definition is the definition of life. Join Date: Feb 2007 Posts: 180	BR Extremist huh?? Just for the record I own the Xa2 and recently purchased the a2 as well for a secondary room! BTW.... How in the world can BB say it is a store by store decision and ask your local store to carry HD DVD. Those kids including the managers working the B&M stores have no idea about the two formats.

09-04-2007, 03:45 PM	#9
64met High Definition is the definition of life. Join Date: Feb 2007 Posts: 180	My bad! I misunderstod the extremist comment! Apologies!

09-04-2007, 05:04 PM	#12
MikeRox Blu Blu Skies! :D Join Date: May 2007 Location: Huddersfield, United Kingdom Posts: 12,416	Is this confirmation that there will be a sub $300 BD player before xmas?