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Anybody deal with "East Coast TV's"?

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Old 07-22-2009, 05:28 PM   #901
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Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model. The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.

The bottom line is that East Coast had the best price I could find for white glove delivery.

I don't understand why there are concerns about the practice of swiping the credit card upon delivery. Where is the risk? If you don't like what you receive, just refuse it. As for the risk of someone obtaining your credit card information, that risk is always there wherever you use your credit card. If unauthorized charges show up, notify your credit card company and it will be taken care of. It's happened to me in the past, and it really isn't that big a deal.

Anyway, I placed my order on July 16. A problem arose when I got a call back to confirm my order. I was told that I am outside the free delivery area, and that there would be a $100 delivery charge. I went back and checked the web site, and the shipping policies are in fact a bit unclear. In one place it says "We only ship to the following states: New York, New Jersey, Connecticut, DC, Pennsylvania, Maryland, Massachusetts and Rhode Island." Elsewhere on the web site, however, is a map which shows that East Coast does not deliver free to those entire states. As the map shows, only New Jersey, Connecticut, Rhode Island and DC are entirely within the free shipping area. I missed this when I first checked out the web site, and East Coast could and should do a better job of highlighting this fact.

That said, East Coast's price was still $50 less than U.S. Appliance, so I decided to go ahead with the order.

Yesterday I got a call from the trucking company, AM Home Delivery in Brooklyn. They told me that I was scheduled for delivery between 11 a.m. and 4 p.m. today. The truck arrived around noon and the box was brought into my living room and opened for inspection. Everything seemed to be in order, so I gave the deliveryman my credit card and he swiped it. I was given the credit card receipt and a copy of the bill of lading. The deliverymen were prompt and courteous, and for an extra tip they carried my old TV out to my garage.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly. I registered it with Panasonic online and received a registration acknowledgment e-mail from Panasonic shortly thereafter.

Bottom line: I got an excellent price, a brand-new, unused and undamaged plasma set which is fully covered by the manufacturer's warranty, and delivery six days after placing my order. My only complaint is that East Coast's web site should make it more clear that free delivery is not available for all of New York, Massachusetts, Maryland and Pennsylvania.

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Old 07-22-2009, 05:44 PM   #902
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Quote:
Originally Posted by Rich Gallagher View Post
Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly.

Rich Gallagher

Congrats on the new panel and thanks for the post it certainly sheds a new light on a lot of misconceptions a lot of HT enthusiasts are feeling right now about EC, Best of luck with your Panny and I hope we get to some pics of your set-up, Sawz.
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Old 07-22-2009, 07:15 PM   #903
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Quote:
Originally Posted by Rich Gallagher View Post
The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.
How much was the panel with shipping. When did you order it.

Interestingly enough US-Appliance had it for $1219 17 Jul 2009 with free shipping. At the time, the price you quoted was correct for EZTV, but if you take into account $100 to ship, a reasonable fee, it wasn't.

Quote:
I don't understand why there are concerns about the practice of swiping the credit card upon delivery.
No one is concerned about this. I think it's kind of nice but a non issue when buying from a dealer with a reputation. PFC5 wishes more people would do this. I don't think anyone else really cares all that much. And as we established, unless something has changed, credit cards are required before delivery. Nothing wrong with that, but it rather negates the safety factor.

Last edited by IGExpandingPan; 07-22-2009 at 07:22 PM.
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Old 07-23-2009, 07:38 AM   #904
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Quote:
Originally Posted by Rich Gallagher View Post

The bottom line is that East Coast had the best price I could find for white glove delivery.

Rich Gallagher
I appreciate your post as well.

However, the main arguments here were about warranty issues, false advertising and the representatives actions. None of these issues were discussed in your post.

I have very little doubt that you get what you order. Since they do not get paid until your item is delivered, it would make a lot of sense that you actually get the purchase in a reasonable time.

I still have reservations about the way ECTVs have handled this forum, and how they (I believe unintentionally) misrepresented their products (i.e. authorized dealer.) If given the opportunity for their shipping and a low enough price, I would HAVE CONSIDERED a purchase with ECTVs. After the ECTV ID popped up and started the dribble, I was left with the perspective of ECTV is kind of a silly company. I know the company I am employed with would NEVER allow me to present them in this way. This leads me to believe that the people behing that NAME ID are in charge. If that is the case, WOW! That company would be controlled by a bunch of idiots. No offense intended, because you can run your business however you desire. This is just MY honest opinion.
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Old 07-23-2009, 09:34 AM   #905
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Quote:
Originally Posted by EastCoastTVS View Post
why don't you post a link of my customers experiences after they received the tv.
I dare you
hehe

I don't know why people bother dealing with bad companies, stick to amazon, bb, places that deliver your TV and set it up for you in a reasonable amount of time.
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Old 07-23-2009, 01:53 PM   #906
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Quote:
Originally Posted by Rich Gallagher View Post
Having read through much of this thread, I understand the skepticism when it comes to posts by newbies. So, in order to ease your minds, I would like to establish my bona fides by identifying myself as the Sony Blu-ray reviewer for Home Theater Forum, where I have been a member since 2001. I was going to post a link to one of my reviews, but I'm not allowed to until I have posted five notes here, so you can go to Home Theater Forum and look me up.

I have no connection with East Coast TV's or any other retailer, wholesaler, or whatever.

A while back I decided to upgrade to a Panasonic Viera TC-P46G15, which is Pansonic's newest 2009 plasma model. The best prices I found, including "white glove" delivery, were $1159 at East Coast TV's and $1309 at U.S. Appliance. White glove delivery is important for me on large items because several steps have to be navigated to get into the house.

OneCall has it for $1296, but that is for curbside delivery. Abt is $1405. Abe's of Maine is $1248, but they charge an addition $150 for white glove delivery.

The bottom line is that East Coast had the best price I could find for white glove delivery.

I don't understand why there are concerns about the practice of swiping the credit card upon delivery. Where is the risk? If you don't like what you receive, just refuse it. As for the risk of someone obtaining your credit card information, that risk is always there wherever you use your credit card. If unauthorized charges show up, notify your credit card company and it will be taken care of. It's happened to me in the past, and it really isn't that big a deal.

Anyway, I placed my order on July 16. A problem arose when I got a call back to confirm my order. I was told that I am outside the free delivery area, and that there would be a $100 delivery charge. I went back and checked the web site, and the shipping policies are in fact a bit unclear. In one place it says "We only ship to the following states: New York, New Jersey, Connecticut, DC, Pennsylvania, Maryland, Massachusetts and Rhode Island." Elsewhere on the web site, however, is a map which shows that East Coast does not deliver free to those entire states. As the map shows, only New Jersey, Connecticut, Rhode Island and DC are entirely within the free shipping area. I missed this when I first checked out the web site, and East Coast could and should do a better job of highlighting this fact.

That said, East Coast's price was still $50 less than U.S. Appliance, so I decided to go ahead with the order.

Yesterday I got a call from the trucking company, AM Home Delivery in Brooklyn. They told me that I was scheduled for delivery between 11 a.m. and 4 p.m. today. The truck arrived around noon and the box was brought into my living room and opened for inspection. Everything seemed to be in order, so I gave the deliveryman my credit card and he swiped it. I was given the credit card receipt and a copy of the bill of lading. The deliverymen were prompt and courteous, and for an extra tip they carried my old TV out to my garage.

The Panasonic is brand-new (manufactured last month), is not gray market, and it works perfectly. I registered it with Panasonic online and received a registration acknowledgment e-mail from Panasonic shortly thereafter.

Bottom line: I got an excellent price, a brand-new, unused and undamaged plasma set which is fully covered by the manufacturer's warranty, and delivery six days after placing my order. My only complaint is that East Coast's web site should make it more clear that free delivery is not available for all of New York, Massachusetts, Maryland and Pennsylvania.

Rich Gallagher
Thank you for you purchase,we hope you will recommend us to your friends and family for future TV purchases.
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Old 07-23-2009, 01:56 PM   #907
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Originally Posted by celica View Post
hehe

I don't know why people bother dealing with bad companies, stick to amazon, bb, places that deliver your TV and set it up for you in a reasonable amount of time.
It's a fair question, really, but the only answer is why should we make an exception for just ECTV?

Somehow I think the more they post on here, the more rights they think they have.

I'm with you though. Just good transactions, and no controversy. Who needs it?
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Old 07-23-2009, 04:30 PM   #908
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Originally Posted by daleb View Post
Somehow I think the more they post on here, the more rights they think they have.
Pretty much, though now they have shifted to the trend of just thanking customers who bought their product, which IMHO relegates their role on this site to customer relations and not answering questions about their company, their policies, their "right" to defend themselves.

If ECTV wanted to actually participate on this forum, that would be a different matter. New models released, actual comparisons between models, that would be dandy. But if this is all they want to do, then should be running their own forum.

But in all fairness it's not exactly abusive, though it does border on supporting a site they stand to profit from.
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Old 07-23-2009, 05:02 PM   #909
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Originally Posted by IGExpandingPan View Post

But in all fairness it's not exactly abusive, though it does border on supporting a site they stand to profit from.
Which is why I think they created this thread in the first place!
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Old 07-23-2009, 07:55 PM   #910
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A newbie here, don't throw rocks at me but I did have a good experience. I bought a Panasonic TC-P46G10 Plasma TV from East Coast TV's and it arrived today. You cannot go wrong buying from them. My entire experience was excellent. They have great customer service, and the prices are really good. Also, since I paid by cash, I got a 3% discount, although it does not sound like much, if you buy a big ticket item it can save you a bit of money. Shipping was not only free (white-glove and live in Maryland), but the delivery/drivers arrived when they where supposed too.

Last edited by shellyw; 07-23-2009 at 08:11 PM.
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Old 07-23-2009, 09:14 PM   #911
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Originally Posted by shellyw View Post
A newbie here, don't throw rocks at me but I did have a good experience. ... Also, since I paid by cash, I got a 3% discount, although it does not sound like much, if you buy a big ticket item it can save you a bit of money. Shipping was not only free (white-glove and live in Maryland), but the delivery/drivers arrived when they where supposed too.
ETA: I was just PMed by ECTVs to post a retraction. I must admit I missed Buy.com's shipping. The figures quoted will be shipping only without perks added.

The 2% cash discount represents ~$22ish savings.

Buydig + $9.95 or .86%
Newegg +$11.16 1%
Buy.com+-79.99 or 6.6%

With the cash discount
Buydig + $32.73 or 2.8%

My error was not noticing that buy.com offered $200 shipping.

Thank you ECTV for pointing out my error. Enclosed is my quote with nothing omited.


Quote:
Originally Posted by Me
Going by the price listed on the site presently, Buy.com is cheaper, Newegg and Buydig within a hair. When taking 3% cash discount into account (less than $35 BTW) Buy.com costs more by $14.17.

Buydig "looks" like it would take an HDTV return, so long as an RMA is filed within 15 days, and a 10~20 restocking fee might apply.

Newegg & Buy.com don't take returns on freight items.

Sears much higher, I noted no other B&M stores that carried this item.

Last edited by IGExpandingPan; 07-24-2009 at 12:19 AM.
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Old 07-23-2009, 09:42 PM   #912
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Originally Posted by IGExpandingPan View Post

If ECTV wanted to actually participate on this forum, that would be a different matter. New models released, actual comparisons between models, that would be dandy. But if this is all they want to do, then should be running their own forum.

.
We searched this forum for the new ultra slim "Samsung PN-58B860" came back with
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Originally Posted by Highdefforum
Sorry - no matches. Please try some different terms.
.
We cant believe that you guys have nothing to say about this amazing super slim 58" Plasma TV

PN-58B860 Dimensions without stand
56.0” x 33.6” x 1.4”

We would love to participate in discussing new models and comparing them.
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Old 07-24-2009, 12:22 AM   #913
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ECTV asked me to post a retraction. I did error and not quote buy.com with shipping. My bad.

ECTV in this case was cheaper. Best price I know if is Buydig

Buydig + $9.95 or .86%
Buydig + $32.73 or 2.8%

Shipping only, ECTV is cheaper in this case by .86%, or 2.8% with cash only. This presumes no tax, which only happens outside Jersey?

Perks = ECTV "white glove"
buydig = free cables & screen cleaner Authorized Dealer

Last edited by IGExpandingPan; 07-24-2009 at 12:27 AM.
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Old 07-24-2009, 04:18 AM   #914
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Recently Two of us had the pleasure of visiting a customers home to check out his new TV and home theater system. He purchased from us a Samsung PN58B860 and a HTBD1250 he also purchased a SWA-4000 elsewhere.
THE PN58B860 is so thin and just amazing to look at even when the power is off. when you turn the power on that's when the fun really begins The picture quality is superb even in a brightly lit room,the sound quality of the HTBD1250 was fantastic we watched 10 min of matrix on blue ray I could feel Keanu Reeves punches, colors were bright, blacks were perfect. I cant imagine all that quality coming from a 1.4" thin TV. All I can say is that if you can wait for the movie to come out on blue ray save 10.00 a ticket, get some Orville Redenbacher and Enjoy.

BTW currently we are out of stock on this amazing new TV
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Old 07-24-2009, 04:25 AM   #915
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I cannot understand what the big deal is with flat panels that are 1" thin. Once you get down to 3-4" thin and hang it on the wall, why pay more to get a thinner one?
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