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My experience with Panasonic

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Old 09-06-2011, 06:32 AM   #1
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Default My experience with Panasonic

I purchased my Panasonic VIERA TC-P50X3 50-Inch 720p Plasma HDTV in June, 2011 it's the beginning of September now and my set has worked for maybe three weeks altogether.

I had a TIVO HD connected to HDMI 1 and my computer to HDMI 2. These were the same connections that I used successfully on a Sony TV for three years. It worked fine for two weeks and then it stopped. I called Panasonic Service and they sent out a repair crew (from Tampa..a 200 mile round trip instead of using a local repair firm) and they told me that the main board had burned out. They said that Panasonic would send the replacement board to me and when I got it to call them and they would come back to install it...which they did.

One week later the main board burned out again. Now Panasonic has the nerve to tell me that it is my TIVO unit that is burning out the boards. They say that it is very common for any cable box or satellite receiver to burn out HDMI sockets. They said that they would replace the board this time but my warranty would be void after that. I was told to call a local repair company for service. The new company came and picked up my set to repair. They called me a week later and told me that Panasonic had changed their mind and would not pay for the repair and if I wanted it done it would cost me almost $400. I told them not to do the repair and they said that I still owed them $60. I will pay them the $60 just for the satisfaction on taking a hammer to that piece of junk.

In the mean time I had hooked up a 32" Sanyo that I moved from our kitchen with the same connections and again they worked fine. They are still working fine today. The problem is NOT with my TIVO unit. The problem is with the Panasonic set...and with Panasonic employees.

My advice....stay away from Panasonic products. Their customer service is terrible!!!
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Old 09-06-2011, 06:44 AM   #2
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Wow - I am sorry to hear that. I had a board short out in my Panny (was indeed another piece of equipment (projector) as it also shorted out a board in my receiver x2) and they came right out and replaced it without any issues and haven't had a problem since that was 2 1/2 yrs ago. They did use a local company and I had 0 problems. Seems the consumer experience can vary wildly.
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Old 10-05-2011, 07:10 PM   #3
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i have the same exact tv.ive had it for about 1-1/2 yrs i guess and never had any problems with it, i love it.
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Old 10-06-2011, 08:44 PM   #4
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Default Panasonic

Indeed. The bulb in my Panny RPTV burned out after over 3 years of use. Panasonic sent the local repairman out and installed a new one free of charge. In all honesty, this is the first time I have heard of anyone having problems with Panasonic service. .
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